Internship Report

Multan Development Authority (MDA)

Supervisor:

DR RABIA LUQMAN

ASSISTANT PROFESSOR (MS)

Submitted by:

MUHAMMAD SAAD HASSAN KHAN

CIIT/FA20-BBA-023/VHR

Department of Management Science

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 Letter of undertaking

I am M.SAAD HASSAN Student ID FA20-BBA-023 here by confirm

that the internship report I have provided is exclusively my own
effort. I did not copy my report partly or totally from any other
student or from any other source either against payment or free
and I did not provide any plagiarized material in any section of
my report. I further confirm that the documents (internship
completion certificate & evaluation form) that I have provided
are genuine (i.e. not forge/fake) and have been issued by the
authorized person in the organization. If I am found guilty of
misstating, misleading or concealing the facts about my
activities (either academic or non-academic but relevant to this
course) at any stage, the university is authorized to take
disciplinary action against me according to university policies
and regulations.
I hereby also confirm that I have carefully read and understood
all the guidelines, rules and regulations provided by the course
instructor or supervisor. I assure that I will follow the
instructions regarding presentation & viva voce and will appear
on the scheduled date for presentation & viva voce which will be
intimated to me by the Course Instructor or supervisor. In case of
any negligence, I shall be held responsible.
Name: MUHAMMAD SAAD HASSAN KHAN

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 Signature…………………………….

Date………………………………..

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 APPROVAL CERTIFICATE

It is certified that Muhammad Saad Hassan Khan, Registration No. CIT/FA20-BSBA 023/VHR
has carried out all the work related to this internship report under my supervision at the
Department of Management Sciences COMSATS, Vehari Campus and the work fulfills the
requirement for award of BSBA degree.

Date:

Supervisor:

DR Rabia Luqman
Assistant professor

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 ACKNOWLEDGEMENT

Start with the name of ALLAH the most beneficent and the most merciful and all praise to Allah
Almighty. After Allah, the holy prophet Mohammed (SAW) is the last prophet of ALLAH Who
brought for us revelation and unlimited knowledge and became us the civilized human being.

Now that I have finally completed my internship, I'd like to thank some of the most intelligent
persons who helped me to end this journey successfully. First of all, I'd like to thank site
supervisor Mr. Ali Raza. He was with me every step of the way and always directed me in an
appropriate manner through my entire internship. At the end, I'd like to specially thank Ma, am
Rabia Luqman, who is my internship advisor. She helped me whenever I felt trouble in any
situation; she was very kind and a humble person and was a helping hand to me.

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 EXECUTIVE SUMMARY

Established on October 22, 1976 under the Punjab Development of Cities Act,
Multan Development Authority (MDA) is a successor body of Multan Improvement Trust
(MIT), that was established in 1944 under Punjab Town Improvement Act, 1922. The scope of
MIT was limited to residential and commercial schemes located in municipal boundaries which
were then called city area. MDA's area of jurisdiction spreads over 560 km² covering almost all
important establishments like Bahaud din Zakariya University (BZU), Pak Arab Fertilizers and
Industrial Estate, and others. The prime responsibility of MDA is to evolve policies and
programs relating to launch new housing schemes, residential development of the city and
important engineering projects. MDA has been launching a number of developmental projects
especially in housing sector consisting of more than 30,000 plots of various sizes and utility.

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TABLE OF CONTENTS

Pg#

LETTER OF UNDERTAKING 2

INTERNSHIP CERTIFICATE 3

APPROVAL CERTIFICATE 4

APPROVAL SHEET 5

ACKNOWLEDGEMENT 6

EXECUTIVE SUMMARY 7

CHAPTER 1 INTRODUCTION OF THE MDA

1.1 Organogram of organization 11
1.2 Overview 12
1.3 Vision 12
1.4 Mission 13
1.5 Branches of MDA 13

CHAPTER 2 PRODUCT AND SERVICES

2.1 product and services 15-16

CHAPTER 3 COMPANY ANALYSIS

3.1Operation analysis 17

3.2Financial analysis 17

3.3Environment analysis 18

3.4Competitor analyses 19

3.5Technology analysis 20

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CHAPTER 4 WEEKLY REPORTS

4.1 Week 1 21

4.2 Week 2 22

4.3 week 3 23

4.4 Week 4 23

4.5 Week 5 24

4.6 Week 6 25

CHAPTER 5 SWOT ANALYSIS

5.1 Strengths 26
5.2 Weaknesses 26
5.3 Opportunity 27
5.4 Threats 27

CHAPTER 6 DIRECTORATES OF MDA, MULTAN

6.1 Finance and Administration 28-29

6.2 Engineering Directorate 30

6.3 Town Planning 31

6.4 Estate and Land Management 32 -33

6.5 Traffic Engineering and Transportation 34

6.6 Information Technology Directorate 35

6.7 Legal Directorate 35

6.8 Enforcement Directorate 36

6.9 Architecture Directorate 36

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 6.10 Urban Planning Directorate 36

