A.

Modules of Instruction

Basic Competencies : 18 HOURS

Unit of Competency : PARTICIPATE IN WORKPLACE COMMUNICATION
Modules Title: PARTICIPATING IN WORKPLACE COMMUNICATION
Module Descriptor: This unit covers the knowledge, skills and attitudes required to
gather, interpret and convey information in response to workplace
requirements

Nominal Duration: 4 Hours

Summary of Learning Outcomes:

LO1. Obtain and convey workplace information

LO2. Participate in workplace meetings and discussions
LO3. Complete relevant work related documents

Details of Learning Outcomes:

LO1 . OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Specific and  Effective  Writing  Lecture  Direct
relevant communication materials  Group Observation
information is Manuals discussion
accessed from  Oral
 Interaction
appropriate interview and
sources written test
2. Effective  Effective Internet  Lecture  Direct
questioning , communication Telephone  Group Observation
active listening Different modes discussion
and speaking of  Oral
 Interaction
skills are used to communication interview
gather and and written
convey test
information
3. Appropriate  Technology  Fax  Lecture  Direct
medium is used relevant to the machine  Group Observation
to transfer enterprise and  Telephone discussion
information and the individual’s  Oral
 Interaction
ideas. work interview
responsibilities and written
test
4. Appropriate Written  Writing  Group  Oral
non-verbal communications materials discussion interview and
communication Internet  Interaction written test
is used.
5. Appropriate  Communicatio Telephone  Group  Direct
lines of n procedures Fax machine discussion Observation
communication and system  Interaction
with superiors  Oral
and colleagues interview
are identified and and written
followed. test
6. Defined Organizational  Writing  Lecture  Direct
workplace policies materials  reportorial Observation
procedures for
the location and  Practical test
storage of
information are
used.
7. Personal  Effective Telephone  Group  Oral
interaction is communication discussion interview
carried out  Interaction and written
clearly and test
concisely.

LO2 . PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Team meetings • Recording • Paper  Group  Written test
are attended on information • Pencils/ball discussions  Practical/
time. pen  Interaction performance
 Lecture test
 Interview
2. Own opinions • Written  Paper  Group  Written test
are clearly communicat  Pencils/ball discussions  Practical/
expressed and ion pen  Interaction performance
those of others are  References  Lecture test
listened to without (books)  Interview
interruption.  Manuals
3. Meeting inputs • Effective  Paper  Group  Written test
are consistent with communicat  Pencils/ball discussions  Practical/
the meeting ion pen  Interaction performance
purpose and  References  Lecture test
established (books)  Interview
protocols.  Manuals
4. Workplace •Communic  Paper  Group  Written test
interactions are ations  Pencils/ball discussions  Practical/
conducted in a procedures pen  Interaction performance
courteous manner and  References  Lecture test
appropriate to systems (books)  Interview
cultural  Manuals
background and
authority in the
enterprise
procedures.
5. Questions about • Effective  Paper  Group  Written test
simple routine communicat  Pencils/ball discussions  Practical/
workplace ion pen  Interaction performance
procedures and  References  Lecture test
matters (books)  Interview
concerning  Manuals
conditions of
employment are
asked and
responded.
6. Meeting • Effective  Paper  Group  Written test
outcomes are communicat  Pencils/ball discussions  Practical/
interpreted and ion pen  Interaction performance
implemented.  References  Lecture test
(books)  Interview
 Manuals

LO3 . COMPLETE RELEVANT WORK RELATED DOCUMENTS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Range of forms  Basic  Paper  Group  Written test
relating to mathemati  Pencils/ball discussions  Practical/
conditions of cs pen  Interaction performance
employment are  Technical  References  Lecture test
completed writing (books)  Interview
accurately and  Types of  Manuals
legibly forms
2. Workplace data  Basic  Paper  Group  Written test
is recorded on mathemati  Pencils/ball discussions  Practical/
standard cs pen  Interaction performance
workplace forms  Technical  References  Lecture test
and documents. writing (books)  Interview
 Types of  Manuals
forms
3. Basic  Basic  Paper  Group  Written test
mathematical mathemati  Pencils/ball discussions  Practical/
processes are cs pen  Interaction performance
used for routine  Technical  References  Lecture test
calculations. writing (books)  Interview
 Types of  Manuals
forms
4. Errors in  Basic  Paper  Group  Written test
recording mathemati  Pencils/ball discussions  Practical/
information on cs pen  Interaction performance
 forms and  Technical  References  Lecture test
documents are writing (books)  Interview
identified and  Types of  Manuals
rectified. forms
5. Reporting  Basic  Paper  Group  Written test
requirements to mathemati  Pencils/ball discussions  Practical/
superior are cs pen  Interaction performance
completed  Technical  References  Lecture test
according to writing (books)  Interview
enterprise  Types of  Manuals
guidelines. forms

