Management

of Work Group
 ex each member is assigned to a
specific task 1 Phlebotomy
·
-

1 -
analysis of hema ...

-
so on .

Towards a common goal ·

Roles and D
and specified ! idea Ian
to achieve this :
Members should coordinate
the task and activities

Work Group - two or more

people with common interests,
objectives, and continuing
interaction
Management
of Work
Group Team - a group of people with
complementary skills who are
committed to a common mission,
performance goals, and approach
· Interdepent members of the
:

Team
for which they hold themselves
mutually accountable
A team
=

>members are dependent to one can be

group , but not
every
another and each member are group is a team .
"

responsible for a certain task ·

it can
& if one task is not done properly
affect the whole task/activity of that team .
Differences between a Group and a Team

GROUP TEAM

share a common goal I

GOAL not share a common goal .

common cause .

specific task are assigned

ROLES Not assigned to individuals .

for each member .

Members do
Different roles
INDEPENDENCE Independent
:

not rely on Interdependent : are assigned to

each other .
Differen people

May not know all the Aware

of their members
KNOWLEDGE OF OTHER
.

members knows their specific strengths

MEMBERS .

or weakness .
 Group Formation
③ command groups
superior
+

subordinates)
↳ represent the Flow
of command /Top
to
Bottom)
• Formal Groups - official or assigned groups gathered to
perform various tasks
Formed by the management of the organization for
accomplishing specific task Formal groups
a -

Ex : committees After the projects responsibilities are executed succesfully Task groups > to
successfully carried out
special assignments) the members can disassociate -
individualswh the assigned
completely
-
.

projects diff skillI knowledge project

.

Form -

By appointing a specialist people wI superior knowledge .

• Informal Groups - unofficial or emergent groups that

evolve in the work setting to gratify a variety of member
needs not met by formal groups
>Formed by the employees themselves ·
Its for their likes and prejudices .

ex :
Interest groups .
Friendship Groups .
Cliques
>I who joined hands
-

Formed as a result of
-

colleague who joined hands

to
form a small group
for common purpose personal choice by the
12-8
a
.

Members
I who are already
.

I =

individual familiar and they already -

share ideas and
thoughts on

their mutral interest

feel comfortable wI one
.

another .
③ Encourage group collaboration Members who feel .

like they've part of a group

are more
likely to be
at work
engage
.

· Collaboration = productivity
Lancial for teams/group get things
done together
:

to

On time
Wo conflicts .

④ Delegate zI care .
Assigned task

leathe Managing groups

based on : Skill
experience piere
competency .

Assigned Task on

time; and everyone

•Group interaction is a key
must have a fair

determinant of group
Workload

⑤ Provide
Also
constructive

recognition constructive
and
performance.
Feedback

Feedback
provide insight
•Flexibility in group
to areas
Sessions of
improvement for employee and
both the

composition is limited
,

their managers .

they •Managers must do the

eives employees
↳ managers Clarity
and
on they
where stand or even where
headed
best they can with
are .

⑤ suggestions and concerns

available people.
are acted upon

changes inspired by the sessions

is
can
Be help fil to the
employees , manages and
entirety of the group for them to perform
communicate directly or
transparently .

,
better and build trust
clear bl they sidetrack from
offer a mission can
.

the original goals by their own daily task/problems -

Setting a clear vision that highlight short turn and long

term goals for projects ! groups and the overall organization
is the best way for managers and employees to stat focus .
Characteristics of a Well-
Functioning, Effective Group
•Relaxed, comfortable, informal
atmosphere
•Task is well understood &
accepted
•Members listen well & participate
•People express feelings & ideas
·
Conflict and Disagreement should centur around ideas or
methods and not the people / coworker

Group should be
·
aware of its operation and Function .

