LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The
entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for
each part. You must mark your answers on the separate answer sheet.
Do not write your answers in your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test
book. When you hear the statements, you must select the one statement that best describes what you
see in the picture. Then nd the number of the question on your answer sheet and mark your answer.
The statements will not be printed in your test book and will be spoken only one time.

Statement (D), “They are taking photographs,” is the best description of the picture, so you
should select answer (D) and mark it on your answer sheet.
1.

2.

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3.

4.
5.

6.

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 PART 2
Directions: You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the question
or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

 PART 3
Directions: You will hear some conversations between two or more people. You will be asked to answer
three questions about what the speakers say in each conversation. Select the best response to each
question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be
printed in your test book and will be spoken only one time.

32. Where most likely are the speakers? 38. Where do the speakers work?
(A) A hair salon (A) A concert hall
(B) A clothing store (B) A television program
(C) A pet shop (C) An Internet site
(D) A dentist of ce (D) A radio station

33. What did the man bring with him? 39. What does the man hope Seba Jun will do?
(A) A coupon (A) A performance
(B) A photo (B) A demonstration
(C) A professional license (C) An endorsement
(D) A newspaper (D) An interview

34. What does the woman ask the man about?
(A) How he would like to be contacted
(B) How he learned about the business
(C) How he intends to pay
(D) How he found a parking spot
40. What does the man say he will do this
afternoon?
(A) Wait for a phone call
(B) Prepare some equipment
(C) Attend a meeting
(D) Place an advertisement

35. Why is the woman calling?

(A) To promote an event 41. What problem are the speakers discussing?
(B) To reserve performance tickets (A) A rise in customer complaints
(C) To inquire about a location (B) A shortage of employees
(D) To make travel arrangements (C) An increase in costs
(D) A decrease in sales
36. What does the man say will be available?
(A) Internet access 42. What does the man suggest?
(B) Complimentary passes (A) Limiting a service area
(C) Airport pick-up (B) Hiring more staff
(D) Accommodation (C) Opening another location
(D) Expanding a product range
37. Why does the man apologize?
(A) A schedule cannot be changed. 43. What will take place next week?
(B) A venue is fully booked. (A) A press release
(C) Private transportation is unavailable. (B) An executive meeting
(D) An event will start late. (C) An investor visit
(D) A company party

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44. What industry do the speakers work in?
(A) Food services
(B) Construction
(C) Appliance sales
(D) Real estate
45. What does the woman mean when she says,
“He’s supposed to arrive early Wednesday
morning”?
(A) A co-worker is late for work.
(B) She will nish a task by then.
(C) She cannot change her plans.
(D) She needs more time for employee
training.
46. What does the woman say about Roland?
(A) He is planning to travel.
(B) He is currently unemployed.
(C) He has worked ef ciently.
(D) He was recently promoted.
47. Who most likely is the woman addressing?
(A) Hotel guests
(B) Potential investors
(C) New staff members
(D) Travel agents
48. What does the woman say about the day
trips?
(A) They include two meals.
(B) They depart at 7 A.M.
(C) They require an additional charge.
(D) They come with a rental car.
49. What will the men probably do next?
(A) Request a service
(B) Eat at a restaurant
(C) Arrange some transportation
(D) Provide a credit card number
50. What are the speakers discussing?
(A) An event layout
(B) A landscaping project
(C) An of ce oorplan
(D) A real estate development
51. What will happen the last week of
September?
(A) A local celebration
(B) A sports competition
(C) A government election
(D) A store opening
52. What does the man say he will send
tomorrow?
(A) A contract
(B) An employee list
(C) A receipt
(D) An itinerary
53. What is the woman working on?
(A) An e-mail lter
(B) A music program
(C) A Web page redesign
(D) A video player
54. What does the woman mean when she says,
“Talk to one of the programmers”?
(A) She is too busy to update a program.
(B) She hasn’t begun work on a project.
(C) She cannot answer the man’s question.
(D) She does not agree with her co-worker’s
opinions.
55. What is the man concerned about?
(A) Upcoming deadlines
(B) Connection issues
(C) Market competition
(D) Customer complaints
56. What event did the woman recently attend? Company Expenses
(A) A contract signing Factory equipment $150,000
(B) A store opening
Property maintenance $200,000
(C) A product launch
(D) A technology expo Product advertising $250,000
Material imports $400,000
57. According to the man, what have clients
been asking for? 62. What products does the company make?
(A) More online content (A) Of ce supplies
(B) More consistent meeting times (B) Clothing accessories
(C) More creative input (C) Electronic devices
(D) More mobile services (D) Pharmaceutical goods

58. What does the woman say she will do next? 63. What does the man point out about the
(A) Install a program report?
(B) Call a client (A) Workers are underpaid.
(C) Arrange a meeting (B) Products have been unpopular.
(D) Purchase a product (C) Costs have increased.
(D) Equipment must be replaced.

59. Who most likely is the man? 64. Look at the graphic. Which amount does the
man say may change?
(A) An audio engineer
(B) An instrument technician (A) $150,000
(C) A professional musician (B) $200,000
(D) A computer salesman (C) $250,000
(D) $400,000
60. What does the M-Tech Core 500 do?
(A) Charge electronic devices
(B) Store digital data
(C) Record high-de nition video
(D) Improve Internet speed

61. Why does the man say he will call back later?
(A) He must check his budget.
(B) He will wait for a discount.
(C) He must consult his business partner.
(D) He wants to compare prices.

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 North America Tour Schedule
Location Date
Route 3
30 min Toronto January 29
Route 2 Tanner Lake Philadelphia January 31
40 min
Pittsburgh February 2
Route 4
55 min Chicago February 5
Route 1
45 min
GPS Systems

68. What have the speakers just attended?

65. Why is the woman giving the man a ride? (A) A musical concert
(B) A contract negotiation
(A) His car has broken down.
(C) A venue inspection
(B) He is leaving to travel.
(D) An awards ceremony
(C) He does not have a license.
(D) He has joined a carpooling group.
69. Look at the graphic. Which date must be
66. According to the woman, what event is taking revised?
place today? (A) January 29
(A) A store opening (B) January 31
(B) A construction project (C) February 2
(C) A sports competition (D) February 5
(D) A parade
70. What has caused a delay in the schedule?
67. Look at the graphic. Which route will the (A) A technical dif culty
speakers take? (B) A medical procedure
(A) Route 1 (C) A budget restriction
(B) Route 2 (D) A media appearance
(C) Route 3
(D) Route 4
 PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question and
mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book
and will be spoken only one time.

