‫א‬

‫א‬‫א‬‫א‬
‫א‬‫א‬
٢٥٠
  ٢٥٠  ‫א‬
 
 ‫א‬‫א‬‫א‬‫א‬‫א‬  

 

 W،،‫א‬‫א‬،‫א‬

  ‫א‬ ‫א‬ ‫א‬ ‫א‬‫א‬  ‫א‬ ‫א‬  ‫א‬ ‫א‬ 
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K ‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
   ‫א‬        ،‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،
‫א‬         ‫א‬   ،‫א‬ ‫א‬‫א‬  
 ‫א‬ ‫א‬ ‫א‬‫א‬  ‫א‬ ‫א‬ ‫א‬  ‫א‬ ‫א‬  ‫א‬ ‫א‬
‫א‬ ‫א‬‫א‬،‫א‬
 K‫א‬‫א‬،‫א‬

 ? ‫א‬ ?   ? ‫א‬ ‫א‬ ‫א‬‫א‬   ? ‫א‬ ‫א‬  
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬     ،‫א‬ ‫א‬ ‫א‬‫א‬      
 K‫א‬‫א‬‫א‬‫א‬‫א‬

   ‫؛‬    ‫א‬ ‫א‬  ‫א‬    ‫א‬
 K‫א‬

 ‫א‬‫א‬‫א‬‫א‬
 

 
  ٢٥٠  ‫א‬
 
 ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫؛‬‫א‬‫א‬‫א‬‫א‬
،‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬     ،‫א‬ ‫א‬
 ‫א‬KKK‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬  ،‫א‬ ‫א‬  ‫א‬ ‫א‬ ‫א‬  ،  ‫א‬‫א‬ 
‫א‬ ‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
    ‫א‬ ‫א‬     ‫א‬  ‫א‬  ‫א‬
 KEE‫א‬‫א‬FF
     ‫א‬ ‫א‬ ‫א‬‫א‬ ‫א‬‫א‬   ‫א‬  ‫א‬
 K‫א‬
‫א‬‫א‬‫א‬‫א‬  South AirlinesW
 
‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،
 ‫א‬ ‫א‬‫א‬  ‫א‬ ،‫א‬ ،‫א‬ ‫א‬‫א‬    K‫א‬ ‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬ ‫א‬  ‫א‬ ?‫א‬  ‫א‬ ‫א‬‫א‬ ‫א‬ ?    
   ‫א‬     ،‫א‬‫א‬     ،‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬،
 K‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬

١
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬  J١
K‫א‬‫א‬‫א‬‫א‬‫א‬  J٢
 K‫א‬‫א‬‫א‬  J٣

 W‫א‬
 ‫א‬‫א‬‫א‬‫א‬ J١
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J٢
 ‫א‬‫א‬ J٣
 ‫א‬‫א‬‫א‬ J٤
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J٥

 KW‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬
 
‫א‬‫א‬ ‫א‬       ‫א‬ ‫א‬  ‫א‬   
 W،‫א‬
      ‫א‬ ‫א‬‫א‬ ‫א‬  ‫א‬   W‫وﺟﻬﺔ اﻟﻨﻈﺮ اﻟﺘﻘﻠﻴﺪﻳﺔ‬:‫أوﻻ‬
 ،‫א‬   W ‫؛‬   ‫א‬   ‫א‬  ‫א‬
‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬W‫وﺟﻬﺔ اﻟﻨﻈﺮ اﻟﺤﺪﻳﺜﺔ‬:‫ﺛﺎﻧﻴﺎ‬
‫א‬  ‫؛‬‫א‬ ،‫א‬ ، ‫א‬      ،‫א‬  ‫א‬‫א‬
،‫א‬ WK‫א‬‫א‬ ،‫א‬
،‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬ ‫א‬ ‫א‬‫א‬  ‫א‬ ‫א‬   ‫א‬ ‫א‬      
    ،  ،  ، ‫א‬ ‫א‬‫א‬ ‫א‬ W  ‫א‬ ‫א‬‫א‬ 
،‫א‬‫א‬‫א‬،‫א‬،‫א‬،،
 ،‫א‬‫א‬ ،‫א‬‫א‬
 K‫א‬
 
 
 
 
 
 
 
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬ ،
 W‫א‬،‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬ J١
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬  ‫א‬     ،‫א‬  ‫א‬  ‫א‬  ‫א‬ ‫א‬  J٢
  ،‫א‬ ‫א‬‫א‬ ‫א‬       ،‫א‬ ‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬ ‫א‬ ‫א‬  ‫א‬  ‫א‬  ‫א‬ ‫א‬   J٣
‫א‬ ‫؛‬‫א‬‫א‬ ،‫א‬ ،
 K‫א‬
‫א‬  ‫א‬  ،‫א‬ ‫א‬‫א‬  ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬   J٤
‫א‬‫א‬‫א‬‫א‬ ،‫א‬‫א‬‫א‬
 K‫א‬‫א‬
W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬  ‫א‬    ‫א‬    ،‫א‬ ‫א‬  W‫א‬ ‫•א‬
‫א‬ ‫א‬  ‫א‬    ‫א‬    ‫א‬  ، ‫א‬ ‫א‬
 ‫؛‬‫א‬‫א‬‫א‬
 W
‫א‬‫א‬‫א‬  J١
 ‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬  J٢
 K‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 W‫א‬‫א‬‫א‬W‫א‬‫א‬
 ‫א‬ ‫א‬‫א‬  ‫א‬ ‫א‬ ‫א‬‫א‬ ‫א‬     ‫א‬ ‫א‬‫א‬ 
 W‫א‬‫א‬‫א‬‫א‬??
‫א‬   ،‫א‬ ‫א‬ ‫א‬‫א‬    W‫א‬‫א‬    J١
‫א‬‫א‬ ،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬   ‫א‬‫א‬ ‫א‬ ‫א‬ ‫א‬    ، ‫א‬ ‫א‬
 K‫א‬
 ،‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬ J٢
 K‫א‬‫א‬‫א‬‫א‬
‫א‬W‫א‬‫א‬‫א‬‫א‬ K٣
 ‫؛‬‫א‬،‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬
‫א‬‫א‬W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K٤
‫א‬‫؛‬‫א‬‫א‬،
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫؛‬ ،‫א‬
 K‫א‬‫א‬،‫א‬‫א‬‫א‬
 W‫א‬‫א‬W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ J  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬ J
 K‫א‬‫א‬E‫א‬‫א‬‫א‬‫א‬F
 
 W‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬
١٢،١٩١٥‫א‬،‫א‬
‫א‬‫א‬ ،١٩٢٠ ،١٩١٩‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫؛‬‫א‬ ‫א‬   ‫א‬ ‫א‬ ‫א‬  ‫א‬ ‫א‬ ‫א‬  
،‫א‬‫א‬،‫?א‬‫א‬??
 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
    ‫؛‬‫א‬ ‫א‬‫א‬ ‫א‬   ‫א‬ ‫א‬  ‫א‬ ‫א‬   
،‫א‬‫א‬‫א‬،‫א‬‫א‬،‫א‬،‫א‬
 K‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫؛‬‫א‬‫א‬
  ‫א‬ ،‫א‬   ‫א‬ ‫א‬‫א‬  ‫א‬    
‫א‬‫א‬‫א‬  ‫א‬‫א‬ ‫א‬،
‫א‬‫א‬،‫א‬ ‫א‬ ‫א‬ ‫א‬‫א‬ ، ‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬W‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬    ‫א‬     ‫א‬ ‫א‬‫א‬ ‫א‬  ‫א‬   
W‫א‬‫א‬‫א‬‫א‬ ،‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬ W ‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 
 
