Account name

Microsoft Canada Inc

Total Positions
6

Duration
9

Duration Unit
Month(s)

Product
Contract

Req Description

Description
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to
understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes
troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research. May take escalated
issues as needed. Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from
other groups as needed to resolve moderately complex customer issues.

Readiness:
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge
sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level
competence on support topics.

Product/Process Improvement:
- Provides feedback to more senior engineers or serviceability team on functionality of products
based on engagements with customers. Provides feedback to the product group for product
improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products.
Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and
shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other
engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings
to identify and communicate readiness needs to manager or readiness team.
Enterprise Req Skills
sql,etl,big data,Support,Troubleshooting,Customer service,Windows,Azure,cloud,data
factory,datalake,databricks,rdbms,Mongo,Cassandra,C#,C++,Java,JavaScript,Python,Cosmos

Job Title
Cosmos Support Engineer 5

Top Skills Details

1. Experience with SQL - 5+ Years of Experience
- This person will be assessed on SQL via situational query related questions and the ability to clearly
articulate how to use SQL and troubleshoot with it in addition to basic knowledge of SQL rules.
2. Experience in customer support, product support, technical support, IT Admin support, Consulting,
systems development, product development, network operations, software engineering, or I.T.
consulting, customer or technical support or consulting or end-user support.| 7+ Years of Experience
–
- This will be assessed through situational questions about the types of technical support in the past.
Furthermore they will seek to access what the candidates idea of world class customer service is. This
person will need to demonstrate how they manage clients expectations.
3. Strong communication and soft-skills
- This will be assessed throughout both interviews by gauging the person’s ability to listen,
comprehend, and answer in a precise and detailed manor. This person will ideally come from an
enterprise environment which should validate their communication skills
4. Experience with either Microsoft Technology Certifications:
- Experience with Microsoft Azure Data Platform with a focus on Azure Cosmos DB
- Experience with any NoSQL database systems like Mongo, Cassandra or others
- Experience in any RDBMS or an understanding of general RDBMS concepts
- Coding experience with C#, C++, Java, JavaScript, python

Worksite Address
1950 Meadowvale Blvd,Mississauga,Ontario,Canada,L5N 8L9

Additional Information
Preference will be given to candidates in Vancouver OR French speaking.

Drug Test Required

false

Exclusive
false

Go To Work
false

Workplace Type
100% Remote

Can Use Approved Sub-Vendor

false
Experience Level
Intermediate Level

External Communities Job Description

The main function of a Support Engineer is to provide technical assistance to computer system users.
A typical Support Engineer is responsible for answering questions or resolving computer problems
for clients in person, via telephone or from a remote location.

EVP
• What makes this role interesting? – Excellent for networking and resume building, interact with a
variety of customers and peers regularly and focus on Azure.
• Team Culture – Highly collaborative and participatory team
• Unique selling points – Azure Database is one of the fastest growing markets.
• Value added or experience gained – Strengthen Azure skillset and work with the latest tech and
cloud solutions.