Basic Competencies : 18 Hours

Unit of Competency : WORK IN TEAM ENVIRONMENT
Modules Title: WORKING IN TEAM ENVIRONMENT
Module Descriptor: This unit covers the skills, knowledge and attitudes to
indentify role and responsibility as a member of a team.
Nominal Duration: 4 Hours

Summary of Learning Outcomes:

LO1. Describe team role and scope

LO2. Identify own role and responsibility within team
LO3. Work as a team member

Details of Learning Outcomes:

LO1 . DESCRIBE TEAM ROLE AND SCOPE

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. The role and  Team role  Standard  Group  Written test
objective of the  Relationsh operating discussion/  Observation
team is identified ip and procedure interaction  Simulation
from available responsibil (SOP) of  Case studies  Role playing
sources of ities workplace  Simulation
information  Role and  Job
responsibil procedures
ities with  Client/
team Supplier
environme instructions
nt  Quality
 Relationsh standards
ip within a  Organization
team
al or
external
 personnel
2. Team  Team role  Standard  Group  Written test
parameters,  Relationsh operating discussion/  Observation
reporting ip and procedure interaction  Simulation
relationships and responsibil (SOP) of  Case studies  Role playing
responsibilities are ities workplace  Simulation
identified from  Role and  Job
team discussions responsibil procedures
and appropriate ities with  Client/
external sources team Supplier
environme instructions
nt  Quality
 Relationsh standards
ip within a
 Organization
team
al or
external
personnel
LO2 . IDENTIFY OWN ROLE AND RESPONSIBILITY WITHIN TEAM

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Individual role  Team role  Standard  Group  Written test
and  Relationsh operating discussion/  Observation
responsibilities ip and procedure interaction  Simulation
within the team responsibil (SOP) of  Case studies  Role playing
environment are ities workplace  Simulation
identified  Role and  Job
responsibil procedures
ities with  Client/
team Supplier
environme instructions
nt  Quality
 Relationsh standards
ip within a
 Organization
team
al or
external
personnel
2. Roles and  Team role  Standard  Group  Written test
responsibility of  Relationsh operating discussion/  Observation
other team ip and procedure interaction  Simulation
members are responsibil (SOP) of  Case studies  Role playing
identified and ities workplace  Simulation
recognized  Role and  Job
responsibil procedures
ities with  Client/
team Supplier
environme instructions
nt  Quality
  Relationsh standards
ip within a  Organization
team al or
external
personnel
3. Reporting  Team role  Standard  Group  Written test
relationships  Relationsh operating discussion/  Observation
within team and ip and procedure interaction  Simulation
external to team responsibil (SOP) of  Case studies  Role playing
are identified ities workplace  Simulation
 Role and  Job
responsibil procedures
ities with  Client/
team Supplier
environme instructions
nt  Quality
 Relationsh standards
ip within a
 Organization
team
al or
external
personnel