·
Consensus Decision approval
Making made
up by the majority
-
of

·
Clear assignments should be made and by the
accepted
employees .
 Technical Skills
Hard Skills
Technical Knowledge or Training that
have gained through any life
new career you
Frovide employees Can include both the skills
opportunities/growth Therefore staff
.
can fiel -
more secure experience
.
you earned Icom your career or
and satisfied to their position education .

Benefits of Group work ex : Dependability , Effective

Teamwork, Active Listening .

personal habits) traits that

•Builds essential skills: shape how you work alone or wh

others .

vital for skills That

Listening important soft the most
are

•Communication
.

one of
↳ provides key employers .

that Skill" "Most Vital

information
help find working wI
•Conflict management
stuck on a
can
working together not
problem ~I unknown soll-
I

solution
tions -

•Problem solving grap Colleagues

from
get
leading
environment
:

each other
can

·
idea
to

•Project management of for creation

working solutions to
new ideas
those conflict
↓ hat have appeared

•Can finish task within the allotted time or

.

earlier
> Whenever a group Faces a challenger they can utilize their varied learnings
Ltip to produce solutions/tackle problems ·

each other through their difficulty this are better able

,
to

each other
handle any
of
foreseeable
obstacles along the way .
And they can even proactively warn

risk
-

More productive
groups
=

more creative
> Working on
groups enables you to Finish task within a lotted time or earlier
par more motivated
 Diverse Act , people , skills..

Factors influencing group working ~Done by Managers .

•Group composition. Martin are Pee

a
~
training well
Levels .
as

•Group cohesiveness.
•Group communications.
extent of
I responsibility for vole group efforts .
> cohesiveness

depends on :
•Group organization. # Compatibility of
Individual goals
to group goals .

to
*Attachment
each other (4) =

↑ cohesiveness .

~ Dpp no -

of member
=
to avoid deadlock
Group composition
•Group composed of members who share the
same motivation can be problematic
•Task-oriented even just- one thing
wants to do their own

•Self-oriented everyone be the bosswants to .

•Interaction-oriented
chatting Not enough work
Too much :
Interaction
:

•An effective group has a balance of all types.

•Interaction-oriented people are very important.
Letect and Diffuse tensions -
 Bruce Wayne Thickman Model

-
-

(1905) a
group working on a project would
inevitably go through this 5 stages.

Group Development
•[Tuckman's Model for Nurturing a Team to High Performance ]

V Forming
• when the group begins to discuss the task(s) and orientate
towards a work plan
i • Storming
• conflicts and tensions emerge when there are different
working styles, differing expectations and different work
ethics
-• Norming
• beginning to develop mutual trust and effective ways of
working
v• Performing
• when effective work patterns are producing the required
results
Communication is Important in progressing
Adjourning
-

to the next stages .

11477) But and Many Ann Jensen

to storming
S go back
:

problem
=

members Finishing
"brainstorning
/1 do not understand Breaking of the group.

their roles, expectations , goals

Mourning

E SIW-Roles
Imembers
↓
-

usually not
shared expectations reached by all
↳ good impression
-

can work
groups
independently
.

I /
/
group conflict
interdependently
-

diff in opinion/stand sub-groups

-

preliminary expectations and boundares (total units alequal competencies

are challenge .
Group behaviour
•Encouraging others towards the group goals
•Enable effective internal communications
•Maintaining group discipline, ethics
•Harmonising – reducing tension and building
team spirit
•Problem solving –listening to others
 > associated to the set of rules and

F
standard organization .

: dowments should be clearly

plotted and
followed religiously .

everyone should have the opportunity to contribute .

Speak .

-
me one initiates Most
.
have equal
distribution
-
do not be controversial
References:

Jonna Tacsay, RMT, MSMT. Laboratory Management

Lecture. Our Lady of Fatima University. Valenzuela City

Arnold, J.R. Tony (2008), Introduction to Materials

Management, 6th Edition

Garcia, Lynne S (2014), Clinical Laboratory Management,

2nd Edition, American Society for Microbiology

Daft, Richard L., Management, 9th Edition