Participate in Workplace Communication

Unit of Competency: _______________________________________________________

Module Title: Participating in Workplace Communication
_______________________________________________________
This unit covers the knowledge, skills and attitudes required to
Module Descriptor: _______________________________________________________
gather, interpret and convey information in response to workplace
_______________________________________________________
requirements.
_______________________________________________________
Nominal Duration: 6 hours
_______________________________________________________

Summary of Learning Outcomes:

LO1. ______________________________________________________________________
Obtain and convey workplace information.
LO2. ______________________________________________________________________
Perform duties following workplace instruction.
LO3. ______________________________________________________________________
Complete relevant work-related documents.
.
Details of Learning Outcomes:

Obtain and convey workplace information.

LO1. ______________________________________________________________________

Assessment Methodologi Assessment

Content Conditions
Criteria es Methods
1.1 Specific and Modes and Writing materials Discussion Demonstratio
relevant information media of (pen & paper); n
is accessed from communication. Interaction
appropriate sources References Observation
1.2 Effective Strategies on (books);
questioning, active how to give and Interviews /
listening and receive Manuals questioning
speaking skills are information.
used to gather and
convey information Choosing
1.3 Appropriate appropriate forms
medium is used to of
transfer information communication.
and ideas
1.4 Appropriate Workplace
non- verbal behaviors and
communication is attitudes and the
used effect on
1.5 Appropriate communication.
lines of
communication with Lines of
supervisors and communication in
colleagues are the workplace.
identified and
followed Information
1.6 Defined storage
workplace
procedures for the
location and storage
of information are
used
1.7 Personal
interaction is carried
out clearly and
concisely
LO2. Perform duties following workplace instruction.

Assessment Methodologi Assessment

Content Conditions
Criteria es Methods
3.1 Written notices Strategies to Writing materials Discussion Demonstration
and instructions are understand (pen & paper);
read and interpreted written Interaction Observation
in accordance with instructions. References
organizational Interpreting and (books); Interviews /
guidelines implementing Manuals questioning
3.2 Routine written instructions
instructions are following a
followed based on meeting.
established
procedures. Seeking
3.3 Feedback is clarification.
given to workplace
supervisor-based Giving feedback
instructions/ on instructions
information and task to
received. supervisor.
3.4 Workplace
interactions are Conditions of
conducted in a employment and
courteous manner. rights and
3.5 Where responsibilities.
necessary,
clarifications about
routine workplace
procedures and
matters concerning
conditions of
employment are
sought and asked
from appropriate
sources.
3.6 Meetings
outcomes are
interpreted and
implemented.

Complete relevant work-related documents.

LO3. _____________________________________________________________________

Assessment Methodologi Assessment

Content Conditions
Criteria es Methods
2.1 Team Basic Writing materials Discussion Demonstration
meetings are mathematics (pen & paper);
attended on time Interaction Observation
2.2 Own Technical writing References
opinions are clearly (books); Interviews /
expressed and Types of forms questioning
those of others are Manuals
 listened to without
interruption
2.3 Meeting
inputs are consistent
with the meeting
purpose and
established
protocols
2.4 Workplace
interactions are
conducted in a
courteous manner
2.5 Questions
about simple routine
workplace
procedures and
maters concerning
working conditions
of employment are
asked and
responded to
2.6 Meetings
outcomes are
interpreted and
implemented

Participate in workplace meeting and discussion.

Work in a team environment

Unit of Competency: _______________________________________________________
Module Title: Working in a team environment
_______________________________________________________
This unit covers the skills, knowledge and attitudes to identify role
Module Descriptor: _______________________________________________________
and responsibility as a member of a team.
_______________________________________________________
Nominal Duration: 4 hours
_______________________________________________________

Summary of Learning Outcomes:

LO1. ______________________________________________________________________
Describe team role and scope.
LO2. ______________________________________________________________________
Identify one’s role and responsibility within a team.
LO3. Work as a team member

Details of Learning Outcomes:

LO1. ______________________________________________________________________
Describe team role and scope.
.
Assessment Methodologi Assessment
Content Conditions
Criteria es Methods
2.1. The role and Introductory Standard Discussion Demonstration
objective of the team Activity and Pre- operating
is identified from module learner’s procedure Interaction Observation
available sources of reflection. (SOP) of
information. workplace; Interviews/
2.2. Team Self-assessment questioning
parameters, on Working in Job procedures;
reporting Teams Client/supplier
 relationships and instructions;
responsibilities are Setting Team
identified from team Goals and Scope Quality
discussions and standards;
appropriate external Cooperating with
sources. others Organizational
or external
personnel

Identify one’s role and responsibility within a team.

LO2. _____________________________________________________________________

Assessment Methodologi Assessment

Content Conditions
Criteria es Methods
3.1. Individual Understanding SOP of Discussion Demonstration
Roles and workplace;
roles and
responsibilities in Interaction Observation
responsibilities a team Job
within the team procedures; Interviews/
environment are questioning
Organization or
identified. external
3.2. Roles and personnel
objectives of the Preparing an
team is identified Individual action
Plan
from available
source of
information
3.3. Team
parameters,
reporting
relationships, and
responsibilities are
identified based
on team
discussion and
appropriate
external sources.

LO3. Work as a team member

Assessment Methodologi Assessment

Content Conditions
Criteria es Methods
3.1. Effective and Individual work vs. SOP of Discussion Demonstration
Teamwork workplace;
appropriate forms
Interaction Observation
of Job
communications procedures; Interviews/
are used and questioning
 interactions Organization or
Appropriate external
undertaken with
communication personnel
team members channels
based on company
practices.
Team planning
and Decision-
3.2. Effective and
making
appropriate
contributions
made to
complement
team activities,
and objectives,
based on
workplace
context.

3.3. Protocols in
reporting are
observed based on
standard company
practices

3.4 Contribute to
the development
of team work
plans based on an
understanding of
team’s roles and
objectives

Solve and Address General Workplace Problems

Unit of Competency: _______________________________________________________
Module Title: Solving and Addressing General Workplace Problems
_______________________________________________________
This module covers the knowledge, skills and attitudes required to
Module Descriptor: _______________________________________________________
apply problem-solving techniques to determine the origin of
_______________________________________________________
problems and plan for their resolution. It also includes addressing
_______________________________________________________
procedural through documentation and referral
_______________________________________________________
_______________________________________________________
Nominal Duration: 4 hours
_______________________________________________________

Summary of Learning Outcomes:

LO1. ______________________________________________________________________
Identify routine problems
LO2. ______________________________________________________________________
Look for solutions to routine problems.
LO3. ______________________________________________________________________
Recommend solution to problems.
Details of Learning Outcomes:

LO1. ______________________________________________________________________
Identify routine problems
.
Assessment Methodologi Assessment
Content Conditions
Criteria es Methods
1.1. Routine Routine or Workplace; Discussion Demonstration
Procedural
problems or
problems Code of ethics; Interaction Observation
procedural
problem areas are Organizational Interviews/
identified. goals; questioning
Definition of
“Documentation” Handouts and
1.2. Problems to Personal
be investigated development-
are defined and social aspects;
determined. How to document
a routine or CD’s, VHS
procedural tapes,
1.3. Current problem. transparencies
conditions of the
problem are
identified and
documented

Look for solutions to routine problems.

LO2. _____________________________________________________________________

Assessment Criteria Methodologi Assessment

Content Conditions
es Methods
2.1 Potential solutions Identifying root SOP of Discussion Demonstration
to problem are causes of workplace;
problems Interaction Observation
identified. Job procedures;
Finding Interviews/
2.2Recommendations solutions that Organization or questioning
about possible address the external
root cause personnel
solutions are
developed, Analyzing
documented, ranked, Potential
Solutions
and presented to
appropriate person Determining
for decision who makes
the final
decision

Develop and
present
recommendati
ons
 Recommend solutions to problems.
LO3. _____________________________________________________________________