CONCLUSION 37

RECOMMENDATION 38-39

REFERENCES 40

INTERNSHIP EVALUATION FORM 41-43

PLAGIARISM REPORT

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 CHAPTER 1

INTRODUCTION OF MULTAN DEVOLPMENMT ATHOROTUTY

1.1 ORGANOGRAM OF ORGANIZATION

The hierarchical representation of an organization's structure

ABBREVIATIONS

 DG: Director General  SPU/PMU: Strategic  D ARCH: Director Architecture

Planning Unit  D LEGAL: Director Legal
 ADG: Additional Director
General  DUP: Director Urban  D TE&TP: Director Traffic
Planning Engineering & Transportation
 SOT: Staff Officer
Planning
Technical  DTP: Director Town
Planning  D ENF: Director Enforcement
 PRO: Public Relation
 D (E&LM): Director Estate &
Officer  DIT: Director Information
Land Management
Technology
 WASA: Managing
 DE: Director Engineering
Director Water and

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  DF&A: Director Finance
Sanitation Agency
1.2 Overview
Established on October 22, 1976 under the Punjab Development of Cities Act, Multan
Development Authority (MDA) is a successor body of Multan Improvement Trust (MIT), that
was established in 1944 under Punjab Town Improvement Act, 1922. The scope of MIT was
limited to residential and commercial schemes located in municipal boundaries which were then
called city area. MDA's area of jurisdiction spreads over 560 km² covering almost all important
establishments like Bahauddin Zakariya University (BZU), Pak Arab Fertilizers and Industrial
Estate, and others. The prime responsibility of MDA is to evolve policies and programs relating
to launch new housing schemes, residential development of the city and important engineering
projects. MDA has been launching a number of developmental projects especially in housing
sector consisting of more than 30,000 plots of various sizes and utility.

Multan Development Authority has staffed many skilled personnel from different disciplines.
The Urban Development Wing of MDA is administratively divided into six directorates i.e.
Directorate of Town Planning; Directorate of Engineering; Directorate of Estate and Land
Management; Directorate of Finance and Administration; Directorate of Urban Planning; and
Directorate of Traffic and Transportation Planning having an overall strength of 635 employees.

1.3 Vision
MDA strives to be an accountable and people-friendly principal planning and development
vehicle of the Multan, aiming at providing and continuously improving metropolis-vide
development works, facilities and services of acceptable standards to all. MDA attempts to turn
Multan into an "attainable city" with combined support of people, private sector and different
level of the Government, where overwhelming majority enjoys convenient, healthful and
satisfied living.

It further seeks to enable Multan to position itself to meet the challenges of the future and to
seize opportunities in an effective, efficient, equitable and sustainable manner making special
efforts on challenges triggered by rapidly growing population, ever increasing demands, needs
for institutional adjustments and forces of changes within and without.

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1.4 Mission
Mission statement of MDA is outlined below:

To establish a comprehensive system of planning and development in order to improve the

quality of life in Multan City .

To establish an integrated development approach and a continuing process of planning and

development to ensure optimum utilization of resources and economical and effective utilization
of land.

To evolve policies and programs relating to the improvement of the environment, housing,
industrial development, traffic transportation, water supply, sewerage, drainage, solid waste
disposal and allied matters.

1.5 Branches of Multan Development Authority

Public Relations Branch

This branch has to bring public outreach and liaison of MDA in media and other
public forums. Headed by Public Relations Officer, this branch keeps watch on all the newspaper
to collect daily news about MDA and WASA and its functionaries, keeps interaction with
newspapers; disperses advertisements of MDA in different newspapers and flashes media
coverage to MDA's ongoing projects.

One Window Cell Operation

Opened in January 2000, this cell provides all the services of MDA to the general
public at one front reception desk vis-à-vis: allotment of plots; payments; delivery of possession;
execution of sale agreement; issuance of Entitlement Performa (EM Performa); issuance of

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proprietary rights/sale deeds; sanction of building plans; issuance of NOC for transfer of plots,
issuance of site plan; sanction of private housing scheme; and NOC for private housing schemes.
The public complaints are also received and redressed at this desk.

Medical Branch

Headed by a licensed physician as Medical Officer, this branch is dedicated to

diagnose the health problems related to MDA and WASA employees. Referring them to
consultants and or for laboratory tests, if so required and prescribing the medicine. MDA has a
number of medicine stores in different corners of the city which provide medicine to the
employees as per MO’s prescription. This branch totally supports employees and their family.

Judicial Court

The judicial court in MDA is working in accordance with the provision of The
Punjab Development of Cities Act, 1976. The court, headed by a judicial magistrate, (on
deputation in MDA) imposes penalty on the individuals/parties involved in violation of building
bylaws; encroachments; illegal commercial use of residential properties; illegal private housing
schemes; and if any developer has not completed development works in an approved private
housing schemes. Town Planning Directorate and Land Control Branch of MDA are the
prosecuting branches that make complaints to judicial courts.

Headquarter / Design Cell

This branch conducts engineering surveys for developmental projects. They also
prepare traffic management plans, traffic engineering proposals, geometric designs, road safety
plans, pedestrian safety plans and other engineering related jobs. This branch keeps coordination
between various formations of engineering directorate, checking of contractor’s progress and
review of contractor’s bills on behalf of Director Engineering MDA.

