ETS TOEIC Listening and Reading Test

2019 상반기 정기시험 기출문제 200문항수록

Vol.5

이 인쇄물에 수록된 문항에 대한 저작권은 ETS(Educational Testing Service)에 있습니다.

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ETS©, the ETS© logo. TOEIC© and 토익 are registered trademarks of Educational Testing Service,
Princeton, New Jerrsey U.S.A., used in the Republic of Korea under license.
LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts,
and directions are given for each part. You must mark your answers on the separate answer
sheet. Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture in
your test book. When you hear the statements, you must select the one statement that best
describes what you see in the picture. Then find the number of the question on your answer
sheet and mark your answer. The statements will not be printed in your test book and will be
spoken only one time.

Statement (C), “They’re sitting at a table,” is the best description of the picture, so you should
select answer (C) and mark it on your answer sheet.

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1.

2.

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3.

4.

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5.

6.

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 PART 2

Directions: You will hear a question or statement and three responses spoken in English. They
will not be printed in your test book and will be spoken only one time. Select the best response to
the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

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 PART 3
Directions: You will hear some conversations between two or more people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best
response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The
conversations will not be printed in your test book and will be spoken only one time.
32. Who is the man?
(A) A real estate agent
(B) A property owner
(C) A building inspector
(D) An interior decorator
33. What does the woman say
she likes about the apartment?
(A) It is located near a park.
(B) It has an open layout.
(C) It is reasonably priced.
(D) It has wooden floors.
34. Where will the speakers go next?
(A) To the roof garden
(B) To the laundry facility
(C) To the storage rooms
(D) To the parking area
35. Where most likely are the speakers?
(A) At a clothing store
(B) At a supermarket
(C) At a flower shop
(D) At a post office
36. What does the business require
customers to do?
(A) Bring their own bags
(B) Provide their e-mail address
(C) Show photo identification
(D) Pay with cash
37. What does the man recommend
that the woman do?
(A) Come back the following day
(B) Place an order in advance
(C) Park in a nearby garage
(D) Register for a membership card
38. What problem does the man mention?
(A) He needs to miss a few days of work.
(B) He has too much work.
(C) A certificate has expired.
(D) Some instructions are poorly written.
39. Where do the speakers most likely work?
(A) At a factory
(B) At a car dealership
(C) At a hardware store
(D) At a government office
40. What do the women agree to do?
(A) Post an advertisement
(B) Change a worker's schedule
(C) Hire another worker
(D) Offer an employee a salary increase
41. What does the man say he did last month?
(A) He moved to a new town.
(B) He started a new job.
(C) He took a science class.
(D) He visited a park.
42. What task does the woman
ask the man to help with?
(A) Leading hikes
(B) Counting birds
(C) Planting trees
(D) Cleaning parks
43. What is the man concerned about?
(A) His busy schedule
(B) His lack of experience
(C) The distance to a work site
(D) The cost to participate
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44. Why does the woman say,
"I have three payroll checks left to process"?
(A) To complain about some software
(B) To reject an invitation
(C) To ask for a volunteer
(D) To reassure a colleague
50. Where does the woman work?
(A) At an architecture firm
(B) At a flower shop
(C) At a landscaping business
(D) At an art museum

51. What will happen in March?

45. What will take place this afternoon? (A) A product will be discounted.
(A) A department meeting (B) A building will be closed for renovations.
(B) A safety drill (C) A marketing campaign will launch.
(C) A staff celebration (D) A training course for students will take place.
(D) A product demonstration

52. What does the woman encourage the man to do?

46. What does the man agree to do? (A) Visit a garden
(A) Call a manager (B) Read an article
(B) Confirm a reservation (C) Update a résumé
(C) Copy a document (D) Lead a tour
(D) Make a payment

53. Who most likely is the man?

(A) A marketing specialist
47. What product are the speakers discussing? (B) An interior decorator
(A) A photo printer (C) A photographer
(B) A set of headphones (D) A banker
(C) Some editing software
(D) Some ink cartridges
54. What type of event is the woman organizing?
(A) A retirement celebration
48. What does the man offer to do? (B) A corporate fund-raiser
(A) Process an exchange (C) A grand opening
(B) Recommend another store (D) A leadership workshop
(C) Check a supply room
(D) Call when a shipment arrives
55. What will the man send to the woman?
(A) Some work samples
49. What does Irina give the man? (B) Some references
(A) A business card (C) A seating chart
(B) A store coupon (D) A contract
(C) A shipping address
(D) Some payment information

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56. Where do the speakers most likely work?
(A) At a park
(B) At a farm
(C) At a garden supply store
(D) At a landscaping company

57. What is the man happy about?

(A) Hiring additional staff
(B) Extending hours of operation
(C) Offering a discount to customers
(D) Changing a brand of fertilizer

58. What will the man do next?

(A) Repair some equipment
(B) Register for a small business license
62. What does the man ask the woman about?
(C) Order some supplies
(A) Free parking
(D) Prepare for bad weather
(B) Seating options
(C) A student discount
(D) A payment method

59. Who most likely is the woman? 63. Why does the man decline an offer?
(A) A journalist (A) He rarely goes to the theater.
(B) An advertiser (B) He is meeting a friend.
(C) A publisher (C) He buys tickets online.
(D) An accountant (D) He just ate a meal.

