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F/SYS/07
Internal Audit Non–Conformity Report Issue No.01
NC Report No.  01 Date  08.08.2019
Department / Area  Top Management / Jubail- Document Ref.  IMS documents
Office
Clause No.  ISO 18001:2007 & ISO
Auditor Anand G
9001:2015 -Cl.10.3
Description of non–conformity
Customer satisfaction survey needs to be carried out for the performance monitoring of the year
2018.
Operation evaluation needs to be carried out.
Competence evaluation needs to be prepared for the employees.
Based on the competence evaluation need to arrange the training plan.

Person Responsible  Management Appointee

Date Of Completion Planned 08.08.2019 Actual08.08.2019
Auditee : Mr.Haneef Auditor Anand G

Root cause of non–conformity

Need to prepare the above required documents for the performance evaluation as required in the
standard.

Action request to resolve the non–conformities

Operation evaluation needs to be carried out for the performance monitoring and control.

Corrective action taken

Review of action taken Status Closed Open

Signature
CA will be follow on 15-Oct-2019
Date
Planned date for reviewing effectiveness
Review of effectiveness of action taken:-

Effectiveness checked on

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F/SYS/07
Internal Audit Non–Conformity Report Issue No.01
NC Report No.  02 Date  08.08.2019
Department / Area  Project / Jubail-Office Document Ref.  Procedures & records
Auditor  Anand G Clause No.  ISO 9001:2015
Description of non–conformity
Customer complaints summary need to be prepared and maintained the record for corrective action
follow up.

Person Responsible  Management Appointee

Date Of Completion Planned 08.08.2019 Actual08.08.2019
Auditee: Mr.Amol Gaonkar Auditor: Anand G
Root cause of non–conformity
Need to follow the complaint procedure, operation lapses.

Action request to resolve the non–conformities

Complaint report and summary need to be prepare for corrective action follow up.

Corrective action taken

Review of action taken Status Closed Open

Signature
CA will be follow on 15-Oct-2019

Date

Planned date for reviewing effectiveness

Review of effectiveness of action taken:-

Effectiveness checked on

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 [

F/SYS/07
Internal Audit Non–Conformity Report Issue No.01
NC Report No.  03 Date  08.08.2019

Department / Area  Safety / Jubail-Office Document Ref.  Safety Procedures

Auditor  Anand G Clause No.  ISO 18001:2007 All

Description of non–conformity
Found to have the lapses in operational control of safety standard implementations as below;
Mock drills were carried out but missed to have the heads count, who come first, who come last
and who not respond.
Induction training should have a sharing of organization knowledge such as policy sharing, payroll
structure, emergency contacts etc.
Safety Tool box meeting need to be carried out as per the defined frequency.
Training effectiveness evaluation need to be carried out.
Incident / Accident monitoring and analysis need to be prepared for performance evaluation.
No near Miss report prepared for the office safety lapses.
No First Box inspection, Firefighting equipments inspection
No Evacuation plan noticed in the office like emergency exit and signs arrangements noticed
No suggestion box implemented.
Person Responsible  Management Appointee
Date Of Completion Planned 08.08.2019 Actual08.08.2019
Auditee Mr.Rishi Barathi Auditor: Anand G
Root cause of non–conformity
Operational lapses Not developed the implemented procedures and Forms.
Action request to resolve the non–conformities
Above required information need to be prepared and kept in record for further verification
Corrective action taken

Review of action taken Status Closed Open

Signature
CA will be follow on 15-Oct-2019
Date
Planned date for reviewing effectiveness
Review of effectiveness of action taken:-

Effectiveness checked on

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 [

F/SYS/07
Internal Audit Non–Conformity Report Issue No.01
NC Report No.  04 Date  08.08.2019

Document Ref.  Purchasing dept flow

Department / Area  purchase/ Jubail-Office
chart and procedures
Clause No.  ISO 9001:2018 &
Auditor  Anand G OSHAS 18001:2007

Description of non–conformity

Approved supplier list need to be updated for the scope of service and approval criteria.
Supplier Evaluation not been carried out for 2019
Material Safety Data Sheet need to be maintained.

Person Responsible  Management Appointee

Date Of Completion Planned 08.08.2019 Actual08.08.2019
Auditee Mr.Tinu Auditor: Anand G
Root cause of non–conformity
The developed procedure not following during the year 2019.
Action request to resolve the non–conformities
Above required information need to be prepared and kept in record for further verification

Corrective action taken

Review of action taken Status Closed Open

Signature
CA will be follow on 15-Oct-2019
Date
Planned date for reviewing effectiveness
Review of effectiveness of action taken:-

Effectiveness checked on

Copy # 01 copyright @ ICMS Group; E-mail: info@icms.com.sa