VIRTUAL TRAINING FOR LEARNERS

Follow the steps below to get started with your virtual training! If you have any issues joining your training, call
the number that’s listed in your invitation email for questions and technical issues the day of your session.
SETTING UP YOUR DEVICE
We recommend connecting to your virtual session on a computer, if possible, but you can also use a mobile
device. Review these guidelines before setting up your device.
• If you join from a mobile device, you must first download the free Microsoft Teams app (you can
remove it from your device after your training). If joining from a computer, do not download the app.
• Do not join from a personal Microsoft Teams account or create a new account. If you already have
a Teams account, you must sign out of your account and join the session as a guest. If you don’t have
an account, do not create one to join your session. This is very important to ensure you can access the
session properly.
• Keep your microphone and camera off during the entire session. Once you’re in the session, you’ll
receive instructions for using the chat window to communicate.
• During the session, post any technical issues in the chat window. A facilitator will respond.

SETTING UP A COMPUTER SETTING UP A MOBILE DEVICE

Ensure you have the Google Chrome web
1
browser. If you don’t, download the web
browser from Google. You can uninstall it
from your computer after your training.
Close all other applications on your
2
computer, except for the Google Chrome
web browser and whatever app or browser
you use to access your email.
Copy the link provided in your email into the
3 3
Google Chrome web browser.
Click “Continue on this browser” or “Join on
4
the web instead.” Do not download the app
or open the Teams desktop app if you have it
installed on your computer. You must join as
a guest using the web version.
5 If prompted, do not allow access to your
microphone and/or camera.
1 Download the Microsoft Teams app
from your device’s app store.
If the app automatically opens after
downloading, do not sign in or create an
account.
2 Close all other applications on your mobile
device, except for the Teams app and
whatever app you use to access your email.
Go to your invitation email, and click
the session link. If prompted, opt to
open the meeting with the Teams app.
In the app, click “Join as a guest” and enter
4
your first and last name. Ensure this matches
the name you registered with. If you don’t
enter your name properly, you won’t be
admitted to the session.

Type your first and last name in the “Enter

6 name” field and click “Join now.” Ensure this
matches the name you registered with.
If you don’t enter your name properly, you 5 If prompted, allow the app to record audio.
won’t be admitted to the session.
6 Once you join, the facilitator will give you
access to the training within a few minutes.

7 Once you join, the facilitator will give you

access to the training within a few minutes.
 VIRTUAL TRAINING FOR LEARNERS

MICROSOFT TEAMS SCREEN ON A COMPUTER

1 Do not click this icon. Keep

your video turned off.

2 Do not click this icon. Keep

your microphone turned off.

3a Click this icon to open the

chat window.

3b Use the chat window to

1 3a
report any technical issues. A
facilitator will respond.
2 4 3b
4 Click this icon at the end of
your training to exit.

MICROSOFT TEAMS SCREEN ON A MOBILE DEVICE

1 Do not click this icon. Keep

your video turned off.
4a
2 Do not click this icon. Keep 4c
your microphone turned off.

3 Click this icon to adjust your

volume.

4a Click this icon to open the

chat window.

4b Use the chat window to

report any technical issues. A
facilitator will respond.

4c Click this arrow to leave the

chat window and return to
the presentation.
1 3
4b
5 Click this icon at the end of
your training to exit. 2 5