1.

Check microphone settings: Ensure that the microphone volume is properly configured in the settings
of your chosen communication software (Skype or Teams). Check if the microphone level is set to an
appropriate level and not muted or at its lowest setting.

2. Update audio drivers: Keeping your audio drivers up to date is crucial for optimal microphone
performance. You can update the audio drivers through the LG Update Center or Windows Update. Here
is a step-by-step procedure to update the drivers:

a. LG Update Center:

- Click on the LG Update Center icon located in the taskbar or access it through the Start Menu.

- Once the LG Update Center is open, click on the "Driver & Software" tab.

- Look for any available audio driver updates and click on "Install" to update the drivers.

- Follow the on-screen instructions to complete the installation process.

- After the installation is complete, restart your laptop and test the microphone in your work
meetings.

b. Windows Update:

- Press the Windows key on your keyboard and type "Windows Update" in the search bar.

- Select "Windows Update Settings" from the search results.

- Click on "Check for updates" to scan for available updates.

- If any audio driver updates are found, click on "Download and install" to update the drivers.

- Follow the on-screen instructions to complete the installation process.

- After the installation is complete, restart your laptop and test the microphone in your work
meetings.

3. Restart your laptop: Sometimes, a simple restart can help resolve temporary glitches or conflicts that
may affect microphone performance. Restart your laptop before joining your first meeting of the day to
see if it improves the microphone volume stability.

4. Test with alternative communication software: If the issue persists, try using an alternative
communication software, such as Zoom or Google Meet, to see if the microphone behaves differently.
This can help determine if the problem is specific to the software or more general.
If none of the above troubleshooting steps resolve the issue, you may consider the following as a last
resort:

5. System restore or factory reset: Performing a system restore or factory reset can help restore your
laptop to a previous state or its original factory settings, respectively. Please note that this step will
erase all your data, so it is essential to back up your files beforehand. Here are the steps:

a. System restore:

- Press the Windows key and search for "System Restore."

- Open the System Restore tool and follow the on-screen instructions.

- Select a restore point from a date when the microphone was working correctly.

- Confirm the restore action and allow the process to complete.

- After the restoration is finished, test the microphone to see if the issue persists.

b. Factory reset:

- Press the Windows key and search for "Settings."

- Open the Settings app and navigate to the "Update & Security" section.

- Click on "Recovery" in the left pane.

- Under the "Reset this PC" section, click on "Get started."

- Follow the on-screen instructions to reset your laptop to its factory settings.

- After the reset is complete, set up your laptop and test the microphone.