Republic of the Philippines

Department of Education
REGION IV-A CALABARZON
SCHOOLS DIVISION OF IMUS CITY
GENERAL LICERIO TOPACIO NATIONAL HIGH SCHOOL
PASONG BUAYA II, CITY OF IMUS
Name:_________________________________ Date:________
Year &Section:_________________________ Score:_______

LEARNING ACTIVITY SHEET IN TLE 10

CONTACT CENTER SERVICES
QUARTER 2
COMMUNICATING EFFECTIVELY IN ENGLISH
Writing Skills

Punctuations 4. 4. Exclamation point (!)

Punctuation is one important aspect in written English. It is the
system of signs and symbols that shows how a sentence should be
read. Thus, it makes the meaning clear. Punctuation marks can
totally change the meaning of words. An error in punctuation can 5.
deliver a totally different meaning than the one that is intended.
Example: a.
Your order, Ma’am.
Your order, Ma’am? b.
Although the words in the two sentences above are the same, the
message of each sentence is completely different from the other
because of the use of period and question mark.
Lack and overuse of punctuation can alter meaning and result in
ambiguity. Ambiguous sentences are difficult to understand. If
your customer, colleague, or supervisor misunderstood you, it
could put your job at risk. 6.
1. Period (.)
• Use a period to end a statement.
Example: I already called the customer service.
• If the last word in the sentence ends in a period, do not
follow it with another period.
Example: She studied in U.P.
7.
2. Comma (,)
• Use a comma if you want to pause before proceeding.
Example: As soon as I received the call, I searched for the
customer’s name.
• Use a comma if you need to add a phrase that does not 8.
contain any new subject.
Example: The customer, upon receiving the empty parcel,
called the customer service to report.
• It is also used to separate items on a list.
Example: The customer requested for an order number, a
receipt number, and a reservation number.
3. Question Mark (?)
• A direct question (interrogative sentence) is followed by a
question mark.
Example: When did you place your order John?
• Use a question mark when a sentence is half statement
and half question.
Example: You do place the order, don’t you?
• Use exclamation point to show emphasis or intense
emotion.
Example: Leave now! I am shocked by your behavior!
5. Hyphen (-)
• Use a hyphen to form compound words or join word units
For compound numbers from twenty-one to ninetynine
Example: forty-one seventy-seven
For compound adjectives that occur before the word they
modify
Example: well-loved teacher well-known artist
• Use a hyphen with the prefixes ex-, self-, and all-, with the
suffix –elect, and with all prefixes before a proper noun or
proper adjective.
Example: ex-mayor all-star non-European
6. Colon (:)
• Colons come after the independent clause and before the
word, phrase, sentence, quotation, or list it is introducing.
Example:
Customers only have one thing in mind today: discount.
(word)
Customers only have one thing in mind today: to get a
discount. (phrase)
7. Semi-colon (;)
• Semicolons are used to separate clauses or phrases that
are related and receive equal emphasis.
Example: Michael seemed preoccupied; he answered our
questions abruptly.
8. Quotation Mark (“ d”)
• Indicates direct speech
Sentence Completeness
All English sentences must have a subject and a verb.
There are times that a verb requires an object that will
receive the action. This is called the direct object.
Completeness states that all this part of the sentence
must be present.
Example:
The test difficult. (incomplete)
The test is difficult. (complete)
The customer places. (incomplete)
The customer places an order. (complete)
I. Punctuation Marks
Directions: Identify which punctuation mark is being described. Choose the letter of your answer in the box below and write
it in the space provided.

a. period b. comma c. question mark d. collon

e. semi-colon f. hypen g. exclamation point h. quotation marks

_____ 1. It is used to separate items in a list.

_____ 2. It is used to separate clauses or phrases that are related and receive equal emphasis.
_____ 3. It is used to create compound words.
_____ 4. This punctuation is usually used to imply a full stop.
_____ 5. This should be used if you want to create an interrogative sentence.
_____ 6. It indicates a natural pause in a sentence.
_____ 7. This punctuation is used to imply intense emotion.
_____ 8. It is used to separate minutes from hours.
_____ 9. It indicates a direct speech.
_____ 10. It is used to end a statement.

II. Punctuate it!

Directions: Complete the thought of each sentence by providing punctuation marks. Write your answer in the space
provided.
1. In some countries_ we have seen disasters on a scope you cannot imagine_
2. During intermission_ we finally got a chance to talk_
3. I forgot to ask you_ did you remember the soap_
4. I fed the dog_ fed the cat_ and changed the newspaper on the bottom of the bird_s cage_
5. I gave her two choices_ quit or persevere_
6. _They_re coming our way_ _ screamed the general_
7. The answer was soon obvious_ we would have to leave town_
8. Have you seen Eva_s school bag_
9. I_m sorry_ did you ask me a question_
10. _Ouch_ _ i shrieked_ as I withdrew it at lightning speed_

III. Complete or Incomplete

Directions: Read the following sentences. Write C if the sentence is complete and I if not.

_____ 1. Waiting for her reply.

_____ 2. On the other hand, the risk of bad weather is fairly low.
_____ 3. The start date and title.
_____ 4. I understand.
_____ 5. She couldn’t go.
_____ 6. David waited.
_____ 7. Since I woke up late this morning.
_____ 8. When we arrived home.
_____ 9. If my roommate fails to pay his share of the rent.
_____ 10. I can find.