Critical Incidents Interview with Participant #

Managerial Effectiveness

Interviewee’s Name Sherifa

Interview Place & date At a coffee shop on 17th June 2022
Age 37
Gender Female
Highest Education Bachelor’s Degree
Job Title Information Technology Officer
Level of Position at the Organization: Middle
Entry? Middle? Senior?)

Experiences: 12 years

Nationality Local
 Critical Incidents Interview with Participant #
Data Collection Sheet

Background Critical Incident Consequence/Outcome E/I*

Situation/circumstance/context What exactly did the manager do/say? How or in what Why and how is the
way did he/she do or say it? What specific aspect of incident described an
the observed manager’s behaviour did you perceive example of ‘effective#
and judge to be ‘effective ‘ or ‘least or ‘least effective/ineffe
effective/ineffective’ in that instance? ctive ‘managerial
behaviour
1 The Kuwait Finance House has actively During a Performance review, I casually mentioned my I felt frustrated and I
promoted new talent to Managerial Positions interest in the recently Opened Team Lead Position. undervalued. His lack of
and equipped them with Team Lead and Instead of Offering support and Motivation, my manager confidence in my abilities
Management tasks. I have been a Loyal responded with a surprised expression and stated, “That’s and my proven track
Employee of the Company for 7 Years, and I Quite Unexpected. Are you sure you’re ready for the record made me doubt my
feel confident about applying for a recently additional responsibility?”. decision to apply for the
Opened Team Lead Position. My Strong position.
Track Record, Leadership Skills and Work
Ethic made me believe I am the frontrunner
for the promotion.
2 After seven years at Kuwait Finance House, I brought up the disparity with the HR manager after The company would E
I had established myself as a highly skilled providing a detailed explanation of the situation and listen to me and take
and reliable employee. I was recently expressing my concerns about the pay gap. Someone on action to reduce salary
assigned additional responsibilities, my HR team took the time to listen and responded inequality, I thought. My
including managing projects and providing compassionately. The steps taken by the organization to trust in the company's
technical support to colleagues. To my reward loyal employees and close the gender pay gap leadership and its
surprise, I learned that a new coworker who were detailed by him. commitment to fair
was less experienced and had fewer compensation practices
responsibilities than me was receiving a has grown as a result.
higher salary.
3 During a brainstorming session for ideas to Several weeks after presenting my cost-reduction plan, I Witnessing My Manager's
reduce department costs, I proposed a overheard my Manager discussing it with senior appropriation of my work
comprehensive plan that gathered immersive management. He gave the entire strategy as his original left me feeling betrayed
support from my colleagues. However, I concept, failing to acknowledge my contribution. When and deeply demotivated.
noticed a concerning pattern of my manager questioned about the source of the ideas, he dismissed it as My passion for the job
taking credit for her ideas and contributions. a collaborative effort, implying his leadership in faded, replaced by
developing the plan. resentment towards my
Manager's manipulative
behavior.
4 Kuwait Finance House organized a week- I discovered I was not chosen for the program. On His assumption and
long leadership development seminar for Approaching the manager to inquire about the selection disregard for my
long-serving employees. As a dedicated criteria, he informed me that he deemed her unsuitable due capabilities left me
employee with seven years of experience, to her responsibilities as a mother. He expressed that the feeling frustrated and
this program would be a valuable program's demanding schedule, which required being undervalued. I felt my
opportunity to enhance my skills and prepare away from family for a week, would be incompatible with work and dedication were
for future leadership roles. I eagerly awaited my personal life. overlooked simply
the announcement of the selected because of gender and
participants. family roles.
5 Due to the pandemic, Kuwait Finance House I was surprised to learn that the date for the next His intentional exclusion
restarted its regular Saturday brainstorming brainstorming session had been set and invitations sent out left me feeling isolated
sessions for employees to share ideas on without her being included. Upon inquiring about my and undervalued. My
improving company operations. I eagerly absence from the list, My Manager dismissed my confidence in my abilities
awaited the next session because I was concerns, attributing it to an oversight. However, I later and potential for
known for my innovative thinking and discovered that the Manager had deliberately instructed advancement within the
dedication to the company's success. the HR department to exclude her from the meeting. company shattered. This
fueled doubts about the
company's commitment
to fairness and
transparency.
6 After several years as a highly skilled and I approached the Branch Manager with a request for His unwavering belief in
dedicated Junior Financial Analyst, I felt mentorship. He welcomed me with warmth and listened me and commitment to
ready for the next step in my career at attentively to my concerns and goals. He acknowledged my growth encouraged
Kuwait Finance House. I aspired to take on a my strong work ethic and recognized my leadership me to persist in my
 managerial role. I sought guidance from a potential. After that, he offered me a one-on-one pursuits and pursue my
branch manager to understand what I could mentorship session, where he provided me with helpful aspirations. I experienced
do to further my career development. feedback, guided my skill development, and paved the a sense of belonging, self-
way for me to eventually take on a management position. assurance, and optimism
during my time at Kuwait
Financial House.
7 I recall, in the middle of a crisis, the My male coworkers were receiving promotions despite the His disregard for
difficulties women faced when I was a young fact that our performance ratings were equal, so I decided professional boundaries
woman attempting to enter the male- to confront the HR manager about it. Afterwards, he and attempts to leverage
dominated field of banking. Even though we complimented my performance in a private meeting and his position for personal
had achieved progress in our battle for then proceeded to make covert, unwelcome approaches. gain disgusted me.
gender equality, it didn't stop me from He claimed that if she complied with his requests, she
establishing my own unique position and could assist me in advancing in my job.
contributing my knowledge.

8 She had been applying for the senior
management post at the company's
headquarters for months, so hearing that she
had been interviewed for it was really
thrilling for me. This chance gave me hope
and a sense of achievement since it
challenged the long-held belief that a young
woman couldn't succeed as a financial
analyst.
The Branch Manager got in touch with me not long after I The Branch Manager's
got the interview notice. He was dead serious when he faith in me and
told me that I had nothing but praise at the company's unwavering support as I
headquarters. I was highly praised by him for my ascended the ladder
leadership abilities, impact on the company's success, and meant the world to me. It
future. His seriousness in his function as my mentor was was a tremendous weight
evident in this. He told me I was a great fit for the position off my shoulders to know
after my interview went smoothly. that my branch manager
had actively searched out
ways to promote me and
had supported my
professional growth.
9 Joining the company as a senior manager
was both a thrilling and nerve-wracking
adventure. Despite my reservations, I was
hell-bent on ensuring a smooth transition and for guidance. He used stories to illustrate points about counsel and unfailing
establishing my dominance over this
massive, seasoned crew.
10 After becoming the Senior Manager, I was
excited to enter my new office at the
company headquarters.
My supervisor understood my predicament, provided My anxieties were
insightful criticism, and laid out concrete plans to help me
substantially allayed by
succeed as a manager of a big team when I went to him the manager's insightful
teamwork, open communication, and efficient delegation. support. Because of his
faith in me and his
willingness to lend a
hand, I felt prepared to
take on my new role.
The next day, the company's previous senior manager paid This provided confidence
me a visit at my office. In an effort to make me feel at and support, allowing me
home, he introduced me to the other managers on the to thrive in my new
team. His kind hospitality extended to a tour of his career.
workplace, where I was enlightened on the inner workings
and management of the company.