Motor Transport Branch

This branch is responsible to maintain MDA’s fleet. They have to acquire POL to
get repair of MDA vehicles. They are responsible to sell the old vehicles on auction and buy new
one when needed. Headed by a Motor Transport Officer (BS-16), this branch is supported by a
number of official drivers and mechanics of different disciplines.

Land Acquisition Branch

This branch is headed by Land Acquisition Collector, an official from Revenue

Department on deputation. He is supported by number of patwaris and a girdawar to run the

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business of land acquisition. This branch is responsible to acquire land for MDA's developmental
projects. Conduction of surveys to prepare the list of owners and addresses from revenue record,
serving upon them the notices under Land Acquisition Act and announcing payment award are
its main responsibilities.

CHAPTER 2

2.1 Product and services of MDA

1. City Planning and Development:

MDA Multan takes the lead in designing, planning, and implementing development projects in
our city. They work tirelessly to make Multan a better place to live, work, and thrive. Through
extensive research and careful analysis, MDA identifies the needs of our residents and develops
strategic plans to accommodate growth and optimize resources. By considering factors such as
transportation, infrastructure, and environmental sustainability, MDA ensures that Multan
develops in a balanced and sustainable way.

2. Land Management:
MDA plays a crucial role in overseeing land management activities in Multan. This includes
tasks such as land acquisition, land allocation, and land-use planning. They work closely with
government agencies, private stakeholders, and the local community to ensure that land
resources are utilized efficiently and effectively. By allocating land for various purposes, such as
residential, commercial, industrial, and public spaces, MDA aims to create a well-planned and
integrated city.

3. Housing Schemes:
Affordable housing is a priority for MDA Multan. They understand the importance of providing
safe and affordable housing options for our residents. MDA develops housing schemes
specifically designed to cater to the needs of different income groups. These schemes offer a
wide range of housing options, from apartments to houses, ensuring that everyone has access to
affordable and quality housing. By creating inclusive communities, MDA promotes social
cohesion and enhances the overall well-being of our residents.

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5. Infrastructure Development:
MDA is committed to developing and maintaining essential infrastructure in Multan. They
undertake projects such as constructing and upgrading roads, bridges, utilities, parks, and
public spaces. By improving the city's infrastructure, MDA aims to enhance connectivity,
ease traffic congestion, and provide recreational spaces for our community. This ultimately
contributes to a better quality of life for our residents and attracts investment and economic
growth to our city.

1. Regulatory Services:
MDA ensures the enforcement of building codes, zoning regulations, and other urban
planning policies in Multan. They play a vital role in ensuring that all construction activities
adhere to safety standards and guidelines. By implementing and monitoring these
regulations, MDA guarantees the integrity and safety of our built environment. This not only
protects the interests of residents but also contributes to the overall aesthetics and
functionality of our city.

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 CHAPTER 3

Company Analyses

3.1 Operation analysis:

Helps the authority ensure that its activities are streamlined and effective. One key aspect of
MDA's operations is land acquisition. This involves acquiring land parcels for development
purposes, such as building parks, commercial areas, or residential projects. By carefully
assessing the requirements of the city and its population, MDA identifies suitable locations for
acquiring land. Additionally, MDA is involved in the construction of roads, bridges, and other
vital infrastructure to enhance connectivity and mobility within Multan. They also focus on
managing the water supply and sewerage system, ensuring that residents have access to clean
water and proper sanitation facilities. Through these operational efforts, MDA aims to enhance
the quality of life for the people of Multan.

3.2 Financial analysis

MDA's operations require financial resources to bring their plans to life. The authority receives
funds from the government to support its initiatives. In addition, MDA generates revenue
through land acquisition and development projects. By carefully analyzing their financials, MDA
can ensure efficient use of resources and maintain transparency in their financial transactions.
Financial analysis helps them evaluate the effectiveness of their expenditures, monitor revenue
streams, and make informed decisions regarding fund allocation for ongoing and future projects.
With the goal of responsible financial management, MDA strives to optimize the use of available
resources to maximize the impact of their development initiatives.

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To sum it up, MDA plays a significant role in the development of Multan by focusing on
company analysis, operation analysis, and financial analysis. These three facets work hand in
hand to ensure that MDA's initiatives align with the needs of the city and its residents. By
employing strategic planning and efficient resource allocation, MDA aims to create a sustainable
and thriving environment in Multan.

3.3 Environmental Analysis;

Environmental analysis is a vital aspect of MDA's operations as it helps them consider the
impact of their urban planning and infrastructure development on the natural environment of
Multan. By assessing various factors, MDA ensures that the city's growth is sustainable and eco-
friendly.

One of the key areas of focus in MDA's environmental analysis is water resources. Water
resources are another crucial aspect that MDA considers. They assess the availability and quality
of water sources, such as rivers, lakes, and groundwater, to ensure sustainable management.
MDA works on developing infrastructure that promotes responsible water usage and
conservation. They also focus on preventing pollution and maintaining the cleanliness of water
bodies. By safeguarding water resources, MDA contributes to the long-term sustainability of
Multan.