Assessment Criteria Methodologi Assessment

Content Conditions
es Methods
3..1Implementation Action plans (NC Job Discussion Demonstration
I Recap) requirements;
of solutions are
Interaction Observation
planned Planning to Career
3. Evaluation of Implement Your advancement; Interviews/
implemented Solution questioning
Job matching
solutions are Constructing a
planned. plan of action
3.3Recommended
solutions are Steps in
evaluating
documented and implemented
submitted to solutions
appropriate person
Benefits of
for confirmation.
documenting
results/solutions

Importance of
documenting
problems and
solutions in
writing

Common forms
of documentation

Develop Career and Life Decisions

Unit of Competency: _______________________________________________________
Module Title: Developing Career and Life Decisions
_______________________________________________________
This unit covers the knowledge, skills, and attitudes in managing
Module Descriptor: _______________________________________________________
one’s emotions, developing reflective practice, and boosting self-
_______________________________________________________
confidence and developing self-regulations
_______________________________________________________
6 hours
Nominal Duration: _______________________________________________________

Summary of Learning Outcomes:

Manage one’s emotions

LO1. ______________________________________________________________________
Develop reflective practice
LO2. ______________________________________________________________________
Boost self-confidence and develop self- regulation
LO3. ______________________________________________________________________

Details of Learning Outcomes:

LO1. Manage one’s emotions

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
1.1 Self- Identifying Writing materials Group Oral
specific emotions (pen & paper) discussion evaluation
management
strategies are Connection References
Lecture Written
identified between (books)
examination
1.2 Skills to work emotions,
thoughts, feelings
independently and and behaviors
to show initiative,
to be Building coping
conscientious, and skills
persevering in the
Building flexible
face of setbacks thinking skills
and frustrations
are developed Self-management
1.3 Techniques strategies
for effectively
handling negative
emotions and
unpleasant
situations in the
workplace are
examined.

LO2. Develop reflective practice

Assessment Criteria Content Conditions Methodologies Assessment

Methods
2.1Personal Self-assessment Writing materials
strengths and of strengths, (pen & paper)
achievements, weaknesses, References
based on self- likes and (books)
assessment dislikes Manuals
strategies and
teacher feedback Overcoming
are contemplated. limitations and
2.2 Progress when limitations
seeking and
Strategies to
responding to
improve my
feedback from attitude in the
teachers to assist workplace
them in
consolidating
strengths,
 addressing
weaknesses and
fulfilling their
potential are
monitored
2.3 Outcomes of
personal and
academic
challenges by
reflecting on
previous problem
solving and
decision-making
strategies and
feedback from
peers and
teachers are

LO3. Boost self-confidence and develop self- regulation

Assessment Criteria Content Conditions Methodologies Assessment

Methods
3.1 Efforts for Components of Writing Group Oral
materials discussion evaluation
continuous self- self-regulation
(pen & paper) Demonstration Observation
improvement are Counterproductive Manuals
Simulation
demonstrated work behaviors Manuals
3.2 Counter-
productive Self-help concepts
tendencies at
work are Habits of highly
eliminated effective people
3.3 Positive
outlook in life are
maintained.

Unit of Competency: Contribute to Workplace Innovation

Module Title: Contributing to Workplace Innovation
Module Descriptor: : This unit covers the knowledge, skills and attitudes
required to make a pro-active and positive
contribution to workplace innovation.

Nominal Duration: 4.5 hours

Summary of Learning Outcomes:

Identify opportunities to do things better

LO1. ______________________________________________________________________
Discuss and develop ideas with others
LO2. ______________________________________________________________________
Integrate ideas for change in the workplace
LO3. ______________________________________________________________________

Details of Learning Outcomes:

LO1. Identify opportunities to do things better

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
1.1 Opportunities The Empathy Writing materials Group Oral
for improvement (pen & paper) discussion evaluation
Map as a tool
are identified for identifying References
proactively in own opportunities (books)
Lecture Written
area of work. examination
for
1.2 Information are
improvement
gathered and
reviewed which may Brainstorming
be relevant to ideas as a process to
and which might gather
assist in gaining information for
support for idea. innovative ideas