71. Why is the speaker calling? 77. What is the workshop mainly about?
(A) To request a le (A) Of ce communication
(B) To assign a task (B) Job interview strategies
(C) To schedule a meeting (C) Contract negotiations
(D) To ask an opinion (D) Résumé writing

72. What is the speaker doing tomorrow 78. What will the speaker give the listeners?
morning? (A) A book
(A) Training new employees (B) An assessment
(B) Conducting interviews (C) A video
(C) Filming a commercial (D) An online code
(D) Arranging a workspace
79. What will the listeners do next?
73. What does the speaker suggest that the (A) Watch a demonstration
listener do? (B) Divide into groups
(A) Update a program (C) Print some documents
(B) Correct some errors (D) Review an article
(C) Consult a coworker
(D) Install some equipment
80. Where do the listeners work?
(A) A clothing retailer
74. What type of business does the speaker work (B) A factory
for? (C) A restaurant
(A) A sporting goods store (D) A phone store
(B) An advertising agency
(C) A clothing manufacturer 81. According to the speaker, what is being
(D) A training facility changed?
(A) A scheduling system
75. What business plan is the speaker (B) A vacation policy
discussing? (C) A payment date
(A) Launching a product (D) A billing program
(B) Expanding overseas
(C) Opening a store 82. What will the listeners do next?
(D) Merging with a competitor
(A) Turn off their phones
(B) Sign a contract
76. What has the business been asked to do? (C) Request time off
(A) Conduct market research (D) Create user accounts
(B) Re-design a product
(C) Manage regional shipping
(D) Attend a conference
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83. What does the speaker imply when she says, 89. What is being advertised?
“the Washington Bridge has been closed (A) A laptop computer
off”? (B) An online subscription service
(A) A work project is on schedule. (C) A portable music player
(B) Guests should take a different route. (D) An electronic reading device
(C) She cannot meet the listener at a location.
(D) She will be late to the event. 90. What does the speaker emphasize about the
product?
84. What will the speaker e-mail to the listener? (A) Its design
(A) An updated address (B) Its convenience
(B) A guest list (C) Its cost
(C) An agenda (D) Its portability
(D) A registration form
91. Why should the listeners visit a Web site?
85. What will the speaker ask Kyle to do? (A) To receive a discount
(A) Lead a class (B) To listen to a sample
(B) Assist a coworker (C) To place an order
(C) Give a speech (D) To view a collection
(D) Prepare some equipment

92. What is the speaker reporting on?

86. Who most likely are the listeners? (A) A post of ce
(A) Advertising professionals (B) A park
(B) Video game developers (C) A monument
(C) Focus group members (D) A school
(D) Film producers
93. According to the speaker, what bene t will
87. What does the speaker imply when he says, the project provide the public?
“the of cial release date is another month (A) Lower taxes
away”? (B) Better transportation
(A) The listeners should not worry yet. (C) Improved convenience
(B) A project schedule has an error. (D) More leisure activities
(C) The listeners need to work faster.
(D) New equipment will soon be available. 94. What does the speaker imply when he says,
“It’s a large area to cover”?
88. Why should the listeners contact the speaker (A) The project needs a lot of time.
after the meeting? (B) There is plenty of extra space.
(A) To place an order (C) The project will be expensive.
(B) To review some data (D) Additional expansions are planned.
(C) To join a team
(D) To share an idea
 Locker Stationary
Treadmills
Rooms Bikes

Walkway

Category 1: Size Category 2: Tag Yoga Free Personal

Studio Weights Training

98. Who most likely is the speaker?

(A) A tness instructor
(B) A sales representative
Category 3: Strap Category 4: Color (C) A business owner
(D) An inventor

95. What is the speaker mainly discussing? 99. Look at the graphic. Which section is the
speaker talking about?
(A) A competitor’s product
(B) Some customer feedback (A) Locker Rooms
(C) A service launch (B) Yoga Studio
(D) Some manufacturing errors (C) Free Weights
(D) Personal Training
96. Look at the graphic. Which option quantity
will increase in February? 100. What does the speaker suggest changing?
(A) Category 1 (A) A loan amount
(B) Category 2 (B) A membership fee
(C) Category 3 (C) A repayment plan
(D) Category 4 (D) An order quantity

97. What is the speaker concerned about?

(A) Damaged goods
(B) Cost increases
(C) Delivery times
(D) Web site traf c

This is the end of the Listening test. Turn to Part 5 in your text book.

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 READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C),
or (D) on your answer sheet.

101. Ms. Chaney will be visiting the proposed 105. Replacement parts for our range of exercise
building site with ------- construction crew. machines have been in short supply -------.
(A) she (A) lateness
(B) her (B) later
(C) hers (C) lately
(D) herself (D) latest

