CSM Report Schools

GOVERNANCE LEVEL SERVICES LINK
Schools (External Services)
 Acceptance of Employment Application for Teacher I Position (Walk-in)

 Acceptance of Employment Application for Teacher I Position (Online)
 Borrowing of Learning Materials from the School Library/Learning Resource Center
 Distribution of Printed Self-Learning Modules in Distance Learning Modality
 Enrollment (Walk-in)
 Enrollment (Online)
 Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy
(Walk-in)
 Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy
(Online)
https://bit.ly/DepEd2023CSM_ExtSchoolsA
 Issuance of School Clearance for different purposes

 Issuance of School Forms, Certifications, and other School Permanent Records
 Public assistance (walk-in/phone call)
 Public assistance (email/social media)
 Receiving and releasing of communications and other documents
 Reservation Process for the Use of School Facilities
 Request for Personnel Records for Teaching/Non-Teaching Personnel
https://bit.ly/DepEd2023CSM_ExtSchoolsB
A. Schools Client Satisfaction Measurement (CSM) Report for FY 2023
Name: Connie P. Dela Cruz

Region: IV-A Cavite
Schools Division Office: Cavite
School: Petronilo L. Torres Memorial ES
1. Acceptance of Employment Application for Teacher I Position (Walk-in)

I.Total number of clients who completed the survey for FY 2023
19
-Brief Analysis
Our recent response rate results have exceeded expectations, reflecting the effectiveness of our
efforts. Here's an analysis of the factors contributing to our high response rates: clear
communication, timely follow-up, user-friendly flatform, tailored outreach, engagement
initiatives and team collaboration.
II. Total number of transactions for FY 2023

19
III. Demographic profile

a. Age
a. 19 or lower - 0
b. 20-34 - 17
c. 35-49 - 2
d. 50-64 - 0
e. 65-higher - 0
f. Did not specify – 0
b. Sex
a. Male - 1
b. Female - 18
c. Did not specify – 0
c. Customer Type
a. Citizen - 19
b. Business - 0
c. Government – 0
Brief Analysis
There were no responses from individuals aged 19 or lower, 50-64, or 65 and higher. The 20-34
age group had the highest response rate (17), and the 35-49 age group had 2 responses. In terms
of gender, there's a notable imbalance, with 1 male and 18 female respondents out of 19.
Regarding customer type, all respondents identified as citizens.
IV. Count of Citizen’s Charter Responses

a. Citizen's Charter Awareness (CC1)
1- 2
2-0
3 - 17
4-0
b. Citizen’s Charter Visibility (CC2)
1- 19
2-0
3-0
4-0
5-0
c. Citizen’s Charter Helpfulness (CC3)
1- 15
2-4
3-0
4–0
Brief Analysis
It shows that the respondents learned of the CC when they saw the office’s CC, easy to see and
helped very much in their transactions. In summary, the positive response to the helpfulness of
the Citizen's Charter indicates that citizens perceive it as a useful resource in understanding
procedures and receiving services from the office..
V. Result count of SQD questions for FY 2023
SDQ0
STRONGLY DISAGREE - 0
DISAGREE - 0
NEITHER AGREE OR DISAGREE - 0
AGREE - 0
STRONGLY AGREE - 19
N/A – 0
SQD1 (Responsiveness) – 4
DISAGREE - 0
AGREE - 12
STRONGLY AGREE - 7
N/A – 0
SQD2 (Reliability) – 5
DISAGREE - 0
AGREE - 3
STRONGLY AGREE - 16
N/A – 0
SQD3 (Access & Facility)

DISAGREE - 0
AGREE - 0
STRONGLY AGREE - 19
N/A – 0
SQD4 (Communication)
DISAGREE - 0
AGREE - 3
STRONGLY AGREE - 16
N/A – 0
SQD5 (Costs)
DISAGREE - 0
AGREE - 0
STRONGLY AGREE - 0
N/A – 0
SQD6 (Integrity)
DISAGREE - 0
AGREE - 0
STRONGLY AGREE - 19
N/A – 0
SQD7 (Assurance)
DISAGREE - 0
AGREE - 0
STRONGLY AGREE - 19
N/A – 0
SQD8 (Outcome)
DISAGREE - 0
AGREE - 2
STRONGLY AGREE - 17
N/A – 0
Brief Analysis
Majority of the responses to SQD questions are "Agree" and "Strongly Agree" it indicates the
positive feedback and satisfaction among our respondents.
VI. Major or most common identified feedback/concern from clients