64. Look at the graphic. Where will the man go

60. What does the woman mean when she says, next?
"I just have a few questions"? (A) To Theater 1
(A) She is uncertain about an assignment. (B) To Theater 2
(B) She does not need much time. (C) To Theater 3
(C) She cannot explain a delay. (D) To Theater 4
(D) She thinks some instructions are clear.

61. What does the man suggest the woman do?

(A) Attend a convention
(B) Sign a form
(C) Send another e-mail
(D) Call again later

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65. What type of business does 68. Look at the graphic. According to the woman,
Ms. Wu want to open? what information is incorrect?
(A) A toy store (A) The student ID
(B) An accounting firm (B) The course number
(C) A sandwich shop (C) The start date
(D) A law office (D) The e-mail address

66. Look at the graphic. 69. What does the man

Which property will be shown to Ms. Wu? ask for more information about?
(A) 44 South Street (A) Summer internships
(B) 20 Main Street (B) Student loans
(C) 11 Congress Avenue (C) Tutoring services
(D) 35 Center Street (D) Volunteer opportunities

67. What will the man most likely do next? 70. What will the woman do next?
(A) Measure a room (A) Find a brochure
(B) Contact a client (B) Print a bill
(C) Provide driving directions (C) E-mail an application
(D) Supply a cost estimate (D) Transfer a call

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 PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question
and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your
test book and will be spoken only one time.

71. Where does the speaker most likely work? 77. What kind of business does Felipe Rashad own?
(A) At a lawyer's office (A) A garden center
(B) At a hardware store (B) A bookstore
(C) At an electronics store (C) A toy store
(D) At a shipping company (D) A pizzeria

72. What does the speaker say about 78. What problem did Felipe Rashad have?
this weekend? (A) Limited parking
(A) A business will be closed. (B) Decreasing sales
(B) An appointment will be required. (C) Faulty machinery
(C) A sale will begin. (D) Government regulations
(D) An order will arrive.

73. According to the speaker, 79. What does the speaker say about
what is the business offering? Johnny's Antique Shop?
(A) A consultation by telephone (A) It will expand its location.
(B) A personalized gift (B) It has won an award.
(C) A discount coupon (C) It is hiring new employees.
(D) An extended warranty (D) It is having a special sale.

74. Where do the listeners most likely work? 80. Where does the speaker work?
(A) At a clothing store (A) At an accounting firm
(B) At an electronics store (B) At an Internet service provider
(C) At a shipping company (C) At a real estate agency
(D) At a manufacturing plant (D) At a medical center

75. What problem does the speaker mention?
(A) Some merchandise was damaged.
(B) An e-mail was deleted.
(C) Some photographs are not clear.
(D) A link is not working.
81. What does the speaker mean when she says,
"he recently moved to New York"?
(A) A hiring decision is surprising.
(B) A location is very popular.
(C) A delay could not be avoided.
(D) A request cannot be accommodated.

76. What does the speaker ask the listeners to do? 82. Why does the speaker recommend
(A) Give refunds to some customers visiting a Web site?
(B) Send some customers to a manager (A) To read some profiles
(C) Update some promotional signs (B) To download some forms
(D) Revise some catalog descriptions (C) To pay a bill
(D) To find an address

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83. Which department does
the speaker most likely work in?
(A) Finance
(B) Advertising
(C) Human Resources
(D) Technology Support
84. What does the speaker say will
happen at a meeting?
(A) A business merger will be approved.
(B) A presentation will be given.
(C) A new board member will be introduced.
(D) A salary raise will be discussed.
85. Why does the speaker say,
"the meeting in Room B has been canceled"?
(A) To indicate that she has free time
(B) To correct an error in a schedule
(C) To apologize for a delay
(D) To suggest a different location
86. Where does the speaker work?
(A) At a bookstore
(B) At a bank
(C) At a publishing company
(D) At a library
87. What future plans are being discussed?
(A) Celebrating an anniversary
(B) Renovating a building
(C) Expanding a collection
(D) Training new employees
88. What will the speaker do next?
(A) Pass out some documents
(B) Introduce a colleague
(C) Speak with some applicants
(D) Consult a manual
89. What is the speaker mainly discussing?
(A) A marketing technique
(B) An upcoming retail sale
(C) A career opportunity
(D) A new product line
90. What customer benefit does
the speaker mention?
(A) Improved technical support
(B) Reduced shipping time
(C) Flexible payment options
(D) Advance notice of special offers
91. What will the speaker do next?
(A) Complete a survey
(B) Give a demonstration
(C) Explain a policy change
(D) Distribute some brochures
92. Why is a change being made to
a production process?
(A) Because of government regulations
(B) Because of a problem with the supply chain
(C) Because of customer demands
(D) Because of technological innovations
93. What has Makoto done?
(A) He has written a user manual.
(B) He has completed a training course.
(C) He has secured a supply of materials.
(D) He has met the requirements for a promotion.
94. What does the speaker imply when she says,
"I think the decision will be a simple one"?
(A) She is disappointed with the outcome of a project.
(B) The cheapest option will be chosen.
(C) A product has not been not selling well.
(D) The company makes the same decision every year.
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95. What will be delivered? 98. What is the company trying to do?
(A) Some construction plans (A) Encourage recycling
(B) Some personnel files (B) Decrease expenses
(C) A computer (C) Improve workplace safety
(D) A lamp (D) Promote employee health

96. What does the speaker remind 99. Look at the graphic.
the listener to do? Where will a new dispenser be
(A) Get a signature located?
(B) Enter a building pass code (A) At location A
(C) Confirm an address (B) At location B
(D) Call the main office (C) At location C
(D) At location D

97. Look at the graphic.

Who is the package addressed to? 100. What are the listeners asked to
(A) Robert Jenkins do?
(B) Satoshi Ito (A) Save receipts
(C) Wei Li (B) Indicate a preference
(D) Hans Mayer (C) Read an instruction manual
(D) Report problems immediately

This is the end of the Listening test. Turn to Part 5 in your test book.

