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LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The
entire Listening test will last approximately 45 minutes. There are four parts, and directions are given
for each part. You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.

PART 1
Directions:For each question in this part, you will hear four statements about a picture in your test
book. When you hear the statements, you must select the one statement that best describes what
you see in the picture. Then find the number of the question on your answer sheet and mark your
answer. The statements will not be printed in your test book and will be spoken only one time.

Statement (B), “They’re talking in a group,” is the best description of the picture, so you should select
answer (B) and mark it on your answer sheet.

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PART 2
Directions:You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the
question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet.
8. Mark your answer on your answer sheet.
9. Mark your answer on your answer sheet.
10. Mark your answer on your answer sheet.
11. Mark your answer on your answer sheet.
12. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet.
14. Mark your answer on your answer sheet.
15. Mark your answer on your answer sheet.
16. Mark your answer on your answer sheet.
17. Mark your answer on your answer sheet.
18. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.
20. Mark your answer on your answer sheet.
21. Mark your answer on your answer sheet.
22. Mark your answer on your answer sheet.
23. Mark your answer on your answer sheet.
24. Mark your answer on your answer sheet.
25. Mark your answer on your answer sheet.
26. Mark your answer on your answer sheet.
27. Mark your answer on your answer sheet.
28. Mark your answer on your answer sheet.
29. Mark your answer on your answer sheet.
30. Mark your answer on your answer sheet.
31. Mark your answer on your answer sheet

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PART 3
Directions:You will hear some conversations between two or more people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best response
to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will
not be printed in your test book and will be spoken only one time.

32. What is the man having trouble doing? 38. What is the purpose of the woman’s call?
(A) Printing some directions (A) To request computer assistance
(B) Leaving a message (B) To ask about insurance options
(C) Finding an office (C) To enroll in a program
(D) Using a key card (D) To make a job offer

33. What does the woman offer to do? 39. What concern does the man mention?
(A) Walk with the man (A) He has accepted another position.
(B) Check a form for errors (B) Some information can’t be verified.
(C) Call Mr. Swinson’s cell phone (C) He has a scheduling conflict.
(D) Take a message (D) Some documents have been misplaced.

34. Why must the man meet with Mr. Swinson?
(A) To show him some samples
(B) To get some documents signed
(C) To discuss a service contract
(D) To select a building site
_____________________________________
40. What does the woman ask the man to do?
(A) Send information by e-mail
(B) Visit her office
(C) Get a supervisor’s signature
(D) Submit an application
_____________________________________

35. Why is the woman calling Mr. Kane? 41. Where is the conversation taking place?
(A) To subscribe to a newspaper (A) At a clothing store
(B) To place an advertisement (B) At an outdoor market
(C) To inquire about a sale item (C) At a fitness facility
(D) To return a message (D) At a dry cleaner’s

36. What does Mr. Kane suggest doing? 42. What is expected to happen this afternoon?
(A) Conducting a road test (A) A business will close early.
(B) E-mailing a delivery address (B) A shipment will arrive.
(C) Calling back later (C) A customer will visit.
(D) Visiting a car mechanic (D) A contract will be signed.

37. When will the speakers most likely meet? 43. What does the man ask for help with?
(A) Thursday (A) Using a confirmation code
(B) Friday (B) Printing a copy of a sales receipt
(C) Saturday (C) Locating an item of clothing
(D) Sunday (D) Loading items into a container
_____________________________________ _____________________________________

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44. What does the woman ask the man about? 50. What is the conversation mainly about?
(A) Software updates (A) Raising young children
(B) A training session (B) A specially designed dish
(C) A sales goal (C) A marketing strategy
(D) Presentation slides (D) Good places to eat

45. What did the man have difficulty doing? 51. Where does the woman say her inspiration came from?
(A) Finding a venue (A) Watching her child eat
(B) Motivating his team members (B) Visiting other manufacturers
(C) Staying within a budget (C) Listening to investors’ advice
(D) Booking an expert (D) Taking a course in fine arts

46. What does the woman say she will do?
(A) E-mail a document to the man
(B) Set up a meeting room
(C) Get approval for an expense
(D) Work overtime hours
________________________________________
52. According to the woman, what was a key factor in her
success?
(A) Making use of recyclable materials
(B) Outsourcing product manufacturing
(C) Having a creative marketing campaign
(D) Running extensive tests on the product
_______________________________________________