Despite our efforts to solicit feedback and ensure an open line of communication, it appears that
clients have not expressed specific concerns or feedback during this time.
2. Acceptance of Employment Application for Teacher I Position (Online)

-None
-There are no applicants for Teacher 1 position through the online application system.
3. Borrowing of Learning Materials from the School Library/Learning Resource Center

-None
-We don't have School Library/Learning Resource Center due to a lack of classrooms. Learning
materials (LMs) such books, modules and others have been distributed to the respective advisers.
They will serve as the primary points for the distribution of books to their assigned learners.
4. Distribution of Printed Self-Learning Modules in Distance Learning Modality

-None
-We are currently conducting face-to-face classes but modules are distributed to the learners as a
contingency measure in case there's a suspension of classes.
5. Enrollment (Walk-in)
1004
-Brief Analysis
The possible reasons why certain services have no/low responses was their busy schedules, lack
of awareness, or limited interest.

1138

a. Age
a. 19 or lower - 19
b. 20-34 - 295
c. 35-49 - 614
d. 50-64 - 59
e. 65-higher - 0
b. Sex
a. Male - 349
b. Female - 650
c. Customer Type
a. Citizen - 968
b. Business - 15
c. Government – 21
Brief Analysis
When it comes to age, the demographic group aged 65-higher has a response of 0. The age group
35-49 has the highest response rate with 614 responses, the age group 19 or lower has a response
of 19, 20-34 has a response of 295, 50-64 has a response of 59 and did not specify age was 17.
When it comes to their sex, the provided demographic analysis indicates that 349 male and 650
female out of 1004 respondents. Analyzing the demographic profile based on customer type, the
majority of respondents (968) fall under the "Citizen" category. Business and Government
customers represent smaller responses, with 15 and 21, respectively.

1- 731
2-8
3 - 265
4-0
1- 992
2 - 12
3-0
4-0
5-0
1- 913
2 - 91
3-0
4–0
Brief Analysis
In Citizen's Charter Awareness (CC1) shows that the highest number of respondents know what a
CC is and they saw our office’s CC and some answered that they learned of the CC when they
saw the office’s CC. In Citizen’s Charter Visibility (CC2) responses that the CC of our office was
easy to see and in Citizen’s Charter Helpfulness (CC3) shows that their CC helped very much in
their transactions. In summary, the positive response to the helpfulness of the Citizen's Charter
indicates that citizens perceive it as a useful resource in understanding procedures and receiving
services from the office.
SDQ0
DISAGREE - 0
AGREE - 482
STRONGLY AGREE - 504
N/A – 0
DISAGREE - 0
AGREE - 357
N/A – 0
DISAGREE - 0
AGREE - 33
N/A – 0

DISAGREE - 7
AGREE - 198
N/A – 0
DISAGREE - 5
AGREE - 462
N/A – 0
SQD5 (Costs)
DISAGREE - 61
AGREE -
STRONGLY AGREE - 0
N/A – 0
SQD6 (Integrity)
DISAGREE - 2
AGREE - 426
N/A – 0
SQD7 (Assurance)
DISAGREE - 0
AGREE - 579
N/A – 0
SQD8 (Outcome)
DISAGREE - 0
AGREE - 437
N/A – 0
Brief Analysis

The most common feedback/concern from our clients was about class size, teacher-student ratio,
schedule, and classrooms.
6. Enrollment (Online)
-None
- None. We are implementing the traditional process (walk in) where individuals physically visit
our school to and submit the needed documents and complete the enrollment process.
7. Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy (Walk-in)
43
-Brief Analysis
The possible reasons why certain services have no/low responses was their busy schedules, lack
of awareness, or limited interest.

51

a. Age
a. 19 or lower - 0
b. 20-34 - 21
c. 35-49 - 13
d. 50-64 - 9
e. 65-higher - 0
b. Sex
a. Male - 19
b. Female - 24
c. Customer Type
a. Citizen - 41
b. Business - 0
c. Government – 2
Brief Analysis
When it comes to age, the demographic group aged 19 or lower and 65-higher and did not specify
their age has a response of 0. The age group 20-34 has the highest response rate with 21
responses, the age group 35-49 has a response of 13, 50-64 has a response of 9, 50-64 has a
response of 59. When it comes to their sex, the provided demographic analysis indicates that 19
male and 24 female out of 43 respondents. Analyzing the demographic profile based on customer
type, the majority of respondents (41) fall under the "Citizen" category. Business 0
response and Government customers represent smaller responses with the response of 2.

