Modules of Instruction

Basic Competencies:
Unit of Competency: Participate in workplace communication
Modules Title: PARTICIPATING IN WORKPLACE COMMUNICATION
Module Descriptor: This unit covers the knowledge, skills and attitudes required
to gather, interpret and convey information in response to
workplace requirements.
Nominal Duration:

Summary of Learning Outcomes:

LO1. Obtain and convey workplace information
LO2. Participate in workplace meetings and discussions
LO3. Complete relevant work related documents

Details of Learning Outcomes:

LO1. Obtain and convey workplace information

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
Specific and relevant  Effective  Fax machine  Group  Observation
information is accessed communication  Telephone discussion
from appropriate  Different modes  Writing  Interaction  Oral
sources of communication materials questioning
Effective questioning ,  Written  Internet  Written test
active listening and communication
speaking skills are  Technology
used to gather and relevant to the
convey information enterprise and
Appropriate medium is the individual’s
used to transfer work
information and ideas responsibilities
Appropriate non- verbal  Ability to relate to
communication is used people of social
Appropriate lines of range in the
communication with workplace
supervisors and  Follow simple
colleagues are spoken language
identified and followed
Defined workplace
procedures for the
location and storage of
information are used
Personal interaction is
carried out clearly and
concisely
 LO2. Participate in workplace meetings and discussions
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
Team meetings are  Participate in  Fax machine  Group  Observation
attended on time workplace  Telephone discussion
Own opinions are meetings and  Writing  Interaction  Oral
clearly expressed and discussions materials questioning
those of others are  Communication  Internet  Written test
listened to without procedures and
interruption systems
Meeting inputs are  Perform routine
consistent with the workplace duties
meeting purpose and following simple
established protocols written notices
Workplace  Gather and
interactions are provide
conducted in a information in
courteous manner response to
Questions about simple workplace
routine workplace Requirements
procedures and maters
concerning working
conditions of
employment are asked
and responded to
Meetings outcomes are
interpreted and
implemented
 LO3. Complete relevant work related documents
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
Range of forms  Complete work  Fax machine  Group  Observation
relating to conditions of related  Telephone discussion
employment are documents  Writing  Interaction  Oral
completed accurately  Estimate, materials questioning
and legibly calculate and  Internet  Written test
Workplace data is record routine
recorded on standard workplace
workplace forms and measures
documents  Basic
Basic mathematical mathematical
processes are used for processes of
routine calculations addition,
Errors in recording subtraction,
information on forms/ division and
documents are multiplication
identified and properly  Organizational
acted upon policies
Reporting requirements
to supervisor are
completed according to
organizational
guidelines
 Basic Competencies:
Unit of Competency:
Modules Title:
Module Descriptor:
Nominal Duration:

Summary of Learning Outcomes:

LO1.
LO2.
LO3.

Details of Learning Outcomes:

LO1.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
   

LO2.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
   

LO3.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
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 Basic Competencies:
Unit of Competency:
Modules Title:
Module Descriptor:
Nominal Duration:

Summary of Learning Outcomes:

LO1.
LO2.
LO3.

Details of Learning Outcomes:

LO1.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
   

LO2.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
   

LO3.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
   
 Basic Competencies:
Unit of Competency:
Modules Title:
Module Descriptor:
Nominal Duration:

Summary of Learning Outcomes:

LO1.
LO2.
LO3.
LO4.

Details of Learning Outcomes:

LO1.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
    

LO2.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
    

LO3.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
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LO4.
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
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