47. What is the woman having trouble doing? 53. What is the conversation mainly about?
(A) Installing a device in her office (A) A TV commercial
(B) Finding customer support information (B) A shopping district
(C) Locating a lost package (C) A store relocation
(D) Getting the air conditioner to work (D) A property for sale

48. What information does the man request? 54. According to the woman, what does Mr. Lynch plan to
(A) A tracking code do?
(B) A detailed receipt (A) Add modern fixtures
(C) A capacity number (B) Rent a larger building
(D) A model name (C) Go into retirement
(D) Modernize the space
49. What will the woman do at three o’clock?
(A) Take a phone call 55. What problem does the man mention?
(B) Meet a client (A) Mr. Lynch is unavailable.
(C) Leave the building (B) The cost is unaffordable.
(D) Wait for a technician (C) There is too much traffic.
________________________________________ (D) A contract isn’t ready.
________________________________________________

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56. Who is the man? 62. Where are the speakers?
(A) A dog breeder (A) At a public debate
(B) A veterinarian (B) At a career fair
(C) A reporter (C) At a staff orientation
(D) A magazine publisher (D) At a seminar

57. Why should the man present an ID badge?
(A) To get access to a restricted area
(B) To enter his animal in a competition
(C) To attend an awards ceremony
(D) To confirm a booth reservation
58. What is scheduled to take place at four
o’clock?
(A) A dog-training demonstration
(B) An interview with the organizer
(C) The presentation of awards
(D) A workshop on pet health
63. What do the men imply about Bryant
Incorporated?
(A) Its employee gave a speech.
(B) Its advertising has been ineffective.
(C) It has recently been sold.
(D) It hosted the conference.
64. Why does the woman say, “It’s right here”?
(A) She is presenting a business card.
(B) She found a missing document.
(C) She is pointing out an advertisement.
(D) She is identifying the location of her office.

_______________________________________ ________________________________________
59. Where does the woman work?
(A) At a bookstore
(B) At a library
(C) At a newsstand
(D) At an architecture firm

60. What does the man imply when he says, “I

had no success”?
(A) He was unable to place an order.
(B) Some materials should be reorganized.
(C) The west wing is currently closed.
(D) A specific item couldn’t be found.

61. What is suggested about the facility?

(A) It has rearranged its layout.
(B) It has a special area for studying.
(C) It has recently expanded.
(D) It hosts monthly events.
________________________________________

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65. What is the purpose of the call? 68. What has the woman recently done?
(A) To invite the man to a performance (A) Moved to a new area
(B) To ask the man for planning advice (B) Gotten a new job
(C) To thank the man for completing a task (C) Upgraded her phone
(D) To recruit the man for a special event (D) Had trouble with a device

66. Look at the graphic. Which shift will the man 69. According to the man, how can the woman
work at the event? get a discount?
(A) Saturday morning (A) By signing a long-term contract
(B) Saturday afternoon (B) By registering for an electronic transfer
(C) Sunday morning (C) By getting the largest package size
(D) Sunday afternoon (D) By purchasing more than one plan

67. What will the man probably do next? 70. Look at the graphic. Which monthly plan will
(A) Call a booth manager the woman choose?
(B) Confirm with his friend (A) Super Saver
(C) Send a copy of the schedule (B) Standard
(D) Get a supervisor’s approval (C) Standard Plus
_________________________________________ (D) Premium
________________________________________

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PART 4

Directions:
You will hear some talks given by a single speaker. You will be asked to answer three questions about
what the speaker says in each talk. Select the best response to each question and mark the letter (A),
(B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken
only one time.

