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  • Tickets Flowchart - Flowchart

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    Tagolilongs
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    The document outlines Jira's ticket workflow process which includes: 1) Requests being received by the helpdesk and assigned to either the Customer Service team or Operations team. 2) The assigned team will then create a Jira ticket and add it to their To-Do list. 3) The ticket is worked on and either solved, requiring more information, or escalated if unable to be solved. 4) The client is then notified when complete and the ticket is closed.

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    Tickets flowchart - Flowchart (1) (1)

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    The document outlines Jira's ticket workflow process which includes: 1) Requests being received by the helpdesk and assigned to either the Customer Service team or Operations team. 2) The assigned team will then create a Jira ticket and add it to their To-Do list. 3) The ticket is worked on and either solved, requiring more information, or escalated if unable to be solved. 4) The client is then notified when complete and the ticket is closed.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    8 views1 page

    Tickets Flowchart - Flowchart

    Uploaded by

    Tagolilongs
    The document outlines Jira's ticket workflow process which includes: 1) Requests being received by the helpdesk and assigned to either the Customer Service team or Operations team. 2) The assigned team will then create a Jira ticket and add it to their To-Do list. 3) The ticket is worked on and either solved, requiring more information, or escalated if unable to be solved. 4) The client is then notified when complete and the ticket is closed.

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    © All Rights Reserved
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    of 1

    Jira Tickets work flow

    Advenda Pro May 13, 2022

    Andrew TB TB TB Role: CS Role: CS


    Role: CC Role: CS Role: TB
    Role: CS
    Role: OC Role:Role:
    CC TB Role: TB

    Request Assign request to To-Do List Report to client


    Jira to be assigne to Solved? YES Notify CS Test Solved? YES
    received in Customer Service Create Jira Action Jira and close Jira
    TB
    Helpdesk Team or OC. Jira

    NO
    NO

    Consult

    CS Loom &Confluence Provide feeback


    Teams' Classification
    Brief Investigate using
    Template Builder (TB) Missing information resources available
    Tammi Niewand(Lead) Client preferences
    Rafael Mountford
    Nicole Matti
    Christian Vargas
    Sarah Fajardo

    Content Creators (CC)


    Joshua Abella YES
    Able to solve?
    Christian Vargas

    Operations (OP)
    Andrew Oliver NO
    Rafael Mountford

    Customer Service (CS)


    Jayden Buitenga Escalate
    Jessika Dorado

    Developers (D) To
    Matthew Brennan
    Stuart McPhail
    Florian Lidy
    Templating Photoshop Urgent request, System bugs,
    Managing Director (MD) Config & Workflows Adobe, Media, "System bugs" Malfunctions,
    Jake Tidmarsh Singboards,Specs Advenda errors

    TB Nicole OC Raff OC Andrew D

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