Professional Documents
Culture Documents
Submitted to
DR. ROSMAH NIZAM
Submission Date
15 July 2022
TABLE OF CONTENTS
TABLE OF CONTENTS 2
1.0 EXECUTIVE SUMMARY 3
2.0 PRODUCT OR SERVICE DESCRIPTION 4
3.0 TECHNOLOGY DESCRIPTION 7
4.0 MARKET ANALYSIS AND STRATEGIES 9
5.0 MANAGEMENT TEAM 18
6.0 FINANCIAL ESTIMATES 32
7.0 PROJECT MILESTONES 40
8.0 CONCLUSIONS 42
9.0 APPENDICES 43
1.0 EXECUTIVE SUMMARY
In modern lifestyles nowadays, people take chances in trying new things that will
benefit them. This is because they want to explore the new technologies that have been
introduced in the market. PILLOW❤ SDN.BHD. is a company that distributes a product to
consumers with useful and quality and we introduce our product named as PillowSync.
PillowSync is a product that is inspired by pregnancy pillows style but it comes with new
variations and functions. There are new features that were added to the product as an
improvement from the basic pillow. This product distributed focused on people who in need
such as pregnant women, athlete, eldery person, injured people and other person that having
uncomfortable of body condition. PillowSync will ease people and bring back the happy
moments in their daily life.
This new technology based inventions are intended to help and also easy to carry due
to its sleek and organised function. The flexibility of this product not only can be used for a
single time, it can be used for multiple times with numerous functions in long term usage.
The three in one design which acts as massager, the heater and also a comfort pillow help
customers to save their budget and time by using this PillowSync.
Target market is the main element that needs to be determined before launching the
product and introducing it to consumers. Target market of PillowSync comprises people that
live in Pahang, Malaysia. The targeted customer for this product consists of workers, women,
injured people and athletes. The product was introduced to consumers by market testing to
give consumers understanding about the product and to gain their trust and acceptance as
users of the product. Target market is important because we need to know the aspect that will
increase the rate of sales of the product. Consumers will be more interested as the product
comes with new features that differ from the original pillow.
PILLOW❤ company is consist of the Chief Executive Officer which is Muhd Harish
bin Mohd Hapiz, followed by administration manager, Norsuhada binti Abdul Majid, then
followed by Fahda Nurr binti Rosli as financial manager, Ameera Syahfiqah as marketing
manager and lastly Nurain Syafiqah as operational manager. Each of the person in company
carried out their own function and specific task to ensure the company can achieve their
target by fulfilling the vision and mission properly.
2.0 PRODUCT OR SERVICE DESCRIPTION
2.2 Discuss the application of the product or service and describe the primary end use
as well any significant secondary applications.
The Pillowsync are a pillow that are designed specially with advanced features
technologies. It can be used exclusively to help in reducing the muscle related pain especially
during the pregnancy which includes back pain and also pelvic pain due to hormonal changes
and baby weight, sport injury which need the heat therapy and also for daily health especially
in maintaining good blood circulation and offering comforts mainly for cold season.
The specialty of this product is the new design which is in U and G pillow shape,
combination of a pillow, massager and heat pad. Good heating fabric by using fibre polyester
and premium crystal velvet material, sold in various sizes and prices, also the product is
multipurpose, unique and regardless of gender different from traditional and commercialised
heating pads. It is easier to use, anytime and anywhere.
2.3. Emphasise any unique features of the product or service and how these will create
or add significant value; also, highlight any differences between what is currently on the
market and what you will offer that will account for your market penetration.
Pillowsync came with additional accessories. Velcro tape is a sticky back fastener which
delivers strong holding power. It can be simply peel and stick for application. With Velcro
tech, we are able to complement new features to the pillow by attaching them to the velcro
zone on the pillow. These features include massage pads.
The heating source can change from cord and cordless. The remote control has
temperature control from 40 degree Celsius (lowest temperature) to 70 degree Celsius
(highest temperature). The PillowSync heating pillow will turn off automatically within 1
hour of usage for safety purposes. So people don’t have to worry if they forget to turn off the
heating pad. This product has special features that can attract people to buy it compared to the
other product. This surely will incline the market demand.
2.4. Define the present state of development of the product or service and how much
time and money will be required to fully develop, test, and introduce the product or
service. Provide a summary of the functional specifications and photographs, if
available, of the product.
Our products Pillowsync conducts a marketing test to find out that idea for improvement.