71. What is the reason for the cancellation? 77. What is the advertisement about?
(A) The weather caused unsafe conditions. (A) Kitchen appliance repair
(B) A piece of machinery is malfunctioning. (B) Sustainable energy options
(C) A member of staff is absent. (C) Property management
(D) Road repairs are being made. (D) Heating system performance

72. What are some listeners instructed to do? 78. Why should listeners call the business?
(A) Store their belongings in a locker (A) To arrange an inspection
(B) Go to the ticket counter (B) To receive a catalog
(C) Contact the station supervisor (C) To enroll in a course
(D) Wait at the ticket barriers (D) To request an itemized bill

73. What will be given to some listeners? 79. What will happen at the end of June?
(A) A station map (A) A technician will visit.
(B) A luggage accessory (B) A payment will be made.
(C) A seat upgrade (C) A promotion will end.
(D) A discount on future travel (D) A project will begin.
_______________________________________ _______________________________________
74. What company is the listener calling? 80. Where does the speaker work?
(A) An instrument store (A) At an insurance company
(B) A concert venue (B) At an investment bank
(C) A voice recording studio (C) At a real estate agency
(D) A record shop (D) At a utility provider

75. What change has recently occurred? 81. What is the reason for the call?
(A) A new director has been chosen. (A) To explain a refund procedure
(B) Prices have increased. (B) To invite the listener to an interview
(C) The business has moved. (C) To request details for an application
(D) A café has been added. (D) To apologize for an error

76. Who is Rosita Acuff? 82. What time is Mr. Robinson generally free?
(A) A music critic (A) Morning
(B) An artistic director (B) Lunchtime
(C) A musical artist (C) Right after lunch
(D) A customer representative (D) Late afternoon
_________________________________________

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83. Where most likely are the listeners?
(A) At an art supply store
(B) At an art gallery
(C) At a sculpting studio
(D) At a painting class
84. What is included on the document the
speaker handed out?
(A) A list of materials
(B) Some contact information
(C) A study guide
(D) An exhibition schedule
85. According to the speaker, what topic will be
covered next?
(A) Basic techniques
(B) Contemporary painters
(C) Combining colors
(D) Sources of inspiration
________________________________________
86. What is the report mainly about?
(A) A film festival
(B) An outdoor concert
(C) A community theater
(D) A town hall meeting
87. According to the speaker, what is the
problem?
(A) A building has been closed.
(B) Hot weather is predicted.
(C) Some prices have gone up.
(D) An event has been postponed.
88. What is mentioned about the event?
(A) It happens every year.
(B) There is no charge for admission.
(C) It will last for a week.
(D) It will offer complimentary refreshments.
________________________________________
89. What time does the store close?
(A) 9:30 P.M.
(B) 10:00 PM.
(C) 10:30 P.M.
(D) 11:00 P.M.
90. What are the listeners asked to do? (A)
Complete purchases at the cashier
(B) Leave the store immediately
(C) Fill out a comment card
(D) Exit through a side door
91. What does the speaker mean when she says,
"It will go quickly"?
(A) Customers can get fast service.
(B) A process has been streamlined.
(C) The business will close early.
(D) Items are expected to sell out.
_______________________________________
92. What will the speaker's company do next
week?
(A) Hire a new manager
(B) Update a travel schedule
(C) Launch a new policy
(D) Increase employee salaries
93. What does the speaker remind listeners to
do?
(A) Avoid expensive purchases
(B) Sign up for a business trip
(C) Contact her for information (D) Keep some
paperwork
94. What does the woman mean when she says,
"Let me put it another way"?
(A) She is clarifying her point.
(B) She is giving up on a plan.
(C) She is making a conclusion.
(D) She is expressing her confusion.
_______________________________________
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95. What is the purpose of the call?
(A) To recommend an alternative space
(B) To suggest a change of date
(C) To provide pricing information
(D) To ask for a booking receipt
96. Look at the graphic. What rental price is
offered to the listener?
(A) $600
(B) $700
(C) $1,000
(D) $1,300
97. What event does the speaker mention?
(A) An assembly of designers
(B) A business' grand opening
(C) A ballroom dance competition
(D) A technology conference
______________________________________
This is the end of the Listening test. Turn to Part 5 in your test book.
98. Where does the speaker work?
(A) At an electronics store
(B) At a financial institution
(C) At a research laboratory
(D) At a graphic design firm
99. Why is the speaker pleased?
(A) His team was nominated for an award.
(B) The staff will receive a pay increase.
(C) The company released new software.
(D) The business has surplus funds.
100. Look at the graphic. Which brand will the
speaker buy?
(A) Lima
(B) Kemper
(C) Ersel
(D) BX Tech
______________________________________
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READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test
book.