102. ------- the last three months, Mr. Bracewell’s 106. The ------- of customer reviews to our resort’s
earnings have increased by around fty Web site will attract more business.
percent. (A) content
(A) As (B) addition
(B) Again (C) demand
(C) During (D) opinion
(D) Below
107. Mr. Jenko is proofreading Ms. Heron’s article
103. Today many cafés provide biodegradable to see if revisions -------.
straws made from natural wheat stems ------- (A) have needed
plastic pollution. (B) needing
(A) is prevented (C) are needed
(B) prevent (D) to be needed
(C) to prevent
(D) prevented 108. When the movie ends, please leave ------- the
exit at the front of the auditorium.
104. Krebbel Corporation will ------- be relocating (A) after
to a new building on the edge of town. (B) during
(A) soon (C) without
(B) such (D) through
(C) ever
(D) like
109. The panel that will judge the singing auditions 115. Fergus McFarlane, the accounting manager,
includes ------- from Atrium Records. asked that ------- be given all employee travel
(A) represents receipts by the 20th of each month.
(B) representatives (A) he
(C) represented (B) him
(D) represent (C) his
(D) himself
110. Ms. Jones has a strong background in
customer service, including ------- experience 116. Before Ms. Chalmers retires on November
in the travel and tourism industry. 30, Bisping Industries will need to ------- a
(A) extensive suitable replacement.
(B) purposeful (A) commence
(C) accepted (B) revise
(D) high (C) recruit
(D) prefer
111. Remember to change the starting salary when
------- the contract for Mr. Scho eld. 117. Mr. Driscoll’s suggestions regarding this year’s
(A) revising Custer County Fair were very ------- received.
(B) revises (A) favor
(C) revised (B) favorably
(D) revise (C) favorable
(D) favored
112. The city council held a public forum to ask
------- residents are satis ed with local 118. ------- completing the marathon in Boston
recreation facilities. last week, Mr. Choi announced that he would
(A) although donate all sponsorship proceeds to charity.
(B) since (A) Onto
(C) whether (B) Unlike
(D) both (C) About
(D) Upon
113. Mizuno Electronics’ latest smartphone is
undoubtedly the most ------- the company 119. Please review the list of ------- job skills
has ever released. before applying for the computer technician
(A) innovate position advertised on our Web site.
(B) innovative (A) vague
(C) innovations (B) frequent
(D) innovatively (C) installed
(D) essential
114. After three weeks of work, the lobby of the
Primrose Hotel is ------- renovated. 120. We pride ourselves on the high quality of our
(A) almost merchandise, ------- it is crucial that products
(B) nearby are checked for aws prior to shipping.
(C) anytime (A) why
(D) yet (B) then
(C) nor
(D) so

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121. Ms. Talbot plans to hold a meeting with all 126. The Sunrise Hotel is a popular place for
department supervisors ------- leaving for her surfers because of its ------- to the coastline.
two-week vacation in Mexico. (A) application
(A) now that (B) proximity
(B) as though (C) consideration
(C) before (D) exception
(D) often
127. The elevator on the west side of the lobby is
122. Lone Star Steakhouse has a ------- as a only for residents ------- apartments are on
family-friendly restaurant that offers a wide the top oor of the building.
range of children’s meals. (A) whose
(A) promotion (B) which
(B) courtesy (C) what
(C) reputation (D) who
(D) reference
128. ------- Ms. Larson has worked at the rm for
123. ------- Mr. Chen or his assistant will contact at least ve years, she is eligible to receive three
the IT department to request a new password weeks’ paid vacation per year.
for the network. (A) Nevertheless
(A) Both (B) As well as
(B) Either (C) While
(C) And (D) Because
(D) Nor
129. The new version of the Razor XL tablet
124. E-star Telecom will move to a larger building computer will most likely be ------- at a
in Fleming Business Park to ------- the technology convention in Los Angeles next
company’s expanding workforce. spring.
(A) allocate (A) performed
(B) present (B) unveiled
(C) experience (C) consulted
(D) accommodate (D) resumed

125. Even though Saveright Supermarket’s grand 130. RGJ Manufacturing ------- a performance
opening day was not ------, the company incentive plan in order to keep its factory
successfully attracted a large number of workers motivated.
customers. (A) has implemented
(A) pro table (B) to be implemented
(B) pro ting (C) to have been implementing
(C) pro tability (D) is implemented
(D) pro tably
 PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete the
text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.

Questions 131-134 refer to the following advertisement.

Luxor Interiors – The Interior Design Specialists!

Luxor Interiors designs attractive living and working spaces of all different shapes and sizes. Our team

has ------- small spaces as well as large areas such as hotel lobbies and convention halls. -------.

However, some of our clients have more unique designs in mind. That is why Luxor Interiors has

assembled a team of versatile designers ------- to listen to your ideas and make them a reality. Such

attention to our customers’ wishes means that they are always left -------. If you are interested in

arranging an initial consultation, contact us today at 555-3897!

131. (A) transformed 133. (A) readiness

(B) located (B) readies
(C) gathered (C) readiest
(D) purchased (D) ready

132. (A) We are happy to discuss ways in which 134. (A) inexpensive
the cost can be reduced. (B) ef cient
(B) Our projects typically involve (C) satis ed
contemporary design elements. (D) interested
(C) Some of our work has won praise from
leading industry experts.
(D) It is our policy to work closely with our
clients at every stage.

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Questions 135-138 refer to the following memo.

To: All employees

From: Leon Young
Date: November 27
Subject: New location

Hi everyone,

The year is almost over, and I’d like to thank you all for your hard work! I’m also pleased to inform

you all that we will be ------- our fourth branch in mid-February. This new store will have a fantastic

location on Main Street, so we expect it to attract a lot of customers.

Applications for positions at the new location will be accepted ------- January 31. I will interview

shortlisted candidates during the rst week of February, and successful individuals will begin -------

immediately after a hiring decision is made. -------.

Best regards,

Leon Young
Personnel Director
Hearty Health Stores Inc.

135. (A) relocating 137. (A) trainer

(B) updating (B) training
(C) recruiting (C) train
(D) opening (D) trained

136. (A) until 138. (A) You’re welcome to refer any friends who
(B) within may be interested.
(C) for (B) I’m certain you’ll all nd the sessions
(D) so that extremely rewarding.
(C) Contact Hearty Health Stores Inc. for an
update on your application.
(D) We expect the new products to arrive
sometime in February.
Questions 139-142 refer to the following article.

Kanto Corporation Reaches Out to Library

A representative from Kanto Corporation ------ that the company will provide funds to assist in the

relocation of the Derry Public Library. “Thanks to Kanto’s generous donation, we can continue working

on this important project,” said George Boyle, the town council’s head of public services.

