**Chapter 1 - Information Systems in Global Business Today**

What is a digital firm?

a) A firm that uses digital marketing strategies.
b) A firm that uses information systems to automate and improve business processes.
c) A firm that specializes in digital art.
d) A firm that only operates online.

How do information systems enable globalization?

a) By providing a global talent pool.
b) By enabling businesses to operate round the clock.
c) By reaching a global market.
d) All of the above.

What are some examples of strategic business objectives that can be achieved using information systems
?
a) Improving efficiency.
b) Enabling innovation.
c) Enhancing customer and supplier intimacy.
d) All of the above

4. What is the role of information systems in business today?

a) To provide entertainment.
b) To support decision making and provide competitive advantage.
c) To replace human workers.
d) None of the above.

5. How do information systems transform businesses?

a) By replacing all human workers.
b) By automating manual processes and improving decision making.
c) By making businesses less efficient.
d) None of the above.

6. What are some challenges businesses face when managing a distributed workforce?
a) Ensuring data security.
b) Dealing with different legal and cultural practices.
c) Both a and b.
d) None of the above.

7. How do information systems support decision making in a business?

a) By providing accurate and timely information.
b) By replacing human decision makers.
c) By making decisions on behalf of the business.
d) None of the above.

8. What are some examples of new business models enabled by information systems?
a) E-commerce.
b) Remote work.
c) Both a and b.
d) None of the above.

9. How do information systems provide a competitive advantage?

a) By making a business less efficient.
b) By replacing all human workers.
c) By improving efficiency and enabling innovation.
d) None of the above.
10. What are some ethical considerations when using information systems in global business?
a) Ensuring data security.
b) Respecting different legal and cultural practices.
c) Both a and b.
d) None of the above.

**Chapter 2 - How Businesses Use Information Systems**

What is a transaction processing system and who uses it?
a) A system used by operational managers for day-to-day business transactions.
b) A system used by senior managers for strategic decision making.
c) A system used by middle managers for decision making.
d) A system used by all employees for communication.

How does information technology improve business processes?

a) By automating routine tasks.
b) By improving the flow of information.
c) By enabling new processes that were not previously possible.
d) All of the above.

What are some examples of enterprise applications?

a) Systems for supply chain management.
b) Systems for customer relationship management.
c) Systems for enterprise resource planning.
d) All of the above.

4. What is a management information system and who uses it?

a) A system used by operational managers for day-to-day business transactions.
b) A system used by senior managers for strategic decision making.
c) A system used by middle managers for decision making.
d) A system used by all employees for communication.

5. What is a decision-support system and who uses it?

a) A system used by operational managers for day-to-day business transactions.
b) A system used by senior managers for strategic decision making.
c) A system used by middle managers for decision making.
d) A system used by all employees for communication.

6. What is an executive support system and who uses it?

a) A system used by operational managers for day-to-day business transactions.
b) A system used by senior managers for strategic decision making.
c) A system used by middle managers for decision making.
d) A system used by all employees for communication.

7. How do information systems integrate processes across all functions of an organization?

a) By improving coordination and efficiency.
b) By replacing all human workers.
c) By making the organization less efficient.
d) None of the above.

8. How do information systems improve customer service?

a) By providing accurate and timely information.
b) By replacing human customer service representatives.
c) By making customer service less efficient.
d) None of the above.
1(b), 2(d), 3(d), 1(a), 2(d), 3(d 4(b), 5(b), 6(c), 7(a), 8(a), 4(c), 5(c), 6(b), 7(a), 8(a).