PART 5
Directions:A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B),
(C), or (D) on your answer sheet.

101. It would be an honor to work with an 105. Jerome Glasgow, a prominent -------, has
intelligent ------- diligent editor like Mr. Fox. traveled the world to raise awareness about
(A) yet climate change.
(B) and (A) environments
(C) but (B) environmentalist
(D) nor (C) environmentally
(D) environmental

102. All paintings displayed at the Golden Art 106. The subway construction project is
Exhibit were made by the late Latin artist Carmen expected to affect ------- 5,000 residents in the
Lopez -------. downtown area.
(A) her (A) many
(B) herself (B) more
(C) she (C) such
(D) hers (D) over

103. Please ------- our travel agents of any 107. Maverick & Sons offers the most ------- legal
changes you would like to make to your booking and accounting services in the tristate region.
at least a week before your departure. (A) affordably
(A) notify (B) affordable
(B) release (C) afford
(C) discuss (D) affording
(D) announce

104. Ms. Allen easily ------- the red suitcase as 108. The warehouse could serve as parking space
hers when airport security officers showed it to for all trucks and heavy equipment of the
her. company because it is ------- spacious.
(A) identified (A) surprisingly
(B) is identified (B) strictly
(C) have been identified (C) hardly
(D) was identified (D) regularly

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109. The manager announced that recent changes 115. ------- the booming tourism industry, more hotels
in the employee handbook will be explained ------- and shopping centers are being built across Malaysia.
the company meeting. (A) In addition to
(A) during (B) In order that
(B) about (C) By means of
(C) above (D) As a result of
(D) toward

110. Mr. O’Connor’s design team contributed ------- 116. The Internet provider’s technical crew left Mr.
to the successful signing of the million-dollar Lewis’s residence without ------- completing the
Copperfield Bridge contract. installation project.
(A) substantive (A) satisfactorily
(B) substantial (B) satisfaction
(C) substantiate (C) satisfactory
(D) substantially (D) satisfy

111. ------- of Diamond Glass are given a share of 117. The dermatologist explained that there are ------- to
the company’s annual profit as part of their the use of antibiotics on patients with severe acne
benefits. problems.
(A) Employed (A) limit
(B) Employees (B) limited
(C) Employment (C) limiting
(D) Employs (D) limitations

112. Based on company records, the ------- number 118. ------- interns and temporary staff members, all
of subscribers to Fancy Homes magazine is 12,000. employees are required to attend at least three seminars
(A) current organized by the HR department.
(B) intensive (A) Prior to
(C) concurrent (B) Rather than
(D) central (C) Except for
(D) Ahead of

113. As part of its expansion program, Skymate will 119. Many are impressed with how ------- the microchip
be offering daily flights to Vietnam, Cambodia, and company’s operations have expanded into several
Myanmar ------- in October. industrial zones in India within the year.
(A) begins (A) tightly
(B) was begun (B) quickly
(C) beginning (C) absolutely
(D) begin (D) approximately

114. ------- all the guests have been served 120. Ms. Fraser was invited to join to the board of
appetizers, the chefs should start to prepare the directors for the Smithville Arts Center ------ rumors that
main course. she didn’t want the position.
(A) Although (A) though
(B) While (B) otherwise
(C) During (C) despite
(D) Once (D) rather

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121. In appreciation of her fans’ continued -------, 126. Rent must always be paid only by check or
Alessandra Torresani will hold a free concert at electronic deposit each month so that there is a
the Fitzgerald Auditorium on December 10. formal record, ------- to protect the renter as the
(A) announcement owner.
(B) observation (A) so that
(C) transaction (B) so long
(D) support (C) as well
(D) as much

122. Mr. Baldwin’s staff is composed of highly --- 127. As -------, The Crib will have exactly 100
---- animators and video editors with solid furniture outlets throughout the United States by
experience in filmmaking. the last week of December.
(A) competently (A) projected
(B) competency (B) to project
(C) competent (C) being projected
(D) competence (D) projecting

123. We will upload a copy of the new employee 128. The post office plans to release a set of ------
manual on the intranet to make it accessible to -- - stamps next month in time for the
----- in the office. Independence Day celebration.
(A) everyone (A) commemorative
(B) whatever (B) commemorates
(C) another (C) commemorate
(D) other (D) commemorations