GO ON TO THE NEXT PAGE

Unauthorized copying or reuse of this page is illegal. 13

 READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts,
and directions are given for each part. You are encouraged to answer as many questions as
possible within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your
test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

101. The lightbulbs on the Werriver 105. We offer a wide ------- of rugs for use in your
Building's second ------- are scheduled to be home or office.
replaced this week. (A) selection
(A) floor (B) group
(B) floors (C) type
(C) floored (D) program
(D) flooring

102. There will be a ------- fifteen-minute 106. Food and beverage kiosks are located -------
intermission between the two performances. the convention center.
(A) narrow (A) among
(B) deep (B) besides
(C) brief (C) between
(D) sharp (D) throughout

103. Mr. Chu ------- in Tokyo late tomorrow 107. Support personnel should register ------- for training
evening. on the new data entry platform.
(A) arriving (A) quietly
(B) to arrive (B) patiently
(C) will arrive (C) promptly
(D) has arrived (D) unexpectedly

104. When Mr. Gwok left the office, 108. ------- from the International Society of Engineers
------- took my briefcase by accident. met last week to plan next year's conference.
(A) himself (A) Representatives
(B) his (B) Representing
(C) him (C) Represented
(D) he (D) Represents

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109. After Mr. Li ------- some adjustments, 115. The ------- board members at Ampifay,
the engine worked more smoothly than Inc., started their term just two months ago.
it had before. (A) ready
(A) to make (B) possible
(B) made (C) current
(C) is making (D) entire
(D) having made
110. The Tenoria Stadium is the city's third largest 116. Sports fans around the world ------ await
venue, situated less than ten miles the results of theannual tennis championship.
------- downtown. (A) perfectly
(A) from (B) evenly
(B) since (C) rapidly
(C) under (D) eagerly
(D) here

111. Property owners should ------- educate 117. ------- will have to be assigned Ms. Blair's
themselves on the value of waterproofing responsibilities while she is away.
their buildings. (A) Something
(A) fill (B) Whoever
(B) fuller (C) Each other
(C) fully (D) Someone
(D) filled

112. Governor Jayson won the election because 118. Ms. Rafferty's references noted her
she ------- to reduce taxes and allocate more strong work ethic, but directors feel she -------
funding to schools. the skills for the position.
(A) followed (A) lacks
(B) predicted (B) pretends
(C) invented (C) removes
(D) promised (D) vacates

113. Ms. Seo has ------- experience in community 119. Tickets for the football game may be purchased
planning and development. online ------- in person at the box office.
(A) extent (A) but
(B) extensive (B) or
(C) extensively (C) so
(D) extensiveness (D) thus

114. To be more environmentally responsible, 120. The accounting department has ------- a new
IKM, Inc., has ------- a paperless expense policy in order to decrease paper usage.
reimbursement system. (A) preoccupied
(A) confided (B) represented
(B) resolved (C) characterized
(C) surrounded (D) implemented
(D) initiated

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121. Rutland Theater used a ------- donation to 126. ------- the regional manager visits a local
purchase seats for their renovation project. branch, she brings treats for the office staff.
(A) generousness (A) Whenever
(B) generosity (B) During
(C) generously (C) Around
(D) generous (D) How

122. Author Taylor Moran's books always become 127. Buyers must pay inspection fees -------
best sellers ------- the subject matter. other expenses related to completing a
(A) regardless of property transaction.
(B) consequently (A) although
(C) in addition to (B) as well as
(D) likewise (C) according to
(D) that is

123. At the annual meeting, management will 128. All dancers should have at least two
------- employees who have done outstanding work. years of prior experience -------
(A) recognize be considered for the City Ballet.
(B) recognizing (A) likewise
(C) recognition (B) in order to
(D) to recognize (C) currently
(D) only if

124. Despite being nervous, Ms. Kang ------- presented 129. Hiring a logistics consultant has resulted in
her report to the Board of Directors. faster ------- of goods to our stores.
(A) confide (A) founding
(B) confidence (B) distribution
(C) confident (C) treatment
(D) confidently (D) revision

125. Last night Channel Five News aired an exclusive 130. ------- Mr. Ahn's blog about workplace
interview with the ------- actor Sandy Sawyer. satisfaction is so popular, Norglyn Press
(A) accomplish has offered him a book deal.
(B) accomplishment (A) In case
(C) accomplished (B) Because
(D) accomplishing (C) Whenever
(D) Even if

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 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete
the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

From: Australia West Airlines

To: Margaret Burnham
Date: 5 June
Subject: Your flight reservation

Dear Ms. Burnham,

Thank you for choosing Australia West Airlines for your next flight and for using our
online reservations and check-in system. ---131---. To speed the process of checking
baggage and clearing the security checkpoints, we suggest that passengers print their
boarding passes at home. Doing so will ensure your ---132--- arrival at the departure
gate.

