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 문제지 번호
수험번호
es-N1903C
성 명
 LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English.
The entire Listening test will last approximately 45 minutes. There are four parts, and directions are
given for each part. You must mark your answers on the separate answer sheet. Do not write your
answers in your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a picture in your
test book. When you hear the statements, you must select the one statement that best describes
what you see in the picture. Then find the number of the question on your answer sheet and mark
your answer. The statements will not be printed in your test book and will be spoken only one
time.

Statement (D), “One man is taking notes on the paper.” is the best description of the picture, so
you should select answer (D) and mark it on your answer sheet.

2 es-N1903C
1.

2.

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 3.

4.

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5.

6.

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 PART 2
Directions: You will hear a question or statement and three responses spoken in English. They
will not be printed in your test book and will be spoken only one time. Select the best response to
the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

6 es-N1903C
 PART 3
Directions: You will hear some conversations between two or more people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best response
to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations
will not be printed in your test book and will be spoken only one time.

32. What is the woman looking for? 38. What problem does the man mention?
(A) A bakery (A) A machine is broken.
(B) A park (B) Some paper is jammed.
(C) A bus station (B) An item is low on power.
(D) A restaurant (D) He dropped his phone on the floor.

33. According to the man, where should the 39. What does the woman give to the man?
woman turn right?
(A) A cell phone
(A) At the bookstore (B) A business card
(B) At the bank (C) A cartridge
(C) At the post office (D) A bundle of paper
(D) At the subway station
40. What does the woman say about the fax
34. How long should the woman walk to go to machine?
her destination?
(A) It is a new one.
(A) 5 minutes (B) It is easy to use.
(B) 10 minutes (C) It should be replaced.
(C) 20 minutes (D) It is expensive.
(D) 30 minutes

41. Where does the conversation take place?

35. Who did the woman talk to on the phone
(A) At an airport
today?
(B) At a pier
(A) Sales mangers (C) At a bus station
(B) Clients (D) At city hall
(C) Guest speakers
(D) Board members 42. What does the woman mean when she says,
“That’s too long”?
36. What does the woman give to the man?
(A) She prefers riding on the train.
(A) A list (B) She doesn’t like long dresses.
(B) A brochure (C) She wants to get a haircut.
(C) A name tag (D) She doesn’t want to wait longer.
(D) An invitation
43. What does the man suggest the woman do?
37. What event did the woman help organize?
(A) Wait for a while
(A) A seminar (B) Take the subway
(B) A reception party (C) Ask a policeman
(C) A board meeting (D) Take a taxi
(D) A job recruiting session GO ON TO THE NEXT PAGE

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44. What are the speakers discussing? 50. What does the woman want to do?
(A) Recruitment (A) Send some money to someone
(B) A pay raise (B) Borrow some money from a bank
(C) A promotion (C) Open an account at a bank
(D) Retirement (D) Exchange some foreign currency for
dollars
45. Where most likely does the woman work?
51. What does Kevin mean when he says,
(A) At a clothing company
“There isn’t one at Union Bank”?
(B) At a furniture company
(C) At an electronics company (A) Union Bank doesn’t ask for identification
(D) At a carpet company cards.
(B) Union Bank doesn’t charge for using
46. What accomplishment did the woman ATMs.
achieve? (C) Union Bank doesn’t provide online
services.
(A) She hired some new employees.
(D) Union Bank doesn’t require a minimum
(B) She built a strong team.
balance.
(C) She found some new clients.
(D) She led several projects.
52. What does the woman say about ATMs?
(A) She rarely uses them.
47. Where does the conversation take place? (B) She hates to pay fees.
(C) She uses them every day.
(A) At a gym
(D) She can’t find any near her house.
(B) At a dental clinic
(C) At a science lab
(D) At an eye clinic
53. Who most likely is the woman?
48. What will the man give to the woman (A) A marketing researcher
today? (B) A bank manager
(C) A hotel clerk
(A) A cup of coffee
(D) A caterer
(B) A piece of cloth
(C) A sample product
54. Why does the woman say, “Really”?
(D) A business card
(A) She does not believe the man.
49. What will the woman probably do next? (B) She forgot to say something.
(C) She is upset by the news.
(A) Close her eyes
(D) She is surprised.
(B) Take a pill
(C) Write on a form
55. What does the woman ask the man to do?
(D) Check her weight
(A) Order more food
(B) Make a reservation
(C) Reschedule a meeting
(D) Contact some employees

8 es-N1903C
56. Where does the man work?
Entrance Fireplace
(A) At a university

Windows
(B) At a travel agency
2 4
(C) At a local newspaper company
(D) At a publishing company
Counter
1 3
57. What does the man say about his current
position?
(A) The commute is long. 62. Where are the speakers?
(B) He is happy with his work. (A) At a stadium
(C) He has a lot of vacation time. (B) At a restaurant
(D) His coworkers are friendly. (C) At a concert hall
(D) In an office
58. What does the man offer to do for the
woman? 63. What time of day is it?
(A) Give her a discount (A) Morning
(B) Recommend some books (B) Afternoon
(C) Contact his employer (C) Early evening
(D) Buy her a bestseller (D) Late night

64. Look at the graphic. What table does the

59. Why is the man calling? woman suggest the man sit at?
(A) To report a broken window (A) 1
(B) To inquire about an order (B) 2
(C) To cancel a payment (C) 3
(D) To order additional items (D) 4

60. What information does the man provide?

(A) An order quantity
(B) A delivery address
(C) A bank account number
(D) A credit card date

61. What does the woman say she will do?

(A) Authorize a refund
(B) Send a confirmation e-mail
(C) Cancel an order
(D) Remove a delivery charge

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10:20 A.M. Membership • Same Day $28

10:40 A.M. Advertisements • Next Day $18

• Express (1 - 3 Hours) $37
11:00 A.M. Design
• Express Plus (1 Hour or Less) $52

65. What is the agenda for today’s meeting? 68. When will the store start to offer new
(A) Where to build a new facility services?
(B) How to train new employees (A) Tomorrow
(C) How to increase online sales (B) Next week
(D) When to launch a product (C) Next month
(D) Next year
66. Look at the graphic. When will the woman
probably start her presentation? 69. L ook at the graphic. What item has an
(A) At 10:00 A.M. incorrect price?
(B) At 10:20 A.M. (A) Same Day
(C) At 10:40 A.M. (B) Next Day
(D) At 11:00 A.M. (C) Express
(D) Express Plus
67. What is the woman concerned about?
(A) People’s reactions 70. What will the man most likely do next?
(B) The meeting time (A) Go out to eat
(C) Sales figures (B) Have a meeting with his boss
(D) Manufacturing goods (C) Send a digital file
(D) Review a sign

10 es-N1903C
 PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer
three questions about what the speaker says in each talk. Select the best response to each question
and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your
test book and will be spoken only one time.

