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  • Copie de Company

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    Neila Yasmine
    6 views35 pages
    This document provides lessons on making phone calls, including starting calls, answering calls, asking for someone, saying yes or no, and ending calls. It also covers adjectives, grammar rules for subjects, email and website formats, and how to write an email including openings, reasons for writing, requests, attachments, and closings with a signature.

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    This document provides lessons on making phone calls, including starting calls, answering calls, asking for someone, saying yes or no, and ending calls. It also covers adjectives, grammar rules for subjects, email and website formats, and how to write an email including openings, reasons for writing, requests, attachments, and closings with a signature.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    6 views35 pages

    Copie de Company

    Uploaded by

    Neila Yasmine
    This document provides lessons on making phone calls, including starting calls, answering calls, asking for someone, saying yes or no, and ending calls. It also covers adjectives, grammar rules for subjects, email and website formats, and how to write an email including openings, reasons for writing, requests, attachments, and closings with a signature.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 35

    Lesson 2

    numbers
    starting a
    phone call
    starting a call

    hello - hi
    good morning
    good afternoon
    good evening
    answering a call

    good morning (name of the company)


    (your name) speaking
    asking for someone

    can I speak to (name) please?


    hello, is (name) here?
    is (name) in the office?
    is that (name)?
    saying yes

    Yes, of course (one moment)


    sure (one moment)
    saying no

    no, i’m sorry(she’s not in the office)


    no, i’m sorry (she’s out)
    no, it isn’t, it’s (your name)
    ending the call

    okay, thanks
    goodbye
    adjectives
    BIG SMALL
    OLD
    BIG NEW
    SMALL
    BIG
    BEAUTIFUL UGLY
    SMALL
    BIG
    CLEAN DIRTY
    SMALL
    BIG
    GOOD BAD
    SMALL
    Grammar
    I you
    she he it
    we you they
    to be
    i am
    you - we - they are
    she - he - it is

    am = ‘m are = ‘re is = ‘s
    negative
    i am not
    you - we - they are not
    she - he - it is not

    are not = aren’t is not = isn’t


    question
    am i
    are you - we - they
    is she - he - it
    email and
    websites
    At dash

    underscore dot
    writing an
    email
    opening

    hello - hi
    dear mr - mrs
    reason of writing

    i’m writing to you about ...


    request

    please send...
    can you please send ...
    attachement

    please find attached...


    here is ....
    closing

    best wishes
    kind regards
    all the best
    signature

    name
    work position

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