 
 
 
 
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬
‫א‬ ‫א‬  ‫א‬ ‫؛‬‫א‬     ‫א‬ ‫א‬  ‫א‬ 
‫؛‬K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫؛‬‫א‬‫א‬‫א‬
‫א‬  ‫א‬  ‫א‬ ‫א‬    ،K‫א‬ ‫א‬  ‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،
   ‫א‬  ‫א‬ ‫א‬ ‫א‬‫א‬  W‫א‬‫א‬  ‫א‬  ‫א‬  
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬
K‫א‬  J١
K‫א‬  J٢
K‫א‬  J٣
K‫א‬  J٤
K‫א‬  J٥
K‫א‬‫א‬  J٦
K‫א‬  J٧
 
:‫أﻧﻮاع اﻹدارة‬
K‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬ -‫أ‬
K‫א‬‫א‬WEF‫א‬ -‫ب‬
F ‫א‬  ‫א‬    ‫א‬ ، ‫א‬ ‫ א‬ W ‫א‬ -‫ت‬
K‫א‬‫א‬‫א‬E‫א‬
 ‫א‬‫א‬‫א‬‫א‬
–‫א‬ – –  J‫א‬FW‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬EKKK–
 K‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

K‫א‬‫א‬‫א‬‫ א‬E١
K‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬E٢
‫א‬‫א‬‫ א‬E٣
KE‫א‬،‫א‬،،F‫א‬‫א‬‫א‬‫א‬ E٤
 
 ‫א‬‫א‬‫א‬‫א‬‫א‬
   ‫א‬ ،        ‫א‬ ‫א‬  
‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
 W
K‫א‬     ،   ‫א‬ ‫א‬‫א‬ ‫א‬ ‫א‬ E١
 ‫א‬ ‫א‬ ‫א‬ ،‫א‬‫א‬ ،‫א‬ ،‫א‬ ‫א‬  F
EK
K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬ E٢
‫א‬ ‫א‬‫א‬ ‫א‬  E J   –   F ‫א‬ ‫א‬‫א‬  ‫א‬ E٣
K‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬،‫א‬‫א‬،‫ א‬E٤
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬ E٥
 
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W،‫א‬
K‫א‬‫א‬‫א‬ E١
K‫א‬‫א‬‫א‬‫א‬ E٢
‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬ E٣
K‫א‬‫א‬‫א‬‫א‬،E‫א‬F‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

{ ‫} وﻧﻔﺲ وﻣﺎ ﺳﻮاهﺎ * ﻓﺄﻟﻬﻤﻬﺎ ﻓﺠﻮرهﺎ وﺗﻘﻮاهﺎ * ﻗﺪ أﻓﻠﺢ ﻣﻦ زآﺎهﺎ * وﻗﺪ ﺧﺎب ﻣﻦ دﺳﺎهﺎ‬
(١٠ - ٧ ‫) اﻟﺸﻤﺲ‬
‫} آﻤﺎ أرﺳﻠﻨﺎ ﻓﻴﻜﻢ رﺳﻮﻻ ﻣﻨﻜﻢ ﻳﺘﻠﻮ ﻋﻠﻴﻜﻢ ﺁﻳﺎﺗﻨﺎ وﻳﺰآﻴﻜﻢ وﻳﻌﻠﻤﻜﻢ اﻟﻜﺘﺎب واﻟﺤﻜﻤﺔ وﻳﻌﻠﻤﻜﻢ ﻣﺎ ﻟﻢ‬
 E١٥١‫א‬F{ ‫ﺗﻜﻮﻧﻮا ﺗﻌﻠﻤﻮن‬
 W‫א‬
 ‫א‬E‫א‬‫א‬F
K‫א‬‫א‬K‫א‬‫א‬‫א‬ E١
E٢٨WF { ‫} وﻣﺎ أرﺳﻠﻨﺎك إﻻ آﺎﻓﺔ ﻟﻠﻨﺎس‬:
 
K‫א‬‫א‬‫א‬‫א‬ E٤
 E٧٩‫א‬F { ‫وﻟﻜﻦ آﻮﻧﻮا رﺑﺎﻧﻴﻴﻦ ﺑﻤﺎ آﻨﺘﻢ ﺗﻌﻠﻤﻮن اﻟﻜﺘﺎب وﺑﻤﺎ آﻨﺘﻢ ﺗﺪرﺳﻮن‬}W
 K‫א‬‫א‬،E٦
 ١٩٩٠‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬ ‫א‬   ،‫א‬  ‫א‬ ‫א‬ ‫א‬ ‫א‬     
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،١٩٩٥‫א‬١٩٩٠‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬،E‫א‬‫א‬F‫א‬،٢٠٠٢،٢٠٠٠
 K‫א‬
 W١٩٩٥‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬،‫ א‬E١
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫ א‬E٢
KKK‫א‬،‫א‬،‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬،‫א‬‫ א‬E٣
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K،،‫ א‬E٤
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬W 
‫א‬  ‫א‬ ‫א‬ ‫א‬  ‫א‬ ‫א‬  ‫א‬‫א‬  ‫• א‬
K‫א‬
،     ‫א‬    ‫א‬ ‫א‬  •
K‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬ •
K‫א‬
K‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬ •
    ‫א‬  ‫א‬ ‫א‬  ‫א‬ ‫א‬ ‫א‬  •
K‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬W 
‫א‬‫א‬‫א‬‫א‬‫• א‬
‫א‬‫א‬‫• א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫• א‬
 W‫א‬‫א‬‫א‬W 
  ‫א‬ ‫א‬    ،     ‫• א‬
K
‫؛‬‫א‬‫א‬‫א‬‫א‬ •
K‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬K‫א‬‫א‬‫• א‬
K‫א‬‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬
،  ‫א‬    ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬  •
K‫א‬‫א‬‫א‬‫א‬،‫א‬،
K‫א‬‫א‬‫א‬‫א‬‫א‬ •
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

K‫א‬‫א‬ •
K‫א‬‫א‬،‫א‬‫א‬‫א‬ •
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K‫א‬‫א‬‫א‬
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K‫א‬‫א‬‫א‬ •
K‫א‬‫א‬‫א‬‫א‬‫א‬ •
K‫א‬‫א‬ •
‫א‬‫؛‬‫א‬‫א‬ •
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:‫اﻟﺴﺆال اﻷول‬
 W‫א‬‫א‬ECF‫א‬‫א‬E√F
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EF‫א‬‫א‬‫א‬‫א‬ E٢
EF‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬ E٣
:‫اﻟﺴﺆال اﻟﺜﺎﻧﻲ‬
 K‫א‬‫א‬‫א‬‫א‬
  J ١
  J ٢
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  J ٤
:‫اﻟﺴﺆال اﻟﺜﺎﻟﺚ‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٥٠  ‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
‫א‬‫א‬

٢
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬
 ‫א‬‫א‬
 W‫א‬‫א‬
.‫ﻣﻌﺮﻓﺔ ﺧﻄﻮات ﺗﻨﻈﻴﻢ وﺗﺨﻄﻴﻂ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ ﺑﺎﻟﻄﺮق اﻟﺤﺪﻳﺜﺔ‬
 W‫א‬‫א‬‫א‬
K‫א‬  J٤
K‫א‬‫א‬‫א‬‫א‬‫א‬  J٥
 K‫א‬‫א‬‫א‬‫ א‬ J٦
 
 W‫א‬
 K‫א‬‫א‬ J١
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J٢
 K‫א‬‫א‬‫א‬‫א‬ J٣
 K‫א‬‫א‬‫א‬‫א‬ J٤
 K‫א‬‫א‬‫א‬‫א‬ J٥