While at the airport, ---133--- advantage of the secure wireless network available at our
Westward Lounge for a small fee of just $10 AUD. You can arrange this ---134--- through
our reservations system before your departure date.

Sincerely,

The team at Australia West Airlines

131. (A) Please log on to begin the process. 133. (A) taking
(B) We fly to six continents. (B) taken
(C) There is Internet access on the flight. (C) take
(D) Your flight is confirmed. (D) took

132. (A) timely 134. (A) repair

(B) quiet (B) inspection
(C) near (C) journey
(D) together (D) service

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Questions 135-138 refer to the following e-mail.

From: Retina, Sonia

Sent: Monday, June 18, 9:28 AM
To: Company Staff
Subject: Reimbursement requests and credit card receipts

Good morning, everyone.

Please remember that when you submit a request for travel reimbursement, it must
include detailed receipts of your purchases.
This policy ---135 --- to expenses for meals, hotel, flights, ground transportation, and
others. Credit card receipts alone do not provide ---136--- of the actual goods or
services you purchased.

We have received several reimbursement requests recently from ---137--- who used
their personal credit cards while traveling. ---138---. We cannot issue reimbursement
checks unless we have itemized receipts for these purchases. Please keep this in
mind.

Sonia Retina, Director of Accounting

135. (A) applies 137. (A) visitors

(B) apply (B) suppliers
(C) is applying (C) customers
(D) had applied (D) employees

136. (A) document 138. (A) However, the company does not reimburse entertainment expenses.
(B) documented
(B) Unfortunately, they have only submitted credit card receipts.
(C) documenting
(C) Most of the expenses pertained to office supplies.
(D) documentation
(D) Employees commonly use personal credit cards while traveling.

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Questions 139-142 refer to the following e-mail.

To: Melissa Hart (melissahart@hmail.com)

From: Myles Winters (mwinters@fivestarsrestaurantonline.com)
Re: Assistant Chef position
Date: November 2

Dear Ms. Hart,

Thank you for applying to and interviewing for the position of Assistant Chef at the Five Stars
Restaurant. We unexpectedly received a large number of applications. ---139---, we decided
to interview a total of seven potential job candidates. In the end, we hired an exceptionally
experienced chef ---140--- a number of prestigious culinary awards.

---141---. We would like to speak with you again regarding a different position in our kitchen.
If you are ---142---, please call me at 518-555-2213, or you can just reply to this e-mail.

Thank you.

Myles Winters

139. (A) Instead 141. (A) However, we were also very impressed with your credentials
(B) As a result (B) Our kitchen staff was looking forward to meeting you.
(C) On the contrary (C) In addition, we are planning renovations to our dining area.
(D) In the meantime (D) We will soon be expanding our menu options.

140. (A) that is receiving 142. (A) worried

(B) the reception of (B) occupied
(C) who has received (C) interested
(D) whose reception is (D) determined

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Questions 143-146 refer to the following e-mail.

To: All Staff (staff@bensonwellslegal.com)

From: Abdullah Alharbi (a.alharbi@bensonwellslegal.com)
Date: September 10
Subject: Mandatory training

To All Staff:

Regular advances in technology ---143--- constant challenges in managing our

company's information. At Benson Wells Legal Solutions, we always work to
keep ---144--- our company's data and our clients' data safe.

This is why we have partnered with Consider the Click, one of the leading data
safety firms in North America. It will be providing this ---145--- training, and all
employees have already been enrolled. The more we know, the safer and,
ultimately, more successful we will be. Please reserve at least 45 minutes for the
training, which is to be completed by December 1.---146---.

Sincerely,

Abdullah Alharbi
Director of Information Technology

143. (A) present 145. (A) financial

(B) to present (B) fitness
(C) are presented (C) security
(D) presenting (D) electrical

144. (A) either 146. (A) This program is completely optional for each
(B) both employee.
(C) not only (B) With your help, our Web site can present a more
(D) as though welcoming image.
(C) You will receive an e-mail shortly, containing a link to
start the training.
(D) We can prosper only by making full use of the
information we collect.

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 PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following instructions.

147. For whom were the instructions written? 148. What is NOT a requirement for receiving the offer?
(A) Towler staff (A) A receipt for the purchase must be included.
(B) Bank personnel (B) Photocopies of all records must be maintained.
(C) Towler customers (C) Documents must be submitted before March 31.
(D) Post-office workers (D) Items must have been purchased in February.

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Questions 149-150 refer to the following letter.

1 March
Ms. Juliet Skeffery
129 Acres Road
Linstead, St. Catherine

Dear Ms. Skeffery,

You are cordially invited to the 33rd annual shareholders meeting of

Montego Bay Investment Ltd. (MBI) on Wednesday, 20 March, at 6:00 P.M.
Please see the enclosed agenda and the annual report. Because of
ongoing construction at our corporate headquarters, this year's gathering
will not be held there as is customary but at the Wind Chime Inn, 135
Taino Drive.

Given the success of our most recent fiscal year, the board of directors will
be proposing a dividend payment of $1.00 per share. Moreover, as board
members are confident about the current fiscal year, the creation of a
low-cost investment fund, called Xchange 21, is being proposed. It will
provide an investment option for young people just entering the labor
force. Both of these matters will be put to a vote at the meeting.
Should you decide to attend, please reserve your seat at www.mbi.com .jm/asm/rsvp.