------. Now, a suitable location has been selected just two blocks away from the ------ library. The

building is a large, abandoned warehouse, and Kanto’s nancial assistance will allow the council to

perform the necessary renovation work. Additionally, a small movie theater will be constructed ------

the new building.

139. (A) con rm 141. (A) proposed

(B) con rmation (B) existing
(C) has con rmed (C) temporary
(D) will con rm (D) conditional

140. (A) Kanto Corporation’s headquarters has 142. (A) adjacent to

long been in need of repairs. (B) such as
(B) The proposed move had been delayed as (C) instead of
no new site could be found. (D) provided that
(C) The number of library members has
sharply decreased in recent years.
(D) Residents gathered at the main entrance
of the library to celebrate its opening.

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Questions 143-146 refer to the following e-mail.

To: Alan Osterman <aosterman@mailone.com>

From: Cara Devlin <cdevlin@toysnstuff.com>
Subject: Product recall
Date: February 19

Dear Mr. Osterman,

We are contacting you regarding your recent ------ of the ‘Huggy Bear’ children’s soft toy. We

regret to inform you that this product has been recalled due to a design problem. Certain batches
of the toy were distributed with buttons that are not attached securely. ------. Please ------

whether your toy is affected by this defect. You can do this by looking at the serial number on
the tag attached to the base of the toy. If the serial number is in the range of #38978 to #39027,
you should return the toy to the branch where it was purchased. Of course, we will x ------ at no

cost.

Thank you,

Cara Devlin
Store Manager
Toys’ N Stuff

143. (A) purchase 145. (A) veri cation

(B) review (B) veri ed
(C) modi cation (C) verify
(D) launch (D) veri es

144. (A) We are sure that you will be fully satis ed 146. (A) mine
with it. (B) it
(B) Most orders take between three and ve (C) theirs
business days. (D) these
(C) This could potentially be a choking
hazard.
(D) It is a special feature that helps our
products stand out from others.
 PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following text message .

Adam Brode [2:19 P.M.]

Hi, Charlene. I just got off the phone with Sheena
Graves, the manager of Sulley’s Department Store,
and she’s very interested in the new ideas we
came up with for their grand opening celebration.
Ms. Graves requested a revised cost estimate, but
I wasn’t sure of the exact gures. I’ll be busy for
the rest of the day, so please call her back and
give her the information she needs. Make sure you
calculate everything accurately. Thank you.

147. Where does Mr. Brode most likely work?
(A) At a department store
(B) At an event planning rm
(C) At an interior design company
(D) At a real estate agency
148. What is Charlene asked to do?
(A) Attend a celebration
(B) Respond to the text message
(C) Meet with Ms. Graves
(D) Provide a cost estimate

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Questions 149-150 refer to the following e-mail.

To: Route 11 Motel front desk staff

From: Roger Kovac
Date: October 4
Subject: Minor change

149. What is the purpose of the e-mail?
(A) To reschedule a staff meeting
(B) To discuss a new policy
(C) To describe a guest’s complaint
(D) To explain new motel amenities
150. According to the e-mail, what might some
housekeeping staff do?
(A) Ensure supplies are well stocked
(B) Learn how to work at the front desk
(C) Assist guests with luggage
(D) Take reservations for rooms
Questions 151-152 refer to the following Web page.

http://www.acremarketingonline.com

Acre Marketing’s Philosophy

At Acre Marketing, our philosophy is that if we restrict our services to a niche market, we would be
restricting the creativity and potential of our employees and the services we can provide.

Therefore, we strive to work with a diverse range of clients from industries such as sportswear,
cosmetics, and electronics. Acre Marketing’s commitment to diversity can be clearly seen at its
annual workshops. For each event, we visit a specific city within the US or Canada and invite
representatives from a wide range of companies to come along and nd out what we can do for
them in order to bring their business greater success.

Acre Marketing can devise creative marketing strategies for any business, and we seek to build
long-lasting, successful relationships with each and every one of our clients.

151. What is indicated about Acre Marketing’s
clients?
(A) They are based all over the world.
(B) They primarily market their products
online.
(C) They are involved in a variety of elds.
(D) They know each other very well.
152. What is a purpose of Acre Marketing’s annual
workshop?
(A) To provide training to employees
(B) To express gratitude to existing clients
(C) To improve necessary job skills
(D) To network with local businesses

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Questions 153-154 refer to the following text message chain.

Tina Carlitos [8:40 A.M.]

Edward, are you nearly here? You normally put in the
ingredient order by now.

Edward Wilford [8:41 A.M.]

Ah, I’m afraid my car has engine trouble, so I had to
bring it to a mechanic. I doubt I’ll get to work in the
next hour. Please take care of it for me.

Tina Carlitos [8:43 A.M.]

No problem. I’m going to increase the amount of
cooking oil compared to last time.

Edward Wilford [8:44 A.M.]

Good idea. We certainly seem to use a lot of it these
days.

Tina Carlitos [8:45 A.M.]

Exactly. Can you believe our restaurant has gotten so
busy that we need to restock supplies so regularly?

Edward Wilford [8:47 A.M.]

I know! I’ll see you when I get there.

153. What does Mr. Wilford want Ms. Carlitos to 154. At 8:47 A.M., what does Mr. Wilford mean
do? when he writes, “I know”?
(A) Give him a ride (A) He also nds the restaurant’s popularity
(B) Recommend a mechanic surprising.
(C) Cook some dishes (B) He thinks they should nd a cheaper
(D) Order some items supplier.
(C) He believes that the restaurant is fully
booked today.
(D) He is certain he will arrive at the restaurant
soon.
Questions 155-157 refer to the following article.

All board members and employees here at Trask

Engineering will be delighted to learn that we will
soon be welcoming back our chief executive of cer,
Carrie Lennon. -[1]-. Ms. Lennon has been absent
from work for almost three months after having a
successful heart surgery performed at Kingsford
Hospital. -[2]-. During her recovery time at home,
Ms. Lennon has been getting much-needed rest
and recuperation, and she plans to come back to
Trask headquarters on June 15. –[3]-. A banquet
will be held on Friday, June 19, at the Avery Hotel in
honor of Ms. Lennon and the remarkable courage
and positivity she has shown over the past few
months. –[4]-.

