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Updated on 08/11/2021

Contact Lyft Customer Service

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Lyft Phone Numbers and Emails

Toll-Free Number:

(844) 554-1297
Service Animal Hotline

Call customer service

Customer Service:

(855) 865-9553

Emergency/ Hotline:

(844) 554-1297
Service Animal Hotline

Lyft Emails:

 Accounting/ Billing
 Customer Service
 Investors/ Franchasing

More phone numbers and emails 

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Lyft Contact Information

Lyft Website:

www.lyft.com

Lyft Online Chat:

Visit contact page

Corporate Office Address:

Lyft, Inc.
185 Berry St., Suite 5000
San Francisco, California 94107
United States

Help in Social Networks:

Fax:

1-(866) 292-2713

Edit Business Info

How to Contact Lyft Сustomer Service

The primary way to contact Lyft customer support
is via their app or website. The company does not
provide direct customer service email or phone
number. They only provide an emergency hotline
number (844)-554-1297 that you should only call
in the instance of an accident, safety incidents, or
citations. You could also fill a contact form on the
Lyft website or contact them on their social media
pages.

Contact Lyft Via the Mobile App

For in-app help, log in to your account and go to

the Lyft Menu. Tap on “Help” and select the
“Contact Us about any issue” option. You will be
provided with prompts and at the end a contact
form that you fill and submit. Ensure that you have
the latest app version.

Make an Emergency Call On the Lyft App

Although you cannot call Lyft customer service

directly from the app, you have the option to
request them to make a 911 call discretely on
your behalf.
Go to your Lyft app and at the bottom select
“safety tool” then the “get emergency help” option.
If you are a rider, choose the “Alert 911 silently”
option. Drivers can choose “Select call from ADT”.
More information 
ADT (a private security firm that has partnered
with Lyft to offer safety support) will call your
phone. If you don’t pick up they will go ahead to
Lyft Rating
call 911 Based
and share youron 4.2K Reviews
location.
Rating details
When you choose the emergency option you will
hear the following:1.8 more details

Customer service 
Thank you for calling Lyft.
Product or Service 
Quality
If you need immediate assistance from the
Website 
medical, emergency, fire or policy personal,
Exchange, up and dial
please hangRefund 911.
and Cancellation
Policy
We are improving the help we offer and and now
provide customer support in the Lyft app.
All 11.5K Lyft reviews

No matter
Rating what you need Lyft team numbers are
stats
here to assist you. Contact Lyft support team
5 236 reviews
through the Help section of Lyft app. Please
4 286 reviews
select Help in your app and choose the type of
3 
support you need. 458 reviews
2 673 reviews
You
1  can also contact Lyft
2508online
reviews
at
https://help.lyft.com/
Rating trend
Contact
2.0 Lyft Customer Service Via Website

Go
1.9 to Lyft.com and scroll down to the bottom of
the
1.8
page. From the driver or rider menu, select
Help. Choose the category you would like
1.7
assistance
Aug 2021 with. YouSepwill
2021be led throughOcta2021
number
of drop-down menu prompts to clarify the issue.
The last step will be to fill a contact form where
you will provide your email address, subject of
Summary of Lyft
your issue, phone Customer
number, Service
and category andCalls
description of the issue. You can also
TOTAL AVGadd
CALL an
78.3K CALLS 01:42
attachment and submit your query.DURATION
Lyft will

5% ISSUES
contact you either via phone or email.
RESOLVED

Contact Lyft Customer Support Via Social

Top Reasons of Customers Calls
Media
Payments and
The Lyft customer service representatives are
Charges
highly engaging on the Twitter
Requestcustomer
for support
page (@AskLyft)
61%
and Facebook page. If you post
Information
your complaint on their Twitter
Accountfeed, you will be
requested to direct message
Cardswith further details.
21%
There is no option to post a review on their
Other
Facebook page but most customers post their
complaints as comments on the most recent Lyft
post. Often, a Lyft customer service
Consumers
representativeCall the Most
responds From
asking that you message
them directly.
California

Florida

Texas

New York

Georgia

0 3000 6000 9000

Why Do People Call Lyft Customer Service?

Payments and Charges Question:

3h ago “Two charges on my phone”

8h ago “Being charged too much”

9h ago “Problem with a charge within my

account”
Request for Information Question:

15h ago “I need to know how much is it fir me

yo get lyft for work in the morning from
my address 63020 Tealcove dr
Arlington TEXAS to work 1201 East
Hwy 287 Midlothian tx i was checking
on line it was going to change me so
that's why i am texting you”

15h ago “Question about my account”

1d ago “Checking on status.”

Account Question:

1h ago “Account”

1h ago “My account is not active”

12h ago “Can't log in”

Cards Question:

1h ago “I cant put my card info”

20h ago “Card being used illegally”

1d ago “Card not activating”

Activation/ Cancellation Question:

12h ago “Cancel ride tomorrow”

13h ago “I was waiting an a ride an it changed 5

time i had a emergency so i canceled
the ride an they take my money i did
not get a ride how could i wait so long i
need back my money”

23h ago “Cancel appointment”

Refund Question:

19h ago “My refund”

1d ago “REFUND”

2d ago “Refund for no show on my travel”

Shipping and Delivery Question:

13h ago “I accept the ride but didn't get paid for
it the person I picked up was Ryan”

14h ago “My ride never came”

1d ago “The driver never came”

Product/ Service Question:

19h ago “Left is not working on my phone”

1d ago “To drive to my work”

1d ago “Car broke down”

Staff Question:

14h ago “Talk to a customer service”

1d ago “Service issue”

2d ago “Customer serviceI”

Website/ Application Question:

9h ago “Driver application”

2d ago “Driver, moved to different state, but lyft

site won't change in system”

2d ago “My application to be a driver”

Employment Question:

19h ago “Can't get paid”

2d ago “Job hiring”

3d ago “Job”
Return/ Replace Question:

2d ago “My money hasn't returned on my card”

7d ago “My money was not return to my

account”

11d ago “I was left at my stop and not returned

home”
Other Question:

1h ago “Fares”

2h ago “Don't show driver”

3h ago “Trips”

About
Lyft is ranked 39 out of 238 in Transport category

Area Served
USA, UK, Asia

Payment Methods

Lyft Terms of Service

Services is a decision made in such User's sole
discretion. Driver that The Client of Lyft elect to
pay. Plus, Lyft SUV) as described on The User's
market's Lyft Cities page. There are two types of
fares, variable and quoted. Website cannot
guarantee the availability or accuracy of GPS
data. Fees and Other Charges. Time") The
Customer acknowledge that Charges may
increase substantially. Time multipliers in effect at
the time of The User's request. Charges that may
apply to The Client's ride. Facilitation of Charges.
With the exception of tips, cash payments are
strictly prohibited. All Charges are non-refundable.
Tolls, or Other Charges before application of the
coupon. Promotions section of the Lyft App. Lyft-
related Facebook, Twitter or other social media
posting) The User's "Information"). Information as
accurate, current and complete. Content may be
available on and through the Lyft Platform to other
Users.

To read more: https://www.lyft.com/terms

Lyft Privacy Policy

To read more: https://www.lyft.com/privacy

Top Lyft Services

Pick Up Service, Vehicle Driver, Customer Care

Top Lyft Products

Account, Mobile Application, Gift Card

Lyft Pros and Cons

Pros: When i used them in the past it was okay,
Convenient, Some drivers are good, Good
service, Good service most of the time

Cons: Can not contact anyone, Poor customer

service, No one responded to my issue, Cant get
a person on the phone, Customer service sucks

Edit Description

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