124. The week-long seminar series of the Alpha 129. Gemini Metalwork, Inc., spokesman Ralph
Law Society in Washington, D.C., is expected to -- Crane confirmed that the company spent $2
----- on November 1. billion on its recent ------- into the Middle East.
(A) prolong (A) reimbursement
(B) commence (B) expansion
(C) pursue (C) benefit
(D) encounter (D) visitation

125. Although Mr. Leung has not officially retired 130. An employee must serve the company for at
from the family business yet, his son is ------- to least one year to be ------- for additional benefits
take his place. given to regular staff members.
(A) poised (A) available
(B) stable (B) eligible
(C) voluntary (C) capable
(D) tangible (D) favorable

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PART 6
Directions:Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete
the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer the following memo.

To: All Staff

From: Naomi Mizell, Office Manager
Subject: Eugene Pippen

Hello Everyone,

As I discussed briefly in last week’s staff meeting, Eugene Pippen, the company’s public relations
director, has resigned from his role here at Virginia Consulting. Mr. Pippen has decided to ___[1]___ a
position with a major investment group, Haymond Investments.

This job will allow Mr. Pippen to plan publicity campaigns on a larger scale. ___[2]___. Therefore, this
is an excellent opportunity for him both professionally and personally. ___[3]___, we are sincerely
disappointed to lose him as an employee.

Mr. Pippen’s final day of work will be Wednesday, March 18. On that day, we will hold a small
ceremony in the main conference room ___[4]___ his many years of service. It will begin at 4 P.M.,
and everyone is welcome to attend.

Cheers,
Naomi Mizell

131. - [1] - 133. - [3] -

(A) indicate (A) Otherwise
(B) advise (B) Even so
(C) promote (C) Besides
(D) accept (D) Similarly

132. - [2] - 134. - [4] -

(A) This new role at Haymond Investments is a perfect fit. (A) to recognize
(B) However, we are excited to see what he will do next. (B) is recognizing
(C) Mr. Pippen’s replacement has not yet been announced. (C) would recognize
(D) It will also require less travel away from his family. (D) has recognized

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Questions 135-138 refer to the following e-mail.

To: All staff <staff@headley.com>

From: Doris Edwards <purchasing@headley.com>
Date: September 9
Subject: Supply orders

Dear All,

As of Monday next week, changes are being made to the supply ordering process. Copies of all supply
orders for stationery are ___[1]___ forwarded to the purchasing department but should now be sent
to your department head for approval instead.
For managers, we ask that you ___[2]___ the expenditures required each week and keep a running
total. ___[3]___. If the new system proves to be successful, as we expect it will, we will implement it
across all purchasing sectors. Updates will be given to your team leaders ___[4]___ as they become
available.

Thank you for your cooperation.

Doris Edwards
Manager, Purchasing Department

135. - [1] - 137. - [3] -

(A) ordinarily (A) Managers will then pass on this information to their teams.
(B) timely (B) This will help eliminate waste across the organization.
(C) especially (C) Unauthorized purchases can no longer be processed.
(D) accurately (D) The purchasing department is already aware of this change.

136. - [2] - 138. - [4] -

(A) remove (A) lately
(B) extend (B) later
(C) record (C) latest
(D) suspend (D) lateness

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Questions 139-142 refer to the following article.

Local Jewelry Designer Shines

DANBURY HEIGHTS-Jewelry designer Carol Webster has come a long way since making friendship
bracelets out of yarn in her teen years. When she was offered a scholarship to the Vanderbilt Institute
of Arts, she couldn't ___[1]___ the opportunity to advance her skills and formally learn the art of
jewelry design.

Upon completing her education, Webster started her own jewelry business. She opened a small shop
in the growing Swanson neighborhood and sold a wide range of unique handmade jewelry, ___[2]___
necklaces, bracelets, and rings.

Due to the popularity of the shop, Webster decided to procure investment funds and open a second
location opposite Fenway Department Store. The shop was fully ___[3]___ within a few short weeks.
"My goal is to create stunning objects that make people look and feel beautiful", Webster says. She
also wants to continue growing her business. ___[4]___.