155. What is the article mainly about? 157. In which of the positions marked [1], [2], [3],
(A) The return of an executive and [4] does the following sentence best
(B) The continuing success of a business belong?
(C) The retirement of a board member “All staff members are expected to attend
(D) The start of a new work project this special event.”
(A) [1]
156. What is indicated about Ms. Lennon?
(B) [2]
(A) She has been working from home. (C) [3]
(B) She was recently hospitalized. (D) [4]
(C) She will lead a meeting on June 15.
(D) She spent time traveling overseas.

GO ON TO THE NEXT PAGE

Questions 158-160 refer to the following information.

BREITMAN 450
As the proud owner of a new Breitman 450 Power Drill, you should be aware of
the following information to ensure that you get the optimal performance from the
device and that it remains in excellent condition for many years to come. Also,
make sure that you thoroughly read the enclosed user manual before using the
drill.

The Breitman 450 comes with 25 drill bits (heads) of varying shapes and sizes.
These can be switched easily by screwing and unscrewing them into the drill by
hand. Make sure that a drill bit has been rmly tightened in place before using
the drill.

The Breitman 450 is convenient to use as it does not need to be plugged into an
electrical socket. Its rechargeable battery may be removed and placed into the
enclosed battery charging pod. Recharging an empty battery to full power takes
approximately 30 minutes.

Lastly, to avoid any unfortunate injuries or damage, make sure to keep your
Breitman 450 out of reach of children at all times. When not in use, it should be
kept in a locked cabinet or toolbox.

We appreciate your choosing Breitman for your power tool needs, and we trust
you will be more than satis ed with your purchase! To view more of our products,
visit us online at www.breitmandiy.com!

158. Where most likely would the information be
found?
(A) On a Web site
(B) In a professional magazine
(C) At a customer service desk
(D) Inside the product packaging
160. According to the information, why should the
product be stored securely?
(A) It is highly valuable.
(B) It can be easily misplaced.
(C) It is made of fragile materials.
(D) It is potentially dangerous.

159. What is indicated about the Breitman 450?

(A) It is a cordless device.
(B) It comes with extra batteries.
(C) It has a battery life of 30 minutes.
(D) It should be recharged after each use.
Questions 161-163 refer to the following Web page.

http://www.mandalaytheater.org

MANDALAY THEATER

161. What is indicated about March of the Fire
Ants?
(A) It will be the nal play in the Natural
Evolution series.
(B) It will be performed only through the end
of January.
(C) It includes both novice and experienced
actors.
(D) It is an adaptation of a Japanese stage
production.
163. According to the Web page, what can theater
members do for an additional fee?
(A) Attend the opening night
(B) Meet cast members
(C) Play a character in a play
(D) Receive an event program

162. Who is Mr. Nakatomi?

(A) (A) building owner
(B) (A) renowned critic
(C) (A) play writer
(D) (A) theater employee
GO ON TO THE NEXT PAGE
Questions 164-167 refer to the following online chat discussion.

Oskar Grady [9:18 A.M.]
Billy and Sandra… good morning to you both. You haven’t noticed
a fax for me, have you? I was supposed to get a signed contract
from our new supplier rst thing this morning, but I’m worried that
I might have given him the wrong fax number. It would be from
Troy Hewitt at Hewitt Organic Goods.

Billy Hartson [9:19 A.M.] We haven’t had any faxes come in to the admin of ce today.
Maybe you should ask the supplier whether he has actually sent
it yet.

Sandra Monaghan [9:21 A.M.] Oh, we did get a fax from Hewitt Organic Goods here in the
Customer Service Department. But I think it’s only one page.
Would that be right?

Oskar Grady [9:23 A.M.] It should be a lot longer. Would you mind checking again?

Sandra Monaghan [9:24 A.M.] Sorry, the other ones had fallen behind the machine. I’ve got them
all together now.

Oskar Grady [9:26 A.M.] Excellent! Do you think you could get one of your interns to run it
up to my department for me?

Sandra Monaghan [9:28 A.M.] Of course, I need to nd something for them to do anyway.

Oskar Grady [9:29 A.M.] Thanks a lot, Sandra.

164. Why did Mr. Grady start the online chat
discussion?
(A) He has misplaced an important document.
(B) He will give a presentation to a new
supplier soon.
(C) He is expecting a business contract.
(D) He believes he sent a fax to the wrong
person.
165. What does Mr. Hartson recommend doing?
(A) Calling a different department
(B) Altering some contract terms
(C) Visiting the admin of ce
(D) Contacting Mr. Hewitt
166. At 9:24 A.M., what does Ms. Monaghan most
likely mean when she writes, “Sorry”?
(A) She is unable to ful ll Mr. Grady’s request.
(B) She does not know how to operate a
device.
(C) She would like Mr. Grady to check a fax
number.
(D) She was wrong about the number of
pages.
167. What will Ms. Monaghan probably do with the
fax?
(A) Have it taken to Mr. Grady
(B) Make a photocopy of it
(C) Return it to the sender
(D) Verify some of its details
GO ON TO THE NEXT PAGE
Questions 168-171 refer to the following e-mail.

To: Department Supervisors

From: Karl Steiner
Date: November 30
Subject: Improving collaboration

Dear Supervisors,

—[1]—. Throughout next month, I will be holding discussions with all of you regarding a variety of
factors related to improving and facilitating collaboration between individuals working on inter-
departmental projects.

Social media, an increasingly exible and effective means of communication, is a platform that
many companies are now utilizing as a means to aid collaborative efforts in the workplace.
—[2]—. This is a tool that we have reconsidered, and we now believe that it could indeed facilitate
communication between project members. Although we typically block our staff from accessing
such Web sites, we plan to restore access by the end of next month. However, methods of
monitoring Internet activity may also be implemented.