LO2. Discuss and develop ideas with others

Assessment Criteria Content Conditions Methodologies Assessment

Methods
2.1 Opportunities The Empathy Writing materials Group Oral
for improvement Map as a tool for (pen & paper) discussion evaluation
identifying References Demonstration Observation
are identified opportunities for (books)
proactively in own Simulation
improvement Manuals
area of work.
2. Information are Brainstorming
gathered and as a process to
gather
reviewed which information for
may be relevant to innovative ideas
ideas and which
might assist in
gaining support for
 idea.

LO3. Integrate ideas for change in the workplace

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
3.1 Critical inquiry Critical Inquiry Writing Group Oral
method is used to Method materials discussion evaluation
integrate different (pen & paper) Demonstrati Observation
ideas for change of Summarizing and Manuals on
key people. Reporting Skills Manuals
Simulation
3.2 Summarizing, Communicating
analyzing and Ideas for Change
generalizing skills
are used to extract
salient points in the
pool ideas.

3.3 Reporting
skills are likewise
used to
communicate results

3.4 Current issues

and concerns on the
systems, processes
and procedures, as
well as the need for
simple innovative
practices are
identified

Unit of Competency: Present Relevant Information

Module Title: Presenting Relevant Information Innovation
Module Descriptor: : This unit covers the knowledge, skills and attitudes
required to present data/information appropriately

Nominal Duration: 5 hours

Summary of Learning Outcomes:

Gather data/information
LO1. ______________________________________________________________________
Assess gathered data/information
LO2. ______________________________________________________________________
Record and present information
LO3. ______________________________________________________________________

Details of Learning Outcomes:

LO1 Gather data/information

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
1.1 Evidence, facts Collecting data Writing materials Group Oral
and information and information (pen & paper) discussion evaluation
are collected. References
Lecture Written
1.2 Evaluation, Confidentiality (books)
examination
terms of reference
and conditions are
reviewed to
determine
whether
data/information
falls within project
scope

LO2. Assess gathered data/information

Assessment Criteria Content Conditions Methodologies Assessment

Methods
2.1 Validity of Steps in Writing materials Group Oral
data/information (pen & paper) discussion evaluation
analyzing
References Demonstration Observation
is assessed. quantitative (books)
2.2 Analysis Simulation
data Manuals
techniques are
applied to assess Techniques on
data/information. analyzing
2.3 Trends and
qualitative
anomalies are
data
identified
2.4 Data analysis
techniques and
procedures are
documented
2.5
Recommendation
s are made on
areas of possible
improvement.

LO3 Record and present information

Assessment Criteria Content Conditions Methodologi Assessment

 es Methods
3.1 Studied Presenting data Writing Group Oral
data/information materials discussion evaluation
are recorded. (pen & paper) Demonstrati Observation
Citing sources Manuals on
Manuals
3.2Recommendati Simulation
ons are analyzed
for action to
ensure they are
compatible with
the project’s scope
and terms of
reference.

3.3Interim and
final reports are
analyzed and
outcomes are
compared to the
criteria established
at the outset.
3.4 Findings are
presented to
stakeholders.
Unit of Competency: Practice Occupational Safety and Health Policies and Procedures
Module Title: Practicing Occupational Safety and Health Policies and Procedures
Module Descriptor: : This unit covers the knowledge, skills and attitudes
required to identify OSH compliance requirements,
prepare OSH requirements for compliance, perform
tasks in accordance with OSH policies and procedures.