139. - [1] - 141. - [3] -

(A) look into (A) operation
(B) pass up (B) operated
(C) agree with (C) operational
(D) sort out (D) operationally

140. - [2] - 142. - [4] -

(A) inclusion (A) Webster even plans to open a third store early next year.
(B) includes (B) Thanks to its success, she intends to pay investors back next year.
(C) including (C) She credits her success to the training she received at Vanderbilt.
(D) included (D) Her jewelry is expensive, but the quality is worth the price.

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Questions 143-146 refer to the following letter.

Eric Schmidt
5704 E. 48th Street
Kansas City, MO 64133

Dear Customer,

Thank you for purchasing this SharpShoot 2900LS camera. SharpShoot Corporation ___[1]___ to
creating the best possible photography experience for amateur photographers.
___[2]___. They also include user-friendly settings that are manually adjustable. Of course, if you are
not satisfied, simply contact us within 30 days, and you will be issued a ___[3]___. This will be sent in
the form of a check.
We also provide complimentary, hassle-free repairs for each camera during the first three years. We
want to ensure that you can get the most out of your purchase. Customers who have ___[4]___
questions should contact us at 1-800-555-5678 or by e-mail at customerservice@sharpshoot.com.

Sincerely,
Tom Hopper
Customer Service Agent
SharpShoot Corporation

143. - [1] - 145. - [3] -

(A) was committed (A) replacement
(B) is committed (B) contract
(C) would be committing (C) coupon
(D) will have committed (D) refund

144. - [2] - 146. - [4] -

(A) The accompanying instructions explain how to use these features. (A) furthers
(B) Our prices are much more affordable than our competitors’ products. (B) further
(C) Our cameras come equipped with the most popular automatic features. (C) furthering
(D) You don’t need to be a professional to use our products. (D) furthered

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PART 7

Directions:
In this part, you will read a selection of texts, such as magazine and newspaper articles, e-mails, and
instant messages. Each text or set of texts is followed by several questions. Select the best answer for
each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following letter

147. What is being advertised? 148. How can Ms. Kurt respond to the offer?
(A) A monthly publication (A) By speaking with an editor
(B) A print shop (B) By returning a call from an agent
(C) A magazine stand (C) By mailing a card to a business
(D) A sports tournament (D) By leaving a message on a Web site

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Questions 149-150 refer to the following advertisement.

149. Why was the information written? 150. What accompanies the flyer?
(A) To announce a new service (A) A business address
(B) To promote a short-term sale (B) A complimentary sample
(C) To introduce a new product (C) A discount code
(D) To advertise an office move (D) An order form

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Questions 151-152 refer to the following text-message chain

151. Why is Ms. Cruz contacting Mr. Reynolds?
(A) To request the issuing of a keycard
(B) To verify the business’ operating hours
(C) To ask him to unlock the door
(D) To gain access to an office building
152. ‘’At 20:10, what does Mr. Reynolds mean
when he writes, “In that case, give me a minute”?
(A) He will call Ms. Cruz back later.
(B) He needs to look up a number.
(C) He is looking for his card.
(D) He will bring Ms. Cruz paper and a pen.

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Questions 153-155 refer to the following e-mail.

153. What is the purpose of the e-mail?
(A) To explain a shipping delay
(B) To give advice on purchasing a device
(C) To recommend upgrading an appliance
(D) To confirm receipt of an order
155. What does Ms. Shaw say about the two
products?
(A) They are the same price.
(B) They are both energy-efficient.
(C) They will be delivered at no charge.
(D) They are sold in retail stores.

154. What is indicated about the CR-55?

(A) It is good for small spaces.
(B) It operates quietly.
(C) It is easy to set up.
(D) It has a lightweight design.

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Questions 156-157 refer to the following notice.

156. What is described in the notice?
(A) An upcoming recruitment fair
(B) A newly formed company
(C) A health and safety workshop
(D) A career development opportunity
157. What is indicated about the course?
(A) It will run from June until August.
(B) It is only available to employees of specific companies.
(C) It is currently being offered at half price.
(D) It is only open to apprentices with 3 years of experience.

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Questions 158-160 refer to the following information.