This issue affects every department, so I value the input of each and every one of you. —[3]—.
For now, I am simply considering our options. Please join me at the rst of several meetings
regarding social media, which will be held in the new conference room on the 12th oor this
Thursday at 2 P.M. —[4]—. Just turn left when you exit the elevator, and you’ll see the room in
front of you.

I look forward to hearing your thoughts on this matter.

Regards,

Karl Steiner
Chief Operations Of cer
Midian Marketing Solutions
168. Why was the e-mail written?
(A) To ask managers to distribute a survey
(B) To request attendance at a meeting
(C) To seek suggestions for increasing
revenue
(D) To encourage project leaders to share
information
169. What is mentioned as a bene t of social
media?
(A) It allows staff to communicate
conveniently.
(B) It helps the company to attract customers
more easily.
(C) It provides a means for networking with
other businesses.
(D) It reduces the overall cost of advertising
campaigns.
170. What is the company planning to do before
the end of the year?
(A) Launch a modi ed version of its Web site
(B) Install new hardware in all departments
(C) Remove restrictions on some Internet
browsing
(D) Renovate one of the building’s conference
rooms
171. In which of the positions marked [1], [2], [3],
and [4] does the following sentence best
belong?
“You should note that I don’t have any
preference for speci c sites at this time.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
GO ON TO THE NEXT PAGE
Questions 172-175 refer to the following schedule of events.

The Scottish Folk Music Festival

May 8-10 – Various City Center Venues – Edinburgh, Scotland

Schedule for Sunday, 10 May

Live Performance by Caelan McTavish 5:45 P.M. – 6:30 P.M. (at The Bell & Whistle Pub)

Making a brief stop while touring the UK to promote his new album, Across the Glens, folk musician
Caelan McTavish will play some of his best known material, both old and new. Arrive early, as space will
be limited.

Discussion About Traditional Scottish Music 6:45 P.M. – 7:45 P.M. (at Ralston Music Hall)

A group of knowledgeable local musicians and historians will host a discussion about the history of
Scottish folk music. Afterwards, attendees will have an opportunity to get hands-on experience with a
wide variety of traditional drums, pipes, and guitars.

Traditional Scottish Banquet & Dance 8:00 P.M. – 9:30 P.M. (at The Bramble Hotel)

Enjoy exquisite traditional foods such as haggis and mashed potatoes while enjoying music courtesy of
Elsa Havens and her band. After you eat, demonstrate your moves on the dance oor!

Live Performance by Jamie Fraser 10:00 P.M. – 11:30 P.M. (at Argyll Concert Hall)

Renowned songwriter, vocalist and guitarist Jamie Fraser returns to the festival for his third appearance
in ve years. This event will be covered live on Channel 4 and its accompanying Web site. Tickets may be
purchased directly from the venue starting from the rst day of the festival.

Edinburgh City Council has erected several information booths throughout the city center. Festivalgoers
should visit the booths and talk to our event volunteers to nd out about special discounts and request
a special map displaying all event venues.
To make sure you are kept up to date about future events taking place in Edinburgh, visit the city
council’s Web site at www.edinburghcouncil.co.uk and sign up to join our mailing list.
Unless otherwise stated, all festival events are free. Proceeds from any ticket sales will go to the
Scottish Musical Heritage Foundation.
172. What is suggested about the last day of the
Scottish Folk Music Festival?
(A) It will be hosted in several different cities.
(B) All events will take place in the evening.
(C) It has been organized by a group of local
musicians.
(D) Mr. McTavish will announce the title of his
next album.
175. What are festival attendees advised to do?
173. Where will festival attendees be able to play
musical instruments?
(A) At The Bell & Whistle Pub
(B) At Ralston Music Hall
(C) At The Bramble Hotel
(D) At Argyll Concert Hall
174. What is indicated about tickets for Jamie
Fraser’s concert?
(A) They will go on sale on May 8.
(B) They can be purchased online.
(C) They have already sold out.
(D) They can be acquired at an information
booth.
(A) Make a donation
(B) Print discount vouchers
(C) Become a volunteer
(D) Obtain a map

GO ON TO THE NEXT PAGE

Questions 176-180 refer to the following Web page and e-mail .

http://www.brahmsroses.com

Brahms’ Roses
Your most reliable supplier of high-quality, fresh roses!

Most regular-sized bouquets can be gift wrapped almost immediately and shipped on the day
of purchase. This applies to our most popular bouquet sizes: One Dozen (12 roses), Two Dozen
(24 roses), and Three Dozen (36 roses). Orders in excess of 36 roses may take a couple of extra
days for preparation and wrapping. Should you have any questions about your order, please
direct them to our Customer Assistance Team at inquiries@brahmsroses.com. We promise to
deal with any issues you raise quickly and effectively.

Bouquet Basic Supreme Deluxe

Size (Paper wrapper) (Box with ribbon) (Glass vase)
12 Free $7 $10
24 $5 $10 $15
36 $7 $15 $20

To: inquiries@brahmsroses.com
From: andygalligan@omnimail.net
Date: July 28
Subject: Recent Flower Order

To whom it may concern:

I recently used your Web site to order two dozen red roses to give to my wife on our anniversary this coming
weekend. I was impressed that the order was delivered within one day, even including gift wrapping, but I’m
not satis ed with the package that I received. As you’ll see in your records, I paid an extra fee for gift wrapping,
so I was expecting my order to be in perfect condition and professionally presented. Unfortunately, the box and
the owers inside are crushed, and the ribbon is twisted badly, so I would like a full refund. I have already pur-
chased a different bouquet from another company I found online. Of course, you are welcome to send a driver
to collect the owers and packaging. Please contact me at 555-0133 at your earliest convenience so that we
can make the necessary arrangements.

Sincerely,

Andy Galligan
176. In the Web page, what is indicated about gift
wrapping?
(A) Basic gift wrapping is free for all orders of
36 roses or fewer.
(B) Larger gift-wrapped orders may take
longer to prepare.
(C) The gift-wrapping cost depends on the
shipping method selected.
(D) Bouquets of one dozen roses are not
eligible for deluxe gift wrapping.

