Exam

5/16/23, 11:48 PM AHA World Campus
 Exam
Note: Make sure to answer all questions. The quiz will not
submit until all questions are answered.
BCHT Final Assessment

NOTE: You have already passed this quiz, but you can
still improve your score by re-taking the quiz if you
wish.
#1 Communication is the successful

exchange of information from one
person to _________ in order to deliver a
message.
 A. Another
B. A business
C. Themselves
D. None of the above
#2 When, you create a good image of

yourself and of your
organizationâ€”the kind of image that
makes people want to do business
with you. What are you doing?
https://my.aha-courses.com/quiz.php?quiz_ID=864&course_ID=69&preview=1 1/20
 A. Building Goodwill
B. Informing
C. Persuading
D. Marketing
#3 Communication can be all but which of

the following:
A. Interactive
B. Personal and Cultural
 C. Reversible
D. Symbolic
#4 What are the three basic purposes of

communication?
A. Inform, Retrieve, Build Goodwill
B. Integrate, Request, Build Confidence
 C. Inform, Request, Build Goodwill
#5 In communication the person who is

sending the message is called the:
A. Source
B. Sender
C. Speaker
 D. All of the Above
#6 _________________ are the ways in which

people communicate or in other words
the mode of delivery that helps us get
a message across.
 A. Communication Channels
B. Communications Stages
C. Communication Processes
D. None of Above
#7 Which of the following are the primary

communication channels or modes of
delivery that are used to send
messages:
Communicating Face to Face
Communicating By Phone
Communicating Electronically
Communicating Through the Written
Word
A. 1 and 2 only
B. 1, 2 and 3
C. 2 and 4 only
 D. All of the above
#8 What percentage of all written

correspondence is in English?
A. 100%
B. 15%
 C. 55%
D. 75%
#9 The advantages of using _______________

as a mode of delivery (channel) is
based on its immediacy.
A. Communicating By Phone
B. Communicating Electronically
 C. Communicating Face to Face
D. Communicating Through the Written Word
#10 ________________ should be used when

a message that does not require
interaction needs to be
communicated to an employee or
group.
 A. Written Communication
B. Communication by Phone
C. A and B
D. None of the Above
#11 Which of the following are known as

myths of communication?
A. We communicate only when we want to

communicate.
B. Words mean the same thing to both the

speaker and the listener.
C. We communicate primarily with

electronics.
 D. A and B only
#12 Which of the following statement(s)

are true?
We believe what a person says, not
how he or she says it.
Communication is a one-way flow of
information from the speaker to the
listener.
We communicate verbally and non-
verbally.
A. None of the above.
 B. 3 only
C. 1 and 2
D. 1 only
#13 When we make communication

difficult, we are essentially setting up
what is known as a ___________.
A. Communication Channel
B. Nonverbal action
 C. Roadblock
D. Blockage
#14 While we think the words we speak

have power, the real power is our
___________ and our _________.
 A. Vocal 38%, Visual 55%
B. Vocal 35%, Visual 52%
C. Verbal 33%, Visual 55%
D. Verbal 33%, Vocal 35%
#15 If your message comes across clear,

understandable and well received, -
your words, your body language,
your appearance are considered:
A. Mixed
 B. Congruent
C. The Same
D. None of the Above
#16 Most people working in organizations

spend approximately __________ of
their workday speaking and listening.
A. 65%
 B. 75%
C. 85%
D. 55%
#17 Based on the module, which of the

following makes it easy to distort a
message more?
A. Written communication
B. Electronic communication
 C. Verbal communication
#18 What type of English is considered

standard, uniform and well-
established?
 A. Dressy English
B. T-shirt English
C. Tuxedo English
D. Both A and B
#19 What element of verbal information

best describes the following?
People generally canâ€™t remember

a lot of information. Therefore,
donâ€™t present information that
doesnâ€™t relate to the one main
idea youâ€™re presenting. Donâ€™t
overload your listeners with
information.
A. Repeat your main idea
B. Respect Your Listeners
 C. Keep it Simple
D. Explain
#20 To help you to speak confidently in

the workplace, which of the following
are good tips to remember?
A. Stay in present time - keep your mind and