71. In what department does Wendy Ito work? 74. What is the broadcast mainly about?
(A) The HR Department (A) A concert
(B) The Accounting Department (B) An accident
(C) The Marketing Department (C) A merger
(D) The R&D Department (D) A movie

72. According to the speaker, what did Wendy 75. What does the event encourage people to
Ito accomplish? do?
(A) She won a contest. (A) Exercise regularly
(B) She developed products. (B) Save energy
(C) She made a Web site. (C) Donate money
(D) She increased sales. (D) Adopt pets

73. Who is going to present the award? 76. H

 ow much must listeners pay to see the
event?
(A) The CEO
(B) The conference organizer (A) Nothing
(C) The mayor (B) 5 dollars
(D) The vice president (C) 10 dollars
(D) 20 dollars

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77. What problem does the speaker mention?
(A) A payment was not made.
(B) The quality of a product is poor.
(C) An order hasn’t been delivered.
(D) There is an error in an invoice.
78. Who most likely is the speaker?
(A) A designer
(B) An accountant
(C) An engineer
(D) An instructor
79. What does the speaker ask the listener to
do?
(A) Issue a receipt
(B) Pay in cash
(C) Deliver an order
(D) Send a new invoice
80. Where most likely is the announcement
being made?
(A) At an auction
(B) At an awards ceremony
(C) At an art exhibition
(D) In a painting class
81. What are listeners asked to do?
(A) Talk freely whenever they want
(B) Keep their phones from making sound
(C) Pick up some brochures
(D) Avoid taking pictures
82. What does the woman mean when she says,
“Although his subjects were normal, he
used extraordinary sculpture materials”?
(A) His subjects caused serious controversy.
(B) He painted his artwork blue.
(C) He used unusual materials for his
artwork.
(D) His sculptures were modeled after
famous people.
12 es-N1903C
83. According to the speaker, why will the
company implement the new procedure?
(A) It will recruit new employees next
month.
(B) It will merge with its competitor.
(C) Its clients requested an upgrade.
(D) Its business has grown.
84. H
 ow will the software help the company’s
employees?
(A) By organizing expense reports
(B) By tracking time spent on projects
(C) By improving network security
(D) By speeding up Internet access
85. Why does the speaker suggest listeners call
Raymond?
(A) To get individual advice
(B) To sign up for an online class
(C) To obtain a course schedule
(D) To complain about poor service
86. What is being advertised?
(A) A new market
(B) A magazine
(C) A cleaning appliance
(D) A floor cleaning service
87. Where was the product recently featured?
(A) On TV
(B) Online
(C) On the radio
(D) In a publication
88. What is being offered today?
(A) A discount rate
(B) A free sample
(C) A free trial
(D) Coupons
89. What is the train’s destination?
Month City
(A) Boston March London
(B) New York
(C) New Brunswick August Seoul
(D) Bridgeport October Paris
December Singapore
90. What have passengers been asked to do?
(A) Board a different train
92. What industry are the listeners interested
(B) Obtain a ticket refund
in?
(C) Stay on the train
(D) Wait on the platform (A) The IT industry
(B) The construction industry
91. What does the speaker mean when he says, (C) The fashion industry
“We should be on our way shortly”? (D) The travel industry

(A) He does not anticipate a long delay.

93. Who probably is Ms. Jennifer Kelly?
(B) There are a limited number of seats
available. (A) A guest speaker
(C) He will be collecting tickets soon. (B) An event organizer
(D) Other trains will be available to take (C) A public official
passengers. (D) A professor

94. Look at the graphic. When will the next

seminar be held?
(A) In March
(B) In August
(C) In October
(D) In December

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es-N1903C 13
 Must-See Piece Location Second Quarter
1000
Seagulls 1st Floor
800
Old Man 2nd Floor Last year
600
This year
Hercules 3rd Floor 400

Peace 4th Floor 200

0
Smartphone Computer Refrigerator Washing
machine
95. What will the listeners see on their tour?
(A) Ceramics
(B) Books 98. Who most likely is the speaker?
(C) Movies (A) A reporter
(D) Paintings (B) A sales manager
(C) A data analyst
96. Look at the graphic. What does the speaker (D) A computer programmer
recommend the listeners see?
(A) Seagulls 99. According to the speaker, what happened
(B) Old Man last quarter?
(C) Hercules (A) Sales strategies were updated.
(D) Peace (B) Orders for engines were reduced.
(C) Sales results were better than expected.
97. What does the speaker ask the listeners to (D) The number of employees doubled.
avoid doing?
(A) Drinking water 100. Look at the graphic. Which product will
(B) Speaking loudly the speaker mainly discuss next?
(C) Wearing shorts (A) Mobile phones
(D) Taking pictures (B) Computers
(C) Refrigerators
(D) Washing machines

This is the end of the Listening test. Turn to Part 5 in your test book.

14 es-N1903C
 READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.