Preserving green spaces is another priority for MDA's environmental analysis. They recognize
the importance of parks, gardens, and other green areas in enhancing the aesthetic appeal of the
city and providing recreational spaces for residents. MDA ensures the preservation and
development of green spaces within Multan, promoting biodiversity and providing a healthier
living environment.

In terms of overall environmental sustainability, MDA considers the concept of sustainable

development. This approach involves balancing the needs of the present without compromising
the ability of future generations to meet their own needs. MDA evaluates the environmental
impact of proposed projects, ensuring that they align with sustainable development principles.
This may involve incorporating energy-efficient designs, using sustainable construction
materials, and promoting waste management and recycling practices.

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Additionally, MDA keeps abreast of emerging technologies and best practices in environmental
sustainability. They strive to incorporate innovative solutions, such as green infrastructure,
renewable energy systems, and smart city technologies, into their urban planning efforts. By
embracing these advancements, MDA aims to create a city that is not only environmentally
friendly but also technologically advanced.

Overall, MDA's environmental analysis plays a crucial role in shaping the sustainable
development of Multan

3.4 Competitor Analysis of MDA;

MDA has it’s competitors in the context of their development efforts in Multan. MDA operates
in a unique position as the city's development authority, but there may be other organizations,
both public and private, that are involved in similar activities.

One potential competitor of MDA could be other local development authorities or municipal
bodies that have a role in urban planning and infrastructure development in Multan. These
organizations may have their own strategies and approaches to city development, which could
differ from MDA's.

In addition to local competitors, MDA may also face competition from private real estate
developers, construction companies, and investment firms. These entities may have their own
projects and initiatives aimed at urban development and attracting investments in Multan. While
their goals may align with MDA's objective of city growth, their approaches and strategies may
vary.

MDA may also encounter competition from neighboring cities or regions that are competing for
similar investments, development projects, or economic opportunities. The ability to attract

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businesses, investors, and tourists to Multan can be influenced by the efforts and policies of these
competing regions.

It's important to note that while competition exists, collaboration and cooperation among these
entities are also common. Often, stakeholders work together to ensure comprehensive and
sustainable development in the region, rather than solely focusing on competition.

Understanding the landscape of competitors is crucial for MDA to identify areas of

improvement, learn from best practices, and stay at the forefront of urban development in
Multan.

3.5 Technology Analysis;

MDA employs various technologies to support its development efforts in Multan. They utilize
digital mapping and Geographic Information System (GIS) technologies to analyze and map out
the city's geographical features and infrastructure.

MDA likely uses project management software to streamline and track various development
projects, ensuring efficient allocation of resources and timely completion.

To enhance communication and collaboration, MDA may utilize cloud-based platforms and
collaboration tools (Skype, zoom, Google teams). These tools allow teams to work together,
share documents, and coordinate efforts more effectively.

Additionally, MDA may utilize data analytics and business intelligence tools to analyze data,
identify patterns, and make data-driven decisions. This helps in assessing the impact of
development projects and making informed strategic choices. In terms of public engagement,
MDA may leverage social media platforms and websites to disseminate information, gather
feedback, and engage with the community. This helps to ensure transparency and inclusivity in
the decision-making process.

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 CHAPTER 4

Weekly Task/Report

4.1 Week 1

During the first week of my internship at MDA, I had the opportunity to immerse myself in the
organization's operations and get to know my colleagues. The orientation sessions started from
the day first and continued for three consecutive days from 10am to 1pm.The orientation
sessions played a crucial role in providing me with an in-depth understanding of the company's
goals, objectives, and overall mission. These sessions covered a wide range of topics, including
the company's values, culture, history, and the services they offer. This comprehensive overview
gave me a solid foundation to navigate my role within the organization.

During my first week I had the chance to shadow experienced employees. This allowed me to
observe their work processes firsthand and gain valuable insights into the different departments
and their functions. By familiarizing myself with the overall structure of the organization, I
developed a greater appreciation for how various teams collaborate and contribute to the
company's success.

In addition to the practical aspects of my tasks, I also focused on building relationships with your
colleagues. The importance of networking and establishing connections within a company should
not be underestimated. By taking the time to get to know your coworkers, you not only created a
friendly and supportive work environment, but you also opened doors for potential
collaborations and future opportunities.

The orientation sessions at MDA proved to be immensely helpful in providing me with an

understanding of the organization. Learning about the company's goals and objectives enabled
me to align my own efforts and contributions with their working and to understand my role as
internee in the organization.

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4.2 Week 2

In the second week of my internship, I had the amazing opportunity to gain a deeper
understanding of the various roles and responsibilities of the employees working in the
department. i began by spending time with the clerks, who provided me with valuable insights
into their daily duties. One of their key responsibilities is typing warning letters to illegal
developers and handling important office orders. It must have been interesting to see how they
handle these tasks and ensure that everything is done accurately and efficiently.

After that, I had the chance to shadow the building inspectors. These inspectors play a vital role
in the Urban Planning (UP) and Town Planning (TP) departments. Each inspector is assigned
specific sectors of Multan, and they are responsible for overseeing the development activities
taking place in those areas. In the Urban Planning department, inspectors are assigned various
sectors, including colonies and towns. Their primary responsibility is to ensure that any
development happening in their assigned sector is legal and follows the rules and regulations set
by the authorities.