177. In the Web page, the word “raise” in

paragraph 1, line 6 , is closest in meaning to
(A) put forward
(B) result in
(C) lift up
(D) look after

178. What is the purpose of the e-mail?

(A) To request a replacement item
(B) To inquire about a delivery delay
(C) To praise a company’s services
(D) To report a damaged product

179. How much did Mr. Galligan pay for gift

wrapping?
(A) $5
(B) $7
(C) $10
(D) $15

180. According to the e-mail, why should Brahms’

Roses call Mr. Galligan?
(A) To suggest alternative products
(B) To recommend a similar store
(C) To schedule a pick-up
(D) To provide a new delivery date

GO ON TO THE NEXT PAGE

Questions 181-185 refer to the following schedule and e-mail.

Fifth Annual TechOrg Software & Technology Convention

Chester Exhibition & Conference Center (CECC), 24-26 September
Tentative agenda for Friday, 24 September

8:30 A.M. – 9:30 A.M. Convention Registration

Slideshow of notable accomplishments in the technology industry over the
9:30 A.M. – 10:15 A.M.
past nine months
10:20 A.M. – 10:30 A.M. Welcome Address: Diana Culkin, CEO of TechOrg Group
Product Launch: (Product Unknown) - Speaker yet to be con rmed
10:35 A.M. – 10:50 A.M.
Ryzen Electronics, Ottawa, Canada
Product Launch: Cerrano 3S Tablet – Mr. Luis Salinas
10:55 A.M. – 11:45 A.M.
Blaze Com, Madrid, Spain
11:50 A.M. – 1:30 P.M. Buffet Lunch (Served in the main foyer)
Product Launch: Ace Fire Graphic Design Program – Mr. Grant Hickox
1:40 P.M. – 2:30 P.M.
Jinx Soft, Birmingham, England
Product Launch: Whizz 500 Satellite Navigation Device – Mr. Dave Franco
2:40 P.M. – 3:35 P.M.
Drivetek Solutions, Boston, USA
Product Launch: RoboVac Auto Vacuum Cleaner – Ms. Angelique Petit
3:40 P.M. – 5:00 P.M.
Systema Electronics, Bordeaux, France

From: Diana Culkin <dculkin@techorg.com>

To: Gerald Ferrier <gferrier@techorg.com>
Subject: RE: Tentative convention agenda for Friday
Date: 16 September
181. What is indicated about Ms. Culkin?
(A) She is scheduled to talk on the last day of
the event.
(B) She will demonstrate a new piece of
technology.
(C) She will prepare a slideshow of notable
achievements.
(D) She will address the audience in the
morning.

182. When will a household appliance be unveiled

to attendees?
(A) At 10:55 A.M.
(B) At 1:40 P.M.
(C) At 2:40 P.M.
(D) At 3:40 P.M.

183. What company will most likely have its

product launch canceled?
(A) Blaze Com
(B) Jinx Soft
(C) Drivetek Solutions
(D) Systema Electronics

184. According to the e-mail, what information is

Ms. Culkin waiting to receive?
(A) The name of a product
(B) The identity of a presenter
(C) The date of a product launch
(D) The check-in time of a hotel

185. In the e-mail, in paragraph 3, line 2, the word

“further” is closest in meaning to
(A) advanced
(B) remote
(C) additional
(D) widening

GO ON TO THE NEXT PAGE

Questions 186-190 refer to the following e-mail, list, and article.

From: calford@melodiamag.com
To: ncrawford@worldnet.com
Date: May 7
Subject: Melodia Magazine’s World Music Festival

Melodia World Music Festival, June 16

General Information:

b b

V M
B
M
M M
 World Music Festival
Hosted by Melodia Magazine
by Caroline Zane on June 18
Melodia Magazine organized a spectacular music
festival this past weekend. The event was held to
celebrate the magazine’s founding ten years ago
and as a way to thank its dedicated subscribers.
Attendees were treated to many excellent musical
performances, and there were several other
ct t s nd ttr ct ns n r dur ng th nt
Those who had printed out special coupons were
able to enjoy free food and drinks in the backstage
VIP area.
In the afternoon, a large number of festival
attendees gathered for Sean Mulcahy’s workshop.
According to attendee Fiona Kushner, “I came out
today to see some of my favorite singers perform
on stage. But Mr. Mulcahy’s workshop on learning
186. What is Ms. Crawford encouraged to do?
(A) Read a magazine
(B) Go to an event
(C) Meet with Mr. Alford
(D) Give a performance
187. How did some attendees receive
complimentary refreshments?
(A) By arriving early for the festival
(B) By attending Mr. Mulcahy’s workshop
(C) By signing up for a newsletter
(D) By entering an online contest
188. Who most likely is Sean Mulcahy?
(A) A singer
(B) A festival promoter
(C) A ticket seller
(D) A music instructor
how to play guitar was also a real eye-opener for
me. I learned a lot!”
One of the most exciting performances was given
by African singer Yvette Ndugu, who amazed the
crowd with her traditional style of singing. She
brought a backing band with her which consisted
of almost twenty people, so it felt like there was
a joyful party onstage. This feeling of celebration
spread through the crowd, with many audience
members dancing along in the sunshine.
Attendees had an opportunity to meet the
performers in the autograph tent and have
merchandise signed. The tent coordinator was
happy to take pictures of any music fans who had
the pleasure of meeting the performers. Melodia
Magazine’s owner Clarence Pullman stated that
the festival had proven to be a tremendous success,
and he would be considering making it a regular
event.
189. What is suggested about the performance by
an African singer?
(A) It was the nal performance of the day.
(B) It was shown on a large screen.
(C) It involved many musicians.
(D) It took place indoors.
190. Who most likely took photographs at the
event?
(A) Mr. Avery
(B) Ms. Yoon
(C) Ms. Groves
(D) Mr. Pullman
GO ON TO THE NEXT PAGE
Questions 191-195 refer to the following pamphlet, review, and e-mail.

GET TO KNOW YOUR NEW HOME!

