TLE

L1: Personal Entrepreneurial Competencies (President, Pope)

4. Free independent traveler (FIT) or foreign

Achievement Cluster individual tourist.

1. Opportunity seeking
2. Persistence 5. Joiner - It refers to a non-registered guest

3. Commitment to work contract joining in occupying room.

4. Risk taking
5. Demand for efficiency and quality 6. Delegates - These are hotel guests participating

Planning cluster in a seminar, convention, conference, or meeting.

1. Goal setting
2. Information seeking 7. Tourists - This type of guests usually travels in

3. Systematic planning groups to visit famous places for sightseeing and

Power Cluster leisure.

1. Persuasion and Networking

2. Independence and Self esteem 8. Families - These guests check in on weekends or
during holidays to get away from work stress.

Lesson 2: Environment and Market

9. Business travelers - these guests are the most
important market for many lodging facilities.
1. Walk-in guests - They are clients or travelers who
check into a hotel unannounced or without prior
hotel reservation. L3: Front Office Tools and Equipment

2. Very important person (VIP) - This refers to a Pre-arrival activities - At this stage, in a non-
prominent person like a high-ranking official. automated system reservation, requests should be
(Politicians, Artist) recorded in index cards and then, preregistration
activities will be performed.

3. Very, Very important person (VVIP) - This refers

Arrival activities - At this phase, guests will sign in
to highly renowned person worthy of extra special
the registration book or registration record. Then, be
service from every staff in the hotel.
inserted in the room rack for stamping and
safekeeping.
10. Cash register - This is an electronic
1. Front desk counter - This furniture or main desk preprogrammed device that organizes money
is placed at a hotel's entrance to facilitate different transactions with guests.
transactions.
2. Mail and key rack - This multifunctional rack is
11. Guest folio tray This tool is used for filing or
used for safekeeping or holding of guests' mails,
keeping guest folios by room number at the front
messages, and room keys.
desk.

3. Room rack - This system displays the status of

rooms using color codes such as green for clean, L4: Front Office CALCULATIONS
red for occupied, white for confirmed, blue for
check out, and yellow for under maintenance.

4. Telephone - Used to convert sound and electrical

waves, into audible relays for communication.

5. Fax Machine- Sends/Receives printed messages

or images over telephone line through electronic
signals.

6. Computer – Used to store and process data, like

recording reservations, bookings, accounts. and
folios.

7. Printer with scanner - This peripheral or stand-

alone device, which is linked to a computer, is used
for printing texts or pictures and converting a
document to a digital image.

8. Credit card reader or magnetic stripe reader -

This is an input device that reads a Personal
Identification Number (PIN) or other data from a
guest's card-shaped storage.

9. Calculator or adding machine- This is a

mechanical or an electronic device that performs
calculations or computations.