AVANTIS Form Name: Non-Conformance Report

Non-Conformance No: AV-NC-19-04 Revision No: 0 Date: 16th December 2019

Client Name: N/A Client PO No: N/A Supplier Name: N/A

Project No: AV-0036 Document No: AV-IA-19-03 Drawing No: N/A

Item Description/ Tag No: N/A Manufacturers SI. No: N/A Qty Non-Conformed: 1

Part A:- Identification of Non-Conformance / Improvement

Description of Non-conformance etc; attach any background information or correspondence
Customer Complaint Internal NC ✘ Supplier Reject Third Party Improvement
Internal Audit AV-IA-19-03 Project Management

There is an absence of customer communication in the project file to evident project progress, either through progress reporting or meeting
minutes. Therefore, the project progress reporting aspects could not be audited.

Procedure breached: AV-OP-02 Project Management

Work Instruction breached: AV-PPR-WI-01 Project Progress Reporting

Raised By: Gareth Haines Date: 16th December 2019

Part B - Disposition
Use As Is Rework/ Repair Scrap/ Replace Other (please specify)
N/A

Proposed By: N/A Date: N/A

Reviewed and
N/A Date: N/A
Accepted By:
Part C – Corrections (To be completed as soon as possible after problem has been raised)
Action: Responsible: TBC Planned Completion Date: 6th January 2020
Obtain copies of the Progress Reports and file within the project folder.

Completed By: Jon Ellis/ Gareth Haines Date: 7th January 2020
Reviewed and
Gareth Haines Date: 7th January 2020
Accepted By:
Part D – Investigation & Root Cause Analysis– State Root Cause Analysis Tool Used (ie 5 Whys)
Investigation: The reason for the absence of progress reporting is through the insufficient training and awareness of the Document
Management process.
Root Cause Analysis:
Root Cause Analysis Tool: 5 Whys

No progress reports in the project folder

Why
The progress reports were not provided to the Technical and Document Administrator by the Project Management team
Why
Project Management team unaware that the progress reports are to go in the project file
Why
Lack of understanding of the requirements for project filing
Why
Insufficient training provided to Project Management team
Why
Insufficient induction process. Project Management personnel would benefit from an Introduction to Document Management processes

Completed By: Jon Ellis Date: 9th January 2020

Reviewed and
Gareth Haines Date: 9th January 2020
Accepted By:
Part E – Corrective/ Preventive Actions

AV-NC-F01 Issue 1 September 2019

AVANTIS Form Name: Non-Conformance Report

Action: Responsible: Gareth Haines Planned Completion Date: 15th January 2020
1. Inform employees to complete the Progress Reporting process
2. Utilise the IMS Map to know the basic project management deliverables
3. Monitoring through periodic compliance auditing

Completed By: Gareth Haines/ Project Leads Date: 23rd March 2020
Reviewed and
Gareth Haines Date: 23rd March 2020
Accepted By:
Part F - Effectiveness of Corrections & Corrective/ Preventive Actions
Action: Responsible: Gareth Haines Planned Completion Date: 15th January 2020
Spot check audits of job files has revealed that progress reporting is taking place. Amending the report to be a weekly report as well as daily
has encouraged the reporting.

Effectiveness of
Gareth Haines Date: 23rd March 2020
Action verified by:

AV-NC-F01 Issue 1 September 2019