Professional Documents
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LEVEL II
Learning
guide
UNIT OF COMPETENCE: Participate in Workplace Communication
MODULE TITLE: Participate in Workplace Communication
SESSION PLAN
RESOURCES
2
SESSION PLAN
RESOURCES
Checked
Prepared by:
by:
3
SESSION PLAN
SESSION PLAN No.:______
Unit of Competence: Participate in Workplace Communication
Module Title: Participating in Workplace Communication
LO __3_: Completing Relevant Work-Related Documents
At the end of this session the learners shall be able to:
Complete range of forms
Session Objectives
Record workplace data on standard workplace
forms
NOMINAL
LEARNING
ACTIVITIES DURATIO CONTENTS
METHODS
N
INTRODUCTION
Complete range of forms relating Lecture, group
to conditions of employment discussion
accurately and legibly
Record workplace data on
Lecture, group
standard workplace forms and
discussion
documents
Use basic mathematical Lecture, group
BODY processesfor routine calculations discussion
Lecture, group
Identify and act upon errors in
discussion
recording information on forms/
documents
Complete reporting requirements Lecture, group
to supervisor according to discussion
organizational guidelines
RESOURCES
Checked
Prepared by:
by:
4
5
Unit of Participate in Workplace
Competency: Communication
INFORMATIO
N SHEET Participating in Workplace
Module Title:
Communication
LO___:
__________________________________________________________________________
INTRODUCTION:
This unit covers the knowledge, skills and attitudes required to gather, interpret and
convey information in response to workplace requirements.
CONTENT:
LO1: Obtaining and Conveying Workplace Information
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1.5 Appropriate lines of communicationwith supervisors and colleagues are identified
and followed
1.6 Defined workplace procedures for the location and storage of information are used
Storage may include but not limited to:
Manual filing system
Computer-based filing system
1.7 Personal interaction is carried out clearly and concisely
Clear interaction – an interaction/message without ambiguity
Concise interaction – an interaction/message expressed fully with a few words
LO2: Participating in Workplace Meetings and Discussions
2.1 Team meetings are attended on time
2.2 Own opinions are clearly expressed and those of others are listened to without
interruption
2.3 Meeting inputs are consistent with the meeting purpose and established protocols
Protocols may include but not limited to:
Observing meeting
Compliance with meeting decisions
Obeying meeting instructions
2.4 Workplace interactions are conducted in a courteous manner
Workplace interactions may include but not limited to:
Face to face
Telephone
Electronic and two-way radio
Written including electronic, memos, instruction and forms, non-verbal including
gestures, signals, signs and diagrams
2.5 Questions about simple routine workplace procedures and matters concerning
working conditions of employment are asked and responded to
2.6 Meetings outcomes are interpreted and implemented
LO3: Completing Relevant Work-Related Documents
3.1 Range of forms relating to conditions of employment are completed accurately and
legibly
Forms may include but not limited to:
Personnel forms
telephone message forms
safety reports
3.2 Workplace data is recorded on standard workplace forms and documents
3.3 Basic mathematical processesare used for routine calculations
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3.4 Errors in recording information on forms/ documents are identified and properly
acted upon
3.5 Reporting requirements to supervisor are completed according to organizational
guidelines
Unit of
Participate in Workplace
Competency:
Communication
SELF-CHECK
Participating in Workplace
Module Title:
Communication
Answers:
1. Information can be obtained from the following sources:
Team members
Suppliers
Trade personnel
Local government
Industry bodies