Home Away From Home (HAFH) is located in central London. We provide a comprehensive pro-
gram to facilitate the transition experienced by students who are moving to the United Kingdom
for a year of study. Studying in a foreign country can be a daunting prospect, but HAFH can help
you to relocate smoothly, make friends, and become familiarized with the city. We can assist you
with apartment searches, introduce you to social clubs and groups, and provide you with many
useful tips for living in London. Since starting earlier this year, we have already helped hundreds of
students who have arrived as part of a university or college exchange program. Our volunteer city
guides are all highly knowledgeable when it comes to life in London. Among them are Alex Winter,
a writer for Fresh Sounds Magazine, and Ivy Bowman, a renowned local artist. For further details
about our program and services, please visit us online at www.hafh.org.

www.hafh.org/feedback

Comment #159
Back in August, I moved from my hometown of Rotterdam to London to study biochemistry
for one year. I was quite hesitant to move to another country, especially a huge city such as
London, so I contacted HAFH to see if they could help.

First of all, I was disappointed to see that their Web site is only available in English. While I
was able to cope with that, other people might experience dif culties nding information. It’s a
shame that the company doesn’t provide more language options.

Overall, the program definitely helped me to feel more comfortable in such a big city. Alex
Winter was assigned to me as my guide. Although he rarely managed to turn up on time for
our appointments, he did give me some invaluable information about London, and he was very
pleasant company. I’d definitely recommend HAFH, as I think it provides a highly beneficial
service that many other companies are lacking.

Posted by: Theo de Boer

Date of posting: October 19
 E-Mail Message

From:
To:
Date:
Subject:

191. Who is the pamphlet intended for? 194. What does Mr. de Boer mention about his
(A) Property seekers guide?
(B) Exchange students (A) He was impolite.
(C) College lecturers (B) He was often late.
(D) Business travelers (C) He was not well-informed.
(D) He grew up in Rotterdam.
192. What is indicated about HAFH?
(A) It was founded less than one year ago. 195. How will HAFH most likely address the
(B) It provides nancial support to clients. complaint made by Mr. de Boer?
(C) It has several branches throughout the (A) By recruiting new volunteers
UK. (B) By opening of ces in new locations
(D) It recently moved its of ces to London. (C) By updating the information in a pamphlet
(D) By modifying its Web site
193. Where does Mr. de Boer’s guide most likely
work when he is not volunteering for HAFH?
(A) At an art gallery
(B) At a university
(C) At a magazine
(D) At a travel agency

GO ON TO THE NEXT PAGE

Questions 196-200 refer to the following advertisement, form, and letter.

The Marriott Times is a high-pro le newspaper covering events throughout the state of Texas.
We currently have an opening for a full-time staff writer who will cover a wide range of issues
including politics, travel, and entertainment. The role also requires direct collaboration with other
staff members, including editors, photographers, and social media coordinators. The successful
applicant will have at least six months of full-time journalism experience, or will have completed
a one-year internship at a well-regarded publication. Performance will be evaluated periodically
based on work quality and overall effort.

If you feel that you are suitable for this position, visit www.themarriotttimes.com/jobs to apply.

www.themarriotttimes.com/jobs/staffwriter/applicationform

Name: Marcus Bisping

E-mail: mbisping78@mumail.com
Phone: 501-555-0134
Related Education: Bachelor’s degree in Journalism & Media Studies from Bennett University

Work Experience (Starting with the most recent position)

Employer Position Held Duration of Employment
The River eld Star Part-time Staff Writer Six Months
The Shelby Gazette Intern One Year
The Lone Star Tribune Intern Six Months

Additional information: I would like to put myself forward for the position of staff writer at The
Marriott Times. I am currently a staff writer at a local newspaper, although my position is only
a part-time one at the moment. Since joining the newspaper, I have had a chance to cover
many different news stories, both at a local and at a national level. Prior to this current role, I
also completed a year-long internship at The Shelby Gazette, where I worked directly alongside
the nationally-recognized reporter, David Sherman. For further reference, Allison Bowers, my
course leader and associate professor at Bennett University, will be able to assure you that my
time management and research skills are excellent.

Additional Attachments: Resume/List of references

CLICK HERE to proceed with application
 Bennett University
Journalism & Media Studies Department

Kenny Chambers
The Marriott Times
4827 Schumer Avenue
Marriott, TX 77016

Dear Mr. Chambers,

I am sending you this reference letter regarding Marcus Bisping, who has applied for a position
at your newspaper. I’m afraid Ms. Bowers is currently on vacation, but she requested that I
contact you on her behalf. Mr. Bisping was an exemplary student who attained top grades
across all of his course modules. During his enrollment, he also worked on a monthly newsletter
that we used to circulate before switching to an Intranet noti cation system. The editor of that
publication, Fred Wilkes, had a very high opinion of Marcus’s writing skills. In fact, he even
recommended Marcus for his very rst internship at a local paper. Overall, Marcus is a talented
individual who is sure to be an asset to your company. If you require any speci c details, please
do not hesitate to contact me.

Yours truly,

Viviana Bonilla
Assistant Professor, Journalism & Media Studies Department

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196. What is indicated about the staff writer
position?
(A) It is a temporary position.
(B) It includes a six-month probationary
period.
(C) It requires international travel.
(D) It requires coverage of diverse issues.
197. What is true about Mr. Bisping?
(A) He currently writes for several
publications.
(B) He ful lls the work criteria for the position.
(C) He has written an article about Mr.
Sherman.
(D) He has taught classes at a local university.
198. Who is Ms. Bowers?
(A) A newspaper editor
(B) A recruitment manager
(C) A journalism professor
(D) A business owner
199. What is implied about Bennett University?
(A) It no longer distributes a newsletter.
(B) It has submitted a sample of Mr. Bisping’s
work.
(C) It is hiring staff in the Journalism & Media
Studies Department.
(D) It is planning to launch new journalism
courses.
200. To which newspaper did Mr. Wilkes most
likely send a recommendation letter?
(A) The River eld Star
(B) The Shelby Gazette
(C) The Lone Star Tribune
(D) The Marriott Times