Example COVID-19 risk register: Retail business

Location: Smith’s small goods

Date: 20/04/2020

What is the
What is the harm
likelihood that the What is the level Actioned Maintenance and
Hazard that the hazard What controls are currently in place? Are further controls required? Date Due Date Complete
harm would of risk? by review
could cause?
occur?

COVID-19 from Staff or other Low, there have Moderate, while Cleaning and disinfecting in accordance with Encouraging online purchases John Smith 30/04/2020 Click here to Click here to enter
customers who customers been few cases there are only a guidance from Safe Work Australia and public and contactless delivery. enter a date. text.
are infected catching COVID- locally. few local cases health authority.
Customers who bring their own
19 (could result in the
Frequently touched surfaces including counters, bags will be asked to pack them
serious illness or consequences
handrails, doors, till, phones, keyboards and themselves.
death). may be severe.
EFTPOS facilities are regularly cleaned.
Trolleys and hand baskets are wiped clean with
surface wipes after each use.
Customers are requested to only touch items
they are interested in purchasing.
Physical distancing – floor has markings to keep
workers and customers at least 1.5m apart from
each other. No more than 15 customers are
allowed into the store at a time to allow for
physical distancing and signs placed around the
store advising of these rules.
Plexi glass screen is installed at counters.
Customers are kept back from counters.
Payments are only accepted via tap and go.
Alcohol based hand sanitiser is provided at all
work stations and on entry to the shop (out of
reach of children).
Posters on hand washing are prominent in store
and hand washing facilities are available in the
bathrooms.

COVID-19 from Other staff or Low, there have Moderate, while Cleaning and disinfecting is done in accordance Update roster so staff are Sally Smith 30/04/2020 Click here to Consult with
staff who are customers been few cases there are only a with guidance from Safe Work Australia and rostered with the same enter a date. workers at next
infected catching COVID- locally. few local cases Health authorities colleagues each shift to minimise staff meeting for
19 (could result in the exposure. any feedback on
Frequently touched surfaces including counters,
serious illness or consequences revised roster and
handrails, doors, till, phones, keyboards and
death). may be severe. effectiveness of
EFTPOS facilities have all been identified for
new soap
regular cleaning.
dispenser
Staff have been briefed on symptoms of COVID-
19 and have been told to stay home if they
aren’t feeling well.
If a staff member becomes unwell at work, a
process is in place to isolate them and arrange

COVID-19 Example Risk Register Page 1 of 3

 What is the
What is the harm
likelihood that the What is the level Actioned Maintenance and
Hazard that the hazard What controls are currently in place? Are further controls required? Date Due Date Complete
harm would of risk? by review
could cause?
occur?

for them to be sent home to receive medical

attention.
Staff don’t have contact with delivery drivers, all
New automatic soap dispenser
paperwork is completed electronically.
ordered from ebay.
Soap and water for hand washing and paper
towel or air dryer for hand drying is available in
bathrooms, break rooms, behind the deli counter
and at back of shop with instructional signs on
hand washing.
Alcohol based hand sanitiser is also available in
all staff areas including bathrooms, break
rooms, the loading dock and delivery vehicles
and signs are displayed on appropriate use. .
Where staff meetings are required, they are held
over the phone and information sent by email
where possible.
Break times are staggered to minimise the
number of staff using break room at one time.
Smith’s Small Goods delivery van cleaned
between swapping delivery drivers.

Fatigue from Injury to staff or High, demand has High, particularly Ensure maximum shift lengths and maximum Update website to streamline John Smith 24/04/2020 Click here to Click here to enter
working longer others form increased to staff doing starts per week are observed to prevent fatigue service and reduce demand on enter a date. text.
hours to meet fatigue related significantly, and deliveries or staff.
Ensure breaks are provided.
high demand accidents or most workers did driving to and
Hire temporary staff to meet
illness resulting overtime last from work. Staff are rostered to ensure that they regularly
demand.
from fatigue. week. get two complete days off work if they are
working long hours
Staff numbers reflect work required to deal with
customer flow and stock replenishment.
Staff reporting feeling tired are sent home and
driven or offered a taxi if necessary.

Customer Physical or High, staff are There is always a manager rostered on to assist Messages posted on the Sally Smith 20/04/2020 20/04/2020 Review if any
aggression psychological already reporting but they often get caught up with other tasks. business website about further
injury to staff. instances of shortages and when new stock occurrences
There is a counter to physically separate staff,
abuse and is arriving. reported or on
High, customers concerned they may not getbut
the they
goodsoften
they need
requiretohave
leave it to restock
verbally abused staff twice in the last week.
violent 04/05/2020
shelves. Where goods aren’t available
behaviour.
customers can pre-order from
Managers regularly contact delivery drivers and
the next delivery.
are on call to address any customer concerns.
Drivers can report aggressive customers and Manager prioritises assisting
they may not be able to access the service in staff with upset customers and
future. staff able to remove themselves
if they feel necessary.
Processes are in place to ban abusive and
violent customers from the store or call police. Shelves restocked while store
closed.

COVID-19 Example Risk Register Page 2 of 3

 What is the
What is the harm
likelihood that the What is the level Actioned Maintenance and
Hazard that the hazard What controls are currently in place? Are further controls required? Date Due Date Complete
harm would of risk? by review
could cause?
occur?

Staff have access to psychological support Clear signage in store

through an EAP.
Training for workers on
communicating with aggressive
customers

New delivery Vehicle accidents Moderate, based High as injuries Van provided by the business is in good working Regular checks and Sally Smith 22/04/2020 Click here to Click here to enter
service injuring staff or on the experience could be severe. order. maintenance scheduled for van. enter a date. text.
others of similar
Staff are given familiarisation with the van
businesses.
before driving.
Staff licences checked before becoming delivery
drivers.

Dermatitis 27/04/2020
Persistent use of hand sanitiser Ask staff if they have a history of dermatitisDavid
or allergy
Brownto alcohol
Staff are encouraged to wash hands with soap and water for 20 secs where possible as an alternative to hand sanitiser in non-medical situations
Moderate, many staff willModerate,
not have used
effected
handindividuals
sanitiser regularly
may havebefore
a significant reaction

Lisa Singh 24/04/2020

Persistent use of latex gloves
New or aggravated latex sensitivity Staff are provided with non-latex gloves or remove gloves when
Ensure
not necessary.
latex free gloves are purchased.
Low, most gloves will not be latex-based
Moderate, effected individuals may have a significant reaction

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COVID-19 Example Risk Register Page 3 of 3