Due to time, this Product takes a few months, which is around 4 months to fully develop and
test the product and product improvements.The additional technologies added to the product
requires a lot of testing to ensure that the technology can be used in the long run. As for the
cost, it depends on the market price, the type material to be used and the other additional
features maintenance.
2.6. Discuss any opportunities for the expansion of the product line or the development
of related product or service.
Opportunity to expand our product range by introducing our products pillosync to the
society. As we know, the importance of product development has the potential to keep the
economy afloat. Based on this, we made significant improvements to our products.
Pillowsync also plans to provide innovation and expansion of our current products. The
importance of gaining opportunities for product line development or development related
products, we Pillosync will come up with excellent products to ensure survival and design
the best strategies for growth to gain market demand.
3.0 TECHNOLOGY DESCRIPTION
However as our product's main goal is to provide full support for our user to rest,
the pillow needs to be devised as perfect as possible. Our research team has been working on
this product alongside individuals of expertise that can provide guidance on creating a full
body pillow that can fit all types of consumer. As this product is inspired by maternity pillow,
we want to provide the benefit the product has to cater to all individuals and not exclusive to
pregnant mothers only. Our research has concluded that the shape of the pillow and their
material bestow a massive impact on the effectiveness of the product. Therefore we choose
G- shape and U-shape as our mainline design plus velvet cover with fibre polyester filling as
the base. This will bring out the best from our product with guaranteed quality.
4.1 CUSTOMERS
Our product which is named as Pillowsync can be marketable for personnel use that
comes with the combination of soft pillow, a massager, and a heating pad. Since our product
is light and medium in size, it will be easier to carry around and most of the customers will
use this product anywhere when they are going to sleep and rest.
The major purchasers are the housewife, students, and the office worker. This product
is efficient to be used indoors and for the pregnant woman which can help support the belly
and provide a better position when resting. In Malaysia, there are mostly more than 50% of
people who do not have a good sleep pattern. Since our product is made with a massager and
heating pad, it will help the people who have body aches and period pain. From this, we can
see that this product is efficient to be sold and used by any people from any age.
This product is easily reached and receptive because we sell this product online and
wholesale through the manufacturer’s representative. For those customers who want to get
this product, they can order through our official website, or they can get it directly from our
company. We were focusing on launching our PillowSync in all retail in Kuantan.
4.2 MARKET SIZE AND TRENDS
Price Calculation
4 Massage Pad RM 41
5 Heat Pad RM 30
TOTAL = RM 150
= 6365 customers.
= RM (180 + 70 + 80) / 3
= RM 110
= RM 700 150
The demand market for Pillowsync within three years will increase. This is because
many people nowadays like new innovations that can reduce their cost to do something. The
minimum price that will be spent for our product is only RM 110, so we can predict about
each 1% of customers living in Pahang will attract with our product. So, the total market size
for our product is about RM 700 150. This product also has potential profitability because it
is a new innovation produced by us. As everybody knows, people nowadays love to use new
things in order to follow the technology trend.
For our product which is Pillowsync, we already target the potential annual growth in
order to sell this product to customers. Below is the estimation of total market size for second
and third years:
YEAR 2022 2023 2024
Total market size in 3 years = RM700 150 + RM 1 050 170 + RM 1 400 300
= RM 3 150 620
After this stage shows its improvement, we want to expand the market size to the big
organisation to use this product. This product is only being introduced inside our country,
then if we get good response from customers, we want to expand it to a country inside Asia.
Then we can continue to introduce it worldwide.
The major factors that affect market growth for “Pillowsync” generally come from the
rise in rate of pregnancy pillow which cause the strong demand in pregnancy pillow.
Nowadays, the pregnancy pillow has a good way that can prevent the muscle pain and getting
a better sleep. But, with having a massage pad and heat pad, pillowsync would help to reduce
the body aches and giving the comfortable sleep positions especially for pregnancy women.
Moreover, our product also more eco-friendly compared to others since we attached the
pregnancy pillow with a massage pad and heat pad. So, the customers can save their money
than buying another massage machine.
Besides, the opportunity that we use to introduce this product is capability push which
is technology driven. Technology driven means we introduce new innovation or invention to
customers that love new technology. So, we can say that this product will be a success if we
introduce it to the customer.
4.3 COMPARISON BETWEEN PILLOWSYNC AND OTHER COMPETITORS
PICTURE
PRICE RM 110 RM 70 RM 80
Most of the products have their own advantages and disadvantages based on several
significant aspects that will affect the decision of the customers to choose which company
provides the best products or services.