Sincerely,

Emerson Mottley
Emerson Mottley
Chair, Board of Directors

Enclosure

149. What is NOT indicated about the meeting?
(A) It generally takes place at MBI's main office.
(B) It has been held annually for over 30 years.
(C) It requires advance registration.
(D) It typically is well attended.
150. According to the letter,
what will happen on March 20?
(A) Construction of a new headquarters
will be approved.
(B) Certain proposals will be considered.
(C) Changes within the labor force
will be reviewed.
(D) A new board of directors will be elected.

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 Questions 151-152 refer to the following letter.

151. What will happen on May 13?
(A) New furniture will be displayed in a store.
(B) Free gifts will be distributed to shoppers.
(C) A store will hold its final sale.
(D) A rewards program will be introduced.
152. What does code KV128 allow people to do?
(A) Enjoy free delivery on any items ordered in May
(B) Schedule a consultation with an interior designer
(C) Register on a Web site for a store membership
(D) Preview products before they become more widely
available

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23
 Questions 153-154 refer to the following text-message chain.

153. What is suggested about Mr. Surban?
(A) He is unable to attend a meeting today.
(B) He does not like the new design plans.
(C) He is waiting to receive the designs.
(D) He has an appointment at 11:30 A.M.
154. At 8:14 A.M., what does Ms. Houser mean
when she writes "Sounds good"?
(A) She is ready to send the design for
public comment.
(B) She will contact Mr. Surban about the plans.
(C) She will look at the designs in Ms. Reddy's office.
(D) She is planning to meet at the Swanson Bridge.

24
Questions 155-157 refer to the following job advertisement.

155. What is suggested about the Wesson Hotel?
(A) It is hosting a job fair
(B) It has several locations.
(C) It will be renovated soon.
(D) It has only one position available.
157. What is indicated about the position?
(A) It has a fixed salary.
(B) It requires previous work experience.
(C) It includes work on holidays.
(D) It must be applied for in-person.

156. What is NOT listed as a job responsibility?

(A) Accessing safety deposit boxes
(B) Informing guests about tourist sites
(C) Lifting heavy objects
(D) Organizing transportation

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25
 Questions 158-160 refer to the following e-mail.

E-Mail message

To: mklee@mnet.com
From: customerservice@fivarmobile.com
Date: 17 October
Subject: Mobile service
▲
Dear Ms. Lee,

Thank you for being a longtime user of our messaging app. Fivar is pleased to
announce that we will now be offering mobile phone service.

While mobile phone service in your area is generally excellent, many mobile
phone plans are rather costly for the average consumer. — [1] —. That is why
Fivar is pleased to announce the debut of a low-cost alternative to the larger
mobile service providers, providing quality mobile communications at rock bottom
prices.

Fivar Mobile operates using the same cellular transmission towers as the big
carriers. — [2] —. Therefore, the quality we provide will be just as good as what
they can offer.

Fivar Mobile service is among the best values you will find anywhere. — [3] —.
Unlimited voice calls and text messaging are included in the monthly
subscription fee. If you use additional data beyond your plan's allotment for
games and video calls, you will find our overage rates to be very reasonable.
— [4] —. Our service generally costs about one third less than what people
typically pay to use the major mobile carriers.

We hope that you, as a user of our app, will be excited to sign up with us for this
new service. Visit www.fivarmobile.com to join or get more information.

Sincerely,

Fivar Customer Communications

▼

158. What is indicated about Ms. Lee? 160. In which of the positions marked [1], [2], [3],
(A) She currently uses Fivar's messaging app. and [4] does the following sentence best
(B) She is not happy with her cellular service. belong?
(C) She recently made Fivar her mobile carrier.
(D) She is employed by Fivar. "Because we use their networks,
we have access to the latest communications
technology."
159. What is included in the monthly fee?
(A) Device rental (A) [1]
(B) Social media (B) [2]
(C) Text messages (C) [3]
(D) Internet services (D) [4]

26
Questions 161-163 refer to the following article.

TURNER BAY (July 11) — The Riverrun

Complex has received this year's Ribbon of
Excellence. The Ribbon is awarded each year
by Evertrail, a Web site that showcases local
firms. — [1] —. To qualify for the award, an
enterprise must receive an average of 3.5 stars
on a 4-star rating scale. — [2] —. Past and
present winners include hotels, attractions,
and restaurants throughout the Turner Bay
area. This marks the third consecutive year
that Riverrun has won the award. — [3] — NE
"We at Riverrun are thrilled by this honor,"
said spokesperson Lucia Berrios. "Since we
opened six years ago, we have worked hard to
provide families with exciting rides, the Water
Adventure Center, and healthy foods. We are
especially proud of our Pavilion of the
Sciences, which provides games and
interactive experiences that educate and
delight patrons of all ages." — [4] —.

161. According to the article, 163. In which of the positions marked

what does the Evertrail Web site do?
(A) It offers discounts on hotel reservations.
(B) It describes scenic train rides.
(C) It sells products made in Turner Bay.
(D) It evaluates local companies.
[1], [2], [3], and [4] does the following sentence best
belong?
"The ratings indicate a business's degree of
dedication to quality and customer service."

(A) [1]
162. What is the Riverrun Complex? (B) [2]
(A) A shopping mall (C) [3]
(B) An environmental center (D) [4]
(C) An amusement park
(D) A sports stadium

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27
Questions 164-167 refer to the following notice.