This is a crucial task as it helps maintain the integrity and legality of the city's development.
During my time with the building inspectors, i learned about the complexities of their job. They
shared with me the pressure they face in ensuring that all development activities are carried out
correctly. They also discussed the various challenges they encounter while performing their
duties and how they overcome them. Furthermore, the inspectors explained the process of
issuing explanation letters in case any mistakes are made by the employees. These letters are
given by the authorities to address any errors or issues that may arise. It's important for the
inspectors and other employees to learn from these mistakes and take appropriate actions to settle
them. Overall, this week of my internship provided me with a wealth of information about the
officers and other employees at MDA. It gave me a comprehensive overview of their roles,
responsibilities, and the dedication required to ensure smooth and lawful development in Multan.

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4.3 Week 3

During my third week I spent time with the clerks and they showed me their working and after
that I had to help them in their work because I also has good typing and data entry skills. In
terms of computer tasks, i handled various responsibilities such as data entry, document
management. During this working I helped them in finding the data from the files and helping
the them to enter correctly. The task was

‘List of Under Process Housing Schemes/Land Sub Divisions’ and the data we had to fetch from
record files include

 Name of scheme/LSD
 Mouza
 Location
 Area
 Status of files in record

This task was very important because they had to submit the data to the higher authorities within
the given time and this task was also a bit tough because there was a huge list and all the data
must have to enter correctly without any mistake.

4.4 Week 4

Week four was quiet interesting because all the male interns got the opportunity to join the site
visits with the building inspectors. During my visits, I had the opportunity to explore various
construction places and analyze the road-making process and Grey structure analysis with the
inspectors.

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Another aspect i observed was the area inspector's inspection process. It's impressive to see how
they precisely measure the roads to ensure that they meet the government requirements. This step
is essential to maintain quality standards and ensure that the roads are suitable for public use. By
witnessing this process, i gained valuable insights into the importance to stuck to regulations and
standards in construction projects.

During my internship tenure, i also had the opportunity to witness the sealing process of MDA.
This particular experience occurred on Thursday, where I accompanied the inspector to Smart
City. It's interesting to note the presence of the MDA force, consisting of a police van, deputy
director, area inspector, and enforcement team. This collaboration shows the commitment of
MDA to enforce regulations and maintain order in the city.

The inspector had already issued two warning letters to the owner of a property due to non-
compliance with government requirements. Despite the warnings, the owner continued with the
construction activities. In such situations, it becomes necessary for the MDA force to take action.
Witnessing the demolition of the main entrance, sewerage pipes, and the road, followed by the
sealing of the main office, must have been quite an intense experience.

This week experience was quiet amazing and I learned a lot about the practical working of the
authority.

4.5 Week 5;

In my fifth week of internship I had to make the excel sheets and record maintainance.This time
the clerk gave me task to make a report of illegal and legal colonies and housing schemes in
Multan although this task was quiet complicated because it was difficult to find data from the
files and putting in the excel but these tasks require attention to detail and proficiency in using
software applications. By dedicating time to these activities, i was able to enhance my computer

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skills and contribute to the smooth functioning of the office. Additionally, I have done basic
clerical duties. This involves tasks like organizing files, answering phone calls and maintaining
records. These responsibilities help in developing organizational and communication skills,
which are essential in an office environment. By balancing computer tasks and clerical duties,
was able to gain valuable real-world exposure. This exposure allows me to understand the
dynamics of an office setting, interact with colleagues, and learn from their experiences. Overall,
the combination of computer tasks and clerical duties during my fifth week demonstrates my
ability to handle diverse responsibilities and adapt to different work environments. It shows my
dedication to learning and acquiring practical skills that are vital for professional growth.

4.6 Week 6;

During my last week I got chance to visit the department of admin and finance and got some
information regarding the hiring process of MDA that the authority publishes online job ads and
a test is conducted through PPSC and then shortlisted candidates gets interview call and after
interview potential candidates are hired on contract basis and after the contract completion time
they gets permanent if they had maintained good performance. In my last week of internship I
assembled all of my weekly reports and applied for the final letter. Overall these six weeks
internship gave me great exposure about the practical work, I learned a lot through this internship
and gained the best experiences I ever had.

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 CHAPTER 5

SWOT Analyses

5.1 Strengths:

1. Strategic Location: Assess the advantages of MDA Multan's location in terms

of accessibility, proximity to key markets, and transportation infrastructure.
2. Land Portfolio: Evaluate the size and quality of land holdings under MDA's
control.
3. Government Support: Consider any government initiatives or policies
supporting urban development in Multan.
4. Experienced Leadership: Assess the capabilities of MDA's leadership team and
their track record in managing urban development projects.

5.2 Weaknesses:

1. Infrastructure Deficiencies: Identify any shortcomings in the current infrastructure,

such as inadequate roads, utilities, or public services.
2. Funding Constraints: Analyze the financial resources available to MDA and
whether they are sufficient for their development goals.
3. Regulatory Challenges: Examine any legal or regulatory obstacles that may hinder
MDA's projects.
4. Stakeholder Opposition: Consider any resistance or opposition from local
communities or interest groups.