101. The landlord ------- this apartment 105. The inspector found the fan ------- too
inspected regularly. slow.
(A) has (A) moved
(B) looks (B) moving
(C) gives (C) moves
(D) sends (D) move

102. TC Mobile won ------- many users with its 106. The warehouse is ------- accessible to
new data plan. authorized clerks.
(A) it (A) keeping
(B) itself (B) keeps
(C) it’s (C) kept
(D) it is (D) keep

103. The company has done ------- better in the 107. E-mail messages ------- usually less formal
global market. than business letters.
(A) remarkable (A) will be
(B) remarkably (B) are
(C) remark (C) are being
(D) remarked (D) were

104. Each of the containers ------- some writing 108. It is common for restaurants ------- a soup
on the top. of the day.
(A) have (A) prepares
(B) has (B) prepare
(C) having (C) preparing
(D) having been (D) to prepare

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es-N1903C 15
109. He objected to the nurse ------- his 115. The president and his assistant ------- not
appointment. know anything about the party.
(A) reschedule (A) does
(B) reschedules (B) do
(C) rescheduled (C) doing
(D) rescheduling (D) done

110. We will concentrate ------- improving the 116. The increasing demand ------- the high
company’s existing products. prices of raw materials since last year.
(A) about (A) has caused
(B) for (B) caused
(C) in (C) is causing
(D) on (D) will cause

111. - ------ is interested in the position should 117. It was part of an international campaign
submit a résumé. to build houses ------- homeless people.
(A) Whoever (A) to
(B) Whichever (B) for
(C) Wherever (C) in
(D) Whatever (D) of

112. If we ------- the land, we could have built a 118. With the new payroll software, you can
plant on it. print copies of your current and past
statements -------.
(A) had bought
(B) have bought (A) yourself
(C) will buy (B) yours
(D) buy (C) you
(D) your
113. ------- we experimented many times, we
couldn’t see any positive results. 119. Your application was declined ------- you
didn’t submit any additional documents.
(A) Since
(B) Because (A) due to
(C) Even though (B) because
(D) By the time (C) despite
(D) without
114. Imported luxury cars are sold for -------
higher prices. 120. Not many experts at the research institute
but Charles ------- the reason for the
(A) very
recession.
(B) much
(C) just (A) know
(D) enough (B) knows
(C) knowing
(D) known

16 es-N1903C
121. Nearly twenty percent of 500 companies 126. ------- the Creative Co. been selected as
surveyed ------- provide employees with the advertising agency, the campaign
paid holidays and full compensation for probably would have been effective.
their overtime work.
(A) Only
(A) barely (B) With
(B) forever (C) Had
(C) generally (D) If
(D) never
127. We recognize everyone is working
122. Children are not ------- to use the hard this year and know that our great
facilities in this amusement park unless ------- are due to your hard work and
accompanied by an adult. professionalism.
(A) permit (A) ways
(B) permitted (B) procedures
(C) permits (C) accomplishments
(D) permitting (D) happenings

123. ------- the necessary background 128. Employees working in the international
information, our negotiating team was sales divisions must be ------- to new and
prepared to meet with their lawyers. unusual situations.
(A) Gather (A) capable
(B) Gathered (B) versatile
(C) Having gathered (C) stubborn
(D) Have gathered (D) adaptable

124. Guests at White Sands Resort can relax 129. Employees assigned to positions ------- they
and enjoy the magnificent desert scenery will have access to sensitive data must
------- our shaded deck. complete the company’s ethics course.
(A) out (A) in which
(B) into (B) when
(C) with (C) whom
(D) from (D) what

125. The World Bank was unable to complete 130. Installing the support rod ------- the
its analysis of the nation’s economy wobbling problem associated with
because much of the data was ------- operating the fan at its highest speed
missing or highly suspect. setting.
(A) neither (A) to remedy
(B) either (B) remedial
(C) both (C) remedies
(D) not only (D) remedially

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es-N1903C 17
 PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following article.

September 5 (Hong Kong) – Global demand for recycled plastic products is already up 20%

this quarter. In response to this demand, Ken, Inc., a Seoul-based plastics recycler, announced

yesterday ------- it will build two additional plants. The company currently operates five other
131.
plants ------- Asia. ------- Ken, Inc. opens a plant in Shanghai, it will build a plant in Taipei.
132. 133.

Hyunjin Park, the company’s CEO, stated, “The creation of the new plants will eliminate the

need for customers in Shanghai and Taipei to pay high international shipping fees. -------.
134.
We are extremely delighted.”

131. (A) what 133. (A) After

(B) if (B) With
(C) whether (C) During
(D) that (D) For

132. (A) during 134. (A) The glass used is 100-percent

(B) throughout recyclable.
(C) to (B) Plastic bags usually end up in landfills.
(D) on (C) We can recycle more plastic from those
cities.
(D) Operating plants will contribute to air
pollution.

18 es-N1903C
Questions 135-138 refer to the following notice.

The Online Catalog

Learn to use the online catalog to find resources in the research library. We will cover the

essential skills you need ------- materials. Learning to use the online catalog will give you
135.
access to the library’s large collection of books, audio CDs, and DVDs.

If you want ------- this one-session course, a reservation is not necessary.

136.

Seats are ------- on a first-come, first-serve basis. -------. We will open the classroom 15 minutes
137. 138.
before the starting time. Please visit our Web site at www.bathestalibrary.org for more

information.

135. (A) to find 137. (A) foreseen

(B) found (B) available
(C) finding (C) preserved
(D) finds (D) reserved

136. (A) attend 138. (A) The class will start at 10 A.M. on May 3.
(B) attention (B) The seat number is on your ticket.
(C) to attend (C) The course will last four weeks.
(D) attending (D) The class is held every Tuesday.

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es-N1903C 19
Questions 139-142 refer to the following advertisement.

Tour an Oasis of Art

Take a drive down to the Wilson Museum, where you can experience our ------- popular
139.
two-hour guided tour. The museum holds many famous works of art and documents of

historical importance. -------. After building a financial empire in the steel industry in the
140.
mid-19th century, he constructed this museum. While the art collection is brilliant, the -------
141.
beauty of this museum lies outside. During the tour, we’ll take a walk through our enormous

botanical garden. It is full of beautiful trees and plants. After our tour, we’ll have lunch at

the garden restaurant.

Please note that the number of tickets is limited. Register in person on May 27 from 9 A.M.

to 3 P.M. at the Ken Recreation Center. Payment may be made by check or credit card only.

Sorry, but we do not ------- cash.

142.

For more information, please call our Tour Department at 803-3396.

139. (A) slightly 141. (A) real

(B) previously (B) really
(C) highly (C) realize
(D) rarely (D) reality

140. (A) It was located in Belmont City. 142. (A) pay

(B) It was founded by James Miller in 1889. (B) accept
(C) Many thought the project was (C) use
impossible. (D) bring
(D) Some items were donated by local
residents.

20 es-N1903C
Questions 143-146 refer to the following letter.

Supreme Stationery Ltd.

213 South Hill Road
Manhattan, NY 10940
(914) 555-1301

February 4
Mr. Adam Chen
LWC Ltd.
50 Red St. Suite 10
Utica, NY 10947

Dear Mr. Chen,

Thank you for ordering 50 boxes of premium paper from Supreme Stationery Ltd. ------- order
143.
has been shipped and should reach you within the next five business days.