thoughts on what you have to do right now,
in the present, and don't let the feelings of
the past, or anticipation of the future, affect
how you are feeling and acting in the
present.
B. Develop a positive attitude. When

considering things, do so through a positive
filter first and not a negative filter. See the
positive side to all situations. Meet each
person with a positive feeling towards them.
C. View communication challenges or

problems as exciting opportunities to learn
and grow, not as difficult burdens.
 D. All of the Above
#21 How you present, can reinforce the

purpose of the presentation, if you
are inspiring, you should do which of
the following:
A. Present your information and facts in a

logical well-structured way.
B. Use humor, jokes, funny stories or

anecdotes.
 C. Use positive, and uplifting language.

You will appeal to the listenerâ€™s feelings
with content that lifts them out of their
normal daily lives and gives them a
visionary, positive and forward-thinking
perspective.
#22 Effective public speaking consists of

which of the following?
A. Confidence, creativity, connection
 B. Content, confidence and connection
C. Content, creativity and confidence
#23 In which stage of creating a

presentation consists of the
following:
Define your purpose
Decide on the overriding theme
Know your audience
Plan the environment
A. Delivery
B. Evaluation
 C. Planning
D. Preparation
#24 n which stage of creating a

presentation consists of the
following:
Handling fear of public speaking
Effective use of Voice and Body
Language
Effective use of visual aids
Handling of difficult situations,
questions and answers
 A. Delivery
B. Evaluation
C. Planning
D. Preparation
#25 How you present, can reinforce the

purpose of the presentation, if you
are informing, you should do which
of the following:
 A. Present your information and facts in a

logical well-structured way.
B. Use humor, jokes, funny stories or

anecdotes.
C. Use positive, and uplifting language. You

will appeal to the listenerâ€™s feelings with
content that lifts them out of their normal
daily lives and gives them a visionary,
positive and forward-thinking perspective.
D. A and B
#26 When preparing a written document,

based on the module, what is the
most common thing overlooked?
A. That the document didnâ€™t use the

company letter head or logo.
B. That the document represents the

company only.
 C. That the document represents the

writer and the company.
D. That the document represents the writer.
#27 Your written communication is much

more likely to be read immediately
and thoroughly if you make it
_______________.
A. Creative
B. Long and detailed
 C. Short and concise
D. Tuxedo English
#28 What is the first step in creating a

professional written communication
document?
A. Write the draft
B. Select the medium
 C. Identify the audience
D. Organize the message
#29 It's imperative to match the tone to

the audience and think
_________________.
A. about your audience.
B. about your main idea
 C. before you write
D. about the transitions
#30 Which of the following are common

audiences for a written document in
the hospitality industry?
A. Customers
B. Fellow employees
C. Outside vendors
#31 Which of the following is a main

guideline for forming a professional
email?
A. Email Content
B. Email Transmission
C. Email Etiquette
#32 E-mails should not be more than
A. 6-8 bullet points
B. 2-3 paragraphs
 C. A and B
#33 You can address an email message in

which of the following ways?
A. To:
B. CC:
C. CCC:
 D. A and B
#34 Which of the following is the best

example of a subject line?
A. Subject: Meeting Information
 B. Subject: Information for Fridayâ€™s

10 am Meeting
C. Subject: FYI
D. Subject:
#35 Which of the following is a common

danger of emails in business?
A. Emails are sometimes not understood
 B. Emails can depersonalize a

communication
C. Emails can be delivered too quickly
D. A and C
#36 You would use business logs, memos,

and business letters if you want to:
A. communicate over a longer period of time
 B. communicate quickly in the business

setting
C. communicate only polices

#37 The following is important to

remember about the date line of a
business letter except:
A. The date line appears two to six lines

below the letter head, approximately one
inch from the top of the page.
 B. Abbreviated date
C. The date line may be flush left, centered,

or just right of center.
#38 The salutation in a business letter is

followed by a ____________ in business
correspondence; the _________ is
reserved for personal
correspondence.
A. comma, colon
B. semi-colon, comma
 C. colon, comma
D. comma, semi-colon
#39 What are the types of business

