Business Operations

Crio.Do - Case Study (Assignment Round)

About us
Visit our official Website: Crio.Do

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Crio in News:
- YourStory Article
- Economic Times Article

Hiring Case Study Submission Process

● As the next step in your interview process with us Crio.Do, the assignment is a key stage
in the evaluation and we would require you to perform all key tasks given under
Task 1
Task 2
● For any clarifications, feel free to contact us over an email ta@criodo.com
● Note: You can make a copy of this doc and add your responses in your version of the
doc, there will be a google sheet file with sample data too, make a copy of that as well
Eg. File -> Make a copy > Rename it to -> <YourName> Business Operations
Assignment

Feel Free to Explore your passionate self and Best wishes, Looking forward to your assignment.

Task 1
Context & Scenario before you approach the assignment solution:
 ● Let's consider that - Crio has a monthly active paid learner base of 1000 users now and
has plans to scale it to 10,000 learners in the coming months.
● You can visit the Crio Program details for reference here: Visit Crio Programs Section
● Crio provides project based learning for learners and while developers are going through
the projects, we provide mentoring with the help of our Expert Mentor Network which
consists of Teaching Assistants and Lead Mentors who work in industry.
● The mentoring happens over a slack in specified time (also referred to mentoring slots)
● 7 days data for mentoring requests over a slack is given here:
Week's Data - Sample Data to Analyze and get insights from
● Note-Productivity of a Teaching Assistant to solve a slack query is = 10 queries per
hour.

Task-1: Questions (*Kindly answer all the questions)

1. Understand the Sample data given,

a. What should be mentoring slots during the day for a week given the inflow
pattern of queries?
b. How many Teaching Assistants (TAs) should be staffed per each slot?
2. Design daily/ weekly performance metrics for this mentoring operations based on the
given sample data, feel free to explore key and new dimensions as per your feasibility
3. Teaching Assistants and Lead Mentors are our part of an expert network and they work
in industry and work part-time with us. In this context
a. What would be your strategy to source and hire this talent?
b. How would you motivate them and keep them engaged?

Note: You can add the insights and answers you derived from the sample data in the answers

<Kindly attach here the link of your copy of the sample data - google sheet/ excel and kindly
ensure you have given view and edit permission to all.

<Task-1 Q1 Answer>

<Task-1 Q2 Answer>

<Task-1 Q3 Answer>
Task 2
Feel free to explore your passionate self and let us know
1. Why do you think you could be the best suited candidate for this role?
2. Why would Crio be a right fit at this point in your career?
3. Explain about any challenge you faced in your past life (work/out-side work) which really
tested your capability and helped you learn a lot. List down the learnings from that
challenge

<Add your response in your copy of this google doc- Max 2 pages for the
Task-2>

<Task-2 Q1 Answer>

<Task-2 Q2 Answer>

<Task-2 Q3 Answer>

ASSIGNMENT SUBMISSION LINK

- Once your assignment is complete, add the doc and sheets link in a google drive folder
ensure to have given view access to all, so we can view post submission
- Kindly add your google drive link and mention the link in this google form
- https://docs.google.com/forms/d/e/
1FAIpQLSd5bmXIu_dLZL23pJPuFOVDCP1ZDMW3EXCu-dtm9ghxTCI1fA/viewform?
usp=sf_link
- I.e. you can submit your assignment in this google form