 KW‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬
  ‫א‬    ،‫א‬  ‫א‬ ‫א‬‫א‬‫א‬  ‫א‬ ‫א‬‫א‬ ‫א‬ 
 K‫א‬
  ‫א‬ ‫א‬ ‫א‬‫א‬     ‫א‬‫א‬   ‫א‬   
‫א‬‫א‬‫א‬،‫א‬‫א‬ E‫א‬‫א‬F‫א‬
 K‫א‬
‫א‬     ‫א‬  ‫א‬ ‫א‬‫א‬‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬‫א‬  
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
:‫اﻟﺘﻨﻈﻴﻢ اﻟﻤﺮآﺰي ﻹدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
 KKK‫א‬‫א‬
 
‫ﻧﻤﻮذج ﻟﺘﻨﻈﻴﻢ إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ ﻓﻲ اﻟﻤﻨﻈﻤﺎت اﻟﻜﺒﻴﺮة ﺑﺎﻟﻨﻈﺎم اﻟﻤﺮآﺰي‬

‫اﻹدارة اﻟﻌﻠﻴﺎ‬  
  
‫ﻣﺪﻳﺮ اﻹﻧﺘﺎج‬ ‫ﻣﺪﻳﺮ اﻟﻤﺎﻟﻴﺔ‬ ‫ﻣﺪﻳﺮ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
 
 
‫ﻣﺪﻳﺮ ﺗﺤﻠﻴﻞ‬ ‫ﻣﺪﻳﺮ إدارة‬ ‫ﻣﺪﻳﺮ اﻟﺴﻼﻣﺔ‬ ‫ﻣﺪﻳﺮ اﻟﺘﺨﻄﻴﻂ‬ ‫ﻣﺪﻳﺮ‬ ‫ﻣﺪﻳﺮ‬
‫ﻟﻠﻤﻮارد‬  
‫وﺗﺼﻤﻴﻢ‬ ‫اﻷداء‬ ‫اﻟﻤﻬﻨﻴﺔ‬ ‫اﻷﺟﻮر‬ ‫اﻟﺘﺪرﻳﺐ‬
‫اﻟﻮﻇﺎﺋﻒ‬ ‫اﻟﺒﺸﺮﻳﺔ‬ ‫واﻟﺮواﺗﺐ‬  
‫واﻟﺘﻄﻮﻳﺮ‬
 
 W‫א‬‫א‬
  ،‫א‬ ‫א‬‫א‬    ،‫א‬ ‫א‬  ‫א‬   J١
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬ ‫א‬ ‫א‬ ‫א‬‫א‬‫א‬ ‫א‬  ‫א‬ ‫א‬‫א‬    J٢
 ‫؛‬‫א‬  ‫א‬ ‫א‬  ‫א‬ ‫א‬‫א‬      ،‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬
 KEIntegrated linkage J‫א‬‫א‬‫א‬F‫א‬‫א‬‫א‬
 
 

 
‫اﻟﺘﻨﻈﻴﻢ اﻟﻼﻣﺮآﺰي ﻹدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
‫א‬   E‫א‬  ‫א‬ F ‫א‬ ‫א‬   ‫א‬ ‫א‬ ‫א‬
 W‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 
‫اﻹدارة اﻟﻌﻠﻴﺎ‬
‫ﻣﺴﺎﻋﺪ اﻟﻤﺪﻳﺮ اﻟﻌﺎم‬  
‫ﻟﺸﺆون اﻷﻓﺮاد‬
 
‫ﻣﺪﻳﺮ اﻟﺒﺤﺚ‬ ‫ﻣﺪﻳﺮ اﻟﻤﺎﻟﻴﺔ‬ ‫ﻣﺪﻳﺮ اﻟﺘﺴﻮﻳﻖ‬ ‫ﻣﺪﻳﺮ اﻹﻧﺘﺎج‬  
‫واﻟﺘﻄﻮﻳﺮ‬  
‫א‬‫א‬  ‫א‬ ‫א‬   ‫א‬ ‫א‬‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬  
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬
 
 
‫اﻟﺘﺨﻄﻴﻂ ﻓﻲ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

Human Resource Planning

‫א‬‫א‬،‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬   ‫؛‬‫א‬ ‫א‬       ‫א‬ ‫א‬  ،
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
   ‫א‬ ،‫א‬ ‫א‬     ‫א‬ ‫א‬‫א‬     
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ،‫א‬ ‫א‬  ‫א‬    ‫؛‬ ‫א‬ ‫א‬  ‫א‬      
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
:‫ﻣﻔﻬﻮم ﺗﺨﻄﻴﻂ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
(The Institute of Personnel and Development)‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ ‫א‬   ‫א‬  ‫א‬ ‫א‬   W  
 K‫א‬،
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬    ‫א‬   ،   ‫א‬ ‫א‬‫א‬   -١
K‫א‬‫א‬‫א‬
K‫א‬،‫א‬ ‫א‬‫א‬ -٢
، W ‫א‬     ،   ‫א‬ ‫א‬  -٣
K‫א‬‫א‬،‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٤
‫א‬‫א‬،‫א‬‫א‬،‫א‬‫א‬،‫א‬‫؛‬
K
،‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬ -٥
K

‫أهﺪاف ﺗﺨﻄﻴﻂ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬

 W‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬ J١
   ‫؛‬E    F ‫א‬  ‫א‬ ‫א‬  J٢
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
K‫א‬‫א‬
‫א‬  ‫א‬  ‫א‬  ،‫א‬  ‫א‬   ‫א‬ J٣
K،‫א‬‫א‬،‫א‬،
K‫א‬،‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J٤
،‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫ א‬‫א‬ J٥
K‫א‬
‫أهﻤﻴﺔ ﺗﺨﻄﻴﻂ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
 W‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬  J١
‫א‬ ،‫א‬ ‫א‬     ‫א‬ ‫א‬   J٢
K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
 ‫א‬ ‫א‬‫א‬ ‫א‬ ‫א‬  ‫א‬ ‫א‬     J٣
K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J٤
K‫א‬
    ‫؛‬‫א‬ ‫א‬‫א‬ ‫א‬   ‫א‬ ‫א‬     J٥
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

K J٦
 K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬ J٧
‫ﻣﺮاﺣﻞ ﺗﺨﻄﻴﻂ اﻻﺣﺘﻴﺎﺟﺎت اﻟﺒﺸﺮﻳﺔ‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬
labor demand ‫א‬‫א‬‫א‬‫א‬‫א‬  J١
 ‫א‬ ‫א‬‫א‬  E‫א‬  F ‫א‬ ‫א‬‫א‬  ‫א‬ ‫א‬  
 W‫א‬،‫א‬

 ‫א‬‫א‬‫א‬ -‫أ‬
‫א‬‫א‬ -‫ب‬
‫א‬‫א‬‫א‬ -‫ت‬
labor Supply‫א‬‫א‬‫א‬‫א‬‫א‬  J٢
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 KE١F‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K،‫א‬‫א‬  J
K‫א‬‫א‬‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬ J
K‫א‬‫א‬‫ א‬ J

،‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
‫א‬  ‫א‬ ‫א‬ ‫א‬‫א‬  ‫א‬   ،‫א‬ ‫א‬ ، ‫؛‬ ‫א‬
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
   ‫א‬ ‫א‬‫א‬  ،‫א‬ ‫א‬ ‫א‬‫א‬ ‫א‬  ‫א‬‫א‬ ‫א‬‫א‬
 W‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