Road Closure on Friday

Because of the upcoming Water Festival starting on Friday, large crowds

are expected to move from the city center to River Park throughout the
day. The city plans to close Central Boulevard between our building and
River Park in order to facilitate pedestrian traffic. Read carefully to plan
your Friday commute.

• Cars. The company's garage will not be accessible because of the

closing of Central Boulevard between 8:00 A.M. and 8:00 P.M. If you
choose to drive and arrive before 8:00 A.M., you will be unable to leave
until after 8:00 P.M. Increased traffic in the area is expected to cause
delays, which will affect those planning to park elsewhere.

• Bicycles. The bicycle parking station across the street from our building
will be closed. Bicycle travel is expected to be challenging throughout the day.

• Walking. Walkers will have full building access but may want to plan to
use Hudson Road to avoid large crowds. The back entrance to the building
will remain open through 8:00 P.M. for those choosing to use our Hudson
Road entrance.

• Buses. Central Boulevard buses will most likely be crowded and will stop
several blocks from our building, but they should otherwise operate on
schedule.

Ontas employees are encouraged to work remotely if possible but should

notify their supervisors in advance of their plan.

28
164. What is suggested about the Water Festival? 166. What method of travel to the Ontas building
(A) It is an annual event. is least likely to experience disruption?
(B) It is seeking volunteers. (A) Car
(C) It is hosted by Ontas. (B) Bicycle
(D) It will take place at River Park. (C) Walking
(D) Bus

165. What is indicated about Hudson Road? 167. What are employees encouraged to do?
(A) It will be reserved for shuttle buses. (A) Claim discount tickets to the festival
(B) It will be used for free parking next Saturday. (B) Notify their supervisor if working off-site
(C) It will be a useful detour for employees. (C) Arrive to work an hour early
(D) It needs to be repaved. (D) Schedule vacation time in advance

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29
Questions 168-171 refer to the following article.
Boulland to Penalize Wholesalers
(Oct. 5) — Laboratory equipment retailer
Boulland reported today that, as part of a
push for greater inventory control, it will
begin charging its wholesale suppliers
penalties if they do not meet agreed-upon
delivery windows at least 90 percent of the time.
"There is a significant financial cost
when we do not maintain an optimal
amount of stock on our shelves," says Joca
Galvan, Boulland's chief receiving officer.
"So it is critical that our suppliers deliver
their goods as soon as our stores need
them. We have had them sign updated
service agreements with these new terms
clearly stated."
While suppliers understand Boulland's
goal of timely delivery, some say imposing
charges will not solve the problem unless
challenges faced by suppliers are also
taken into account.
"There are situations when on-time
delivery is out of our control," says Enrique
Zapata, a shipping supervisor at one of
Boulland's suppliers. "My company often
struggles to fulfill orders on time when
retailers fail to notify us before their
inventories fall to critically low levels.
Last-minute adjustments to orders are a
significant cause of delayed delivery."
Mr. Zapata insists that if Boulland were
to adopt better communication strategies,
the issue could be readily resolved.
Boulland, however, intends to move
forward with its plan and reassess it next year
30
168. According to the article,
what action by a supplier could result
in a penalty?
(A) Missing delivery deadlines
(B) Packaging items improperly
(C) Mislabeling product shipments
(D) Failing to report inventory updates
169. The word "terms" in paragraph 2,
line 8, is closest in meaning to
(A) conditions
(B) periods
(C) reports
(D) figures
170. What is suggested about Boulland's plan?
(A) The company's leadership must approve the
details.
(B) The publicity will be good for business.
(C) Suppliers are eager to put it into action.
(D) Further actions may be necessary.
171. Why does Mr. Zapata mention communication
strategies?
(A) To question a marketing decision
(B) To propose a new marketing idea
(C) To offer advice about improving job satisfaction
(D) To suggest a solution to supply problems
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31
Questions 172-175 refer to the following online discussion chain.

32
172. Where do the writers most likely work?
(A) At a shipping agency
(B) At a staffing agency
(C) At a marketing firm
(D) At a financial firm
173. At 1:04 P.M., what does Mr. Sagese
most likely mean when he writes,
"What else?"
(A) He wants to know
whether others were caught in the rain.
(B) He wants new copies of documents
that were damaged.
(C) He wants to learn which other jobs
they will advertise.
(D) He wants the others to remind him
of more job requirements.
174. What is NOT a requirement for the position being
discussed?
(A) Starting the job within three weeks
(B) Working effectively with colleagues
(C) Experience as a manager
(D) Expertise in specific computer programs
175. What is suggested about Laura?
(A) She will interview people applying for the job.
(B) She currently manages the accounting department.
(C) She works for an outside consulting firm.
(D) She drafted the original job advertisement.
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33
Questions 176-180 refer to the following e-mails.

