B.

Modules of Instruction

Basic Competencies
Unit of Competency : Participate in workplace communication
Modules Title: Participating in workplace communication
Module Descriptor: This unit covers the knowledge, skills and attitudes required to
gather, interpret and convey information in response to workplace
requirements
Nominal Duration: 4 hours

Summary of Learning Outcomes:

LO1. Obtain and convey workplace information
LO2. Participate in workplace meetings and discussions
LO3. Complete relevant work related documents

Details of Learning Outcomes:

LO1. Obtain and convey workplace information

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Specific and relevant  Effective  Fax machine  Group  Observation
information is accessed communication  Telephone Discussion  Written test
from appropriate  Different modes  Writing  Interaction  Oral
sources of materials questioning
Effective questioning , communication  Internet
active listening and  Written
speaking skills are used communication
to gather and convey  Organizational
information policies
Appropriate medium is  Sources of
used to transfer information
information and ideas  Types of
Appropriate non- verbal question
communication is used  Medium of
Appropriate lines of communication
communication with  Flow of
supervisors and communication
colleagues are identified  Storage system
and followed
 Telephone
Defined workplace
courtesy
procedures for the
 Follow simple
location and storage of
spoken
information are used
language
Personal interaction is
 Performing
carried out clearly and
routine
concisely
workplace
duties following
simple written
notices
 Ability to relate
 to people of
social range in
the workplace
 Gather and
provide
information in
response to
workplace
requirements
 Listening skills
 Questioning
skills
 Workplace
language skills

LO2. Participate in workplace meetings and discussions

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Team meetings are  Communication  Fax machine  Group  Observation
attended on time procedures and  Telephone Discussion  Written test
Own opinions are clearly systems  Writing  Interaction  Oral
expressed and those of  Meeting materials questioning
others are listened to protocols  Internet
without interruption  Nature of
Meeting inputs are workplace
consistent with the meetings
meeting purpose and  Barriers of
established protocols communication
Workplace interactions  Workplace
are conducted in a interactions
courteous manner  Non-verbal
Questions about simple communication
routine workplace  Ability to relate
procedures and maters to people of
concerning working social range in
conditions of the workplace
employment are asked  Interpersonal
and responded to communication
Meetings outcomes are skill
interpreted and  Observing
implemented meeting
protocols
 LO3. Complete relevant work related documents
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Range of forms relating  Technology  Fax machine  Group  Observation
to conditions of relevant to the  Telephone Discussion  Written test
employment are enterprise and  Writing  Interaction  Oral
completed accurately the individual’s materials questioning
and legibly work  Internet
Workplace data is  Types of
recorded on standard workplace
workplace forms and documents and
documents forms
Basic mathematical  Basic
processes mathematical
are used for routine concepts
calculations  Kinds of
Errors in recording workplace
information on forms/ report
documents are identified  Apply basic
and properly acted upon mathematical
Reporting requirements processes of
to supervisor are addition,
completed according to subtraction,
organizational guidelines division and
multiplication
 Data recording
 Report writing
 Basic Competencies
Unit of Competency : Work in team environment
Modules Title: Working in team environment
Module Descriptor: This unit covers the skills, knowledge and attitudes to identify role
and responsibility as a member of a team
Nominal Duration: 4 hours

Summary of Learning Outcomes:

LO1. Describe team role and scope
LO2. Identify own role and responsibility within team
LO3. Work as a team member

Details of Learning Outcomes:

LO1. Describe team role and scope

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
The role and objective  Team roles  Access to  Group  Observation
of the team is identified  Definition of relevant Discussion  Written test
from available sources Team workplace or  Interaction  Oral
of information  Difference appropriately questioning
Team parameters, between team simulated
reporting relationships and group environment
and responsibilities are  Different source where
identified from team of information assessment
discussions and  Objectives and can take
appropriate external goals of team place
sources  Describing the  Materials
team role and relevant to
scope the proposed
activity or
tasks
 LO2. Identify own role and responsibility within team
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Individual role and  Team structure  Access to  Group  Observation
responsibilities within the  Roles and relevant Discussion  Written test
team environment are responsibility of workplace  Interaction  Oral
identified team members or questioning
Roles and responsibility  Teams in work appropriatel
of other team members environment y simulated
are identified and  Fundamental environment
recognized rights at work where
Reporting relationships including assessment
within team and external gender can take
to team are identified sensitivity place
 Communicate  Materials
appropriately, relevant to
consistent with the
the culture of proposed
the workplace activity or
 Identifying tasks
individual role
and
responsibility
 Identifying
external
relationship
 LO3. Work as a team member
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Effective and appropriate  Communication  Access to  Group  Observation
forms of communications process relevant Discussion  Written test
used and interactions  Group planning workplace  Interaction  Oral
undertaken with team and decision or questioning
members who contribute making appropriatel
to known team activities  Team goals and y simulated
and objectives objectives environment
Effective and appropriate  Understanding where
contributions made to individual assessment
complement team competencies can take
activities and objectives, relative to place
based on individual skills teamwork  Materials
and competencies and  Types of relevant to
workplace context individuals the
Observed protocols in  Role of leaders proposed
reporting using standard  Interacting activity or
operating procedures effectively with tasks
Contribute to the others
development of team  Setting team
work plans based on an goals and
understanding of team’s expectations
role and objectives and
individual competencies
of the members
 Basic Competencies
Unit of Competency : Practice career professionalism
Modules Title: Practicing career professionalism
Module Descriptor: This unit covers the knowledge, skills and attitudes in promoting
career growth and advancement
Nominal Duration: 5 hours