Please note that your bill for the order amounts to $815.80. Because this is your first order,

------- are giving you a coupon that you can use with your next order. -------.
144. 145.

Supreme Stationery Ltd. is pleased to add you to its list of -------. We look forward to your
146.
next order.

Sincerely,

Peterson Fox
Customer Service

ENC.: bill and coupon

143. (A) Your 145. (A) Please find the purchase order form.
(B) You (B) This coupon is valid until the end of
(C) Yours  December.
(D) Yourself (C) Our business hours are from nine to five.
(D) Discounted gift cards are available online.
144. (A) we
(B) our
146. (A) customer
(C) us
(B) customers
(D) ourselves
(C) customized
(D) customizing

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es-N1903C 21
 PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following announcement.

Closure of Niemen Library

This announcement is for those who plan to visit the Niemen Library during the
first week of June.

Due to the renovations at the learning center, the Neiman Library will be closed to
the public between June 1 and June 5. Please note that the Centerville Library will
be open during this time. It is open from Monday through Thursday from 10 A.M.
to 5 P.M. We request that you return your books to the Centerville Library.
If you have any concerns, call us at 555-2013 or visit the library’s Web site at
www.centerville.org/library.

147. Who is the announcement intended for? 148. What should people do if they want more
information about the closure?
(A) A public library’s users
(B) A bookstore’s customers (A) Visit the learning center
(C) Librarians (B) Go to a Web site
(D) Automobile drivers (C) Send an e-mail
(D) Read a brochure

22 es-N1903C
Questions 149-150 refer to the following advertisement.

SHOO’S Catering

Are you having trouble preparing a party? Let us be your personal chefs for
your special event. We have been catering all kinds of events for more than
two decades. We are the best caterers for family gatherings, birthday parties,
corporate lunches, and all other special events.

We provide buffets for breakfast, lunch, and dinner. If you want to get an
estimate, our knowledgeable representative can answer your inquires.
Call Ted Wine at (301) 555-3010 or visit www.shoo.com for more details on
Shoo’s catering services.

149. Who would most likely be interested in 150. Who is Ted Wine?
this advertisement?
(A) A chef
(A) A person who is preparing a party (B) A real estate agent
(B) A person who is looking for an (C) A representative
apartment (D) A new customer
(C) A person who is planning to start a
business
(D) A person who wants to work as a chef

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es-N1903C 23
Questions 151-152 refer to the following notice.

Training Session
Date: March 1

This notice is for new employees who will begin working next month. You should
attend the training session at headquarters on March 1. Please note that you must
bring the handbook that was given to you last week. We request that you wear a
formal suit with a badge displaying our corporate mission. If you want more detailed
information, you can visit our Web site or contact James Mencher from Human
Resources.

We look forward to meeting you soon!

Martin Shin
Sales Director
Cloud Auto

151. What is the purpose of the notice? 152. W

 hat division does James Mencher work
in?
(A) To introduce a new director
(B) To promote a new product (A) Sales
(C) To inform new employees of an event (B) Personnel
(D) To announce the relocation of Cloud (C) Production
Autos’ headquarters (D) Accounting

24 es-N1903C
Questions 153-154 refer to the following letter.

Dr. Debra Winger

8867 West 9th St.
Seattle, Washington

June 6,

Dear Dr. Winger:

I am happy to inform you that your application for a research position has been
accepted. As one of the leading educators in modern linguistics, this university is always
interested in finding new researchers for our programs. Your experience in the field will
surely be a valuable asset to us, and we are all looking forward to working with you.
Janet Boneth, who was one of your interviewers, gave you a high recommendation.

Starting June 25, you will be leading a team of three undergraduates and will be directed
in your research by Dr. Morley Zimmerman, who is the chair of the department. Please
visit him in his office on June 20 for an orientation walk around the campus and a
thorough introduction to the department. You are welcome to arrive any time in the
preceding week if you need more time to settle in.

As we have discussed, you will be expected to teach one class a semester and will receive
the same vacation, pay, and other hours as the rest of our junior faculty.

Contact me as soon as possible if you have any questions regarding your new position.
Thank you, and again, welcome to Seattle State University.

Yours sincerely,

Mark Worthing
Seattle State University

153. What is the purpose of the letter? 154. Who supervises the department?
(A) To recommend someone for a job (A) Debra Winger
(B) To ask for an employment application (B) Mark Worthing
(C) To confirm an offer of employment (C) Morley Zimmerman
(D) To invite someone to an interview (D) Janet Boneth

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es-N1903C 25
Questions 155-157 refer to the following memo.

TO: All Staff

FROM: Gregory Moyers
RE: Dress Code

As you all know, we have never had a strict dress code here, and employees have
generally been allowed to wear whatever they feel most comfortable in. Recently,
though, some of our clients have mentioned to me that they feel the atmosphere in our
office is not professional enough. One client was asked about where he parked his car,
he did not know whether it was a janitor or a project manager who was addressing him.
Because many of our employees are very young, the complete lack of formality makes it
even harder to know whether someone works here or is perhaps just visiting a parent.

To fix this situation, I am implementing a new dress code for the office. I’m not going
so far as to force everyone into suits and ties, but I am going to insist that everyone at
least wears slacks and a dress shirt. This means I no longer expect to see employees
wearing ripped jeans and T-shirts around the office or women wearing shorts and
sun-tops. If I do, those employees will face an official reprimand. Thank you for your
cooperation.

Sincerely,

Gregory Moyers

155. Why is the dress code policy changing?
(A) To impress supervisors in upper
management
(B) To make the office seem more formal
(C) To implement the next part of a
marketing campaign
(D) To become a larger company in the
industry
157. What will happen to employees who
violate the dress code?
(A) They will be fired.
(B) They will be warned.
(C) They will face a pay cut.
(D) They will work from home.

156. How should employees dress from now

on?
(A) In shorts and sun-tops
(B) In ripped jeans and T-shirts
(C) In slacks and dress shirts
(D) In formal evening wear

26 es-N1903C
Questions 158-161 refer to the following online chat discussion.

Daniel Stewart 11:20 A.M.

Would you like to plan to eat out or just order in?

Alex Cruz 11:21 A.M.