K‫א‬‫א‬‫• א‬
K‫א‬‫א‬‫א‬‫• א‬

Action PlanW‫א‬  J٣
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬W‫א‬
 K
‫؛‬‫א‬،‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
 K ‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬ •
K‫א‬‫א‬‫א‬ •
K‫א‬‫א‬ •
K‫א‬‫א‬‫א‬ •
K‫א‬KKKK‫א‬‫א‬ •
 
Implementing the planW‫א‬  J٤
‫א‬‫א‬‫א‬F‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬E‫א‬
 K
‫א‬‫א‬،‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
 W‫א‬
‫؟‬‫א‬‫א‬‫א‬‫א‬ K
‫؟‬‫א‬‫א‬‫א‬ K
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 ‫؟‬K‫א‬‫א‬‫א‬ K
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‫ﻣﻌﻮﻗﺎت اﻟﺘﺨﻄﻴﻂ‬
 W‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

K‫א‬‫א‬‫א‬‫א‬‫א‬  J١
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J٢
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J٣
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J٤
K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬  J٥
K
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J٦
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 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬
Job analysis and design
‫א‬،
 K‫א‬‫א‬
  ‫א‬ ‫א‬    ،    ‫א‬   ‫א‬ 
 W‫א‬‫؟‬
‫؟‬  J١
‫؟‬‫א‬‫א‬  J٢
‫؟‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬  J٣
‫؟‬‫א‬‫א‬‫א‬  J٤
‫؟‬‫א‬‫א‬  J٥
‫؟‬‫א‬‫א‬‫؟‬‫א‬  J٦
‫؟‬‫א‬‫א‬‫א‬‫א‬  J٧

‫א‬  ،‫א‬ ‫א‬   ‫א‬   ‫א‬    
 K‫א‬
EKKKK – –F‫א‬‫א‬
 K‫א‬‫א‬
 W‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬W‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬
‫א‬ ‫א‬ ‫א‬  ‫א‬  ‫א‬   ‫א‬  ‫؛‬  ‫א‬
 K‫א‬
‫ﺗﺤﻠﻴﻞ اﻟﻮﻇﺎﺋﻒ‬
       ‫؛‬  ‫א‬ ‫א‬   ‫א‬ 
 W
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

K‫א‬‫א‬L
K‫א‬‫א‬L 
K‫א‬L 
K‫א‬L ‫א‬
K‫א‬L 
K‫א‬‫א‬L
K‫א‬‫א‬L
:‫ اﺧﺘﻴﺎر اﻟﻮﻇﺎﺋﻒ ﻟﻠﺘﺤﻠﻴﻞ‬:‫ﻻ‬ً ‫أو‬
  ‫א‬ ‫א‬  ‫א‬ ‫א‬    ‫א‬  ‫א‬ ‫א‬ 
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
 W‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬W‫ ﻣﺆﺛﺮات داﺧﻠﻴﺔ‬ J١
‫א‬‫א‬،‫א‬‫א‬‫א‬‫؛‬‫א‬
 K
،‫א‬‫א‬‫א‬‫א‬‫א‬W :‫ ﻣﺆﺛﺮات ﺧﺎرﺟﻴﺔ‬ J٢
 K‫א‬‫א‬‫א‬‫א‬‫א‬

‫ ﺗﺤﻠﻴﻞ اﻟﻤﻌﻠﻮﻣﺎت اﻟﺘﻲ ﻳﻨﺒﻐﻲ ﺟﻤﻌﻬﺎ‬:‫ﺛﺎﻧﻴًﺎ‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 W‫א‬‫א‬
K‫א‬‫א‬‫א‬‫ א‬ J١
K‫א‬‫א‬‫א‬‫א‬‫ א‬ J٢
K‫א‬  J٣
K‫א‬‫ א‬ J٤
K‫א‬‫א‬  J٥
K‫א‬‫א‬‫א‬‫א‬  J٦
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 W‫א‬W 
 W‫א‬‫א‬‫א‬
W(Observation )‫א‬  J١
  ‫א‬  ‫א‬    ‫א‬ ‫א‬ ‫א‬‫א‬   
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
   ‫؛‬‫א‬‫א‬       ،‫א‬   ‫א‬‫א‬  
 K‫א‬‫א‬‫א‬

 K‫א‬‫א‬‫א‬‫א‬
W( Interviews )‫א‬  J٢
،‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬
 
W( Questionnaires & Checklists )‫א‬‫א‬‫א‬  J٣
‫א‬،‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬ECFE√F‫א‬
 K‫א‬،
 
:( Critical Incident )‫א‬‫א‬‫א‬  J٤
 K‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬W
 K‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

،‫א‬‫א‬‫א‬
‫א‬ ‫א‬       ،‫א‬   
Echeck‐outF‫א‬،Echeck‐inF‫א‬‫א‬‫א‬
 K‫א‬
:( Performance Evaluations )‫א‬‫א‬  J٥
 K‫א‬
‫א‬‫א‬‫א‬‫א‬W
،‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫؛‬
 K‫א‬‫א‬
: ( Dairies )‫א‬‫א‬  J٦
 K،‫א‬‫א‬‫א‬
‫א‬‫א‬       ‫א‬   ‫א‬   ‫א‬  ‫א‬
‫א‬‫א‬،‫א‬‫א‬ ‫א‬‫א‬‫א‬،‫א‬‫א‬
 K 
‫ ﺗﺤﺪﻳﺪ ﻣﻦ ﻳﻘﻮم ﺑﺠﻤﻊ اﻟﻤﻌﻠﻮﻣﺎت‬:‫راﺑﻌًﺎ‬
‫א‬‫א‬‫א‬‫؛‬‫א‬،‫א‬‫א‬
‫א‬  ‫א‬ ‫א‬  ‫א‬‫א‬ ‫א‬        ‫א‬
 K‫א‬‫א‬،‫א‬
 W،‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬،‫א‬  J
‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬
K‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫؛‬‫א‬‫א‬ 
 K‫א‬‫א‬
  ،‫א‬‫א‬   ‫א‬    ‫א‬ ،‫א‬ ‫א‬   J

K‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬‫؛‬‫א‬‫א‬
‫؛‬،
 K‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬W
 K‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬،‫א‬،‫א‬‫א‬

:‫ ﻣﻌﺎﻟﺠﺔ اﻟﻤﻌﻠﻮﻣﺎت‬:‫ﺧﺎﻣﺴًﺎ‬
    ‫א‬      ‫א‬ ‫א‬    ‫א‬
 K‫א‬
:‫ آﺘﺎﺑﺔ اﻟﺘﻮﺻﻴﻒ اﻟﻮﻇﻴﻔﻲ و اﻟﻤﻮاﺻﻔﺎت ﻟﻠﻮﻇﻴﻔﺔ‬:‫ﺳﺎدﺳًﺎ‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬
 W‫א‬‫א‬
K‫ א‬ J
K‫ א‬ J

K‫א‬  J

K‫א‬‫א‬‫א‬‫א‬ J

 W‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫א‬‫א‬‫א‬W Recruiting ‫א‬  J١

K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ WSelecting‫א‬  J٢
K‫א‬‫א‬
 ،  ‫א‬ ‫א‬    WOrientation ‫א‬  J٣
K‫א‬‫א‬‫א‬
  ‫א‬        WTraining ‫א‬  J٤
K‫א‬‫؛‬‫א‬
     ‫א‬   WEmployee Evaluations ‫א‬   J٥
K‫א‬‫א‬
 ‫א‬ ‫א‬  WPromotion & Transfer ‫א‬ ‫א‬  J٦
K‫א‬‫א‬‫א‬‫א‬

