To.

Human Resources Department (HRD)

Subject. Job Application

Dear Sir/Madam,

My name is Andre Lasira, I am thirty-six years old. I graduated from the Business Law Department of Jayabaya
University in August 2008. My specialization is in the field of Civil Law. I consider myself as qualified as you
would like. I have good motivation to progress and develop, am eager to learn, and can work with a team or
alone. Apart from that, I have good command of English both spoken and written.

Productive employee with proven track record of successful project management and producing quality
outcomes through leadership and team motivation. Works with clients to determine requirements and
provide excellent service.

With my qualifications, I confident that I will be able to contribute effectively to your company. Herewith I
enclose my :

 Copy of Bachelor Degree (S-1) Certificate

 Copy of Academic Transcript
 Curiculum Vitae
 Reference Letter
 Recent photograph wize of 4×6

I would express my gratitude for your attention and I hope I could be the part of your company.

Sincerely,

Andre Lasira
Name : Andre Lasira
Age : 36 years old
Place/Dateof Birth : Jakarta / 15.06.1986
Religion : Moeslem
Marital Status : Married
Citizenship : Indonesia
Address : Jl. Mampang Prapatan 14, RT008/04,Tegal Parang, Jakarta Selatan
Email : Lasiraandre@gmail.com
Phone : +62 878-8666-4554 (whatsapp)

Education

University of Jayabaya, Jakarta, Indonesia, 2008

Majoring in Civil Law and Criminal Law
Learn about all things related to civil and criminal law, in theory and practice

Skills

• Microsoft Excel
• Microsoft Office
• Flexible worker
• Highly motivated
• Confidentiality and discretion
• Shift work experience
• Relationship building and management
• Positive attitude
• Coordinating programme activities
• Multitasking and prioritisation
• Complaint management
• Customer service
• Data processing
• Complaint resolution
EXPERIENCES

PT. Mediatama Binakreasi as a Additional Event PPO (2008 - 2009)

Job desc: follow up to cust who want to follow the event and realize the needs of cust during the event
(INACRAFT)

PT. Agung Podomoro as a Tenant Relation Officer / Administration (2009 - 2011)

Job desc: perform administrative processes, make reporting and handover units from building manager to
tenants / custers

PT. Bank Negara Indonesia as a Credit Card Call Center (2011 - 2013)
Job desc: Receive incoming calls from customers, as well as handling and solving complaint from customers

CIMB Niaga Bank as a Banking Call Center (2013 - 2014)

Job desc: Receive incoming calls from customers, as well as handling and solving complaint from customers

Standard Chartered Bank as Administration/MIS and QA Analyst (2014 - 2018)

Job desc: Perform assessment process (KPI) to pic complaint, call center and also RM branch related to
complaint enter and also selling done by RM. Create daily, Weekly and monthly reporting related to the results
of QA, CSAT, WM or bangking product. Performing puchase related to ATK, SAP, etc. and filling document.
Make attendance, follow up email or call from other units or from branch related to reporting process. Dll (ad-
hoc)

PT.Integarsi Service Mandiri as Team Leader for Admin of MTI and Mandiri (Dec 2018 – 14 Agustus 2020)
Job Desc: Reporting and monitoring for the installation, replacement and maintenance process of EDC
machines for Bank Mandiri (MTI management)

PT Bumi Daya Plaza as Team Leader Merchant Helpdesk (18 Agustus 2020 – 31 Oktober 2023)
Job Desc: As a Team Leader, Receive incoming calls regarding problems or inquiries, Monitoring and reporting
about EDC machines managed by PT Mitra Transaction Indonesia for Bank HIMBARA (Mandiri, BNI, BRI, BTN)