Litigation and Arbitration Procedures

- 2 Days
Course Aims

Who will benefit from the course?

Managers

Employees

What will you gain from the course?

Knowledge of …

Sample Course Content

Below is an example of the course content. The content can be 'tailored' to meet the
exact requirements of the client.
Communicating

Communication process.
Barriers to communication.
Overcoming the barriers to communication.
Filter Systems

Identifying our filter systems.

Making sense of our filter systems.
What happens to information when it comes in to our brain?
What happens to information for it to get out!
What happens when we miscommunicate?
Effective Communications.
What makes up an effective communication?
The golden rules for effective communication.
Acquisitions, Alliances and Joint Ventures 055
2 Days
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 Sorting and categorising information

What is a Meta-programme?
How people sort information in their mind.
The 6 main sorting offices of the mind!
Our internal Representational Systems

What is a representational system?

How people represent what you say into their own language.
Techniques and strategies to communicate effectively with people with different
systems.
Reading non-verbal cues

Eliciting thinking patterns through eye movements.

How to know what people are thinking by their eye movements.
How to tailor your communications by what you see.
Rapport

How to build rapport with anyone and at anytime.

What is rapport?
The elements of rapport building.
How to give & receive feedback.
The principles of giving constructive feedback.
Giving and receiving effective feedback.

At the end of the course delegates will rate themselves to establish the extent to which
they have benefited. This also gives the delegate, and their line manager, further
analysis of their strengths, highlighting any further development needs.

Acquisitions, Alliances and Joint Ventures 055

2 Days
© Select Training and Management Consultancy
2