Summary of Learning Outcomes:

LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

Details of Learning Outcomes:

LO1. Integrate personal objectives with organizational goals

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Personal growth and  Work values  Workplace or  Group  Observation
work plans are pursued and ethics assessment Discussion  Written test
towards improving the (Code of location  Interaction  Oral
qualifications set for the Conduct, Code  Case questioning
profession of Ethics, etc.) studies/
relationships are  Understanding scenarios
maintained in the course personal
of managing oneself objectives
based on performance  Understanding
evaluation organizational
Commitment to the goals
organization and its goal  Difference
is demonstrated in the between intra
performance of duties and
interpersonal
relationship
 Performance
evaluation
 Demonstrate
Intra and
Interpersonal
skills at work
 Demonstrate
personal
commitment in
work
 LO2. Set and meet work priorities
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Competing demands are  Company  Workplace or  Group  Observation
prioritized to achieve policies assessment Discussion  Written test
personal, team and  Company location  Interaction  Oral
organizational goals and operations,  Case questioning
objectives procedures and studies/
Resources are utilized standards scenarios
efficiently and effectively  Time
to manage work priorities management
and commitments  Basic strategic
Practices along planning
economic use and concepts
maintenance of  Resource
equipment and facilities utilization and
are followed as per management
established procedures  Managing goals
and time
 Practice
economic use of
resources and
facilities
 Setting work
priorities
 Practice time
management

LO3. Maintain professional growth and development

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Trainings and career  Career  Workplace or  Group  Observation
opportunities are development assessment Discussion  Written test
identified and availed of opportunities location  Interaction  Oral
based on job  Company  Case questioning
requirements recognition and studies/
Recognitions are incentives scenarios
sought/received and  Information on
demonstrated as proof of relevant
career advancement licenses and or
Licenses and/or certifications
certifications relevant to  Determining
job and career are personal career
obtained and renewed development
needs
 Identifying
career
opportunities
 Basic Competencies
Unit of Competency : Practice occupational health and safety procedures
Modules Title: Practicing occupational health and safety procedures
Module Descriptor: This unit covers the outcomes required to comply with regulatory
and organizational requirements for Occupational health and
safety
Nominal Duration: 5 hours

Summary of Learning Outcomes:

LO1. Identify hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain OHS awareness

Details of Learning Outcomes:

LO1. Identify hazards and risks

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Safety regulations and  OHS  Workplace or  Group  Observation
workplace safety and procedures and assessment Discussion  Written test
hazard control practices practices and location  Interaction  Oral
and procedures are regulations  OHS questioning
clarified and explained  Hazards/risks personal
based on organization identification records
procedures and control  PPE
Hazards/risks in the  OHS indicators  Health
workplace and their  Organizational records
corresponding indicators contingency
are identified to minimize practices
or eliminate risk to co-  Hazards/risks
workers, workplace and identification
environment in and control
accordance with skills
organization procedures  Practice of
Contingency measures safety and
during workplace health
accidents, fire and other procedures and
emergencies are personal
recognized and hygiene
established in
accordance with
organization procedures
 LO2. Evaluate hazards and risks
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Terms of maximum  Threshold Limit  Workplace or  Group  Observation
tolerable limits which Value (TLV) assessment Discussion  Written test
when exceeded will  Effects of safety location  Interaction  Oral
result in harm or damage hazards  OHS questioning
are identified based on  Communication personal
threshold limit values skills records
(TLV)  Reporting safety  PPE
Effects of the hazards hazards  Health
are determined records
OHS issues and/or
concerns and identified
safety hazards are
reported to designated
personnel in accordance
with workplace
requirements and
relevant workplace OHS
legislation

LO3. Control hazards and risks

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Occupational Health and  Personal  Workplace or  Group  Observation
Safety (OHS) procedures hygiene assessment Discussion  Written test
for controlling practices location  Interaction  Oral
hazards/risks in  Organization  OHS questioning
workplace are safety and personal
consistently followed health protocol records
Procedures for dealing  Company  PPE
with workplace emergency  Health
accidents, fire and procedure records
emergencies are practices
followed in accordance  Practice of
with organization OHS personal
policies hygiene
Personal protective  Respond to
equipment (PPE) is
emergency
correctly used in
accordance with
organization OHS
procedures and practices
Appropriate assistance is
provided in the event of a
workplace emergency in
accordance with
established organization
protocol

LO4. Maintain OHS awareness

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Emergency-related  Workplace OHS  Workplace or  Group  Observation
drills and trainings are personal assessment Discussion  Written test
participated in as per records location  Interaction  Oral
established organization  Information on  OHS questioning
guidelines and emergency- personal
procedures related drills records
OHS personal records  Practice  PPE
are completed and emergency-  Health
updated in accordance related drill records
with workplace skills in the
requirements workplace