RESEARCH COLLEGE of HOSPITALITY MANAGEMENT

Liceo De Masbate

RESEARCH COLLEGE of HOSPITALITY MANAGEMENT

Liceo De Masbate

PERCEPTION OF FOURTH YEAR BSHM STUDENTS OF LICEO DE

MASBATE

ON THE OPERATION AND FUNCTIONALITY

OF HOTEL DE LICEO

I –INTRODUCTION

The perception of fourth year Bachelor of Science in Hospitality Management (BSHM)

students at Liceo de Masbate on the operation and functionality of Hotel de Liceo is an
interesting topic to explore. Hotel operations and functionality are integral to the field of
hospitality management, and studying students’ perceptions can provide valuable
insights. In this study, we aim to analyze the perceptions of fourth year BSHM students at
Liceo de Masbate regarding the operation and functionality of Hotel de Liceo. This hotel
serves as a training ground for the students, providing them with practical experience and
exposure to the real-world operations of a Hotel. By gaining an understanding of the
students’ perceptions, It helps evaluate the effectiveness of the training provided by Hotel
de Liceo, identify areas for improvement, and gain insights into the overall learning
experience of the students. This research will involve conducting surveys or interviews
with the fourth year BSHM students, focusing on their understanding of hotel operations
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Liceo De Masbate
such as front office management, food and beverage operations, housekeeping, customer
service, and overall guest satisfaction.

The data collected will be analyzed and used to present a comprehensive overview of the
students’ perception towards the operation and functionality of Hotel de Liceo. The
analysis will provide valuable insights for the management of Hotel de Liceo, as well as
contribute to the enhancement curriculum at Liceo de Masbate.This research aims to
contribute to the improvement of training programs and courses offered to BSHM
students, and ultimately enhance their preparation for a successful career in the
hospitality industry.
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Liceo De Masbate

BACKGROUND OF THE STUDY:

The Perception of Fourth Year BSHM students at Liceo de Masbate regarding the
operation and functionality of Hotel de Liceo is the focus of this study. Liceo de
Masbate is known for its reputable hospitality management program, and Hotel de Liceo
serves as a crucial facility for hands-on learning experiences.

Understanding the student’s perception of the hotel’s operation and functionality can
provide valuable insights for improving the curriculum and training methods. This study
aims to assess the student’s perception, Identify strengths and weaknesses, and gather
recommendations for enhancing the operation and functionality of Hotel de Liceo. The
findings will contribute to the improvement of the hospitality management curriculum
and ensure that graduates are well-prepared for the industry.
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Liceo De Masbate
THEORITICAL FRAMEWORK

Perception of fourth year BSHM students of Liceo de Masbate on the Operation and
Functionality of Hotel de Liceo can be based on the following theories and concepts:

1. Service Quality Theory:

This theory suggest that individuals evaluate the quality of a service based on their
perceptions of various dimensions such a tangibles, reliability, responsiveness, assurance,
and empathy. In the context of the thesis, the students’ perception of the Hotel de Liceo
can be analyzed based on these dimensions to understand their overall satisfaction and
perception of the hotel’s service quality.

2. Expectancy-Disconfirmation Theory:

This theory posits that customer satisfaction influenced by the perceived performance of
the product or service compared to their expectations. Applying this theory, the students’
perception of hotel’s operation and functionality can be compared to their expectations to
determine their level of satisfaction and indentify and gaps or disconfirmations.

3. Social Exchange Theory:

This theory explores the relationships between individuals and organizations,

emphasizing the exchange of resources, benefits, and costs. In the context of the thesis,
the students’ perception of the hotel’s operation and functionality can be influenced by
the perceived benefits they receive (e.g., quality service, learning opportunities) and the
costs they incur (e.g., time, effort, financial investment).

4. Organizational Culture Theory:

This theory focuses on the shared beliefs, values, and norms within an organizations that
shape individuals’ behaviors and perceptions. It can be applied to understand how the
organizational culture of Hotel de Liceo influences the students’ perception of its
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Liceo De Masbate
operation and functionality, including aspects such as communication, teamwork, and
leadership.

5. Experiental Learning Theory:

This theory suggests that individuals learn through their experiences and reflection on
those experiences. In the context of the thesis, the students’ perception of the hotel’s
operation and functionality can be influenced by their previous experiences in the
hospitality industry, classroom learning, and exposure to different hotels. This theory can
help understand how their prior knowledge and experiences shape their perception of
Hotel de Liceo.

