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10/26/2022
8:37:39 WebChat: Welcome to the Benefits Service Center.
p.m.
8:37:39 Hello, to better assist you, please reply with 1 for annual enrollment, and reply with 2 for
WebChat:
p.m. general health related questions.
8:37:59
WebChat: I'm sorry I didn't understand, please reply with only 1 or 2 to make your choice.
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8:38:09
WebChat: You have been transferred to FedExCorp_WebChat.
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8:38:11
WebChat: Interaction alerting Nakeya.
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8:38:11
WebChat: Nakeya has joined the conversation.
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8:38:23 Hello, my name is Nakeya and I will be assisting you today. Before we begin, may I
Nakeya:
p.m. please have your preferred daytime telephone number in case we need to reach you?
8:38:23 SAMUEL
How do i change my medical benefits to no longer be waive?
p.m. BLUE:
8:38:43 SAMUEL
7722918724
p.m. BLUE:
8:38:49
Nakeya: Thank you."
p.m.
8:39:01
Nakeya: Is this your home, work, or mobile phone number?
p.m.
8:39:07 SAMUEL
home
p.m. BLUE:
8:39:28 SAMUEL
im sorry i meant mobile
p.m. BLUE:
8:40:02
Nakeya: Thank you.
p.m.
Here are the steps to get started with your elections: Click the Home tab at the top of the
page to return to the ChooseWell Hub home page. In the banner in the middle of the home
page, click Get Started. Follow the prompts to confirm your personal information and then
begin shopping for your benefits. Once you have input your elections, please carefully
8:40:54
Nakeya: review your cart for accuracy, including each benefit selection and covered dependents, if
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any. Your elections will not be saved or submitted until you click the ‘Checkout’ button,
however once you complete the checkout process, you are still able to revisit these steps to
make additional election changes until 12:00 am and ET on the final day of Open
Enrollment, 10/27/2022.
8:41:18
Nakeya: No. I am sorry.
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8:41:24
Nakeya: Incorrect information.
p.m.
8:41:30 I have not received a response from you for 2 minutes. This chat will be disconnected in
WebChat:
p.m. 60 seconds if no response is received….
8:41:38
Nakeya: I just noticed that you are a New Hire.
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8:41:48 SAMUEL
thats fine and yes i am
p.m. BLUE:
8:42:22
Nakeya: Your enrollment start date will be 12/08/2022 and ends 01/07/2023.
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8:43:02 SAMUEL
so this means i cant enroll until 12/08/2022?
p.m. BLUE:
8:43:30
Nakeya: You have a 90-days wait period from your Rehire date.
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8:43:56 SAMUEL
im only asking because my company just told me today was the last day?
p.m. BLUE:
8:44:06
Nakeya: Not for you.
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8:44:38 SAMUEL
ok oh
p.m. BLUE:
8:44:52
Nakeya: Your enrollment will start later.
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8:45:22
Nakeya: Is there anything else I can help you with today?
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8:46:04 SAMUEL
ok thank and yes
p.m. BLUE:
8:46:20
Nakeya: What other questions do you have?
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8:47:06 SAMUEL this only applied for full time positions for it being the last enrollment day? and the day
p.m. BLUE: that you just told me only applies for part timers?
8:48:23
Nakeya: Now. This is base on the information I have.
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8:48:48
Nakeya: Are you currently a part-time or fulltime employee?
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8:48:56 SAMUEL
part time
p.m. BLUE:
8:50:08
Nakeya: On my system, you are listed as a part-time employee
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8:50:30
Nakeya: with a 90 day waiting period to enroll for benefits.
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8:50:46 SAMUEL
yes i am a part time employee
p.m. BLUE:
8:51:20
Nakeya: You can not enroll for benefits before completing the 90-day waiting period.
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8:52:06 SAMUEL
ok thank you so much that is all i needed to know
p.m. BLUE:
8:52:28 Thank you for contacting ChooseWell Care Connect for FedEx. It was my pleasure to
Nakeya:
p.m. assist you. Goodbye.
8:52:32 SAMUEL have a great day Nakeya : )
p.m. BLUE:
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