Nominal Duration: 5 hours

Summary of Learning Outcomes:

Identify OSH compliance requirements

LO1. ______________________________________________________________________
Prepare OSH requirements for compliance
LO2. ______________________________________________________________________
Perform tasks in accordance with relevant OSH policies and procedures
LO3. ______________________________________________________________________

Details of Learning Outcomes:

LO1 Identify OSH Compliance requirements

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
1.1 Relevant OSH 1. Occupational Writing materials Group Oral
Safety and (pen & paper) discussion evaluation
requirements,
Health (OSH)
regulations, 2. Hazards and References
Lecture Written
policies and Risks in the (books)
examination
procedures workplace
3. General OSH
 identified in Principles
4. Key Elements
accordance with
of an
workplace policies Occupational
and procedures Safety and
Health Program
5. OSH
1.2 OSH activity requirements,
nonconformities regulations,
are conveyed to policies and
appropriate procedures -
DOLE’s Republic
personnel Act 11058
(Declaration
1.3 OSH Policy) and
DOLE Dept
preventive and Order No. 198 s.
control 2018 -
requirements are Implementing
identified in Rules and
Regulation of RA
accordance with 11058
OSH work policies 6. OSH
and procedures Preventive and
Control
Requirements,
including
implementing
Rules and
regulations on
RA 11036 or the
Mental Health Act
7. Work Safety
Tips for
Employees
8. S.A.M
Principles or the
Think Safe steps
- Spot the
Hazard, Assess
the Risk, Make
the chnages
9. Hierarchy of
Controls

LO2. Prepare OSH Requirements for Compliance

Assessment Criteria Content Conditions Methodologies Assessment

Methods
2.1 OSH work 1. Risk Writing materials Group Oral
(pen & paper) discussion evaluation
activity material, Assessments
References Demonstration Observation
tools, and 2. Safe (books)
equipment Simulation
Handling Manuals
 requirements are Procedures of
identified in Tools,
accordance with Equipment and
workplace policies Materials
and procedures

2.2 Required OSH

materials, tools,
and equipment are
acquired in
accordance with
workplace policies
and procedures

2.3 Required OSH

materials, tools,
and equipment are
arranged/placed in
accordance with
OSH work
standards

LO3 Perform Tasks in Accordance with Relevant OSH Policies and Procedures

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
3.1 Relevant 1. Working Safely Writing Group Oral
OSH work materials discussion evaluation
procedures are 2. Safe Procedures (pen & paper) Demonstrati Observation
identified in when on the job: Manuals on
Manuals
accordance with Simulation
3. safety for
workplace policies electricity, fire, lifting
and procedures and ladder use

3.2 Work activities 3. Compliance to

are executed in OSH standards and
accordance with practices.
OSH Work
Standards

3.3 Non-
compliance work
activities are
reported
appropriate
personnel.
Unit of Competency: Exercise Efficient and Effective Sustainable Practices in the
Workplace
Module Title: Exercising Efficient and Effective Sustainable Practices in the
Workplace
Module Descriptor: : This unit covers the knowledge, skills and attitudes
required to identify efficiency and effectiveness of
resource utilization and convey inefficient and
ineffective environmental practices.

Nominal Duration: 4 hours

Summary of Learning Outcomes:

Identify the efficiency and effectiveness of resource utilization

LO1. ______________________________________________________________________
Determine causes of inefficiency and/or in effectiveness of resource utilization
LO2. ______________________________________________________________________
Convey inefficient and ineffective environmental practices
LO3. ______________________________________________________________________

Details of Learning Outcomes:

LO1 Identify the Efficiency and Effectiveness of Resource Utilization

Assessment Criteria Content Conditions Methodologi Assessment
es Methods
1.4 Writing materials Group Oral
(pen & paper) discussion evaluation

References
Lecture Written
(books)
examination

LO2. Prepare OSH Requirements for Compliance

Assessment Criteria Content Conditions Methodologies Assessment

Methods
2.1 OSH work 1. Risk Writing materials Group Oral
(pen & paper) discussion evaluation
activity material, Assessments
References Demonstration Observation
tools, and 2. Safe (books)
equipment Simulation
Handling Manuals
requirements are Procedures of
identified in Tools,
accordance with
Equipment and
workplace policies
Materials
and procedures

2.2 Required OSH

materials, tools,
and equipment are
acquired in
accordance with
workplace policies
 and procedures

