Session plan 1 AGR CMT4 M21 290818

unit competency title Utilizing Specialized Communication Skills

module title Utilizing Specialized Communication Skills
lo1 Contribute to the development of communication strategies
session objectives at the end of this learning outcome the learner will be able to:
o Developing , promoting, implementing
o Establishing and reviewing channels of communication
regularly.
o Providing coaching in effective communication
o Maintaining work related network and relationship as
necessary.
o Using negotiation and conflict resolution strategies where
required.

o Making communication with clients and colleagues.

activities time Contents learning method
allowed
introduction 1/2hr Recapitulation Discussion
1/2hr  Strategies for internal and  lecture
external dissemination of  discussion
information
1/2hr o Channels of communication are  Lecture
 discussion
established and reviewed
regularly.
1hr o Coaching in effective  Lecture
 discussion
communication is provided
body  Lecture
o Work related network and
 discussion
relationship

o Negotiation and conflict  Lecture

 discussion
resolution strategies

o Communication with clients and  lecture

 discussion
colleagues  group work
 individual
assignment
evaluation 2hr oral, written exam, exam Monitoring
summary 6/2 feed back
resource needed reference manuals, TTLM, PPE, feeds
Session plan 1 AGR CMT4 M21 290818

unit competency title Utilizing Specialized Communication Skills

module title Utilizing Specialized Communication Skills
Lo2 Meet common and specific communication needs of
clients and colleagues
session objectives at the end of this learning outcome the learner will
be able to:
o Identifying specific communication needs of
clients and colleagues and met.

o Using different approaches to meet

communication needs of clients and colleagues.

o Addressing conflict promptly and in a timely

way and in a manner which does not
compromise the standing of the organization.
activities time allowed Contents learning method
introduction 1/2hr Recapitulation Discussion
1/2hr  Specific communication  lecture
needs of clients and  discussion
colleagues
1/2hr  Different approaches are  Lecture
used to meet  discussion
communication

1hr  Conflict is addressed  Lecture

promptly and in a timely  discussion
way

body
 Realistic and attainable  lecture
objectives are identified  discussion
 group work
individual assignment
evaluation 2hr oral, written exam, exam Monitoring
summary 6/2 feed back
resource needed reference manuals, TTLM, PPE, feeds