Ateesh Kumar Gupta

Email:ateesh_gupta@rediffmail.com
Cell:7905301873, Lucknow, UP - 226004

OBJECTIVE
Professional with more than 5 years of rich experience in IT Management, Infrastructure, Hardware, Networking, Application
support, System Administration and Team Management to achieve the challenging position in IT environment with technology
oriented organization of repute that will support professional development and offering long term growth potential. I will utilize all
my creative and intellectual potential in my work and I believe that I can contribute effectively to success of an organization and
then in term to my personal satisfaction.

Job Description
 Working as a Team Lead in 3 I consultancy services limited our client is Crisil Limited where handle all types of incident and
Request, asset management team management etc.
 Managing the 700+ IT assets of all MMFSS group of companies to serve quality assets to end users as per company standard.
 Participated & contributed in various phases of IT Service Lifecycle Management projects in order to design, test, manage & im-
prove IT Services to suit business requirements, which minimizes complexity and improves efficiency.
 Branch System Study & systems support, Planning Connectivity solutions for the location across with different ISP.
 Monitoring & maintaining the systems across locations with proper support matrix.
 Facilities Management, Architecture designing, Technology Infrastructure Service.
 Developing branch Head Office coordination with related to application & availability to last miles.
 Service Management Systems, Systems auditing internally.
 Electrical and WAN audits at locations for proper service delivery and planning excluding Electrical related works.
 Tracking of AMC/ Other IT related contract renewal due dates and timely renewal of the same to ensure all systems /
software / network connections are adequately supported by vendors.
 Supervision over the activities of Incident & Problem Management, Access Management, Application Management and IT Facil-
ity Management activities.
 Ensure Ground Level Support for Group Companies.
 Pro-actively report to senior management on all technical issues relevant to their area of responsibility.
 Maintain effective coordination with all relevant stake holders within the same Line of Business (LOB) and at the Group Level in
entire region with all groups of companies.
 Working on ITSM (ITIL) tolls management for incident and request ticket.

TECHNICAL SKILLS & EXPERTISE

Quick Technical Support IT Requirement Analysis

Vendor Management Negotiation , Satisfaction , Documentation, Reporting & MIS
Software Asset Management System Audit
Team Management / Leading L1/L2 Level Applications Support
Project Delivery and Support Connectivity / MPLS / IPSec / VPN Planning & Coordination with ISP
 Ateesh Kumar Gupta
Email:ateesh_gupta@rediffmail.com
Cell:7905301873, Lucknow, UP - 226004

Strengths
 Hardworking, Adaptable to change, can handle work pressure easily and Self Motivate, Passionate at work, Data
Analyzer.

Academic & Technical Qualifications

 Graduation (B.A) from Kanpur University.(2010)

 Intermediate from U.P Board in 2006.
 High School from U.P Board in 2003.
 M.B.A (I.T) completed.

Certifications: -

 Certificate of MCP Windows 2007.

 Certificate of Microsoft Azure Fundamental (AZ-900)

Experience

Roles &
Designation Company Duration of work Location of work
Responsibility
3 I INFOTECH
Team Lead-IT IT Operations CONSULTANCY 2-Jan-2023 to till date Gurgaon
SERVICES LTD.
NET BUSINESS May-2018 to 26-dec-
Area BITS - IT IT Operations Lucknow
SOLUTIONS (INDIA) LTD 2022
Area
IT Operations CMS info system June-2014 to May 2018 Lucknow
coordinator
1. Current Position – Team Leader – IT Service Management / Operation / Support at 3 I Consultancy Services
Limited, working period 2-jan-23 to still.

Heading Business Information Technology Solution department for gurgaon Location to ensure process, require-
ment and technical support to Gurgaon Crisil limited.

Reference –

Available on Request

Place - Gurgaon Ateesh Kumar Gupta