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5.3 Opportunities:

1. Urban Expansion: Explore the potential for urban growth and expansion in
Multan and how MDA can capitalize on it.
2. Investment Partnerships: Assess opportunities for public-private partnerships or
collaborations with investors to fund and develop projects.
3. Sustainable Development: Identify prospects for eco-friendly and sustainable
urban development initiatives.
4. Economic Growth: Evaluate how MDA can contribute to the economic
development of the region through its projects.

5.4 Threats:

2. Economic Downturn: Consider the impact of economic recessions or financial

crises on MDA's ability to secure funding and attract investors.
3. Political Instability: Evaluate how changes in government or political instability
may affect MDA's projects and policies.
4. Environmental Concerns: Address potential environmental challenges and
regulations that could affect development plans.
5. Competition: Analyze the competitive landscape and the presence of other
developers in the area.

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 CHAPTER 6

DIRECTORATES OF MDA, MULTAN

6.1 Finance and Administration

Functions

The functions of Directorate of Finance and Administration performed under

supervision of its Director are enlisted below:

 Preparation of Service Rules and Regulations/office procedure.

 Recruitment of staff.
 Maintenance of personnel record/files/service books.
 Maintaining discipline in the Authority.
 Enforcement of Civil Servant Conduct Rules and Efficiency and Discipline Rules.
 Making arrangement for holding Authority meetings and preparation of agency
and minutes of Authority meetings.
 Inspection of annual stock taking.
 Maintenance of library.
 Planning and implementation of publicity programmers/issuance of
ballots/advertisements/notices.
 Dealing with public complaints.
 Provision and medical attendance/treatment of all employees of the Authority and
arrangement for reimbursement of medical charges to the employees.
 Procurement and distribution equipment and other items of store.
 Any other duty assigned by Director General.
 The functions and responsibilities of the Finance Directorate are to exercise
vigilance in respect of expenditure incurred from MDA funds and maintenance of
accounts thereof.
 The main objects of Finance Directorate are that sanctions for expenditure
properly accorded under rules for which the funds exist. In the case of receipts, it
is to be ensured that sums due are regularly recovered and checked against

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 demand, and the sums received are duly brought to credit in the accounts. Finance
Directorate is maintaining the accounts of World Bank projects in the Double
Entry System of accounts.
 A Computer Branch is working under the supervision of Director Finance to
computerize the preparation of Pay Bills and accounts of works etc.

Responsibilities

The responsibilities of Director Finance and Administration are given in the

following:

 Service Rules and Regulations.

 Recruitment policy.
 Constitution of Selection/Promotion Boards.
 Creation of posts.
 Disciplinary cases.
o Independent disposal within delegation
o Processing for consideration by DG
 Maintenance of personal record/files/services books/ACRs.
 Arranging medical facilities to staff of MDA.
 To control and coordinate the working of Administration, Transport and Public
Relations wings.
 Welfare of employees of MDA.
 Eradication of corruption.
 Public complaints and their disposal.
 Overall administrative control of all the Branches of MDA in respect of all affairs.
 Any other duties assigned by the DG MDA.
 Preparation of Authority Budget.
 Obtaining ADP and other grants.
 Maintenance of accounts to ensure.

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 o That same vigilance is exercised in respect of expenditure incurred from
MDA funds as a person of ordinary prudence would exercise in respect of
amounts from his own pocket
o That money borrowed on the security of allocated funds is expended on
those objects only for which money is borrowed
o That no authority exercises powers of sanctioning expenditure or passes
orders which are directly or indirectly to its own advantage
o That no Authority sanctions any expenditure which is likely to involve at a
later date expenditure beyond its own powers of sanction
o That funds to cover an expenditure are available and sanction of
Competent Authority exists
 Timely reconciliation of accounts.
 Scrutiny of financial aspects, draft paras, losses and other financial irregularities
requiring orders of the Authority/Director General.
 Classification of expenditure and receipts.
 Proposals involving new expenditure including works expenditure.
 Scrutiny of purchases and contracts.
 Finalization of accounts and recoveries of dues.
 Compilation and revision of Procedure Manuals of the Authority.
 To deal with the Public Accounts Committees.
 Preliminary Audit of expenditure and receipts.
 Banking of funds.

6.2 ENGINEERING DIRECTORATE

Engineering Directorate of MDA comprises following divisions: -

DIVISION-1

The functions of Engineering Division-1 are:

 Development of MDA Housing Schemes.

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  Construction of roads.
 Development of Katchi Abadis.
 Maintenance of MDA controlled roads.
 Maintenance of road making machinery.
 Maintenance of MDA vehicles.

DIVISION-2

Engineering Division-2 performs the following functions

 Development and maintenance of MDA Parks.

 Construction of roads.
 Presently working on mega projects like Northern Bypass and other road projects under
the CM Package.

DIVISION-3

Engineering Division-3 fulfills the following responsibilities:

 Construction of bypass roads and intersections.