Companies from outside of Malaysia might have advantages on their product pricing
since the price is one of the most important aspects that will be considered by the customer to
purchase products. Customers will search for a company that offers lower price but with the
same quality.
As for the local competitions, we do not say that their products have the advantages in
pricing if compared to our product. But, since our product is an innovation of a pregnancy
pillow that can give a lot of benefits towards the customers, we can say that our pillowsync
has more advantages when compared to other local companies. We depend on the capability
push or the technology driven opportunity concept to make the customers choose our product.
Year
FIRST YEAR:
Total market share = 10% of total market size
= 10% of RM 700 150 = RM 70 015
4.5 Marketing Strategy
a. Overall marketing strategy
The groups that we are targeting are mainly pregnant women but we also target people who
are having uncomfortable conditions such as having pains, aches and injuries. We need to
create a product that attracts customers and follows the needs of customers. We are applying
a concept of trial-repeat-purchase in order to get the ideas about behaviour of customers and
what they prefer. If the characters of the product can be accepted by consumers or customers,
then it brings a rise of sales and profit.
b. Pricing
The pricing strategy that is used is value-based pricing. Our PillowSync is not just a simple
and basic maternity pillow as it has few features that have been added to the pillow. Thus, the
price that was set up is suitable for every component that is being used. Other than that, we
also use a competitive pricing strategy where we set the price of our product based on the
type of material used. We set an affordable price for the product which is the price not too
high and too low so it just fits the quality of the pillow as we also compete with other
companies. Thus, we want to show that our product is more valuable to be chosen.
c. Sales tactics
The method that we used to make sales and to distribute the product and service such as using
online platforms (social media), online stores and walk-in stores. We sell the product
physically in the stores and also from the website. Other than that, online advertisements
were prepared in order to reach more consumers who will give benefits to our sales. We are
hiring a product designer and also marketing expert in order to enhance the quality of the
product. The source of social media is used to share important information about the product
to potential customers.
d. Service and warranty policy
Our company develops the policy of service and warranty. We provide customer service that
is available both on online and offline platforms. The customer service will always be ready
to respond to our customers. Customers can reach the customer service on an online website
or physically meet at stores. By this way, customers are able to know more information or
want to ask any questionnaire. The product will be covered by 1 year of warranty so
customers get time to try our product then give compliments or complaints about the product
to the company. If there is any problem, customers can deal directly with the customer
service. Our company also provides shipping and maintenance.
e. Advertising and promotion
We are using advertisements through social media and online websites as this is the platform
that is mostly being used by people nowadays. Every time people look at the screen they are
able to see the advertisement made by our company. By this way, customers can reach and
look for the product. For offline advertisement, we will present banners and share brochures
in many places in order to grab attention from people. Our company gives promotions to
customers such as discounts or less in price if they become regulated customers or being
members.
f. Distribution
The product is distributed from the factory which then is passed to the retailer who is
responsible to sell the product. So customers will purchase our product directly from our
legal retailer.
5.0 MANAGEMENT TEAM
5. MANAGEMENT TEAM
Skills:
· Experience in handling
employees for a company.
Experience:
Skills:
Experience:
Experience:
Skills:
Experience:
Skills:
· Talented at using
recent applications and
technology
NURAIN SYAFIQAH BINTI MUZMAR Qualifications:
Experience:
Skills:
(CHIEF EXECUTIVE
OFFICER)
(ADMINISTRATIVE
MANAGER)
(FINANCIAL
MANAGER)
(MARKETING
MANAGER)
NURAIN SYAFIQAH 6,000 14% 14,000
BINTI MUZMAR
(OPERATION
MANAGER)
Task: Co Task:
In order to prevent frauds and provide To track the company cash flow from
financial opinion statement by true the early to end to verified that
and fair view of accounts. company in the proper lane accounted
to.
ADVERTISEMENT - DEVELOP WEBSITE
-Facebook (PILLOW❤Malaysia)
- Shopee (PILLOW❤Malaysia)
LOAN
RM100,000
Good financial planning is one of the essential things that any business start up needs
to have in order to survive for a long period of time. This is to ensure that the business is on
track and will not stray away from the goal which is to be profitable. Financial planning
section will think through the financial part such as one time start-up cost, working capital,
and operating costs.
