Building CareOS for the emerging world

95% private clinics are solo independent practices, enjoying high patient trust. Yet,
their care infrastructure has not evolved for decades

Starts day at
Apollo Sugar chain

Solo-practitioner.
Partial care available: Complete care
Nutritionist infra available:
Fitness expert Nutritionist
Educators Fitness expert
CGM Dr Narendra
Educators
Independent Endocrinologist (15 yrs) Latest tech Large clinics/
Bangalore chains
practices like CGM
have gaps in are evolving to
emerging patient serve patient’s
needs & care infra emerging needs

Evenings at his own

95% practice, Sattva Clinic <5%

6 Lac private clinics in India

 We reimagine their care infra. A new-age CareOS, embedded seamlessly to these
practices, plugging a Care tech platform + Virtual care components
Stress
/sleep Physio
Nutrition Fitness Education

Plug-n-play platform

Integrated Personalized
health-data insights
Embedded seamlessly: Well-coordinated,
in doctor’s name; no personalized, complete
change to offline workflows care to patients

Doctor recommends Seamless onboarding Patient app integrates Virtual experts use Repeat consultation
care offering e.g. using QR & WA in CGM + lifestyle + insights from care app with same doctor ->
CGM + Lifestyle care offline flows clinical data -> insights & provide holistic care inputs on care
Practices like Sattva Clinic are transformed from outdated care infra to outstanding
care infra under 1 roof, while making more money

Current independent practice OneCare powered practice

Partial, uncoordinated care for patients Complete, well-coordinated, continuous care

Partial care (Only None or siloed No patient All care elements providing complete,
meds/diag) lifestyle care education well-coordinated care; & automated patient education

Perceived as traditional partial care practice Full-service practice with latest care standards

Missed monetization: ₹2k per patient visit More optimal monetization: : ₹3.3k per visit
Practice revenue/m: ₹ 3L Practice revenue/m: ₹ 5L (60% )
Doctor’s earning/m: ₹ 1.8L Doctor’s earning/m: ₹ 2.5L (30% )

Tech-enabled, holistic care is the new standard of care. We bring this to every independent practice.
Building a highly CAC-efficient, B2B2C business model which is a win-win-win for
patients, practitioners and OneCare

20% service fee (CAC) + Doctor recommends relevant

repeat consultations fee care offerings to patients

B2B2C Business Model

Win-Win-Win

OneCare delivers Patients pay to OneCare

care to patient for care offerings

Care offerings & prices: AoV ₹9.8k

CGM Insights: Lifestyle Care Plans:
₹6k ₹9k or 15k
Founders have decades of deep customer understanding and obsession for health &
lifestyle care. Attracted the best early-stage team to solve this problem
Dr Rakesh Shivran Sandeep Pandey (Engineering Head)
(Co-founder & CEO)
Ex-Eng Manager Amazon & Practo
2x founder
Strong tech depth in doctor SaaS & patient products
Ex-AVP Products - Practo
MBBS, IIM Bangalore
Srinivas Dasyam (Product Head)
12 yrs of deep experience
Ex-Product Director at Ola, Ola Electric
with solo/independent
practices segment Building products for new categories (Auto, EV)

Sagar Bhat Chetan CI (Marketing & Growth Head)

(Co-founder & COO)
Ex-Brand Head Ola (Cars/Foods)
Ex-Sr. Director - Ola, Growth hustler with unique consumer insights
Founding team - Ola Electric
IIT Bombay
Deepa Kamath (Head Nutritionist)
Endurance athlete & fitness
Ex-Sr Nutritionist at CureFit
expert for 10+ yrs (2x
Ironman, UltraMarathons) Experience of 10k+ chronic patients in USA & India
 Achieved early PMF with topline growing at 15% MoM, across 125+ practices, with a
clear path to profitability

Last 3 months CMGR: 15%

2.2k paid patients, ~300 new per month
5 - 30%+ recommended patients pay
Pivot to
CareOS model

₹70k Monthly revenue per mature practice

- Top practices with monthly rev ~₹3L
Full Stack
Gross Monthly Revenue (in Lacs)

Pilot
70% Gross margin, Operating profitability

Number of clinic partners

achieved at all mature (M6) clinics

3:1 LTV:CAC for patient acquisition

- 20:1 LTV:CAC for practice acquisition
Doctors love OneCare: ~70% M6 practice retention, organically expanding practice
revenues (NRR 100%+) with market-leading NPS

M1 M3 M6 M10 Doctors love our solution

Practice
95% 77% 68% 65% 57 Doctor NPS
Retention

Revenue
₹17k ₹45k ₹60k ₹70k 5 early customers are
per month
(per practice) investing in OneCare

“Land & Expand” with existing practices adding more patients every month organically

Avg Net Revenue Retention

(NRR) of 104%
- Strong organic growth at
existing accounts
 Patients love OneCare: 10 times/day engagement, high NPS and proven health
outcomes. This creates a strong growth loop.

Patients Love & Engage Patients Get Healthier

10 times/day 0.6 Mn/month 10+ research papers

Engagement on app Health data points added in national & international conferences

90% CSAT 80% improved 120 patients RCT

for care sessions on health outcomes NH, Apollo & Manipal Hospitals

Learns to drive better Sticky doctors adding

outcomes & NPS Doctor more patients
Happier,
healthier patient recommends
 Creating a new category of clinic tech: 2x more $ potential than existing ones
combined, and serving core interests of patients & practitioners

Better care &

higher monetization 1.8L relevant practices

25k top 15% practices

$1k/m: Lifestyle care
$1 Bn
+ $0.6k/m: Addnl elements
Practices $ pppm (Complications, Products,
Supplements etc)
6L $75
$500 Diabetes + ??: Share of $15Bn health
Mn spend driven by these
Gynecology
Marketing tech Care tech
for clinics for clinics Thyroid,
150k smaller practices
PCOS
$0.3k/m: Lifestyle care
Heart
$140
Practices $ pppm
Scheduling/
Mn
6L $20
EMR tech Joint

*pppm: per practice per month

We will be the default CareOS of the emerging world, converting 1Mn points-of-care
into tech-enabled full-service care systems, owning this $5Bn+ category

Developed World
120 Mn patients
- Advanced holistic
care already Emerging World
driven by large
~ 1Bn patients,
horizontal players
~ 1Mn practices
(payers, govts &
employers) - Fragmented ecosystem
dominated by independent
practices
- Whitespace for horizontal
care layer

CareOS for the billion patients of emerging world

 Scalable PMF for next 6 months, paving the path to $100 Mn annual revenue with
cities and specialty expansion

Ortho: ₹50 Cr

Heart: ₹200 Cr
2.5

Diabetes + Harmonal + Gynec + Heart, Ortho

2.0 Harmon+Gynec
₹150 Cr

2 Cities 3 Cities 6 Cities 20 Cities

125 Practices 400 Practices 1.1k Practices 9k Practices

1.0

₹4 Cr ₹8.5 Cr ₹25 Cr ₹800 Cr

(Annual) (Annual) (Annual) (Annual)
0.5
Diabetes
₹400 Cr

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