 Maintenance of MDA Housing Schemes.
 Development and maintenance of MDA Parks.
 Maintenance of MDA buildings.

6.3 TOWN PLANNING DIRECTORATE

FUNCTIONS / RESPONSIBILITIES

The primary functions / responsibilities of Town Planning Directorate MDA are:

 Site selection, site analysis, planning and designs of new area development scheme such
as housing, recreation, commercial etc.
 Preparation of part plans, site plans and location plans in MDA/MIT schemes.
 Demarcation of individual plots, delivery of possession and preparation of possession
documents in MDA/MIT schemes.
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  Approval of building plans of various types on MDA controlled roads, MDA/MIT
schemes and MDA approved private housing schemes.
 Processing and issuing of clearance certificate and NOCs for petrol pumps.
 To process and deal with cases of completion certificates of MDA approved building
plans.
 To periodically suggest improvement/modification in the building regulations for the
MDA controlled area.
 Provision of record relating to the MDA approved building plans and land use conversion
cases to various courts of law, anti-corruption establishment, NAB, FIA, HUD & PHE
Punjab and other such institutions and to citizens as per law.
 To process and ensure disposal of cases relating to land use
conversion/commercialization as per rules.
 To keep strict vigilance and take suitable measures against violations.

6.4 ESTATE AND LAND MANAGEMENT

FUNCTIONS

The Director Estate and Land Management performs the following functions:

 Acquisition of land as per requirement of Town Planning.

 Allotment of residential plots.
 Auctioning of commercial sites and gardens.
 Renting of commercial sites and petrol pumps.
 To make arrangements to protect MDA properties.
 Recovery of dues.
 To acquire the land for various schemes as per requirement.
 To recover Authority's dues.
 To grant extensions in Building Periods on payments of prescribed surcharge in
accordance with the instructions, orders and policy enforce from time to time.

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  To supervise the Legal Branch of MDA working under the management of Deputy
Director Legal MDA.
 To sign agreements for sale and exemption of all types of plots in accordance with
instructions, orders and policy enforced from time to time.
 To sign agreements for sale of residential/commercial plots in accordance with the
instructions, orders and policy enforced from time to time.
 To sign sale deeds in respect of shops and plots in accordance with the instructions,
orders and policy enforce from time to time.
 To accord sanction of excess area at the time possession and to recover the dues in
accordance with the Government's policy in vogue.
 To cancel the exemption of any plot in case of violation/breach of any term or condition
of the agreement in respect of such plot.
 To revive the exemption of any plot in accordance with the instructions, orders and
policy enforce from time to time.
 To allow transfers of exempted plots in accordance with the instructions, orders and
policy enforce from time to time.
 To permit extension in the period for payment of the Authority's dues, subject to payment
of surcharge at prescribed rates and up to six months in all.
 To sanction rebates of development charges in accordance with the instructions, orders
and policy enforced from time to time.

RESPONSIBILITIES

The responsibilities of Director Estate and Land Management are listed hereunder:

 To supervise the work of Directorate.

 To coordinate the work of different branches of the Directorate.
 To make allotment of plots in various schemes under the allotment policy.
 To auction commercial site/residential in various housing schemes.
 To sign agreement with the allotters of all type to complete and contract.
 To grant extensions in Building Periods on payment of prescribed surcharge.

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  To cancel the sale or exemption of any plot, shop or other property and to forfeit the
whole or part of dues paid thereof.
 To review the sale or exemption of any plot, shop or other property.
 To allow transfer of allotted exempted or auctioned plots, shops and other property.
 To permit extension in period for payment of the Authority dues on prescribed rates of
interest.
 To sanction rebates of development charges in accordance with instructions/policy.
 To allow refund when the auction purchasers does not succeed.
 To supervise the recovery campaign.

6.5 TRAFFIC ENGINEERING AND TRANSPORTATION

FUNCTIONS

The functions of Traffic and Transportation Directorate are stated below:

 Topographic Surveys for Preparation of Geometric Designs.

 Topographic Surveys for Improvement of Road Infrastructure.
 Topographic Surveys of Intersections of Multan City.
 Identification, Designing, Preparation and Coordination of Geometric Designs for
Improvement of Road Infrastructure of Road Including Intersections of Multan City.
 Topographic Surveys of MDA Housing Schemes for Planning / Designing.
 As-Built Topographic Surveys of Different MDA Housing Schemes after Development.
 As per Site Topographic Surveys of Private Housing Schemes and Land Sub Divisions
on the request of Urban Planning Directorate MDA.
 Traffic Management of Multan City.
 Issuance of NOC Regarding Traffic Impact Assessment study of Non-Residential
Buildings.
 Coordination with Director Engineering MDA Regarding Geometric Design of Roads
And Intersection Along with execution of the Projects Related to Traffic Engineering &
Transportation Planning Taken up by MDA.
 Coordination with City Traffic Police and other Government Departments for
Improvement and Traffic Management of Multan City.

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  Guidance to LAC Branch MDA in the Land Acquisition Process of Development
Projects.
 Following and Implementing any other Directions Given by Additional Director
General / Director General, MDA.