‫ﻣﺜﺎل ﻟﺘﻮﺻﻴﻒ وﻇﻴﻔﻲ ﻟﻤﻮﻇﻒ اﻟﻤﻜﺎﺗﺐ اﻷﻣﺎﻣﻴﺔ‬

 W‫א‬
 ‫א‬‫א‬W‫א‬‫א‬
‫א‬ ‫א‬ ‫א‬  ‫א‬ ،  ‫א‬  W ‫א‬
‫א‬،‫א‬‫א‬،‫א‬‫א‬،
KKKK‫א‬  ‫א‬  ‫א‬   ،‫א‬  ‫א‬ ‫א‬ 
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬،‫א‬‫א‬ –١
 K‫א‬‫א‬،‫א‬‫א‬‫א‬–٢
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ –٣
 K،‫א‬،‫א‬،‫א‬‫א‬ J٤
 K‫א‬‫א‬‫א‬‫א‬‫א‬–٥
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬–٦
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 K،‫א‬‫א‬،‫א‬‫א‬‫א‬‫–א‬٧
،‫א‬W‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 K‫א‬،‫א‬،‫א‬،‫א‬W‫א‬‫א‬

 ‫א‬
‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬،
 K‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬،
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 W‫؛‬‫א‬‫א‬
     ‫א‬    W Job simplification ‫א‬   J١
K‫א‬‫א‬
K‫א‬W Job enlargement ‫א‬  J٢
‫א‬‫א‬W Job rotation ‫א‬‫ א‬ J٣
،‫א‬،
‫א‬ ‫א‬   ‫א‬ ،‫א‬    ‫א‬  ‫א‬
K‫א‬
W Job enrichment‫א‬‫א‬  J٤
W‫א‬‫א‬‫א‬،
K‫א‬‫א‬  J
‫؛‬‫א‬‫א‬‫א‬‫א‬   J

K

‫ أهﻢ أدوات إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬:‫ﺗﺤﻠﻴﻞ اﻟﻌﻤﻞ‬

  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 
‫א‬‫א‬  
  ‫א‬ ‫א‬  
 
‫א‬
 
‫א‬ ‫א‬‫א‬  
 
‫א‬‫א‬‫א‬
‫א‬‫א‬ 
‫א‬‫א‬
‫א‬‫א‬‫א‬  
‫א‬‫א‬
 
‫א‬‫א‬  
‫ﻗﺪرات‬ ‫ﻣﻬﺎرات‬ ‫ﻣﻌﻠﻮﻣﺎت‬
‫א‬  
 ‫א‬  
‫א‬‫א‬‫א‬
  ‫א‬
‫א‬‫א‬
 
 
 

 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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:‫اﻟﺴﺆال اﻷول‬
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  ‫א‬‫א‬  ٢٥٠  ‫א‬
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‫א‬‫א‬

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  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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K‫א‬‫א‬  J١١
 K‫א‬‫א‬  J١٢

 W‫א‬
 K‫א‬‫א‬ J١
 K‫א‬ J٢
 K‫א‬‫א‬ J٣
 
 KW‫א‬‫א‬
 
 
 
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬‫א‬
‫א‬  ‫א‬ ، ‫א‬ ‫א‬   ‫א‬  ‫א‬ ‫א‬
‫א‬K‫א‬‫א‬‫א‬،‫א‬،
 W
 K‫א‬‫א‬‫א‬W
 K‫א‬W 
 K‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
K‫א‬،، E١
K‫א‬،‫א‬‫ א‬E٢
K‫א‬‫א‬‫א‬،‫א‬ E٣

 WERecruitmentF‫א‬
F      ‫א‬ ‫א‬   ‫א‬ ،‫א‬ ،‫א‬ ، ‫א‬‫א‬  
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬KE‫א‬
 K‫א‬‫א‬،‫א‬
:‫ﺧﻄﻮات ﻋﻤﻠﻴﺔ اﺳﺘﻘﻄﺎب اﻟﻌﺎﻣﻠﻴﻦ‬
    ‫א‬      ‫؛‬  ‫א‬ ‫א‬  :‫ﻻ‬
ً ‫أو‬
 K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬:‫ﺛﺎﻧﻴًﺎ‬
،E overtimeF‫א‬‫א‬‫א‬،‫א‬
 KKKK‫א‬‫א‬
 KKK‫א‬،‫א‬،‫א‬،‫א‬‫א‬:‫ﺛﺎﻟﺜًﺎ‬
،‫א‬‫א‬،‫א‬، ‫א‬‫א‬ :‫راﺑﻌًﺎ‬
 KKKK‫א‬‫א‬
 KK‫א‬‫א‬،‫א‬W‫א‬W‫ﺧﺎﻣﺴًﺎ‬
:‫أﺳﺒﺎب اﻟﺤﺎﺟﺔ إﻟﻰ ﻋﺎﻣﻠﻴﻦ وﺟﻬﺪ ﺑﺸﺮي إﺿﺎﻓﻲ‬
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

  ‫؟‬‫א‬‫א‬‫א‬
 W
KE‫א‬‫א‬FW‫א‬  J١
‫א‬‫א‬‫א‬FW‫א‬  J٢
KE‫א‬‫א‬
EKKK‫א‬FW  J٣

 ‫؟‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬KK‫א‬‫א‬‫א‬‫א‬ Appointment‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬     ‫א‬   WE Overtime  F ‫א‬ ‫ א‬ J١
K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬W( Temporary WorkersF‫ א‬ J٢
K
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W
 K‫א‬
‫א‬‫א‬‫א‬
،  ‫א‬  ،‫א‬    ‫א‬ ‫א‬ ، 
 K‫א‬
‫א‬K‫א‬‫א‬WE Part timeF‫א‬‫א‬  J٣
‫א‬‫א‬‫؛‬‫א‬
‫א‬،‫א‬،‫א‬‫א‬
 K‫א‬‫א‬،‫א‬،‫א‬‫א‬
WEOutsourcing staffingFEF  J٤
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫א‬‫א‬‫א‬‫؛‬‫א‬ ‫א‬ 

 K‫א‬‫א‬‫؛‬

‫ﻣﺼﺎدر اﻟﺒﺤﺚ ﻋﻦ ﻋﺎﻣﻠﻴﻦ ﺗﻜﻮن ﺑﻄﺮﻳﻘﺘﻴﻦ‬

 ‫א‬
  ‫א‬
 ‫א‬‫א‬‫א‬
 E‫א‬‫א‬‫א‬FE‫א‬‫א‬‫א‬‫א‬F
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫اﻟﻤﺼﺎدر اﻟﺪاﺧﻠﻴﺔ‬
:‫إﻳﺠﺎﺑﻴﺎت اﻻﺳﺘﻘﻄﺎب اﻟﺪاﺧﻠﻲ‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬ ‫א‬   ‫؛‬‫א‬ ‫א‬       ‫א‬  •
K‫א‬‫א‬،‫א‬‫א‬
‫א‬   ‫א‬    ‫א‬ ‫א‬   ‫א‬  ‫א‬  •
K‫א‬‫א‬
‫؛‬‫א‬‫א‬‫؛‬‫א‬ •
K‫א‬‫א‬
‫א‬‫؛‬،‫א‬‫א‬‫א‬ •
K

:‫ﺳﻠﺒﻴﺎت اﻻﺳﺘﻘﻄﺎب اﻟﺪاﺧﻠﻲ‬

K‫א‬ •
‫א‬  ‫א‬ ‫א‬  ‫א‬‫א‬ ‫א‬  ‫א‬ ‫א‬‫א‬  ‫א‬   •
K‫א‬
‫א‬،‫א‬‫א‬‫ א‬‫א‬ •
 K‫א‬‫؛‬‫א‬‫א‬