Start-up costs are costs that are incurred in conjunction with one-time activities that
are needed in order for the company to begin their venture. For our company, the start-up
costs include items such as office and factory, office renovations and furniture,
manufacturing equipment.
A. START UP COSTS RM
Machinery 30,000.00
Working capital is the amount of initial expenditure required to finance the daily
operation until the business gets its first sale. The amount of working capital should cater for
as long as the company needs to be operational to generate enough sales to cover its
expenditures.
Marketing
Administrative
Operations
Other expenditure
Working capital + 5 %
Contingencies
6.3 Start-up Capital and Financing
Estimated start-up capital is the total amount of one time start-up costs and working
capital needed to start the project.
FINANCING
A cash flow pro-forma statement refers to the projected statement of cash inflow and
outflow throughout the planned period. Under normal circumstances, the pro forma cash flow
statement is prepared between three to five consecutive years.
2022 202 2024 202 2026
MONTH 3 5
'
CASH INFLOW
269,350 0 0
Capital {Cash)
Loan 100,000 0 0
Cash Sales 2,160,000 2,376,000 2,732,400 3,278,880 4,098,600
Collection of Accounts Receivable 0 0 0 0 0
CASH OUTFLOW
Principal 0 - - - -
Interest 0 - - - -
Loan Repayment:
Tax Payable 0 0 0 0 0
Next step in developing the financial plan is to prepare the pro forma income
statement which shows the expected profit or loss, showing the specific points in terms of
assets owned and financed for the planned period, which takes time around three to five
years. The pro forma income statement consists of production cost, gross profit and net
profits.
The costs of the good manufacturing or known as production costs refers to the total
production cost involved in producing finished goods including all cost, direct materials,
direct labour and manufacturing overhead and also differential value between the beginning
and ending balances during the work-in-progress. The gross profit is from the gross margin
realised after deducting the cost of goods from sales that represent the amount of profit before
deducting other operating expenditure. The net profit is defined as the differences between
gross profit and operating expenses for the planned period.
2022 2023 2024 2025 2026
ASSETS
,
Non-Current Assets (Book Value)
Land & Building 100,000 100,000 100,000 100,000 100,000
other Fixed 152,300 128,600 104,900 81,200 57,500
Assets . . . . .
other Non-Current Assets 3,000 3,000 3,000 3,000 3,000
Deposit 255,300 231,600 207,900 184,200 160,500
,
Current Assets
1nventory of Raw Materials
Inventory of Finished Goods & WorK-in-Progress
Accounts Receivable 471,127 956,364 1,777,560 3,119,174 5,253,795
Cash Balance
other Current Assets 471,127 956,364 1,777,560 3,119,174 5,253,795
TOTAL ASSETS
,
369,350 369,350 369,350 369,350 369,350
Net Worth (Equity)
265,800 736,322 1,543,072 2,870,518 4,991,257
AccumulatedFund 635,150 1,105,672 1,912,422 3,239,868 5,360,607
AceumulatedIncom
,
e
82,292 73,038 63,506 53,688 43,576
In a nutshell, Pillow❤ has shown its potential to grow as it has reached a certain level
of criteria for success. The location chosen was Kuala Lumpur. It will be a good start for
Pillowsync to be known among our potential customers which is the society. Kuala Lumpur
was an ideal location for our business as it was a strategic place to commercialise our new
products. We are very determined to have a good business performance by serving good
quality products while earning great profits. We also have a efficacious management team
that is led by the Managing Director then followed by the Administrative Manager, Financial
Manager, Marketing Manager, and Operating Manager. In terms of positions, each of us have
roles and responsibilities in maintaining the company's performance. Our team will put all the
effort to make sure the company achieves its goals which is to provide the best quality
product to all. Lastly, for this project, we made a financial plan for our products to know the
project total capital expenditure, sale and purchases, cost involved, loan that we borrowed
and our profit for every year. Based on the financial plan, we may know the total loss or
profit we get when we sell our products to customers.
9.0 APPENDICES
REFERENCES
1. Radwan, A., Ashton, N., Gates, T., Kilmer, A., & VanFleet, M. (2021). Effect of
different pillow designs on promoting sleep comfort, quality, & spinal alignment:
https://doi.org/10.1016/j.eujim.2020.101269
https://www.tandfonline.com/doi/full/10.1080/02739615.2014.850886?scroll=top&ne
edAccess=true
3. Quintero, K. C., Condez, V. M., Plaza, S. M., Bedolido, M. J., & Ermita, P. (2018).
1_43