6.6 INFORMATION TECHNOLOGY DIRECTORATE

Responsibilities of this branch include: arrangements of meetings of MDA's

Governing Body; inter-directorate meetings; arrangement of inter-directorate meetings;
implementation of decisions taken in the meetings; inter-directorate coordination; coordination
with district government and provincial departments; and to deal with general affairs especially
those related to the human resource of MDA. Headed by an Assistant Director, the Computer
Cell is responsible of all the IT jobs of the institution vis-à-vis development of in-house software,
training to the staff, preparation of multimedia briefs and various IT related jobs requested from
time to time from other branches.

ACHIEVEMENTS

The achievements of Computer Cell are highlighted in the following:

 Developed and Updating MDA website.

 Bio Metric Attendance.
 Installation of CCTV.
 Bulk SMS Service.
 Implementation of Citizen Feedback Monitoring Programmer.
 Computerization of One Window Cell.
 Development of MDA HRMS Software.
 Computerization of MDA Housing Schemes Records.
 Updating MDA Social Media.

6.7 LEGAL DIRECTORATE

Headed by an Director Legal, this branch is entrusted to keep all the record of
legal cases related to all directorates of MDA , allocation of legal advisors for MDA cases ,

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Pursuance of cases in High courts , Supreme court of Pakistan , provision of legal advice to
different directorates of MDA for important cases.

6.8 ENFORCEMENT DIRECTORATE

This branch takes care of MDA lands and estate. To evict the encroachers, they
execute summary trial and later prosecute them to MDA Magistrate; demolishing of illegal
constructions (constructions being raised without MDA's approval and take action against
developers that launch housing colonies in MDA area without approval. This branch has support
of police and magisterial powers for conducting operations of Encroachments within jurisdiction
of Multan.

6.9 ARCHITECTURE DIRECTORATE

This branch takes care of Design/Specifications of Building plans under Building

& Zoning Regulations 2020, and MDA Building and Zoning Regulations . To evict the Tout
mafia they checked stamps/signatures of verified architects and Firms dully Enlisted by MDA so
that illegal practices maybe avoided. Only Listed Architects one time verified from PCATP can
work with MDA.

6.10 URBAN PLANNING DIRECTORATE

FUNCTIONS

The core functions of Directorate of Urban Planning are as follows:

 Planning for urban development in the City.

 Trace and take action against illegal housing schemes in MDA's jurisdictions.
 Regularized the illegal housing schemes/LSD.
 Approved and monitor the approved schemes.
 Monitor the development work i.e. electricity, sewerage, water supply and road works in
housing schemes with the help of concerned departments.
 To exercise effective development control through monitoring / regulation of Private
Housing Schemes in District Multan and Land Sub Divisions (LSDs) in MDA controlled area.

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CONCLUSION:
As an Internee I would like to say that this internship program is an excellent experience for
me. I am thankful to MDA for giving me this wonderful opportunity. MDA has been an
invaluable experience that has greatly enriched my understanding of the commerce industry.
During my time here, I was exposed to a diverse range of tasks and projects, allowing me to
apply the knowledge and skills I gained from my studies. I have learned the importance of
teamwork, adaptability, and effective communication in a professional setting. This
internship has not only enhanced my technical abilities but has also provided me with a
glimpse into the dynamic and competitive world of commerce. I am grateful for the
opportunity and look forward to utilizing this experience as I progress in my career.

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Recommendations:

Multan Development Authority, is responsible for urban planning and development in Multan,
Pakistan. Here are some recommendations for MDA in improving the city:

1. Infrastructure Development:
- Focus on improving road networks, including widening and repairing existing roads and
constructing new ones to reduce traffic congestion.
- Invest in public transportation systems like buses or a metro system to enhance mobility and
reduce traffic congestion.

2. Housing and Urban Planning:

- Develop affordable housing schemes to cater to the housing needs of the growing population.
- Implement effective urban planning strategies to ensure sustainable and organized growth.

3. Green Spaces and Parks:

- Create more green spaces and parks within the city to improve air quality and provide
recreational areas for residents.

4. Waste Management:
- Establish an efficient waste management system to ensure proper disposal and recycling of
waste materials.

5. Cleanliness and Sanitation:

- Promote cleanliness and sanitation initiatives to maintain a clean and healthy environment.

6. Water Supply and Drainage:

- Invest in water supply infrastructure and proper drainage systems to mitigate flooding during
the monsoon season.

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7. Heritage Preservation:
- Preserve and promote Multan's historical and cultural heritage by protecting and restoring
historic buildings and landmarks.

8. Smart City Initiatives:

- Implement smart city technologies to improve public services, traffic management, and
overall urban governance.

9. Public Engagement:
- Involve the community in decision-making processes and gather feedback to better
understand the needs and concerns of residents.

10. Environmental Sustainability:

- Promote environmental sustainability by encouraging green building practices and reducing
pollution.

These recommendations can help MDA work towards making Multan a more livable and
sustainable city for its residents.

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REFERENCES

I have made this report by assistance if following:

 Site supervisor MR. Ali Raza

 My personal observation
 https://mda.punjab.gov.pk/
 MDA booklet

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