Aftersales Training report – Hospitals Across Governorates

We will be sharing insights from the recent aftersales training program, where we, Abas Ali and
Ali Awad, had the invaluable opportunity to immerse ourselves in hands-on experience at healthcare
centers across various governorates.

1. Training Overview:

-Objective: Our main goal was to gain a deep understanding of aftersales service in hospitals, with a
specific focus on Periodic maintenance, Paper work, troubleshooting and fixing.

- Participants: Us Abas Ali Mousa, and Ali Awad Khaleefah, accompanied experienced After sales
engineer Hassen Jamal to hospitals and engaged with the Medical Devices Division engineers and the
medical staff.

- Duration: The training spanned 1 week, during which we were fully immersed in the hospital
environment, actively learning the maintenance processes.

2. Training Activities:

- On-Site Learning: The most impactful aspect of the training was the on-site learning experience. We
had the privilege to observe and actively contribute to the diagnosis and repair of monitors and centrals
in the healthcare centers.

- Collaboration: Engaging with the resident engineers was invaluable. We had collaborative sessions
that facilitated open discussions about challenges, best practices, and innovative solutions specific to
medical devices maintenance.

3. Personal Learnings:

- Knowledge Assimilation: The transfer of knowledge from the experienced Aftersales engineer to us
was enriching. It deepened our understanding of the complexities involved in maintaining critical
healthcare equipment.

4. Future Impact:

- Improved Support Services: Armed with the knowledge gained during this training, we are confident
in our ability to provide more efficient and effective aftersales support for hospital equipment.
5. Hospitals we serviced:

 ‫مستشفى الحسين التعليمي \ مثنى‬

 ‫مستشفى اطفال كربالء التعليمي \ كربالء‬
 ‫مستشفى االسكندرية العام \ بابل‬
 ‫مركز امراض وجراحة القلب \ ميسان‬
 ‫مستشفى الزهراء \ واسط‬
 ‫مستشفى الزهراء التعليمي \ نجف‬
 ‫مدينة الصدر الطبية \ نجف‬

In conclusion, this training experience has been a pivotal chapter in our professional development. It has
not only expanded our technical skill set. It also helped us better understand the details of supporting
customers after a sale. I am eager to apply these newfound insights in our journey to deliver exceptional
service to our healthcare clients.

Abas Ali Mousa Ali Awad Khaleefah

16/12/2023 16/12/2023