LO3 . WORK AS A TEAM MEMBER

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Effective and  Communic  SOP of  Group  Observation
appropriate forms ation workplace discussion/ of work
of communications process  Job interaction activities
used and  Team procedures  Case studies  Observation
interactions structure/  Organizatio  Simulation through
undertaken with team roles n or external simulation or
team members personnel role play
 Group
who contribute to  Case studies
planning
known team and
and
activities and scenarios
decision
objectives
making
2. Effective and  Communic  SOP of  Group  Observation
appropriate ation workplace discussion/ of work
contributions process  Job interaction activities
made to  Team procedures  Case studies  Observation
complement team structure/  Organizatio  Simulation through
activities and team roles n or external simulation or
objectives, based personnel role play
 Group
on individual skills  Case studies
planning
and competencies and
and
and workplace scenarios
decision
context
 making
3. Observed  Communic  SOP of  Group  Observation
protocols in ation workplace discussion/ of work
reporting using process  Job interaction activities
standard operating  Team procedures  Case studies  Observation
procedures structure/  Organizatio  Simulation through
team roles n or external simulation or
 Group personnel role play
planning  Case studies
and and
decision scenarios
making
4. Contribute to  Communic  SOP of  Group  Observation
the development ation workplace discussion/ of work
of team work plans process  Job interaction activities
based on an  Team procedures  Case studies  Observation
understanding of structure/  Organizatio  Simulation through
team’s role and team roles n or external simulation or
objectives and personnel role play
 Group
individual  Case studies
planning
competencies of and
and
the members. scenarios
decision
making

Basic Competencies : 18 Hours

Unit of Competency : PRACTICE CAREER PROFESSIONALISM
Modules Title: PRACTICING CAREER PROFESSIONALISM
Module Descriptor: This unit covers the knowledge, skills attitudes in promoting
career growth and advancement.
Nominal Duration: 5 Hours

Summary of Learning Outcomes:

LO1. Integrate Personal Objectives With Organizational Goals

LO2. Set And Meet Work Priorities
LO3. Maintain Professional Growth And Development

Details of Learning Outcomes:

LO1 . INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Personal growth  Personal  Workplace  Interactive –  Role play
and work plans developme  Code of lecture  Interview
are pursued nt – social ethics  Simulation  Written
towards improving aspect:  Organization  Demonstration examination
the qualifications intra and al goals  Self paced
set for the interperson  Hand outs instruction
profession al and
developme personal
nt developmen
 Organizatio t – social
nal goals aspects
 Personal  CD’s VHS
hygiene tapes,
transparenci
and
es
practice
 Code of
ethics

2 . Intra- and  Personal  Workplace  Interactive –  Role play

interpersonal developme  Code of lecture  Interview
relationships is are nt – social ethics  Simulation  Written
maintained in the aspect:  Organization  Demonstration examination
course of intra and al goals  Self paced
managing oneself interperson  Hand outs instruction
based on and
al
performance personal
developme
evaluation developmen
nt
 Organizatio t – social
aspects
nal goals
 CD’s VHS
 Personal
tapes,
hygiene
transparenci
and es
practice
 Code of
ethics

3. Commitment to  Personal  Workplace  Interactive –  Role play

the organization developme  Code of lecture  Interview
and its goal is nt – social ethics  Simulation  Written
demonstrated in aspect:  Organization  Demonstration examination
the performance of intra and al goals  Self paced
duties interperson  Hand outs instruction
al and
developme personal
nt developmen
 Organizatio t – social
aspects
nal goals
 CD’s VHS
 Personal
tapes,
hygiene
transparenci
and es
practice
 Code of
 ethics

LO2 . SET AND MEET WORK PRIORITIES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Competing  Personal  Workplace  Interactive –  Role play
demands are developme  Code of lecture  Interview
prioritized to nt – social ethics  Simulation  Written
achieve personal, aspect:  Organization  Demonstration examination
team and intra and al goals  Self paced
organizational interperson  Hand outs instruction
goals and and
al
objectives. personal
developme
nt developmen
 Organizatio t – social
aspects
nal goals
 CD’s VHS
 Personal
tapes,
hygiene
transparenci
and es
practice
 Code of
ethics

2. sources are  Personal  Workplace  Interactive –  Role play

utilized efficiently developme  Code of lecture  Interview
and effectively to nt – social ethics  Simulation  Written
manage work aspect:  Organization  Demonstration examination
priorities and intra and al goals  Self paced
commitments interperson  Hand outs instruction
al and
developme personal
nt developmen
 Organizatio t – social
aspects
nal goals
 CD’s VHS
 Personal
tapes,
hygiene
transparenci
and es
practice
 Code of
ethics

