Sentimos no haberle podido ofrecer el producto que usted deseaba adquirir por falta de stock.

Ha
habido retrasos en el suministro desde las fábricas por huelga en el servicio de transporte por
carretera, lo cual ha ocasionado que algunos modelos con mucha rotación se hayan agotado.
Estamos trabajando con las fábricas para solucionar este problema lo antes posible y poder ofrecer
a nuestros clientes todas las referencias al completo.
Nos alegra que haya encontrado un modelo satisfactorio en BOTERÍA CALZADOS ya que tenemos
muy buena relación con esa empresa desde hace muchos años. Esperamos que acepte nuestras
disculpas y poder atenderle en el futuro.
Atentamente,
Gerencia Zapataría Rodríguez

Hello Vanessa, I hope you are doing well, regarding the response to the shoe shop, i’ll gladly
explain what they said to you, firstly, addressing you as the company, they apologized for not
being able to grant you the product you were looking for since they were out of stock. This
seemed to be caused by a lack of supplies since there was a transport service strike, which lead
to them running out of the copies with a lot of rotation, which are the ones with longer routes to
get to the store. Then, They ensure you they are working to resolve the problem as soon as
possible in their factories to be able to offer their clients, refering to you, every single product
unit fully.
They remark they are joyous you found a model that suited your taste in their shop (boteria
calzados) since they have had a really great relationship with the company that produces them
for many years. And they signed off by saying that they hope you accept their apology.

That is pretty much what they said, if you really want to get this model as soon as you can, my
advice is insisting as much as you can through a response, spanish companies tend to ignore
these types of problems, it is true that this was out of their control but judging by the way the
apology is phrased they don’t plan to do much about it, since the spanish work force is a little
more relaxed compared to a country like USA, and as you’ve just heard, they did not mention
keeping you updated, their letter was an apology for their mistake and thats it. So what i
recommend is keeping in touch until you make them notify you when the model you are
interested in is back in stock, even if it seems pushy, as i’ve mentioned before, spanish workers
are, I would dare to say, lazy, which means you need to insist for the product you desire way
more than you are used to, some techniques that have been useful in my personal experience
against tricky purchases iis guilt-tripping, for example, why can’t the shop provide their products
to their clients and warn them about it, I dont think that is very professional and so on.Anyway, I
hope this helped and I wish you the best in your future purchases, I hope.