I’d like to order in. I don’t want to walk around in the rain.

Peggy Sullivan 11:21 A.M.

I have to review some documents during lunchtime, so I also prefer to
have lunch delivered. But... I don’t like the Chinese restaurant we ordered
from the other day. If you order from a different place, I’m in.

Daniel Stewart 11:22 A.M.

How about if we order from the Thai restaurant across the street? It
delivers food. The chicken plate, fried rice, and beef barbeque are so good.
How would you like that?

Peggy Sullivan 11:23 A.M.

Sounds good to me. How much does an average lunch cost, Daniel?

Daniel Stewart 11:23 A.M.

I think it’s around $8 to $10, including a tip for delivery.

Alex Cruz 11:24 A.M.

Wow, that’s cheaper than I thought. If the food is good, I’ll order lunch
from there every day.

Daniel Stewart 11:24 A.M.

Okay. I just e-mailed you the menu. Pick what you want and let me know.
send

158. What is the weather like when the writers 160. What will the speakers probably do at
are communicating? lunchtime?
(A) Sunny (A) Go outside to get some fresh air
(B) Snowy (B) Review some documents together
(C) Rainy (C) Eat Thai food at the office
(D) Cloudy (D) Order food from a Chinese restaurant

159. At 11:21 A.M., what does Ms. Sullivan 161. What did Mr. Stewart send by e-mail?
mean when she writes, “If you order from
(A) A menu
a different place, I’m in”?
(B) A map
(A) She wants to go to a new restaurant. (C) A coupon
(B) She is going to try a different item this (D) An article
time.
(C) She will pick up lunch from a nearby
restaurant.
(D) She wants to order from another
restaurant.
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es-N1903C 27
Questions 162-163 refer to the following flyer.

The Grand OPENING

of
Mexican Grill

Do you want to taste real Mexican food? Come to Mexican Grill on Market Street.
We will have our grand opening on August 10. We have more than 50 locations
throughout nation. All of our restaurants have received great reviews from food
critics. If you want to have an unforgettable dining experience, come to Mexican
Grill on August 10.

Note: Bring this flyer, and you will get a 15% discount on your meal.

162. What is being advertised? 163. What should customers do if they want to
get a discount?
(A) Cooking utensils
(B) A restaurant (A) Spend more than $ 100
(C) Mexican food (B) Make a reservation early
(D) A job opening (C) Present a flyer
(D) Bring many friends

28 es-N1903C
Questions 164-166 refer to the following article.
Building Woman-Owned Businesses: One Step at a Time
by Sandy Ulrich
Female entrepreneurs often have to work
harder than their male counterparts if
they want to succeed. The primary
reason, according to Nina Barone, the
CEO of Apex Investments, is that women
have less access to capital. — [1] —.
According to the National Economic
Bureau, the average male entrepreneur
raises 45% more capital than the average
female entrepreneur. “Entrepreneurs
need capital,” explains Barone. “Without
it, no matter how great your idea or
business plan, you’ll never get off the
ground.”
The other obstacle, according to Barone,
is finding talented employees. — [2] —.
“Nobody, and I mean nobody, can build a
great business on his or her own. Not
even me,” said Barone. “You need the
help of others, preferably smart people
164. What is suggested about Ms. Barone?
(A) Some of her business ideas have failed.
(B) She only hires female employees.
(C) She is one of the richest women in the
country.
(D) She has hired talented employees.
165. In which of the positions marked [1], [2],
[3], and [4] does the following sentence
best belong?
“And the statistics back up her argument.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
who can complement your skills along
with lots of dedicated employees to carry
out the mission of your company.”
Barone wants to make it easier for
women to start businesses and to
succeed. That’s why she founded Green
Shoots, a nonprofit organization that
provides interest-free loans and
mentoring to female entrepreneurs. “We
want to make sure that women with great
business ideas get the support they need
to grow their businesses,” said Barone.
— [3] —.
In just twelve months of operation, Green
Shoots has already partnered with
twenty-eight businesses. — [4] —. One
of its first partners, Eagle Enterprises,
has seen its revenue grow by 128% since
receiving assistance from Green Shoots.
166. Why did Ms. Barone establish Green
Shoots?
(A) To send women to business schools
(B) To help female entrepreneurs
(C) To offer loans to her business partners
(D) To expand her own business
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es-N1903C 29
Questions 167-170 refer to the following text message chain.

Harris, Kyle 12:25 P.M.

Sorry I didn’t get in touch sooner. The meeting let out much later than I had expected.

Martin, Carmen 12:26 P.M.

I was wondering what happened to you. So did we get the contract with Giant Financial?

Harris, Kyle 12:28 P.M.

Probably, but we won’t know until Friday. Giant Financial’s board asked for more time to
deliberate.

Martin, Carmen 12:30 P.M.

What! They asked for more time?

Harris, Kyle 12:32 P.M.

I know. I didn’t expect that either.

Martin, Carmen 12:35 P.M.

Well, Giant Financial’s president asked for more time when I spoke with him last month. We
were supposed to give the presentation three weeks ago, but we rescheduled based on that
conversation with him. Any idea what are they waiting for?

Harris, Kyle 12:40 P.M.

From what I gather, one of the key board members has been having health issues. They
won’t vote on our proposal without him.

Martin, Carmen 12:42 P.M.

Was he there today?

Harris, Kyle 12:43 P.M.

No, but he was supposed to be. Everyone else seemed to be behind the proposal. So that’s
good news.

Martin, Carmen 12:44 P.M.

Right. Well, it seems that the only thing to do now is wait.

Harris, Kyle 12:45 P.M.

Pretty much.

send

30 es-N1903C
167. What is the text message chain mostly
about?
(A) Scheduling a meeting
(B) Preparing for a presentation
(C) Negotiating the details of a contract
(D) Evaluating a situation
168. What is suggested about Ms. Martin?
170. At 12:45 P.M.‚ what does Mr. Harris mean
(A) She works for Giant Financial.
(B) She was not at the meeting.
(C) She is an assistant to the board.
(D) She submitted the original proposal.
169. Why did Giant Financial postpone voting
on the proposal?
(A) They need additional information.
(B) They want to speak with Ms. Martin.
(C) They were missing one board member.
(D) They need to review changes in the
contract.
when he writes‚ “Pretty much”?
(A) He thinks he did his best.
(B) He is worried about the contract.
(C) He predicted the situation.
(D) He agrees with Ms. Martin.
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es-N1903C 31
Questions 171-174 refer to the following advertisement.

