VERBAL & NON-VERBAL COMMUNICATION

CENTRE OF LINGUISTICS & LANGUAGE LAB

Prepared by: SUSHANTA KAYAL & Team
(Assistant Professor and coordinator)

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Verbal Communication

In communication, when we use words or language it is called verbal

communication.

Verbal Communication

Oral Written

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Advantages of Oral Communication

 Speed: Spoken words take less time than writing.

 Able to get personal attention: From both the speaker and the
listener.
 Saves time and money: Cheapest and speedy communication than
the written communication.
 Instant feedback: Feedback can be taken in a very short time.
 Supplemented by non-verbal clues: It can take help of gestures,
postures and other non-verbal clues to communicate better.

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Limitations of Oral Communication

 No evidence: As it is spoken words, there is no evidence created.

 Problematic if the communicator and the receiver are far away: Both
parties should have a considerable closeness in terms of space.
 More like informal: As it is not recorded it may be considered as an
informal communication to some extent.
 Prone to physical noise: Noise or disturbances can hamper the
smooth and proper transmission of message.
 Not legally accepted: As it does not create any document, it is not
legally accepted.

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Written Communication

Written communication is the communication where the message or

information is exchanged by written words.

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Advantages of Written Communication

 Legally accepted: As there is evidence/ written documents, it is

accepted legally.
 More formal: When the message is written, it is more formal in nature.
 Less interruption: As the message is being transmitted from sender to
receiver directly, there is less chance of disturbances or interruptions.
 Future reference: As it is documented, it can be used/ preserved for
future reference.
 Authentic feedback: As we can take time to give feedback, it is
more authentic and valuable in nature.

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Limitations of Written Communication

 Time consuming: As it is in written mode, the drafting takes more

time.
 Lack of flexibility: In terms of ammendment, information or other
things, it can not be altered easily.
 Delayed feedback: It takes more time to receive/ get written
feedback.
 Expensive: It is expensive in terms of money, time & efforts.
 Requires more skill: if someone doesn’t have a decent skill of writing,
then the communication can be disrupted.

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Non-Verbal Communication
In communication, when we use signs, symbols,
expressions etc. it is called non-verbal communication.

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Non-verbal communication is usually understood as the process of
communication through sending and receiving wordless messages.

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