Trouble Shooting

Lily Li
Customer Service
NOV. 21, 2018

Content

Meter malfunction
Meter power malfunction
Error Message Meter power insufficient
Meter malfunction

Strip malfunction
Blood drop malfunction
Inaccuracy handling

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 Error Message

Meter malfunction

Error Message

Strip malfunction
Inaccuracy handling

Error Message - Meter

Strip has been used or damaged
Please use a new test strip form vial
If problem not be solved, please contact Bionime CS

Meter malfunction
Remove battery, wait for 5 mins and reload new battery
If problem not be solved, please contact Bionime CS

Temperature Error
• Please wait 30 mins before testing
• Operating Temp.: 10 – 40℃ (50 – 104℉)

Low battery , Meter can’t test

• Please change a new one battery immediately

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 Error Message - Meter

Signal transmission is disrupted

Blood volume is insufficient

• Repeat the test by using a new test strip
• Blood sample volume

System malfunction
• Remove the test strip from the meter.
• Turn off the meter (press the main button for 3 seconds.)
• Press the main button to turn ON the meter.

Sampling error
• Repeat the test by using a new test strip
• After a blood drop symbol appears on screen, the blood sample
could be applied 5

Meter malfunction

Meter malfunction
Meter power malfunction
Error Message Meter power insufficient
Meter malfunction

Strip malfunction
Inaccuracy handling

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 Meter power malfunction
Meter unable Meter unable Meter is not
to power on to power off working

Open the battery cover

Remove battery

Waiting for 5 minutes

Reload a new battery

CR2032
battery
Battery error Function normally

Contact with
Customer Service
7

Battery malfunction
To prevent battery shortage and
unqualified battery leaking situation.
CR2032 & CR2016 thin battery
• Please use qualified lithium battery.
• Please remove the battery when meter
not use for a month.

CR2016 thin
battery causes
bad connection!!
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 Meter Power insufficient
Meter auto-running Meter battery error

Remove battery

Waiting for 5 minutes

Install a new battery

Battery error Function normally

Contact with agent or

Bionime
9

Meter Error Message

None blood drop icon Code Error ER3 ER5

None blood drop icon (Pic.1)

Strip insertion port polluted with Yes User Error, Strip Error when not show blood drop
icon for 3 times continuously(Pic.2)
unknown liquid or object contact with agent
No
1. Insert a new strip into strip port
2. Do not press strip after inserting
The test strip not inserted correctly.
3. Check a new strip in the right position

Incorrect operation causes

Error Message interrupt signal

Function normally
Contact with agent
or Bionime
The End Auto internal check after power on
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 Meter Error Message
Inserting port
ER1

Yes
Inserting port User Error, contact with agent
polluted by blood
No
Take a new strip to test

Error message Function normally

Contact with agent or The End

Bionime

11

Strip malfunction

Meter malfunction

Error Message

Strip malfunction
Blood drop malfunction
Inaccuracy handling

12
The strip unable to measure

Insertion port Information Faulty items send back

•Polluted by blood •Strip lot number •meter
•Inserting port damaged •Occurrence Frequency •strip
(piece/vial) •Control Solution (CS)
•Occurrence location,
situation

13

Strip malfunction
No measurement

NO Blood sample
Blood sample filled with view window Retesting
insufficiently
Yes
Yes
insertion point polluted or damaged Meter send back to agent or Bionime
NO
Insert a new strip

While the blood drop symbol flashing,

Blood sample
press and hold the main button for
insufficiently
over 5 seconds until the “cs” symbol
appears

NO Meter send back to Bionime,

Countdown mode display on window and offer strip lot no.

Finish the test

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 CS accurate operation

Insert CS Inform
Data agent
strip test

“Blood drop” flash *Sharking well CS liquid *To check the data with *Record data
*Press main button for *CS liquid drop on top of a data which showing *Send back strip
5 sec. entry CS mode vial cap outside of vial– *Offer strip lot no.
*Strip close to CS liquid inaccurate
to absorb

https://goo.gl/Jh3BpP

https://www.youtube.com/watch?v=vfXpnUM_UDo&feature=youtu.be
15

Inaccuracy handling

Meter malfunction

Error Message

Strip malfunction
Inaccuracy handling

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Strip Inaccuracy

Exterior confirming Repeat testing

1. Inserting port polluted
Inaccuracy 2. Strip expired, or exceed
Using another meter to
3 months after opening
test same person
vial(GS700 available 4
months after opening vial)

Accurate confirming
Contact with agent
Using test strip and
or Bionime
Control Solution to test

17

Inaccuracy caused by…..

Environment
Temperature Operation
1. CS mode
Strip quality difference between
inside and outside 2. Second times apply blood
1. Expired.
3. Blood sample
2. Exceed 3 months after (Retest after 30 insufficiently
opening vial. minutes)
3. Strip humidified caused
by vial cap not tightly.
(Cobalt chloride paper )
The Other
1. Take medicine
Holder/AC Module Test 2. Medical history
1. Blood polluted
2. Polluted by unknown inaccuracy
liquid
Blood sample
non-Capillary whole
blood sample
Venous blood , Arterial
blood, plasma, serum

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Thank you

BIONIME CORPORATION
華廣生技股份有限公司
No.100, Sec. 2, Daqing St., South Dist.,
Taichung City 40242, Taiwan (R.O.C.)
40242 台中市南區大慶街二段100號
P. +886 (4) 2369 2388
F. +886 (4) 2261 7586
www.bionime.com