East Asian Massage Therapy Workshop

Sponsored by the Association for Therapeutic Professionals (ATP)
www.atp.org

In this hands-on workshop led by master massage therapist Yuko Gardner, you will
learn a variety of effective massage techniques from East Asia that can improve your
practice. — [1] —. This workshop qualifies for three continuing education credits for
licensed physical therapists, occupational therapists, massage therapists, and therapist
assistants.

About the Instructor

Yuko Gardner has been practicing massage therapy for over 30 years. She has been
teaching nearly half that time. Having studied massage in Japan, China, and Canada,
she blends both Eastern and Western approaches to effectively heal patients. — [2] —.
Ms. Gardner lives in Hawaii with her husband and three dogs.

Workshop Location
Harmony Ranch (Rt. 18 North, approx. miles outside Redding, California)

Dates
February 15, 16, and 17 – Three full days of training.

Tuition
$735 for the workshop (lunches included each day)

Registration
Preregistration is required for all ATP workshops. — [3] —. To reserve a space, register
on our Web site or call Kim Bryant at (916) 447-2677. A nonrefundable deposit of $50 is
required. The remaining balance of the tuition must be paid in full three days prior to
the start of the workshop.

Cancelations
If you have registered for a workshop and need to cancel, contact us right away. We
will refund your tuition minus the deposit if you contact us two weeks prior to the
workshop. — [4] —. Cancelations made after that point up to the day before the
workshop will receive a partial refund. Refunds will not be given for no-shows and
cancelations made less than 24 prior to the start of the workshop.

32 es-N1903C
171. What is NOT stated about the workshop?
(A) It requires registration in advance.
(B) It offers educational credits.
(C) It will include some meals.
(D) It will take place on a weekend.
173. Who most likely is Kim Bryant?
(A) The owner of Harmony Ranch
(B) A workshop participant
(C) An ATP employee
(D) A former student of Ms. Gardner

172. What is suggested about the instructor? 174. In which of the positions marked [1]‚ [2]‚
[3]‚ and [4] does the following sentence
(A) She has her own school.
best belong?
(B) She will travel to teach the workshop.
(C) She is a licensed physical therapist. “Elements of theory will be also discussed.”
(D) She is a member of ATP.
(A) [1]
(B) [2]
(C) [3]
(D) [4]

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es-N1903C 33
Questions 175-177 refer to the following invoice and e-mail.

Software Limited
39 Market Palace, Vienna, VA 90210
1-800-555-2010

INVOICE TO
Jennifer Stewart
265 Rollins Park
Peterson Road, Rockville, MD 20301
Delivered to: AS ABOVE

Payment: Credit Card Date of Order: June 2

Salesperson: Janice Park Date Order Shipped: June 3

Item No. QTY DESCRIPTION PRICE EACH AMOUNT

L320 1 Amiga 16MB Chip RAM hard drive $890.00 $890.00
K201 1 CC2 Basic compiler $32.50 $32.50
M230 1 *G Fighter joystick $10.50 $10.50
O123 2 Battery $10.25 $20.50

Subtotal $953.50
Shipping Free
Tax $32.00
Total $985.50

*
G fighter joystick is currently out of stock. We expect it to be restocked within
two weeks. You are not charged for the item. Please call us at 1-800-555-2010 or
e-mail us at customer@softwarelimited.com and let us know if you still want it.

From: Jennifer Stewart

To: customer@softwarelimited.com
Date: June 10
Subject: New Order

To Whom It May Concern,

I just received my order yesterday. I am very satisfied with your products. Therefore, I want
to wait until the joystick becomes available. However, my colleague Steven Mars ordered
that joystick from your online store this morning. I assume you have restocked the item.

I also wonder if you can send me the item without adding shipping charges. I want to know
about that before submitting a new order form. I hope to hear from you soon.

Jennifer

34 es-N1903C
175. What is the purpose of Software Limited’s 177. Which item did Steven Mars purchase?
invoice?
(A) L320
(A) To describe a customer’s order (B) K201
(B) To inform a customer of its relocation (C) M230
(C) To make an online order (D) O123
(D) To promote some new arrivals

176. Why did Jennifer write the e-mail?

(A) To cancel her previous order
(B) To report the malfunction of her
purchase
(C) To check on the availability of a certain
item
(D) To recommend a sales clerk

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es-N1903C 35
Questions 178-182 refer to the following e-mail and itinerary.

To: Aaron Carter <acarter@johnsonsystems.com>

From: Lina Teo <lteo@johnsonsystems.com>
Date: Monday, September 8, 10:02 A.M.
Subject: Schedule Change
Attachment: sched.doc

Dr. Carter,

I wanted to let you know that I was unable to schedule an appointment with
Congressman Harmond as you had requested. Unfortunately, he will be traveling
overseas during your time in D.C. The good news is that a member of his staff,
Ms. Felicia Garret, can meet with you in Congressman Harmond’s office. The only
time she is available is when I had you scheduled for lunch with Kenneth Greene.
I spoke with Mr. Greene, and he can meet with you for dinner the following
evening. He suggested the same location you two had planned to go for lunch.
I have attached an updated version of your schedule for your review. In addition,
I have confirmed that you can pick up the Ford Fusion at 3 P.M. on Monday. Please
let me know if you need to make any additional changes. I will be out of the
office tomorrow, but I will be back on Wednesday.

Sincerely,

Lina

Travel Itinerary
Prepared for: Dr. Aaron Carter
Prepared by: Lina Teo
Last updated: September 8, 9:48 A.M.

Monday, September 15 (Matawan, NJ - Washington, D.C.)

• 3:00 P.M. Pick up company car
• 6:00 P.M. Check in, Hamilton Hotel

Tuesday, September 16 (Washington, D.C.)

