INTER-OFFICE MEMO

TO : MS. MARIA TRINICARM A. MAGBANUA

TO ALL CONCERNED

FROM : ANNA GISELLE C. SANCHEZ

SUBJECT : TURN-OVER NOTES

DATE : November 10, 2023

Relative to my Incentive trip from November 11 to 19, 2023, I am turning-over my duties and
responsibilities to Ms. Ma. Trinicarm A. Magbanua.

Please find below details of my turn-over for your information and reference.

Ms. Ma. Trinicarm A. Magbanua

A) All Staff (JAMES ALBERT B. DEINLA, HEINRICH NIÑO M. SOMOZA & GLENN M.
CANALES) will report directly to you including concerns and issues of the branch.
B) Oversee day to day activities including the Daily Sales of Yamaha SM North Edsa
Branch.
C) If you have any concern with the staffs you can reach them thru their mobile phones
 James Albert B. Deinla - 0905-3390291
 Heinrich Niño M. Somoza – 0917-8891058
 Glenn M. Canalis – 0975-0166265
D) Remind James Deinla to follow up SMN Pending customers:
 Ms. Mica Alcaria- CLP-785B or JU-109 – 0917-8086743
 Ms. Monique Tactay- JX-113T PE - 0915-4211194
 Mr. Lester Pimentel - HP-704 WH - 0917-537-1808
 Mr. Rene Avendan - TRBX505 - 0932-8521596
 Mr. Chris Yu - GB1K PE- 0917-1446288
 Mr. Justin Alarcon - DTX-452 - 0939-2909959
 Mr. Joseph –PSR-SX900 - 0922-8879299
E) Please remind James Deinla to follow up and monitor delivery of Yamaha JU-109 PE
on November 11, 2023 thru Mr. Mark Anthony P. Dacasin

James Albert B. Deinla

 Reports directly everyday to Ms. Ma. Trinicarm A. Magbanua regarding Branch/Store
concern and other important matters.
 Open the store Yamaha SM North EDSA branch at least 15minutes before the Mall
opening and report your attendance directly to Ms. Ma. Trinicarm A Magbanua.
 Two authorized personnel must open the Store.
 Ensure that all cash collection will be deposited with in the day or early morning on the
following date.
 Make sure to replenish all stock sold within the day.
 Log ALL incoming deliveries and count the items properly. Check the Serial from the
Delivery Receipt against the UNITS if all are correct.
 Greet ALL CUSTOMER that will enter the store and don’t forget to say THANK YOU
upon leaving.
 Reply all customer queries and comments from Yamaha SM North FB Page and post a
least one (1) content daily.
  Follow up pending customers and prospect clients.
 Before the Mall Closure be sure to make the Daily Sales Reports and email to all
Product Manager concerned.
 Send Daily Sales Report thru text messages to Ms. Ma. Trinicarm Magbanua.
 Upon closing see to it that the store are properly secured and door are properly lock.

Glenn M. Canales
 Report directly everyday to Ma. Trinicarm A. Magbanua regarding Branch/Store concern
and other important matters.
 Open the store Yamaha SM North Edsa branch at least 15minutes before the Mall
opening and report your attendance directly to Ms. Ma. Trinicarm Magbanua.
 Assist and help especially in lifting and cleaning the units in Minor change of display in
the window every Monday.
 Clean the store area and glass windows every day before the mall opens.
 Always maintain cleanliness of the store and all the units display.
 Greet ALL CUSTOMER that will enter the store and don’t forget to say THANK YOU
upon leaving.
 Make sure to receive all Daily Sales Reports to Accounting Department and other
important documents needed in the Head Office.
 Upon closing see to it that the store are properly secured and door are properly lock.

Heinrich Niño M. Somoza

 Report directly everyday to Ms. Ma Trinicarm Magbanua regarding Branch/Store
concern and other important matters.
 Open the store Yamaha SM North Edsa branch at least 15minutes before the Mall
opening and report your attendance directly to Ms. Ma Trinicarm Magbanua.
 Count all customer walk-in’s
 Two authorized personnel must open the Store.
 Log ALL incoming deliveries and count the items properly. Check the Serial from the
Delivery Receipt against the UNITS if all are correct.
 Always remind Mr. James Deinla that all cash collection should be deposited with in the
day or early morning on the following date.
 Greet ALL CUSTOMER that will enter the store and don’t forget to say THANK YOU
upon leaving.
 Upon closing see to it that the store are properly secured and door are properly lock.

If there is any urgent matter that needs my attention, you can reach me at my mobile number
0917-8891063 thru viber. I will report to the office on November 20, 2023.

For your information and guidance.

ANNA GISELLE C. SANCHEZ

Yamaha SM North Edsa

Acknowledge by:

MA. TRINICARM A. MAGBANUA

Retail Manager