By utilizing these theoretical frameworks, the thesis can provide a comprehensive

analysis of the perception of fourth-year BSHM students at Liceo de Masbate regarding
the operation and functionality of Hotel de Liceo. These frameworks will help in
understanding the factors influencing their perception, dentifying areas for improvement,
and providing recommendations to enhance the hotel’s operation and functionality.
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Liceo De Masbate

CONCEPTUAL FRAMEWORK:

INPUT PROCESS OUTPUT

Perception of -Questionnaire The researchers aims to

fourth year provide a comprehensive
BSHM students - Interview understandings about the
of Liceo de - Analysis and Perception of the fourth
Masbate on the interpretation BSHM students about the
operation and operation and functionality of
functionality of Hotel de Liceo and its impact
Hotel de Liceo. on their learning and career
readiness. By providing
insights about the impact of
practical training on students
can be valuable for educators,
hotel management, and
policymakers in the
hospitality industry.

FEED BACK
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Liceo De Masbate

ASSUMPTIONS

1. It is assumed that the students perceive their experience at Hotel de Liceo as

instrumental in preparing them for their future careers in the hospitality industry.

2. They recognize the value of practical training in developing essential skills, building
confidence, and understanding the intricacies of hotel operations. While the overall
perception may be positive, there may still be areas where the students believe
improvements can be made.

3. This could include suggestions for enhancing hands-on operations, upgrading facilities,
or implementing new set of propositions to improve efficiency.

These assumptions provide a basis for further exploration and analysis of the students’
perception of the operation and functionality of Hotel de Liceo. Conducting research to
validate or challenge these assumptions would provide valuable insights into the
effectiveness and impact of the hotel’s operations on the students’ learning and career
readiness.
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Liceo De Masbate

SIGNIFICANCE OF THE STUDY

This study is conducted to determine the perception of a fourth year bachelor of Science
in Hospitality Management (BSHM) student can vary depending on different
perspectives. Employers and industry professionals may perceive a fourth year BSHM
student as someone who has developed a strong understanding of the hospitality industry,
gained practical experience through internships, and possesses the necessary skills to
enter the workforce.

Fellow students and faculty members may perceive a fourth year BSHM students as
knowledgeable, experienced, and capable of taking on leadership roles within the
program. They may also see them as potential mentors for younger students and valuable
contributors to class discussions and group projects.

From a personal perspective, a fourth year BSHM student may perceive themselves as
ready to graduate and start their career in the hospitality industry. They may feel
confident in their abilities, proud of their accomplishments, and excited about
opportunities that awaits them after graduation.

Overall perspective, the perception of a fourth year BSHM student is likely to be positive,
as they progressed through their program, gained valuable experience, and are on the
cusp of entering the workforce in a thriving industry.
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Liceo De Masbate

SCOPE AND DELIMITATIONS

Scope:

1.Participants:

This study will focus on fourth year Bachelor of Science in Hospitality Management
(BSHM) students at Liceo de Masbate who have undergone practical training or
coursework related to Hotel de Liceo.

2.Time frame;

This research will cover the perceptions formed during a specific academic term,
considering the evolving dynamics within the hotel during that period.

3.Operational Aspects;

The scope encompasses various operational dimensions of Hotel de Liceo, including but
not limited to guest services, kitchen operations, housekeeping, and administrative
functions.

4.Learning Environment:

The study will explore how the learning environment. Including classroom instruction
and hands-on experiences within Hotel de Liceo, contributes to the perception of BSHM
students.
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Liceo De Masbate

Delimitations:

1.Geographical Limitation;

The research is confined to the perceptions of fourth year BSHM students at Liceo de
Masbate, and findings may not be directly applicable to students in other institutions or
regions.

2.Academic Level:

The study focuses specifically on fourth year students, and the perceptions of students in
other academic years are not included in the scope.

3.Specificity to Hotel de Liceo:

The investigation is limited to the operation and functionality of Hotel de Liceo, and
comparisons with other hotels or hospitality establishments are beyond the study’s scope.

4. External Factors;

The research does not extensively delve into external factors influencing perceptions,
such as personal experiences outside of the academic environment or factors unrelated to
the operation of Hotel de Liceo.

5.Long-term impact:

The study may not address the long-term impact of perceptions on the professional
practices of BSHM graduates beyond their academic journey at Liceo de Masbate.

By defining the scope and delimitations, the research aims to provide a focused and
meaningful exploration of the perceptions of fourth year BSHM students at Liceo de
Masbate regarding the operation and functionality of Hotel de Liceo within specific
parameters.
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Liceo De Masbate

DEFINITION OF TERMS

Bachelor of Science in Hospitality Management (BSHM)- An undergraduate academic

degree program that provides students with the knowledge and skills needed to pursue
careers in hospitality and related industries.

Event Management- Involves planning and coordinating various events, conferences, and
functions hosted at the establishment. It requires organizational and logistical skills.