• 8:30 A.M. Attend NPT Conference, Shaler Hotel
• 1:00 P.M. Meeting with Ms. Felicia Garret, Congressional Office Building
• 3:00 P.M. Sales presentation, Carver Technologies
• 6:00 P.M. Attend dinner hosted by Carver Technologies

36 es-N1903C
 Wednesday, September 17 (Washington, D.C.)
• 10:00 A.M. Meet with George Lane, Lane Consulting
• 12:00 noon Lunch with Evan Sorenson, National Science Foundation
• 2:00 P.M. Meet with Mr. Sorenson’s Research Team, National Science Foundation
• 6:00 P.M. Dinner with Kenneth Greene, Ginger Tree Restaurant

Thursday, September 18 (Vienna, Virginia – Matawan, NJ)

• 8:00 A.M. Check out, Hamilton Hotel
• 9:00 A.M. Tour Viking Computers Vienna Plant
• 2:00 P.M. Return company car

A complete list of contacts and addresses is attached.

178. What is the purpose of the e-mail? 181. When was Mr. Carter originally scheduled
to eat at Ginger Tree?
(A) To provide updated information
(B) To request a change (A) On Monday
(C) To cancel a meeting (B) On Tuesday
(D) To make a reservation (C) On Wednesday
(D) On Thursday
179. W
 hat is mentioned about Congressman
Harmond? 182. Where will Mr. Carter be on Wednesday
afternoon?
(A) He does not take appointments.
(B) He can meet with Mr. Carter. (A) Lane Consulting
(C) He will have lunch with Felicia Garret. (B) Carver Technologies
(D) He plans to go abroad. (C) National Science Foundation
(D) Viking Computers
180. What can be inferred about Mr. Carter?
(A) He will have lunch with Felicia Garret.
(B) He will give a presentation at the NPT
conference.
(C) He will drive a Ford Fusion.
(D) He lives in Matawan, NJ.

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es-N1903C 37
Questions 183-187 refer to the following e-mails.

From: Adna Kushogie <akushogie@savola.com>

To: All Employees <all@savola.com>
Date: May 1
Subject: Charity Event

Hello, all.

On Saturday, May 17, Children’s Hospital will host the first Carnival of Hope, a charity
event to benefit research and programs for children with cancer. The carnival will take place
during the day at Robinson Park and be followed by a fundraising dinner at the Shandy Hotel.
Organizers have put out a request to several local companies and organizations requesting
volunteers to work 4-hour or 8-hour shifts during the day and/or evening events. Volunteers
are needed to help with parking, greeting guests, running games, serving food, and so forth.

This is a wonderful opportunity for Savola to demonstrate our commitment to the

community. Volunteers will not only be helping those in need, but they will also be
ambassadors for Savola and can show the community that our company cares about them.

I realize that many of you have busy lives. That is why I am offering half a day of paid time off
on Friday to each employee who volunteers for a full 8-hour shift on Saturday. Use your time
off as you wish, but please be aware that the organizers could use your help setting up the
event on Friday afternoon.

To volunteer, contact Maria Tyler in HR (ext.390, mtyler@savola.com).

Adna Kushogie
President
Savola Pharmaceuticals

From: Adna Kushogie <akushogie@savola.com>

To: All Employees <all@savola.com>
Date: May 30
Subject: RE: Charity Event

Hello, all.

A few weeks ago, I sent out a request for employees to volunteer at the Carnival of Hope. I had no
idea about the level of excitement that the e-mail would generate. Within days, Maria Tyler was
overwhelmed with requests to volunteer. All in all, 118 employees, many of whom helped set up the
event, represented Savola. In addition, 92 employees unable to attend made donations to the cause.

38 es-N1903C
 Dozens of employees contacted me after the event to ask if there was more Savola could do to
support local charities. The answer is yes. I am pleased to announce that I have given our Director
of Public Relations, Gina Quigley, the mission to develop such relationships. Ms. Quigley will be
contacting local charities over the next several months to look for ways Savola can make a difference
in our community. If you have a charity to recommend, please contact Ms. Quigley (ext. 394,
gquigley@savola.com).

Thank you for making the Carnival of Hope such a success. I look forward to your continued
enthusiasm in helping Savola support local charities.

Adna Kushogie
President
Savola Pharmaceuticals

183. What is the purpose of the Carnival of 186. In the second e-mail, the word “mission”
Hope? in paragraph 2, line 3, is closest in
meaning to
(A) To raise money for cancer research
(B) To showcase companies’ products (A) assignment
(C) To promote a local hospital (B) career
(D) To entertain sick children (C) vocation
(D) transaction
184. What did Ms. Kushogie offer to
volunteers? 187. What did employees do that was NOT
requested of them?
(A) A promotion
(B) A free dinner (A) They volunteered at the event.
(C) Overtime pay (B) They contacted Ms. Tyler.
(D) Paid time off (C) They made donations.
(D) They helped set up the event.
185. Why did Ms. Kushogie write the second
e-mail?
(A) To announce a new business
(B) To express her gratitude
(C) To offer a reward
(D) To evaluate a proposal

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es-N1903C 39
Questions 188-190 refer to the article, review, and letter.

On March 1, a large crowd gathered at the new Peter’s 24 Gym celebrate its first day of
business.

Fitness expert and businessperson Peter Thomson officially opened a second location. The
new 6,000-square-foot facility is located in the City Town Mall. Peter’s 24 Gym offers fitness
training for individuals as well as group sessions 24/7.

“Working out is a stress reliever,” said Peter. “Exercise helps people live healthier lives.”

The first Peter’s 24 Gym opened at Newark Center two years ago. For more information,
visit www.peter24gym.com.

I must say that Peter’s 24 Gym at the City Town Mall is the best fitness center in town.
I have been in many fitness centers, and this facility has the most outstanding trainers.
They are focused on results and always encourage me to reach my goals. The facility is smaller
than the Newark Center branch, but it is never crowded. I have never had to wait for a machine
or the weights. I think it’s a place where you can improve your health and your life.

Jessica Wilson

Dear Mr. Thomson,

Henry Cole mentioned that you’re looking for a gym manager. We worked together as fitness
trainers at a fitness center. He suggested that I send you an application letter. Please find my
résumé attached.

I have worked as a professional fitness trainer for 12 years. I have a bachelor’s degree in sports
science. I can professionally oversee your gym’s safety and maintenance.

I’d like to work at Peter’s 24 Gym and would be perfect for this position.

Sincerely,

Andrew Lewis
Andrew Lewis

40 es-N1903C
188. What is true about Peter’s 24 Gym? 190. Who most likely is Henry Cole?
(A) It has three branches. (A) A cook
(B) Its founder is Peter Thomson. (B) A scientist
(C) It is open from 9 A.M. to 11 P.M. (C) A health trainer
(D) Its first branch opened five years ago. (D) An accountant

189. What does Ms. Wilson suggest about the

Newark Center branch?
(A) Its trainers are all males.
(B) It has more than 300 members.
(C) Its equipment and weights are very
new.
(D) It is larger than 6,000 square feet.