E-Mail message
To: nancysoams@rgca.com
From: dwerfel@mansellpolicycenter.org
Date: November 5
Subject: Family vacation focus group
▲
Dear Ms. Soams,
My name is Doris Werfel, and I am conducting a research project for the Mansell
Policy Center (MPC). Specifically, I am organizing a focus group to research the
ways in which families plan vacations around busy schedules. The group will
include adults from families who meet the following conditions: at least two
school-age children who attend local schools: two adults, both of whom work
full-time; and at least two family members who participate in recreational
activities. As the head of research, I will be conducting the group meetings, but
our data analyst, Mr. Tony Wang, will also sit in, as will Ms. Vera Alvarez, our
technology specialist, and two interns.
Would you be able to put me in touch with families at your condominium
complex? I have prepared a flyer for you to give to potential participants. It
includes my e-mail address so interested persons can contact me directly.
Thank you for your help. I look forward to hearing from you.
Best regards,
Doris Werfel ▼

E-Mail message

To: dwerfel@mansellpolicycenter.org
From: lburton@swiftmail.com
Date: November 10
Subject: Family vacation focus group
▲
Dear Ms. Werfel,
My name is Lindsay Burton and I was given your flyer by the chairperson of
Riverside Greens Condominium Association (RGCA). When I saw that you are
associated with MPC, I got excited. I just recently learned about MPC in the
Waterford Times. The article mentioned a focus group that resulted in the new
playground and public swimming pool at Northside Park. I would love to be
involved in a similar project.
If I have correctly understood the information in the flyer, I should qualify for
your group. My husband and I have three young children, we both work full-time,
and we also participate in a weekend tennis league.
Let me know if you need any other information from me. I look forward to meeting you!
Sincerely,
Lindsay Burton ▼

34
176. Who most likely is Ms. Werfel?
(A) An intern
(B) A researcher
(C) A condominium owner
(D) A technology specialist
177. How can interested persons sign
up for the focus group?
(A) By sending an e-mail
(B) By making a phone call
(C) By registering on a Web site
(D) By visiting an office in person
178. Where did Ms. Burton first learn
about the Mansell Policy Center?
(A) From a notice she saw in a park
(B) From a flyer that was given to her
(C) From a focus group she was part of
(D) From a newspaper article she read
179. Who is the chairperson of RGCA?
(A) Mr. Wang
(B) Ms. Burton
(C) Ms. Soams
(D) Ms. Alvarez
180. What is NOT a requirement for
participating in the focus group?
(A) Being employed full time
(B) Having children in school
(C) Knowledge of MPC research
(D) Participation in recreational activities
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35
Questions 181-185 refer to the following Web page and e-mail.

E-Mail message

To: customerservice@lowrytravel.com
From: kay.chung@cmail.com
Date: July 5
Subject: Trip cancellation
▲

Dear Customer Service Representative:

My husband and I are currently booked on the Highlights of Europe tour that
begins on July 9. However, my employer just suffered a data breach, and all
employees are required to report to work next week to attend to the matter.
Therefore, with regret, we must cancel. My Trip Protection Plan policy number is
HE4587.

Do you have space on the same tour that leaves on August 25? Alternatively, we
would also be interested in going on the Italian Cities and Countryside tour that
leaves on September 7. Please let me know about the availability as soon as
possible so that I can rebook my flights.

Sincerely,

Kay Chung
▼

36
181. For whom is the Web page likely intended?
(A) Tour guides
(B) Insurance agents
(C) Clients of Lowry Travel
(D) Employees of Lowry Travel
182. What information about the
Trip Protection Plan is NOT mentioned?
(A) The cost of the plan
(B) The deadline for canceling
(C) The terms for receiving credit
(D) The details of the plan's coverage
183. What is Ms. Chung entitled to receive?
(A) A full refund
(B) Free lodging
(C) Discounted airfare
(D) Credit toward a future trip
184. What does Ms. Chung suggest in the e-mail?
(A) She works for an airline.
(B) She just started a new job.
(C) She is willing to book a different tour.
(D) She is visiting Europe for the first time.
185. What does Ms. Chung ask Lowry Travel to do?
(A) Rebook her flights
(B) Send her a detailed itinerary
(C) Cancel her Trip Protection Plan
(D) Inform her about space availability
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37
Questions 186-190 refer to the following instructions and e-mails.

*E-Mail*
To: Help (help@thassonac.com)
From: Cheng-Yu Lin (lincy@xmail.com)
Date: June 26
Subject: Installation Help
▲

Hello,

I need some help getting my new air-conditioning unit to work. This is my first
time attempting a project like this one. I completed the step where you plug it in,
but I was unable to complete the remaining steps.

The unit is just not working. Could it be a problem with my outlet? I called a
friend of mine and he said it might be an electrical issue, but I looked at the
fuse box in the basement and everything seemed to be in order.

I would really appreciate your help in solving this problem.

Cheng-Yu Lin

38
 *E-Mail*
To: Cheng-Yu Lin (lincy@xmail.com>
From: Fatima Aamadan (help@thassonac.com)
Date: June 27
Re: Installation help
▲

Dear Mr. Lin,

I am sorry to hear that you are having problems with your new unit. Since you
followed the steps in the guide and the unit is still not functioning, I believe that
your friend is in fact correct. Fortunately there is a simple solution.

On the plug adapter, you will see two buttons labeled Test and Reset. All you
need to do is press the Reset button, and your air conditioner should begin
functioning correctly.

Please let me know if you require any more assistance.

Sincerely,

Fatima Aamadan, Help Desk Associate

▼

186. Where would these instructions most
likely be found?
(A) In front of a store
(B) On a Web site's "About Us" page
(C) In a box with an appliance
(D) In an envelope with a payment
189. According to Ms. Aamadan,
what is the source of the problem?
(A) The window placement
(B) A manufacturing defect
(C) An electrical issue
(D) A loose knob

187. During what step did Mr. Lin first 190. What does Ms. Aamadan ask Mr. Lin to do?
notice a problem? (A) Use a different window
(A) Step 3 (B) Push a button
(B) Step 4 (C) Plug in the unit
(C) Step 5 (D) Order a different unit
(D) Step 6

188. What does the first e-mail indicate

about Mr. Lin?
(A) He has ordered other items
from Thasson before.
(B) He is missing a part of
the air-conditioning unit.
(C) He has never installed
an air-conditioning unit before.
(D) He will need to hire an electrician.