‫اﻟﻤﺼﺎدر اﻟﺨﺎرﺟﻴﺔ‬
:‫إﻳﺠﺎﺑﻴﺎت اﻻﺳﺘﻘﻄﺎب اﻟﺨﺎرﺟﻲ‬
 ‫א‬ ‫א‬ ‫א‬ ‫א‬   ‫א‬   ‫א‬  ‫א‬  •
K‫א‬‫א‬،‫א‬
   ‫א‬ ‫א‬ ‫א‬‫א‬  ‫א‬  ‫א‬ ‫א‬   •
K‫א‬‫א‬‫א‬
‫א‬‫א‬‫؛‬‫א‬‫א‬ •
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

      ‫א‬          •
K
‫א‬‫א‬ •
K‫א‬‫א‬‫א‬‫א‬

:‫ﺳﻠﺒﻴﺎت اﻻﺳﺘﻘﻄﺎب اﻟﺨﺎرﺟﻲ‬

‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬ •
K‫א‬‫א‬
K‫؛‬‫א‬‫א‬‫א‬ •
K‫א‬‫א‬‫א‬ •
،‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬ •
K
‫א‬‫א‬‫א‬‫א‬‫א‬ •
K‫א‬
 
 
 
 
 
 
 
 

 ‫א‬
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫א‬        ‫א‬  ‫א‬   ‫א‬ ‫א‬ 
‫א‬      ‫א‬  ،‫א‬ ‫א‬ ‫א‬ ‫א‬ ،
 K‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬
،‫א‬ ‫א‬      ‫א‬  ‫א‬ ‫א‬ ‫א‬   ‫א‬
‫א‬  ،‫א‬ ‫א‬‫א‬  ‫א‬   ‫א‬ ‫א‬  
 K‫א‬
:‫أهﺪاف اﻻﺧﺘﻴﺎر‬
K‫א‬‫א‬‫א‬‫א‬ •
K‫א‬ •
K‫א‬‫א‬‫א‬ •
K‫א‬‫א‬ •

:‫أهﻤﻴﺔ اﻻﺧﺘﻴﺎر‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫• א‬
K
K‫א‬‫א‬،‫א‬‫א‬ •
K‫א‬‫א‬ •
K‫א‬‫א‬،‫א‬‫א‬‫• א‬
K‫א‬‫א‬‫• א‬
 
 
 
 
 
 ‫א‬‫א‬
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 
 
‫اﺳﺘﻘﺒﺎل ﻃﺎﻟﺐ اﻟﻌﻤﻞ وﻓﺤﺺ أوراﻗﻪ‬

 
 
‫اﻟﻤﻘﺎﺑﻠﺔ اﻷوﻟﻴﺔ‬  
 
‫ﻣﻞء ﻃﻠﺐ اﻟﺘﻮﻇﻴﻒ‬
 
‫إﺟﺮاء اﻻﺧﺘﺒﺎرات‬  
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‫اﻟﻤﻘﺎﺑﻠﺔ اﻟﺸﺨﺼﻴﺔ‬  
 
‫اﻟﻤﻮاﻓﻘﺔ ﻋﻠﻰ اﻟﺘﺮﺷﻴﺢ ﻣﻦ ﻟﺠﻨﺔ ﺷﺆون اﻟﻌﺎﻣﻠﻴﻦ‬
 
 
‫اﻟﻜﺸﻒ اﻟﻄﺒﻲ‬
 
‫اﻟﺘﻌﻴﻴﻦ‬  
 
‫اﻟﻘﺒﻮل‬ ‫اﻟﺮﻓﺾ‬  
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 ‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 W‫א‬
  J ١
  J ٢
  J ٣
  J ٤
 
 W‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
  J ١
  J ٢
  J ٣
  J ٤
 W‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬

 
  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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  ‫א‬‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
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،K‫א‬‫א‬‫א‬‫א‬ ‫؛‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 ‫א‬‫א‬‫؛‬‫א‬‫א‬
  ‫א‬ ‫א‬ ‫א‬‫א‬   ‫א‬  ،‫א‬ ‫א‬  ‫א‬ ‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 

 ‫א‬
:‫ أﺳﺎﻟﻴﺐ اﻟﺘﺪرﻳﺐ ﻟﻠﻌﺎﻣﻠﻴﻦ اﻟﻌﺎدﻳﻴﻦ‬:‫ﻻ‬
ً ‫أو‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬ ‫א‬  ،   ‫א‬     W‫א‬  ‫ א‬ J١
‫א‬،‫א‬‫א‬‫א‬
 KEOn‐ the job trainingF‫א‬‫א‬
‫א‬‫א‬     ،       ‫א‬  J٢
K‫א‬
‫א‬     ،‫א‬ ‫א‬  ‫א‬ ‫א‬ W‫א‬ ‫ א‬ J٣
K‫א‬،‫א‬‫א‬

:( ‫ وﺳﺎﺋﻞ اﻟﺘﺪرﻳﺐ ﻟﻺدارات ) اﻟﺘﻄﻮﻳﺮ اﻹداري‬:‫ﺛﺎﻧﻴًﺎ‬

‫א‬،‫א‬‫א‬ W‫ أﺳﻠﻮب اﻟﻤﺤﺎﺿﺮة‬ J١
 K‫א‬،‫א‬
،‫א‬ ‫א‬ ‫א‬  ‫א‬   :( Case study) ‫ ﻧﻈﺎم دراﺳﺔ اﻟﺤﺎﻟﺔ‬ J٢
،‫א‬      ،  ‫א‬  ‫א‬ 
K‫א‬‫א‬
:( In basket training ) ‫ اﻟﺘﺪرﻳﺐ ﻋﻠﻰ اﺗﺨﺎذ اﻟﻘﺮارات اﻟﺒﺮﻳﺪ اﻟﻮارد‬-٣
 ‫א‬      ‫א‬    ،‫א‬   ‫א‬  
‫א‬‫א‬،‫א‬‫א‬‫؛‬
 K،‫א‬
، :‫اﻟﻤﺒﺎرﻳﺎت اﻹدارﻳﺔ‬
   ‫א‬  ‫א‬   ،     ،
K‫א‬‫א‬،‫א‬‫א‬،‫א‬‫א‬

 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫א‬‫א‬E‫א‬F‫א‬:‫ اﻟﻨﺪوات‬ J٤
‫א‬‫א‬،‫א‬‫א‬ ‫א‬‫א‬
K‫א‬‫א‬‫א‬
   ،      ‫א‬    :‫ ﺗﻘﻤﺺ اﻷدوار‬ J٥
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬  :‫ ﺗﺪرﻳﺐ اﻟﺤﺴﺎﺳﻴﺔ‬ J٦
 ‫א‬ ‫א‬ ‫א‬ ‫א‬‫א‬ ‫א‬   ‫א‬  ‫א‬    
‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬،
‫א‬  ،‫א‬ ‫א‬        :‫ ﺗﻌﻴﻴﻦ ﻣﺴﺎﻋﺪ ﻣﺸﺮف‬ J٧
،‫א‬‫א‬‫א‬‫א‬‫؛‬‫א‬‫א‬
K‫א‬
،‫א‬‫א‬‫א‬‫א‬:‫ ﻃﺮﻳﻘﺔ اﻟﻔﺮق اﻟﻄﺎﺋﺮة‬ J٨
،‫א‬
K‫א‬
K‫א‬،‫א‬‫א‬‫א‬‫א‬:‫ اﻟﺘﺪرﻳﺐ أﺛﻨﺎء اﻟﻌﻤﻞ‬ J٩
‫א‬‫א‬ : Cross‐Training ‫ اﻟﺘﺪرﻳﺐ اﻟﻌﻜﺴﻲ‬ J١٠
K،‫א‬‫א‬،‫א‬