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es-N1903C 41
Questions 191-195 refer to the following e-mail, comment, and letter.

Dear Mr. Boswell,

I am writing to inform you that I will go on a business trip to Chicago and Boston from June
23 to June 27. Please find the attached schedule.

Some of our clients will exhibit their laptops, which use our built-in speakers at the
electronics exhibition in Chicago. After the exhibition, I will head to Boston to meet our loyal
client, Mr. Jason Bale from Boston Automobile. We are going to discuss the premium sound
system that his firm will use for its next line of sports sedans.

I will be back in the office next Monday on June 30. While I am away, Abigail Clark will take
care of the team. She will also attend the weekly managers meeting on Wednesday in my
place. If you need to contact me, please text me at 323-9978.

Rohan Bhatt

Riviera Hotel always cares about our guests. We’d love your feedback. Thank you.

Please write about your experience at the Riviera Hotel Chicago.

I stayed at this hotel while on business for three nights last month. The staff
members were friendly and helpful, and the room was clean and comfortable. The
breakfast buffet was very good, especially the omelets. The location of this hotel
was close to the Chicago Convention Center, so it was at a very convenient place
for me. However, I have a minor complaint. The Internet service offered at the hotel
was very slow. I was able to check my e-mail. But I couldn’t use it for much more
than that. Overall, however, I was satisfied.

Name: Rohan Bhatt

Contact Information: 304 Hill Avenue, Hampton, VA 06424
Date of Stay: June 23–26

42 es-N1903C
 July 16

Dear Mr. Rohan Bhatt,

Thank you for staying at the Riviera Hotel and for giving us your valuable
feedback. Your comment is very important to us because it helps us improve our
services. Our top priority is always client satisfaction. I’m glad you were able to
enjoy your stay at the Riviera Hotel.

I am sorry to hear that the Internet speed was slow when you stayed here. We
were upgrading a cable at the hotel, and that caused the Internet to be slow for
several days. However, we posted notices regarding this inconvenience. I assume
that you didn’t see the notice at the front desk. Now, our Internet speed is faster
than ever. Please visit us again to experience the fastest Internet in the city. We
would like to provide you with the enclosed discount coupon to use on your next
visit.

We look forward to seeing you soon.

Best regards,

Ian Smith
Ian Smith

191. Why did Mr. Bhatt go to Chicago in June?
(A) To make a speech at a conference
(B) To meet clients at an event
(C) To exhibit some new products
(D) To take a vacation with his family
192. Where does Mr. Bhatt most likely work?
(A) At a speaker company
(B) At a car manufacturer
(C) At a GPS company
(D) At a resort
193. What does Mr. Bhatt NOT mention about
his hotel experience?
(A) The service provided by the staff
members
(B) The food at a restaurant
(C) The convenient location
(D) The gym equipment
194. In the letter, the word “priority” in
paragraph 1, line 3, is closest in meaning to
(A) starting point
(B) good idea
(C) first concern
(D) strict rule
195. What does Mr. Smith mention about the
hotel Internet?
(A) The weather conditions influenced its
speed.
(B) The Wi-Fi was disabled because of
technical issues.
(C) Guests need a password to access it.
(D) There was an upgrade in June.

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es-N1903C 43
Questions 196-200 refer to the following advertisement, Web page, and e-mail.

Teascape

My Tea Loyalty Program

Enjoy the benefits of membership!

With our new loyalty program, you can start earning rewards today!

Earn one point for each purchase at any Teascape location or from our online store.
(Limit one point per day)

Get discounts and freebies.

Plus members can participate in special offers.

Visit www.teascape.com and join My Tea today.

http://www.teascape.com

Product Location Loyalty Program Special Offers

Membership Levels

Welcome Level
- Welcome to our loyalty program. Start earning points right away.
- Get a free drink on your birthday.

Taster’s Level
- Collect 10 points and get all the benefits of the welcome level plus…
- 10% off any in-store or online purchase each month.

Connoisseur’s Level
- Collect 25 points and get all the benefits of the Taster’s Level plus…
- Start redeeming points:
25 points for 25% off any one in-store or online purchase each month
50 points for a free drink or snack
75 points for a 4 oz. gift bag of any loose leaf tea

Master’s Level
- Collect 100 points and get all the benefits of the Connoisseur’s Level plus…
- A free snack with any drink purchase
- One free loose leaf tea sample per month

Terms and conditions

Bonus points can be earned on the purchase of limited-time promotional offers. Members can sign
up for electronic notification of promotional offers.

Redeeming points may temporarily lower your membership level.

44 es-N1903C
 From: nagarwal@netmail.com

To: membership@teascape.com

Date: September 3

Subject: Statement Credit

To Whom It May Concern:

Last week, I used my 10% discount to try a wonderful cup of Fragrant Jasmine Tea. It is now my new
favorite. During the same visit, I used My Tea points to get a free pastry.

Today, I decided to buy 2 oz. of loose leaf Fragrant Jasmine Tea from your Web site. However, I was
surprised to learn that I no longer have adequate points to receive a discount. Is there something wrong
with my account?

Sincerely,

Neel Agarwal

196. What is NOT mentioned about the loyalty 199. What most likely is Mr. Agarwal’s current
program in the advertisement? membership level?
(A) People can join the program on the (A) Welcome Level
Web site. (B) Taster’s Level
(B) Points can be earned for online (C) Connoisseur’s Level
purchases. (D) Master’s Level
(C) It has multiple levels of membership.
(D) There are restrictions on earning 200. In the e-mail, the word “adequate” in
points. paragraph 2, line 2, is closest in meaning to
(A) active
197. What is implied about My Tea members?
(B) quality
(A) They have to pay to join the program. (C) redeemed
(B) They get at least one free drink a year. (D) sufficient
(C) Their unused points will expire.
(D) They tend to live in large urban areas.

198. How can Teascape customers get free

samples?
(A) By visiting select locations
(B) By signing up for special offers
(C) By earning at least 100 loyalty points
(D) By becoming a new member

Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6,
and 7 and check your work.

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