2.3 Required OSH

materials, tools,
and equipment are
arranged/placed in
accordance with
OSH work
standards

LO3 Perform Tasks in Accordance with Relevant OSH Policies and Procedures

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
3.1 Relevant 1. Working Safely Writing Group Oral
OSH work materials discussion evaluation
procedures are 4. Safe Procedures (pen & paper) Demonstrati Observation
identified in when on the job: Manuals on
Manuals
accordance with Simulation
5. safety for
workplace policies electricity, fire, lifting
and procedures and ladder use

3.2 Work activities 3. Compliance to

are executed in OSH standards and
accordance with practices.
OSH Work
Standards

3.3 Non-
compliance work
activities are
reported
appropriate
personnel.

Unit of Competency: Practice Occupational Safety and Health Policies and Procedures
Module Title: Practicing Occupational Safety and Health Policies and Procedures
Module Descriptor: : This unit covers the knowledge, skills and attitudes
required to identify OSH compliance requirements,
prepare OSH requirements for compliance, perform
tasks in accordance with OSH policies and procedures.

Nominal Duration: 5 hours

Summary of Learning Outcomes:

Identify OSH compliance requirements

LO1. ______________________________________________________________________
Prepare OSH requirements for compliance
Perform tasks in accordance with relevant OSH policies and procedures
 LO2. ______________________________________________________________________
LO3. ______________________________________________________________________

Details of Learning Outcomes:

LO1 Identify OSH Compliance requirements

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
1.4 Relevant OSH 10. Occupational Writing materials Group Oral
Safety and (pen & paper) discussion evaluation
requirements,
Health (OSH)
regulations, 11. Hazards and References
Lecture Written
policies and Risks in the (books)
examination
procedures workplace
12. General OSH
identified in Principles
accordance with 13. Key Elements
workplace policies of an
and procedures Occupational
Safety and
Health Program
1.5 OSH activity 14. OSH
nonconformities requirements,
regulations,
are conveyed to policies and
appropriate procedures -
personnel DOLE’s Republic
Act 11058
(Declaration
1.6 OSH Policy) and
preventive and DOLE Dept
control Order No. 198 s.
requirements are 2018 -
Implementing
identified in Rules and
accordance with Regulation of RA
OSH work policies 11058
15. OSH
and procedures Preventive and
Control
Requirements,
including
implementing
Rules and
regulations on
RA 11036 or the
Mental Health Act
16. Work Safety
Tips for
Employees
17. S.A.M
Principles or the
Think Safe steps
- Spot the
 Hazard, Assess
the Risk, Make
the chnages
18. Hierarchy of
Controls

LO2. Prepare OSH Requirements for Compliance

Assessment Criteria Content Conditions Methodologies Assessment

Methods
2.1 OSH work 1. Risk Writing materials Group Oral
(pen & paper) discussion evaluation
activity material, Assessments
References Demonstration Observation
tools, and 2. Safe (books)
equipment Simulation
Handling Manuals
requirements are Procedures of
identified in Tools,
accordance with
Equipment and
workplace policies
Materials
and procedures

2.2 Required OSH

materials, tools,
and equipment are
acquired in
accordance with
workplace policies
and procedures

2.3 Required OSH

materials, tools,
and equipment are
arranged/placed in
accordance with
OSH work
standards

LO3 Perform Tasks in Accordance with Relevant OSH Policies and Procedures

Assessment Criteria Content Conditions Methodologi Assessment

es Methods
3.1 Relevant 1. Working Safely Writing Group Oral
OSH work materials discussion evaluation
procedures are 6. Safe Procedures (pen & paper) Demonstrati Observation
identified in when on the job: Manuals on
Manuals
accordance with Simulation
7. safety for
workplace policies electricity, fire, lifting
and procedures and ladder use

3.2 Work activities 3. Compliance to

are executed in OSH standards and
accordance with practices.
OSH Work
Standards

3.3 Non-
compliance work
activities are
reported
appropriate
personnel.