158. What is the purpose of the information?
(A) To give an overview of charges for a service
(B) To respond to an inquiry from a customer
(C) To confirm details in a subscriber’s billing
statement
(D) To introduce a new technology in home
entertainment
160. What will Net TV do after a subscriber has used
the bundle for a year?
(A) It will deliver a new piece of equipment.
(B) It will offer a discount on a package upgrade.
(C) It will start collecting additional fees for some
channels.
(D) It will provide a faster Internet connection.

159. According to the information, what amount

will only be charged on the initial bill?
(A) $25
(B) $50
(C) $90
(D) $100

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Questions 161-163 refer to the following letter.

161. What is the purpose of the letter? 163. What has been included with the
(A) To introduce a new service to a customer letter?
(B) To notify a client about an appointment (A) A product brochure
(C) To provide information about dental health (B) A discount coupon
(D) To clarify instructions for using a product (C) A physician’s profile
(D) A dental appliance

162. According to the letter, what has Golden Crown done?

(A) It has renovated its offices.
(B) It has hired more experienced workers.
(C) It has opened a dental supply store.
(D) It has changed its business location.

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Questions 164-167 refer to the following article.

28
164. Why was the article written?
(A) To describe plans to build a new expressway
(B) To detail a merger b etween two
transportation firms
(C) To announce the addition of a new rail line
(D) To outline improvements to a bus service in
Thompson
166. What was PlexTex Technologies asked to do?
(A) Conduct market research
(B) Design a ticket vending machine
(C) Update a Web site
(D) Create a travel card system

165. What benefit of the change is mentioned? 167. In which of the positions marked [1], [2], [3],
(A) Cheaper travel fares and [4] does the following sentence best belong?
(B) Increased comfort
(C) Reduced traffic “GOCARD is a smart card to which users can add
(D) Improved communication money and use on various forms of
transportation.”

(A) [1]
(B) [2]
(C) [3]
(D) [4]

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Questions 168-171 refer to the following online chat discussion.

30
168. Where most likely do the writers work?
(A) At an advertising company
(B) At a broadcasting station
(C) At an Internet provider
(D) At a Web design agency
169. What is mentioned about the launch?
(A) Its deadline is approaching.
(B) It will cost a lot of money.
(C) It will last several days.
(D) It has to be postponed.
170. At 1:30 P.M., what does Mr. Ragland mean
when he writes, “So, here’s the plan”?
(A) He is ready to finalize the upgrade.
(B) He wants to work on the tasks they’ve
discussed.
(C) He is trying to move the conversation along.
(D) He asks the team to contact a client.
171. What is NOT true about Ms. Lee?
(A) She has agreed to correct some viewing errors.
(B) She thinks the project is too big for one
worker.
(C) She will be away for a week on vacation.
(D) She identified a functionality problem.
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Questions 172-175 refer to the following e-mail.

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172. What is the e-mail mainly about?
(A) The promotion of a technical support manager
(B) The company’s participation in an upcoming
conference
(C) An improvement in customer service ratings
(D) A series of skills development workshops
174. What is suggested about Mr. Greening?
(A) He is an executive at Biz Electronics.
(B) He is embarking on a nationwide speaking
tour.
(C) He was in charge of hiring Ms. Bergstrom.
(D) He is good at solving customer problems.

173. Who should employees speak to if they have 175. In which of the positions marked [1], [2], [3],
a conflict in their schedule? and [4] does the following sentence best belong?
(A) Mr. Greening
(B) Ms. Bergstrom “One way to ensure that we maintain our high
(C) Ms. Porter standards is by constantly improving our
(D) Mr. Garvey employees’ customer service skills.”

(A) [1]
(B) [2]
(C) [3]
(D) [4]

33
Questions 176-180 refer to the following advertisement and e-mail.

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176. What can be inferred about Jackson Road
Arts Center?
(A) It has multiple venues for performances.
(B) It gives discounts to its members.
(C) It is partially funded with government money.
(D) It usually sells out quickly for shows.
179. What problem does Ms. Williams mention?
(A) She was sent tickets for the wrong show.
(B) She needs more tickets.
(C) She lost a check for a refund.
(D) She was overcharged.