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39
Questions 191-195 refer to the following e-mail, meeting notes, and property list.

*E-Mail*
To: maurice.corley@tipmail.net
From: pamela.willits@tanaheerealestate.com
Date: Thursday, April 19
Subject: Your inquiry
▲
Dear Mr. Corley,

Thank you for inquiring about our services here at Tanahee Real Estate. I would
be happy to assist you in finding the home that is just right for you. It sounds
like you already have some specific criteria in mind and would like to start this
process as soon as possible. There is not a lot on the market right now in
Hayward, but I expect more homes to become available to buy in June.

Please let me know when you would like to meet. I am free this afternoon, in the
morning hours tomorrow, and all next week. We could meet here in my office in
downtown Hayward or at a location of your choosing.

I am looking forward to talking with you.

Sincerely.

Pamela Willits
Tanahee Real Estate ▼

40
191. In the e-mail, what does Ms. 194. According to the property list, what does 22
Willits ask Mr. Corley to do? Ranch Road offer?
(A) Create a list of criteria (A) A large office space
(B) Schedule an appointment (B) Nearby public transportation
(C) Rent an office space (C) Multiple bathrooms
(D) Contact a colleague (D) Space for outdoor parties

192. What does the e-mail indicate about 195. What property will most likely be
Tanahee Real Estate? of interest to Mr. Corley?
(A) It has an office in downtown Hayward. (A) 921 Marietta Road
(B) It serves only commercial clients. (B) 1602 Abamillo Street
(C) It is purchasing a new office in June. (C) 400 Delmar Circle
(D) It is busiest during morning hours. (D) 58 Navio Road

193. What is suggested about Mr. Corley?

(A) He has friends in Hayward.
(B) He responded to Ms. Willits' e-mail on the same day.
(C) He walks to his job.
(D) He met with Ms. Willits before April 19.

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41
Questions 196-200 refer to the following e-mails and agenda.

From: Airi Takata (atakata@singerstown.gov)

To: Public Utilities Department (pubutil@singerstown.gov)
Date: Friday, March 17 9:02 A.M.
Subject: March 21 meeting agenda
Attachment: Revised agenda

I have attached a revised agenda for next Tuesday's meeting: please

disregard the agenda that was sent on March 13. As you can see, we will
spend most of our time discussing new hires for the water infrastructure
project, including a budget for recruitment. I do not want the recent
retirements of Mr. Chavez and Ms. Pietros to put the project behind
schedule, so it is important that we move quickly. Please bring your ideas
about recruiting strategies and be ready to discuss them.

Also, after we approve the notes from the last meeting, Mr. Everton will
give a short report on the paperless billing initiative. He was originatty
scheduled to do this at the last meeting, but we started late and ran out of
time. So I would appreciate it if we could start promptly at 9:00 on March
21.

Airi Takata, Director

Division of Public Utilities, Singerstown City Government

Division of Public Utilities

Monthly Meeting
March 21
9:00-10:00 A.M.

9:00-9:05 Review of agenda

9:05-9:10 Approval of February 24 meeting notes
9:10-9:15 Report on paperless billing initiative (Mr. Everton)
9:15-9:45 Hiring needs and recruitment (Ms. Takata, discussion leader)
9:45-9:55 Update on water treatment vendor search (Mr. Maro)
9:55-10:00 Selection of next meeting date
10:00 Adjourn

42
 From: Nicholas M. Sanchez (nsanchez@singerstown.gov)
To: Airi Takata (atakata@singerstown.gov)
Date: Friday, March 17, 9:45 A.M.
RE: March 21 meeting agenda

Dear Ms. Takata:

Thank you for the notice about next week's meeting. Would it be
possible for me to add a few words after Mr. Everton s report on paperless
billing? This afternoon I am attending a seminar on the benefits of paperless
billing, so I will likely have some useful information regarding this initiative.
I promise I won't take more than a minute or two, so we would still be able to
adjourn at 10:00 A.M.

Nicholas M Sanchez
Division of Public Utilities

196. What is the purpose of the first e-mail?
(A) To reschedule a meeting
(B) To announce the retirement of
two staff members
(C) To ask for volunteers to recruit new hires
(D) To help employees prepare for
an upcoming meeting
199. According to the second e-mail, why does
Mr. Sanchez want to speak during the meeting?
(A) To introduce a new water treatment vendor
(B) To encourage the staff to attend a seminar
(C) To provide support for a departmental project
(D) To apologize for missing the previous meeting

197. Why is Ms. Takata concerned about 200. At approximately what time does
the water infrastructure project? Mr. Sanchez propose to speak at the meeting?
(A) It is currently understaffed. (A) 9:00 A.M.
(B) It is running behind schedule. (B) 9:15 A.M.
(C) It is going over budget. (C) 9:45 A.M.
(D) It is unpopular with local residents. (D) 10:00 A.M.

198. When was Mr. Everton originally

scheduled to give a report?
(A) On February 21
(B) On February 24
(C) On March 17
(D) On March 21

Stop! This is the end of the test. If you finish before time is called, you may go
back to Parts 5, 6, and 7 and check your work.
43