letters that are generally accepted in
an office environment?
A. Block Style
B. Modified Semi-Block Style
C. Block Semi- Block Style
 D. A and B
#40 A business letter is usually
 A. One to three pages in length
B. Two pages only
C. One page only
D. Four pages that includes graphs.
#41 What people want most is for their

supervisor to
A. Listen to them.
B. Respect them.
C. Understand them.
#42 In surveys from around the world,

what has been stated as one of the
poorest communication skills?
A. Business writing
B. Verbal communication
 C. Listening
D. A and C
#43 Based on the following, which

listening principle does this describe?
If the person you are talking to seeks
advice or input, wait until he or she is
finished talking, and then give your
perspective on the issue raised.
 A. Offer suggestions
B. Be patient
C. Empathize

Give him or her the attention you
would appreciate if you were the
speaker. Subtle gestures like nodding
or titling the head, and offering
simple statements like "I see," or "I
can imagine," give the person
speaking the feeling that you care,
and that you can be trusted.
A. Offer suggestions
 B. Eye contact
C. Empathize
D. Ask questions

Not only does this tell a person that
you're interested in what he or she is
saying, but it also helps you learn
about that person. Believe it or not,
the more you know about someone,
the more likely you are to develop an
emotional attachment to that person.
A. Offer suggestions
B. Be patient
C. Empathize
 D. Ask questions
#46 Many business leaders today are

finding that frequent reading is one
of the best ways to develop their
A. Vocabulary
B. Comprehension
C. Overall communication
#47 Management studies show that

supervisors and managers are
spending roughly _____________ of
their time reading in todayâ€™s

industries.
A. 40-50%
B. 10-15%
 C. 20-30%
D. 15-35%
#48 When you use the strategy of

â€œUsing Prior Knowledgeâ€ you
are doing what?
 A. Making a connection between new and

known information.
B. Comprehending
C. Determining importance
#49 Based on what you learned in the

module, reading business related
material can help you with what?
A. Solving workplace problems
B. Getting a promotion
 C. Expanding your business language

skills
#50 What is the comprehension strategy

that is the most sophisticated and
combines elements of connecting
and questioning?
A. Determine Importance
B. Use of Prior Knowledge
 C. Synthesizing Information
D. Creating Mental Images
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5/16/23, 11:48 PM AHA World Campus

BCHT Final Assessment

#1 Communication is the successful

D. None of the above

#2 When, you create a good image of

#3 Communication can be all but which of

B. Personal and Cultural

#4 What are the three basic purposes of

A. Inform, Retrieve, Build Goodwill

B. Integrate, Request, Build Confidence

 C. Inform, Request, Build Goodwill

D. None of the above

#5 In communication the person who is

 D. All of the Above

#6 _________________ are the ways in which

#7 Which of the following are the primary

 D. All of the above

#8 What percentage of all written

#9 The advantages of using _______________

 C. Communicating Face to Face

D. Communicating Through the Written Word

#10 ________________ should be used when

D. None of the Above

#11 Which of the following are known as

A. We communicate only when we want to

B. Words mean the same thing to both the

C. We communicate primarily with

#12 Which of the following statement(s)

A. None of the above.

#13 When we make communication

#14 While we think the words we speak

 A. Vocal 38%, Visual 55%

B. Vocal 35%, Visual 52%

C. Verbal 33%, Visual 55%

D. Verbal 33%, Vocal 35%

#15 If your message comes across clear,

D. None of the Above

#16 Most people working in organizations

their workday speaking and listening.

#17 Based on the module, which of the

D. None of the above

#18 What type of English is considered

#19 What element of verbal information

People generally canâ€™t remember

A. Repeat your main idea

B. Respect Your Listeners

#20 To help you to speak confidently in

A. Stay in present time - keep your mind and

B. Develop a positive attitude. When

C. View communication challenges or

 D. All of the Above

#21 How you present, can reinforce the

A. Present your information and facts in a

B. Use humor, jokes, funny stories or

 C. Use positive, and uplifting language.

D. None of the above

#22 Effective public speaking consists of

A. Confidence, creativity, connection

 B. Content, confidence and connection

C. Content, creativity and confidence

D. None of the above

#23 In which stage of creating a

#24 n which stage of creating a

#25 How you present, can reinforce the