3. Practices along  Personal  Workplace  Interactive –  Role play

economic use and developme  Code of lecture  Interview
maintenance of nt – social ethics  Simulation  Written
equipment and aspect:  Organization  Demonstration examination
facilities are intra and al goals  Self paced
followed as per interperson  Hand outs instruction
established al and
procedures developme personal
nt developmen
 Organizatio t – social
nal goals aspects
 Personal  CD’s VHS
tapes,
hygiene
transparenci
and
es
practice
 Code of
ethics

LO3 . MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Trainings and  Personal  Workplace  Interactive –  Role play
career developme  Code of lecture  Interview
opportunities are nt – social ethics  Simulation  Written
identified and aspect:  Organizatio  Demonstration examination
availed of based intra and nal goals  Self paced
on job interperson  Hand outs instruction
requirements and
al
developme personal
nt developmen
 Organizatio t – social
aspects
nal goals
 CD’s VHS
 Personal
tapes,
hygiene
transparenci
and es
practice
 Code of
ethics

2. Recognitions  Personal  Workplace  Interactive –  Role play

are developme  Code of lecture  Interview
sought/received nt – social ethics  Simulation  Written
and demonstrated aspect:  Organizatio  Demonstration examination
as proof of career intra and nal goals  Self paced
advancement interperson  Hand outs instruction
al and
developme personal
nt developmen
t – social
  Organizatio aspects
nal goals  CD’s VHS
 Personal tapes,
hygiene transparenci
and es
practice
 Code of
ethics

3. Licenses  Personal  Workplace  Interactive –  Role play

and/or developme  Code of lecture  Interview
certifications nt – social ethics  Simulation  Written
relevant to job and aspect:  Organizatio  Demonstration examination
career are intra and nal goals  Self paced
obtained and interperson  Hand outs instruction
renewed and
al
developme personal
nt developmen
 Organizatio t – social
aspects
nal goals
 CD’s VHS
 Personal
tapes,
hygiene
transparenci
and es
practice
 Code of
ethics

Basic Competencies : 18 Hours

Unit of Competency : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
Modules Title: PRACTICING OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
Module Descriptor: This unit covers the outcomes required to comply with
regulatory and organizational requirements for
 occupational health and safety.

Nominal Duration: 5 Hours

Summary of Learning Outcomes:

LO1. Identify hazards and risks

LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain OHS awareness

Details of Learning Outcomes:

LO1 . IDENTIFY HAZARDS AND RISKS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Safety  Hazards  Workplace  Interactive –  Situation
regulations and and risk  Personal lecture analysis
workplace safety identificati protective  Simulation  Interview
and hazard control on and equipment  Symposium  Practical
practices and control (PPE)  Group examination
procedures are  Organizati  Learning dynamics  Written
clarified and onal safety guides examination
explained based and health  Hand-outs
on organization protocol -
procedures  Threshold Organization
limit value al safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
2. Hazards/risks  Hazards  Workplace  Interactive –  Situation
in the workplace and risk  Personal lecture analysis
and their identificati protective  Simulation  Interview
corresponding on and equipment  Symposium  Practical
indicators are control (PPE)  Group examination
identified to  Organizati  Learning dynamics  Written
minimize or onal safety guides examination
eliminate risk to and health  Hand-outs
co-workers, protocol -
workplace and  Threshold Organization
environment in limit value al safety
accordance with (TLV) and health
organization  OHS protocol
procedures indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
3. Contingency  Hazards  Workplace  Interactive –  Situation
measures during and risk  Personal lecture analysis
workplace identificati protective  Simulation  Interview
accidents, fire and on and equipment  Symposium  Practical
other emergencies control (PPE)  Group examination
are recognized  Organizati  Learning dynamics  Written
and established in onal safety guides examination
accordance with and health  Hand-outs
organization protocol -
procedures  Threshold Organization
limit value al safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es

