[2] MS-2

2. What is outsourcing ? Explain the need for it in

No. of Printed Pages : 15 MS-2
an organization. Discuss how outsourcing can

be successful.
MANAGEMENT PROGRAMME (MP)
3. Describe the objectives and benefits of
Term-End Examination
performance appraisal. Briefly discuss the

December, 2021 errors that occur in having an objective

MS-2 : MANAGEMENT OF HUMAN RESOURCES evaluation and give suggestions as to how they

can be minimized.
Time : 3 Hours Maximum Marks : 100

(Weightage : 70%) 4. Discuss and describe how training can be made

as a strategic function.
Note : Attempt any three questions from Section A.
5. Write short notes on any three of the following :
Each question carries 20 marks. Section B is
(a) Process of coaching
compulsory and carries 40 marks.

(b) Executive compensation

Section–A
(c) Workers’ participation
1. Briefly describe and discuss the concept,
(d) Talent management
objectives and functions of Human Resource
(e) Role efficacy
Management.
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 [3] MS-2 [4] MS-2

Section–B permission, for a period of two months. The

Branch Manager of Salem, NTC requested the

6. Read the case given below and answer the
Head of the Human Resources Division to
questions given at the end :
transfer the employee to another location, to
The National Transport Corporation
enable the employee to correct himself in
(hereinafter referred to as NTC), a leading
future. Madhavan was in NTC from the
transport organization with a fleet strength of
beginning of 1982.
200 vehicles, is engaged in Parcel Services in

South India. The NTC has its headquarters at

Madhavan reported for duty at Madura, and
Madras, and has branches in important
again after six months of service, started
locations in Tamil Nadu and other southern
absenting from work as before. The Branch
states.
Manager of Madura counselled him several

Madhavan, a loadman of NTC at Salem, was times, but Madhavan did not show any real

transferred from Salem to Madura, for long change in his attitude. A written warning was

absence from work in the beginning of 1985, given to him in October 1985. He again

though the corporation could have discharged absented himself from duty on 17th December,

him from service for long absence without 1985 for ten days, and after joining duty on

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 [5] MS-2 [6] MS-2

15th January, he was again absent for 10 days. informed about the findings. He recommended

Disciplinary action followed.

dismissal (for provisions refer to Annexure-A).

At the departmental enquiry held in February

The Chief Executive of NTC, the punishing

1986, Mr. Madhavan pleaded that he was

authority, took the decision that the delinquent

suffering from jaundice and that he rushed to

was not willing to work regularly. He however,

his village near Salem for taking Ayurvedic

again directed a transfer to Madras, rather

treatment and rest. No medical certificate was

than passing an order of dismissal. This was

produced. He admitted his mistake in not

done, once again, to enable the employee to

applying for leave, to the enquiry officer and

correct himself.

requested for mercy.

Before issue of orders, Mr. Madhavan

Based on the admission of the misconduct, the approached the Chief Executive of NTC and

enquiry officer gave the findings that he was requested for mercy. He was not in favour of

guilty. The Branch Manager, Madura was changing the order of transfer. He, however

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 [7] MS-2 [8] MS-2

referred the matter to the Manager of the to give him one last chance. He had no

Human Resources Division for proper disposal. complaints against the Branch Managers. The

management assured support to him if his

Before the Manager (HRD)

version was convincing. Madhavan then

The Manager HRD, asked Madhavan, the
narrated his family background.
reasons for absence. He asked Mr. Madhavan
Madhavan’s Family Background
how a company would tolerate such
He was born to Gundappan and Palaniammal.
absenteeism. He was asked why he failed to
He had two elder sisters, four elder brothers
produce medical certificates, if he was really
and another brother younger to him. His sisters
sick ? Was he not given an opportunity twice to
and two brothers were living separately after
correct himself, once by the Branch Manager,
marriage. He got the job as a loadman in NTC

Salem and later by the Branch Manager,

in 1982 at Salem, through his brother-in-law,

Madura ? Madhavan had no answer to these

another senior loadman at NTC. Another

questions. He however, requested the Manager unmarried brother of his, aged 33 was

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 [9] MS-2 [ 10 ] MS-2

employed in a hotel and was living separately. her ornaments. Disillusioned, she applied for a

He was living with his parents, a disabled divorce and got an alimony of Rs. 20,000. This

brother aged 35 and his younger brother at helped her to establish a small grocery shop at

Kamandapatti (Please refer Annexure-B) till

Omalur and settling down with her sister’s

the end of 1984 in the family house. He was the

family.
bread winner of the family.
Here Madhavan developed intimacy with
Madhavan was now living at Omalur, with his
Madhavi much to the dislike of her sister, and
wife Madhavi aged 22. Madhavi’s tale was a
another Gunapalan, a person known to
tragic one. A native of Taramangalam, 10 kms
Madhavan. Gunapalan wanted to marry
from Omalur, her father was in the military,
Madhavi. But Madhavi had no interest in him.
and was now no more.

Gunapalan in this background posed serious

She was married in 1983 to her father’s sister’s
problems to Madhavi especially after
son Gopal. However, she was ill-treated by both
Madhavan’s transfer to Madura. Gunapalan
her in-laws and her husband and deprived of
was determined to win her hand. He told her
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 [ 11 ] MS-2 [ 12 ] MS-2

twice that she will have to forget Madhavan, or went on a pilgrimage for a fortnight. He

else she will have to blame herself for the however, did not inform the NTC officials and

consequences. Threats followed. employees about his marriage. He never

applied for leave as well during the marriage on

Madhavan got a letter from Madhavi. She

6th January, 1986. What followed was the

wanted real protection. She had antagonised

disciplinary action against Madhavan and his

Gunapalan and could not completely rely on her

entreaty against transfer.

married sister. They should marry—she wrote

to him. Madhavan reached Omalur to see that The HRD Manager’s Decision

Madhavi’s shop was burgled by unknown

Madhavan gave a definite undertaking to the

persons. There was a rumour in the air that

Manager that he would be diligent in the work

Gunapalan was behind everything.

in future and that the management could

Madhavan decided to marry Madhavi. He terminate his services, upon any complaint in

married her from the Madura Temple and later future.

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 [ 13 ] MS-2 [ 14 ] MS-2

The Manager (HRD) contacted the Branch Annexure—A

Managers of Madura and Salem and took them

Provisions in Standing Orders
into confidence. The family background was
Habitual absence without leave or absence
fully explained to both the Branch Managers. It
without leave for more than 10 days.
transpired that Madhavan had never explained

his problem to either of them. Both Managers Habitual late attendance

agreed to abide by the decision of the Manager Punishment—An employee who is found

(HRD) to help the employee concerned. Both guilty of a misconduct may be punished as

promised to counsel Madhavan as well, if he provided herein, depending upon the gravity of

was posted either at Madura or Salem. the misconduct committed by the employee.

The Manager (HRD) taking into account his (a) Fine, up to 2% of monthly salary
family background passed an order transferring
(b) Warning
the employee to Salem.
(c) Demotion
Questions :
(d) Stoppage of increment
(i) Identify the issues in the case.
(e) Suspension for 30 days
(ii) If you were HRD manager, how would you

have handled the situation ? (f) Discharge or dismissal

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 [ 15 ] MS-2

The management has the right to transfer

employees from head office to branches and vice
versa for exigencies of service.

Annexure—B

Location Chart

MS–2

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