‫א‬:‫ إرﺳﺎل اﻟﻤﻮﻇﻔﻴﻦ ﻟﺪورات ﺗﺪرﻳﺒﻴﺔ‬ J١١

 ‫א‬ ‫א‬ ‫א‬  ‫א‬  ، ‫א‬  ‫؛‬   
K‫א‬‫א‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

    ‫؛‬   ‫א‬ ‫א‬   ‫א‬  
 K‫א‬‫א‬

 ‫א‬

 
‫اﻟﺘﻄﻮﻳﺮ وﺗﻘﻴﻴﻢ اﻻﺣﺘﻴﺎﺟﺎت‬
‫اﻟ ﻠ ك‬  
 
‫ﺗﻘﻴﻴﻢ ﺑﺮﻧﺎﻣﺞ اﻟﺘﺪرﻳﺐ‬ ‫ﺗﺤﺪﻳﺪ أهﺪاف اﻟﺘﺪرﻳﺐ‬
 
 
 
‫أدوات اﻟﺘﺪرﻳﺐ‬ ‫ ﻣﻌﺎﻳﻴﺮ اﻟﺘﺪرﻳﺐ‬‫أﺳﺲ‬

 

‫ﻃﺮق اﺧﺘﻴﺎر اﻟﻤﺘﺪرﺑﻴﻦ‬

‫اﺧﺘﻴﺎر اﻟﻤﺘﺪرﺑﻴﻦ‬

‫اﺧﺘﺒﺎر اﻟﻤﺘﺪرﺑﻴﻦ‬

 
 
 
 ‫א‬‫א‬‫א‬
:‫اﻟﺴﺆال اﻷول‬
 WECFE√F
 ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

EF‫א‬‫א‬  J١
EF‫א‬‫א‬‫א‬‫ א‬ J٢
EF‫א‬‫א‬‫א‬  J٣
EF‫א‬‫א‬‫א‬‫א‬  J٤

 
:‫اﻟﺴﺆال اﻟﺜﺎﻧﻲ‬
 W‫א‬
 W‫א‬‫א‬  J١
 W‫א‬‫א‬‫ א‬ J٢
W‫א‬  J٣

:‫اﻟﺴﺆال اﻟﺜﺎﻟﺚ‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 
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KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬

٦
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫ א‬ J١٦
 K‫א‬‫א‬‫א‬‫א‬‫ א‬ J١٧

 W‫א‬
‫א‬‫א‬‫א‬  J١
 K‫א‬‫א‬‫א‬‫א‬  J٢

 
 K:‫א‬‫א‬
 
 
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬‫א‬
 :‫ﻣﺎ هﻲ اﻟﻬﻨﺪرة‬
‫א‬??‫א‬‫א‬‫א‬‫א‬‫א‬E‫א‬F
W‫א‬
‫؛‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬،‫א‬،‫א‬،‫א‬،‫א‬‫א‬‫א‬
:‫ﻣﺒﺎدئ اﻟﻬﻨﺪرة‬
 K‫א‬‫א‬‫א‬‫א‬ E١
K‫א‬‫א‬‫א‬‫א‬ E٢
K‫א‬‫א‬‫א‬‫א‬‫א‬ E٣
K‫א‬‫א‬‫א‬ E٤
K‫א‬‫א‬‫א‬،‫ א‬E٥
K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬ E٦
K‫א‬‫א‬‫א‬‫א‬ E٧
 
 
 
 
 
 
 
 
 
 

: ‫أهﺪاف اﻟﻬﻨﺪرة‬
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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KKKKK‫א‬‫א‬KK‫א‬‫א‬  J٤
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  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 ‫א‬‫א‬‫א‬
:‫اﻟﺴﺆال اﻷول‬
:‫ﻋﺮف اﻟﻬﻨﺪرة‬

:‫اﻟﺴﺆال اﻟﺜﺎﻧﻲ‬
 W‫א‬
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:‫اﻟﺴﺆال اﻟﺜﺎﻟﺚ‬
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  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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 W‫א‬‫א‬‫א‬
K‫א‬  J١٨
K‫א‬‫א‬  J١٩

 W‫א‬
  J١

 K٤W‫א‬‫א‬

 
 
 
 
 
 
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫ﻣﺼﻄﻠﺤﺎت ﻣﻬﻤﺔ ﻓﻲ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬

‫اﻟﺘﺮﺟﻤﺔ اﻟﻌﺮﺑﻴﺔ ﻟﻠﻤﺼﻄﻠﺢ‬ ‫اﻟﻤﺼﻠﺢ اﻹﻧﺠﻠﻴﺰي‬
‫اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬ Human resources
‫اﻟﻌﺎﻣﻠﻴﻦ‬ Staff / employees
‫اﻟﺮاﺗﺐ‬ Salary
‫ﻣﻨﻈﻤﺎت‬ organization
‫اﻹدارة‬ Management
‫اﻟﻌﻼﻗﺎت اﻹﻧﺴﺎﻧﻴﺔ‬ Human relationship
‫ﺳﻠﻮك اﻟﻌﺎﻣﻞ‬ Employee behavior
‫اﻟﺠﻮدة اﻟﺸﺎﻣﻠﺔ‬ Total quality
‫ﻣﻔﻬﻮم اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬ Human resource concept
‫اﻟﺘﺨﻄﻴﻂ‬ Planning
‫اﻟﺘﻨﻈﻴﻢ‬ Organizing
‫اﻟﺘﻨﺴﻴﻖ‬ Coordinating
‫اﻟﺘﻮﻇﻴﻒ‬ Haring
‫اﻟﻘﻴﺎدة‬ Leading
‫اﻟﻤﺮاﻗﺒﺔ‬ Controlling
‫اﻟﺘﻘﻴﻴﻢ‬ Evaluation
‫اﻟﻤﺰﻳﺞ اﻻﺳﺘﺮاﺗﻴﺠﻲ‬ Strategic Mix
‫اﻹﻧﺘﺎﺟﻴﺔ‬ Producing
‫اﻟﻤﺴﺎواة‬ Equalizing
‫ﻓﺮص اﻟﻌﻤﻞ‬ Job opportunity
‫اﻟﻤﻬﺎرات‬ Skills
‫ﻣﺪﻳﺮ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬ Human resource manager
‫ﻣﺪﻳﺮ ﺷﺆون اﻷﻓﺮاد‬ Personnel Manager
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