Front Office- Refers to the area where guest interactions take place, including reception,
reservations, and guest services. It is important to make a good impression.

Food and Bevarage Management- This involves overseeing the food and drink operations
in a hotel. It includes menu planning, procurement, cost control, and ensuring high-
quality service.

Hotel functionality- Refers to the diverse set of operations and services provided by a
hotel to meet the needs and expectations of guests while ensuring the smooth and
efficient management of the establishment. It encompasses a range of activities and
services designed to create a positive and comfortable experience for guests during their
stay.

Hospitality Industry- Includes enterprises that provide services to visitors. It includes

loding, food and beverage, event planning, and other services.

Hospitality Management-The field of study and professional practice that focuses on the
efficient and effective management of various aspects within the hospitality industry,
including hotels, restaurants, events, and tourism.

Hotel Operations- Refers to the day-to-day activities and tasks involved in running a
hotel efficiently and effectively. These operations cover a wide range of functions and
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Liceo De Masbate
departments within the hotel, all working together to provide quality services to guest and
ensure the smooth functioning of the establishment.

Housekeeping- Refers to the department responsible for maintaining cleanliness and

order in guest rooms and public areas. It plays a crucial role in guest satisfaction.
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Liceo De Masbate
Members:

Atchi May H. Hagad

Joshua Hulom

Stephanie Latosa

Gary mae Masamoc

John Germina Rapsing

Ma. Allysa Jane Salgo Guiz

Maria Jessebel Rosite

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Liceo De Masbate

Research Questionnaire :

1. How often do you visit Hotel de Liceo?

A. Once a week
B. Twice a week
C. During classes
2. Do you think a Bachelor of Science in Hospitality Management students has a
good understanding of the operational and business aspects of the hospitality
industry?

( YES OR NO )

3. What is the level of your familiarity and understanding regarding the different
functions within Hotel de Liceo?

Limited Moderate Extensive

4. What are your thoughts on the potential for personal and professional growth for
someone pursuing a Bachelor of Science in Hospitality Management degree?

High, with significant opportunities for both personal and professional

development.

Moderate, with some potential for growth in both personal and professional
aspects.

Low, with limited prospects for personal and professional advancement in

pursuing a Bachelor of Science in Hospitality Management degree.
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Liceo De Masbate

5. What motivates you to pursue a degree in Bachelor of Science and Hospitality

Management (BSHM) ?

Passion for the hospitality industry and desire to excel in it.

Career opportunities and potential for growth in the field.

External influences or expectations, such as family or societal pressures.

6. What is your view since the Hotel de Liceo opened and started opening

Positive, with improved services and amenities

Nuetral, as I haven’t noticed significant changes.

Negative, with concerns about quality or experience since its opening.

7. What skills or qualities do you associate with a student studying Bachelor of

Science in Hospitality Management.

Excellent communication and customer service skills.

Strong organizational and leadership abilities.

Proficiency in problem-solving and adaptability.

8. What areas of BSHM are you most interested in and why?

Event Management – I enjoy coordinating and organizing special occasions.
Hotel Operations – I have a fascination with the day – to – day running of hotels.

Tourism and Travel – Exploring different cultures and destinations intrigues me.
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Liceo De Masbate

9. How would you rate your overall satisfaction with the functionality and operation
of Hotel de Liceo?
Very satisfied, exceeding expectations .
Moderately satisfied, with some areas for improvement.
Not satisfied, significant concerns with functional and operation.

10. What suggestions can you give to improve more the Hotel de Liceo?
Expand hands – on learning opportunities within different hotel departments.
Foster stronger industry connections for student internships and placements.
Introduce mentorship programs to enhance student – professional interactions and
learning experiences.

11. How you perceive the academic rigor and relevance of Bachelor of Science in
Hospitality Management?
Highly rigorous and relevant, providing a comprehensive education.
Moderately challenging, with room for improvement in relevance.
Not very rigorous or relevant, requiring enhancement for a more robust program.

12. What do you perceive as the biggest challenges facing the field of BSHM?
Evolving customer expectations and preferences.
Staff recruitment and retention in the hospitality industry.
Keeping up with technological advancements in hospitality management.

13. Do you think there are any misconceptions about the BSHM field, and if so how
would you address them?

( YES OR NO )
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Liceo De Masbate

14. What kind of career opportunities do you think a Bachelor of Science in

Hospitality Management student might have?
Diverse opportunities, including hotel management, event planning, and tourism
roles.
Limited options, mainly confined to traditional hospitality sectors.
Expansive possibilities, extending to roles in business, marketing, and customer
service.

15. Do you agree that Hotel de Liceo can provide enough knowledge to the BSHM
students?

( YES OR NO )