LO2 . EVALUATE HAZARDS AND RISKS

 Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Terms of  Hazards  Workplace  Interactive –  Situation
maximum and risk  Personal lecture analysis
tolerable limits identificati protective  Simulation  Interview
which when on and equipment  Symposium  Practical
exceeded will control (PPE)  Group examination
result in harm or  Organizati  Learning dynamics  Written
damage are onal safety guides examination
identified based on and health  Hand-outs
threshold limit protocol -
values (TLV)  Threshold Organization
limit value al safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
2. Effects of the  Hazards  Workplace  Interactive –  Situation
hazards are and risk  Personal lecture analysis
determined identificati protective  Simulation  Interview
on and equipment  Symposium  Practical
control (PPE)  Group examination
 Organizati  Learning dynamics  Written
onal safety guides examination
and health  Hand-outs
protocol -
 Threshold Organization
limit value al safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
 tapes,
transparenci
es
3. OHS issues  Hazards  Workplace  Interactive –  Situation
and/or concerns and risk  Personal lecture analysis
and identified identificati protective  Simulation  Interview
safety hazards are on and equipment  Symposium  Practical
reported to control (PPE)  Group examination
designated  Organizati  Learning dynamics  Written
personnel in onal safety guides examination
accordance with and health  Hand-outs
workplace protocol -
requirements and  Threshold Organization
relevant workplace limit value al safety
OHS legislation (TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es

LO3 . CONTROL HAZARDS AND RISKS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Occupational  Hazards  Workplace  Interactive –  Situation
Health and Safety and risk  Personal lecture analysis
(OHS) procedures identificati protective  Simulation  Interview
for controlling on and equipment  Symposium  Practical
hazards/risks in control (PPE)  Group examination
workplace are  Organizati  Learning dynamics  Written
consistently onal safety guides examination
followed and health  Hand-outs
protocol -
 Threshold Organizatio
limit value nal safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
 -Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
2. Procedures for  Hazards  Workplace  Interactive –  Situation
dealing with and risk  Personal lecture analysis
workplace identificati protective  Simulation  Interview
accidents, fire and on and equipment  Symposium  Practical
emergencies are control (PPE)  Group examination
followed in  Organizati  Learning dynamics  Written
accordance with onal safety guides examination
organization OHS and health  Hand-outs
policies protocol -
 Threshold Organizatio
limit value nal safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
3. Personal  Hazards  Workplace  Interactive –  Situation
protective and risk  Personal lecture analysis
equipment (PPE) identificati protective  Simulation  Interview
is correctly used in on and equipment  Symposium  Practical
accordance with control (PPE)  Group examination
organization OHS  Organizati  Learning dynamics  Written
procedures and onal safety guides examination
practices and health  Hand-outs
protocol -
 Threshold Organizatio
limit value nal safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
 -Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
4. Appropriate  Hazards  Workplace  Interactive –  Situation
assistance is and risk  Personal lecture analysis
provided in the identificati protective  Simulation  Interview
event of a on and equipment  Symposium  Practical
workplace control (PPE)  Group examination
emergency in  Organizati  Learning dynamics  Written
accordance with onal safety guides examination
established and health  Hand-outs
organization protocol -
protocol  Threshold Organizatio
limit value nal safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es

LO4 . MAINTAIN OHS AWARENESS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Emergency-  Hazards  Workplace  Interactive –  Situation
related drills and and risk  Personal lecture analysis
trainings are identificati protective  Simulation  Interview
participated in as on and equipment  Symposium  Practical
per established control (PPE)  Group examination
organization  Organizati  Learning dynamics  Written
guidelines and onal safety guides examination
procedures and health  Hand-outs
protocol -
 Threshold Organizatio
limit value
 (TLV) nal safety
 OHS and health
indicators protocol
-OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es
2. OHS personal  Hazards  Workplace  Interactive –  Situation
records are and risk  Personal lecture analysis
completed and identificati protective  Simulation  Interview
updated in on and equipment  Symposium  Practical
accordance with control (PPE)  Group examination
workplace  Organizati  Learning dynamics  Written
requirements onal safety guides examination
and health  Hand-outs
protocol -
 Threshold Organizatio
limit value nal safety
(TLV) and health
 OHS protocol
indicators -OHS
indicators
Threshold
limit value
-Hazards/
risk
identification
and control
 CD’s, VHS
tapes,
transparenci
es