‫ﻣﺼﻄﻠﺤﺎت ﻣﻬﻤﺔ ﻓﻲ اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬

‫اﻟﺘﺮﺟﻤﺔ اﻟﻌﺮﺑﻴﺔ ﻟﻠﻤﺼﻄﻠﺢ‬ ‫اﻟﻤﺼﻄﻠﺢ اﻹﻧﺠﻠﻴﺰي‬
‫اﻟﺤﻮاﻓﺰ‬ Motives
‫ﻗﺎﻋﺪة ﺑﻴﺎﻧﺎت اﻟﻤﻮﻇﻔﻴﻦ‬ Staff data bases
‫ﻋﺮوض اﻟﻌﻤﻞ‬ Job offers
‫اﻟﻮﺻﻒ اﻟﻮﻇﻴﻔﻲ‬ Job description
‫اﻟﻤﻮاﺻﻔﺎت اﻟﻮﻇﻴﻔﻴﺔ‬ Job specification
‫اﻟﺘﺮﻗﻴﺔ‬ Promotion
‫اﻟﺘﻌﻴﻴﻦ‬ Hiring
‫اﻟﻄﺮد‬ Firing
‫اﻟﻔﺼﻞ‬ Termination
‫اﻟﺘﻘﺎﻋﺪ‬ Retiring
‫ﺗﺤﻠﻴﻞ اﻟﻌﻤﻞ‬ Job analyzing
‫ﺗﺼﻤﻴﻢ اﻟﻌﻤﻞ‬ Job design
‫اﻟﻤﻘﺎﺑﻠﺔ‬ Interview
‫اﻟﻤﻼﺣﻈﺔ‬ Observation
‫اﻻﺳﺘﺒﻴﺎﻧﺎت‬ Questioners
‫ﺗﻘﻴﻴﻢ اﻷداء‬ Performance evaluations
‫اﻟﻤﺴﺌﻮﻟﻴﺎت‬ Responsibilities
‫اﻻﺳﺘﻘﻄﺎب‬ Recruiting
‫اﻻﺧﺘﻴﺎر‬ Selecting
‫ﻣﺪﻳﺮ اﻟﺘﺪرﻳﺐ‬ Training manager
 
 
  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

 
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  ‫א‬‫א‬  ٢٥٠  ‫א‬
 ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬  

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 ‫‪ ٢٥٠‬‬ ‫א‪ ‬‬
‫א‪‬א‪ ‬‬
‫‪‬א‪‬א‪‬א‪‬א‪‬א‪ ‬‬ ‫‪ ‬‬

‫اﻟﻤﺮاﺟـﻊ اﻟﻌﺮﺑﻴﺔ‬

‫ﺑﺎري آﺸﻮاي‪ ،‬إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ ) اﻟﻘﺎهﺮة‪ :‬دار اﻟﻔﺎروق‪(٢٠٠٦ ،‬‬ ‫‪-١‬‬
‫ﻋﺎدل ﺣﺮﺣﻮش‪ ،‬ﻣﺆﻳﺪ ﺳﻌﻴﺪ‪ ،‬إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ ﻣﺪﺧﻞ اﺳﺘﺮاﺗﻴﺠﻲ‬ ‫‪-٢‬‬
‫) ﻋﻤﺎن‪ :‬ﻋﺎﻟﻢ اﻟﻜﺘﺐ اﻟﺤﺪﻳﺚ‪(٢٠٠٦ ،‬‬
‫ﺳﺎﻣﻲ ﻋﺒﺪاﻟﻘﺎدر ‪ ،‬اﻹدارة اﻟﻔﻨﺪﻗﻴﺔ ) اﻟﻘﺎهﺮة‪ :‬ﻣﺠﻤﻮﻋﺔ اﻟﻨﻴﻞ اﻟﻌﺮﺑﻴﺔ‪( ٢٠٠٤ ،‬‬ ‫‪-٣‬‬
‫إﺑﺮاهﻴﻢ رﻣﻀﺎن‪ ،‬دﻟﻴﻞ إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ) أم اﻟﻘﺮى‪(٢٠٠٧ ،‬‬ ‫‪-٤‬‬
‫ﺑﻴﺘﺮ إف دراآﺮ‪ ،‬أﻓﻜﺎر دراآﺮ اﻟﻴﻮﻣﻴﺔ ﻓﻲ اﻹدارة ) ﻣﻜﺘﺒﺔ ﺟﺮﻳﺮ‪(٢٠٠٦ ،‬‬ ‫‪-٥‬‬
‫ﺳﺘﻴﻔﻦ ﺳﺘﺮاﻟﺴﺮ‪ ،‬ﻣﺎﺟﺴﺘﻴﺮ إدارة إدارة أﻋﻤﺎل ﻓﻲ ﻳﻮم واﺣﺪ)ﻣﻜﺘﺒﺔ ﺟﺮﻳﺮ‪(٢٠٠٦ ،‬‬ ‫‪-٦‬‬
‫ﻣﻬﺪي ﺣﺴﻦ‪ ،‬إدارة اﻷﻓﺮاد)ﻋﻤﺎن‪ :‬دار ﺻﻔﺎ ﻟﻠﻨﺸﺮ‪(٢٠٠٣ ،‬‬ ‫‪-٧‬‬
‫ﻣﺤﻤﺪ دﻟﻴﻢ اﻟﻘﺤﻄﺎﻧﻲ‪ ،‬إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‪ :‬ﻧﺤﻮ ﻣﻨﻬﺞ اﺳﺘﺮاﺗﻴﺠﻲ ﻣﺘﻜﺎﻣﻞ ) اﻟﻬﻔﻮف‪،‬‬ ‫‪-٨‬‬
‫‪(١٤٢٥‬‬
‫) ﻋﻤﺎن‪ :‬دار واﺋﻞ ﻟﻠﻨﺸﺮ‪،‬‬ ‫ﺳﻬﻴﻠﺔ ﻣﺤﻤﺪ ﻋﺒﺎس‪ ،‬إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ ﻣﺪﺧﻞ اﺳﺘﺮاﺗﻴﺠﻲ‬ ‫‪-٩‬‬
‫‪(٢٠٠٣‬‬
‫ﺳﻌﺎد ﻧﺎﺋﻒ ﺑﺮﻧﻮﻃﻲ‪ ،‬إدارة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ) ﻋﻤﺎن‪ :‬دار واﺋﻞ ﻟﻠﻨﺸﺮ‪(٢٠٠١ ،‬‬ ‫‪-١٠‬‬
‫ﻟﻴﻞ ﺳﺒﻨﺴﺮ‪ ،‬هﻨﺪرة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ) اﻟﻘﺎهﺮة‪ :‬اﻟﺸﺮآﺔ اﻟﻌﺮﺑﻴﺔ ﻟﻺﻋﻼم اﻟﻌﻠﻤﻲ ﺷﻌﺎع‪(٢٠٠٠ ،‬‬ ‫‪-١١‬‬
‫ﻣﺤﻤﺪ اﻟﺼﻴﺮﻓﻲ‪ ،‬هﻨﺪرة اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ) اﻹﺳﻜﻨﺪرﻳﺔ‪ ،‬ﻣﺆﺳﺴﺔ ﺣﻮرس‪(٢٠٠٦ ،‬‬ ‫‪-١٢‬‬
‫إدارة_اﻟﻤﻮارد_اﻟﺒﺸﺮﻳﺔ‪http://ar.wikipedia.org/wiki/‬‬ ‫‪-١٣‬‬

‫اﻟﻤﺮاﺟﻊ اﻷﺟﻨﺒﻴﺔ‬

‫‪1 – Robert H. Wood, (2002) Managing Hospitality Human‬‬

‫‪Resource. American Hotel & Motel Association‬‬

‫‪2 – Rocco M. Angelo, Andrew N. Vladimir (1998) Hospitality‬‬

‫‪Today. American Hotel & Motel Association‬‬

‫‪3 – Michael L. Kasarana, Richard M. Brooks (1998) Managing‬‬

‫‪Front Office Operation. American Hotel & Motel Association‬‬
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 ١٤    ‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
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٦٢ ‫ﻣﺼﻄﻠﺤﺎت ﻋﺮﺑﻲ إﻧﺠﻠﻴﺰي‬ :‫اﻟﻮﺣﺪة اﻟﺴﺎﺑﻌﺔ‬