177. What is NOT mentioned as a feature on the 180. In the e-mail, the word “given” in paragraph
Web site? 2, line 1, is closest in meaning to
(A) Future events (A) allowed
(B) Online booking (B) presented
(C) Seat allocations (C) considering
(D) Media reviews (D) accommodating

178. When does Ms. Williams’s group plan to

attend a show?
(A) October 9
(B) October 15
(C) October 25
(D) October 29

35
Questions 181-185 refer to the following form and e-mail.

36
181. What is indicated about Mr. Harper?
(A) He was late with a bill payment in July.
(B) He has recently changed his phone plan.
(C) He made no calls overseas last month.
(D) He does not use his cell phone for domestic
calls.
184. Why did Ms. Williams send the e-mail?
(A) To acknowledge that a charge will be removed
(B) To respond to a complaint about a faulty cell
phone
(C) To demand that a customer make a payment
(D) To explain a complicated process to a
customer

182. How much was Mr. Harper charged for his 185. According to Ms. Williams, what will most
regular service fee? likely happen on August 15?
(A) $20 (A) Mr. Harper will be required to pay $68.46.
(B) $30 (B) Mr. Harper will visit an Astro Telecom service
(C) $40 center.
(D) $50 (C) Mr. Harper will receive an amended bill.
(D) Mr. Harper will be refunded $290.57.

183. What is NOT mentioned as a way of paying

the bill?
(A) By check
(B) Through a Web site
(C) By bank transfer
(D) At a business location

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Questions 186-190 refer to the following brochure, Web site, and e-mail.

38
186. What is indicated about all of the tours?
(A) They ask for a minimum booking deposit.
(B) They last for an equal amount of time.
(C) They each come with a tour guide.
(D) They depart from the same location.
189. What is the purpose of the e-mail?
(A) To request a copy of a brochure
(B) To confirm a payment
(C) To cancel a reservation
(D) To ask for an electronic receipt

187. Which tour restricts the number of 190. What does Ms. Moseley imply in her e-mail?
participants? (A) She is eligible for full reimbursement for one
(A) Balkan Journey participant.
(B) Turkey Trek (B) She missed a cancellation deadline.
(C) Croatia Sailing (C) Her payment hasn’t been processed.
(D) Ottoman Trip (D) Her departure date has been changed.

188. When will Ms. Moseley return from the tour?

(A) March 1
(B) March 2
(C) March 3
(D) March 4

39
Questions 191-195 refer to the following notice, Web site, and e-mail.

40
191. What is mentioned about the company’s 194. In the e-mail, the word “handle” in paragraph
return policy? 1, line 4, is closest in meaning to
(A) Customers can return items at any branch. (A) touch
(B) Return claims should be made within one (B) carry
month. (C) control
(C) Products purchased online are ineligible. (D) manage
(D) It doesn’t apply to opened merchandise.

192. What compensation will be given to Mr. 195. What does Mr. May imply in his e-mail?
Bentley? (A) He wants Mr. Bently to call him.
(A) A voucher (B) A refund policy was recently changed.
(B) A free board game (C) A receipt was not properly attached.
(C) A cash refund (D) The reason for return was not valid.
(D) A replacement piece

193. Why is Mr. Bentley returning the item?

(A) The directions were poorly written.
(B) It isn’t age-appropriate.
(C) It wasn’t as entertaining as advertised.
(D) Some pieces were absent from the box.

41
Questions 196-200 refer to the following memo, form, and e-mail.

42
196. What was the purpose of the memo?
(A) To explain an updated procedure
(B) To announce a rescheduled meeting
(C) To remind employees of a deadline
(D) To introduce a new supervisor
197. Who most likely is Ms. Hawker?
(A) A promotions intern
(B) The personnel director
(C) The marketing manager
(D) A design associate
198. What is true about James Dreher?
(A) He occasionally arrives late.
(B) He is a highly motivated intern.
(C) He works well independently.
(D) He is frequently absent from work.
Stop! This is the end of the test. If you finish before time is called, you may go
back to Parts 5, 6, and 7 and check your work.
199. What does Mr. Dreher ask Ms. Hawker to
do?
(A) Train him for interactions with customers
(B) Advise him on his time-management skills
(C) Provide him with his overall evaluation
(D) Suggest further ideas for upcoming projects
200. In the e-mail, the word “content” in
paragraph 1, line 2, is closest in meaning to
(A) material
(B) comforted
(C) substantial
(D) satisfied
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