Effective Communication

Purpose
The purpose of this procedure is to emphasize & elaborate the importance
of effective two way communication in prevention of occupational
accidents/illnesses and achieving safety goals and objectives.

Methods of Communication How can I Improve in Communicating Safety

Oral/Verbal – (Two way or face to face Goals:
communication.) The most significant safety communications are
Written communication – (Notice Boards, one-on-one communications from the supervisor to
Documents in office etc.) those people working for him.
Non verbal communication – (Gestures, Body You can reinforce safety message by linking it with
Language etc.) any of the below mentioned:
Effective Listening 1. The safety policy statement.
•Sensing 2. Orientation.
•Interpreting 3. Training.
•Evaluating 4. Rules and procedures.
•Responding 5. Safety goals and objectives.
6. Personal one-on-one messages.
7. Job safety analysis.
8. D level meetings.
9. Work group safety meetings.
10. Safety slogans & posters.

Communication Filters

1. Communication filters are perceptions – preconceptions, biases for or against various actions.
2. They can even block communication entirely.
3. The more a sender knows about the audience, the better he can predict and overcome these filters.
4. Before supervisors begin to speak or write a message to their employees, they should consider their
audience concerns, problems, knowledge levels, age ranges, and biases.
5. Some of the most common filters through which people perceive messages are knowledge level,
personal biases, moods and physical comfort levels.

Prepared by: Please Attempt Quiz:

Fatima Babar (GTE-HSE)
https://forms.gle/sTJ5LPM22v1Ytbfd6