Professional Documents
Culture Documents
Safe Deposit Box Procedures in Hotels
Safe Deposit Box Procedures in Hotels
Hotels
The following procedures will ensure that all properties are in compliance
with the use of safe deposit boxes by registered guests (boxes are not to be
issued to non-registered individuals).
1.
1) In writing on the Safe Deposit Box Agreement card (along with state
statute reference number),
3) Placed on the inside lid of the safe deposit box tray. The dollar amount
stated must be the same as the state statute.
Safe Deposit Box Keys: Guest keys for boxes are to be kept in a locked key
cabinet until issued. The key to this cabinet is to be on the MOD/designate
key ring at all times. The property's control key is not to be kept
1) in a drawer.
The guest wishes to access his/her key and requests access. The front
desk agent asks for the guest's name. The agent does not take the
guest's key at this time.
The agent pulls the Agreement card and verifies the information to
confirm the guest's identify. This includes room number, home
address, and other information given on the card.
Upon confirmation of the guest's ID, the agent has the guest sign a
Safe Deposit Box Access slip. The signature is checked against the
original on the Agreement card.
If the signature is the same, the agent signs and dates the Access slip
and staples it to the Agreement card. All subsequent Access slips are
stapled to the card.
The process continues from ''Sign Up and Initial Use'' procedures, Step
4.
Follow the same procedures for box access up to and including the
handling of the tray and guest key to the guest, Step 6.
After the guest empties the tray and returns it to the agent, the agent
asks if the tray is empty. If the guest says ''Yes,'' the agent visually
checks the tray.
The agent places the tray back into the box, inserts both keys, locks it,
and removes the control key.
The guest signs and dates the line on the back of the Agreement card
for surrendering the box. The agent confirms this and signs and dates
the card. The card is filed with the hotel registration card.
2. The MOD and one front desk agent must be present when the box is
opened
3. The guest's letter is signed and dated by the MOD and agent, indicating
that the written instructions were followed.