Starting IRIS

An unexpected error If it happens during while the Case 1

has occurred! student is writing then it is an If your network connection is not good, the above message may pop up while you are writing
Please close this internet problem that we cannot your exam. You can close IRIS and reload/refresh the examination page again using the reload
window and try fix. We have to decide whether in option on your browser. You will continue from where you left off with the exam. If the problem
again by refreshing this case scripts are accepted or persists, please continue with the exam and send screen shots of your error to your lecturer.
the first page of the not.
assessment. Case 2
If the issue persists, If it happens as soon as the You get an unexpected error screen as soon as you click on Start invigilation.
contact your student click on start invigilation
lecturer. then it is a
Your PC most likely does not have more than 2GB ram. For IRIS to function correctly you need
Or Loading IRIS error camera/microphone “not
allowed” issue. a minimum of 4GB Ram on your pc.

If you have more that 4GB RAM then ensure all other applications and browser windows are
closed, close IRIS and access your exam again.

It could also be a microphone/camera related issue.

Depending on your OS, please check if you followed the below -

For Windows users:
1. Go to Start Button -> Windows Settings -> Privacy
2. Click Camera under App Permissions on the sidebar
3. Enable both “Allow apps to access your camera” and “Allow desktop apps to access your
camera”
4. Click Microphone under App Permissions on the sidebar
5. Enable both “Allow apps to access your camera” and “Allow desktop apps to access your
camera”

For Mac users:

1. Go to System Preferences -> Security and Privacy
2. Under Privacy Tab:
a. Look for Camera, and make sure that Google Chrome is checked for privacy access
 b. Look for Microphone, and make sure that Google Chrome is checked for privacy
access
c. Look for Screen Recording, and make sure that Google Chrome is checked for privacy
access

IRIS does not share the At this step you are supposed to choose the screen you want IRIS to share, you have not done
screen/ share screen that yet. To choose the screen, you must click on the little copy of your screen shown in the
button not active middle of the share screen. After that the Share button will activate.

“IRIS not popping up” Note that this could simply be

because:
The exam is not iris invigilated
They are not using a laptop?
They are using another browser,
not Chrome or Edge
They did not install IRIS and test
it.
If IRIS does not pop up then try the following:
First Refresh/reload the exam page,
If that does not work then click on the little puzzle-piece symbol on top-right of Chrome where
the extensions are. Right-click on the three dots next to IRIS and choose “Show plugin”
If IRIS still does not pop up remove and reinstall the IRIS plugin and open the assessment page
again.

IRIS Does not Close after If IRIS does not close and still records after you submitted your exam, go to the following link and
submitting exams https://check.intelligentinvigilation.com/forcestop and click on Force Stop

“Loading error” Check that you have the latest version of Chrome, and uninstall and reinstall IRIS.
Make sure your internet connection is good.
You need 4GB ram or more for IRIS to function correctly. Close any other opened applications or
browser windows.

Password for MCQ exam For MCQ exams a password is required for you to access your exam. This password is auto
populated by IRIS. IRIS must activate as soon as you open your assessment, and you must then
complete all the steps correctly to start the invigilation process. If IRIS was activated and the
process was completed correctly then the password will be auto populated and you will have
access to your exam. If for some reason the password was not filled in, or you get access denied
error even though the password was filled do the following:
• If IRIS is open then close it.
 • Logout of my exams
• Clear your Browser cache. .(Hold down CTRL+SHIFT+DEL and the click Clear Data)
• Close your browser.
• Open your browser and start your exam again.
• Complete all instructions, ensure your screen is shared and Start Invigilation
Wait a few seconds for the password to autofill. Do not change the password, or enter your own
password .

NB. do not allow your browser to save the IRIS password since it changes from exam to exam!

IRIS Does not Close after If IRIS does not close and still records after you submitted your exam, go to the following link and
submitting exams https://check.intelligentinvigilation.com/forcestop and click on Force Stop

IRIS keep loading after Close your IRIS and log out of the Exam/Test. Log on/in back into the Exam/Test site.
submitting
Click on the little puzzle symbol on top-right corner of Chrome/Edge where the extensions are.
Right-click on the three dots (vertical for Chrome/horizontal for Edge) next to IRIS  and choose
"finalise recordings". This should open IRIS in Finalising mode (it will only open if you are on the
Exam/Test site). You will see on the screen if you have any recordings to upload. If necessary,
click on the line at the bottom which says "finalise uploads". If there is a big green tick on
bottom-left then everything has been uploaded successfully.