1- 20
2-0
3 - 23
4-0
1- 39
2-4
3-0
4-0
5-0
1- 31
2 - 12
3-0
4–0
Brief Analysis
Most respondents are aware of the Citizen's Charter (CC) after seeing our office's version. In
CC2, respondents find our office's CC easy to spot. In CC3, the positive feedback indicates that
the CC significantly aids them in transactions. Overall, citizens view the CC as a valuable
resource for understanding procedures and accessing services from the office.
SDQ0
DISAGREE - 0
AGREE - 18
STRONGLY AGREE - 25
N/A – 0
DISAGREE - 0
AGREE - 0
STRONGLY AGREE - 43
N/A – 0
DISAGREE - 0
AGREE - 10
STRONGLY AGREE - 33
N/A – 0

DISAGREE - 0
AGREE - 12
STRONGLY AGREE - 29
N/A – 0
DISAGREE - 0
AGREE - 7
STRONGLY AGREE - 35
N/A – 0
SQD5 (Costs)
DISAGREE - 4
AGREE - 0
STRONGLY AGREE - 0
N/A – 0
SQD6 (Integrity)
DISAGREE - 0
AGREE - 6
STRONGLY AGREE - 37
N/A – 0
SQD7 (Assurance)
DISAGREE - 0
AGREE - 22
STRONGLY AGREE - 20
N/A – 0
SQD8 (Outcome)
DISAGREE - 0
AGREE - 6
STRONGLY AGREE - 37
N/A – 0
Brief Analysis

Despite our efforts to solicit feedback and ensure an open line of communication, it appears that
clients have not expressed specific concerns or feedback during this time.
8. Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy (Online)
23
-Brief Analysis
Clients may not be aware of the availability of the CTC and Photocopy (Online) services or they
may prefer alternative methods for obtaining documents, such as in-person visits or other online
platforms.

25

a. Age
a. 19 or lower - 0
b. 20-34 - 2
c. 35-49 - 15
d. 50-64 - 6
e. 65-higher - 0
b. Sex
a. Male - 7
b. Female - 16
c. Customer Type
a. Citizen - 1
b. Business - 0
c. Government – 22
Brief Analysis
The majority of respondents fall within the 35-49 age group, indicating a focus on individuals in
the middle age range. The limited representation in the 20-34 and 50-64 age groups may impact
the diversity of perspectives in the survey results. There is a higher representation of females
among the respondents. The overwhelming majority of respondents identify as part of the
government sector (DepEd), suggesting that the survey primarily targets or is relevant to
individuals working within government entities.
1- 2
2-0
3 - 21
4-0
1- 23
2-0
3-0
4-0
5-0
1- 21
2-2
3-0
4–0
Brief Analysis
The majority of respondents (21 out of 23) indicate a moderate level of awareness regarding that
they learned of the Citizen's Charter only when they saw in our office’s CC. All respondents (23
out of 23) perceive the Citizen's Charter of our office was easy to see and majority of respondents
(21 out of 23) find the Citizen's Charter helped them very much in their transaction.
SDQ0
DISAGREE - 0
AGREE - 9
STRONGLY AGREE - 14
N/A – 0
DISAGREE - 0
AGREE - 3
STRONGLY AGREE - 20
N/A – 0
DISAGREE - 0
AGREE - 10
STRONGLY AGREE - 13
N/A – 0

DISAGREE - 0
NEITHER AGREE OR DISAGREE -
AGREE - 2
STRONGLY AGREE - 21
N/A – 0
DISAGREE - 0
AGREE - 7
STRONGLY AGREE - 15
N/A – 0
SQD5 (Costs)
DISAGREE - 4
AGREE - 0
STRONGLY AGREE - 0
N/A – 0
SQD6 (Integrity)
DISAGREE - 0
AGREE - 6
STRONGLY AGREE - 17
N/A – 0
SQD7 (Assurance)
DISAGREE - 0
AGREE - 2
STRONGLY AGREE - 21
N/A – 0
SQD8 (Outcome)
DISAGREE - 0
AGREE - 5
STRONGLY AGREE - 18
N/A – 0
Brief Analysis

Clients encountered technical difficulties during the online processing, such as issues with the
website or online platform used for submitting requests and delays in the processing of CTC
documents are their concern.

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GOVERNANCE LEVEL SERVICES LINK

Schools (External Services)

 Acceptance of Employment Application for Teacher I Position (Walk-in)

 Issuance of School Clearance for different purposes

Name: Connie P. Dela Cruz

1. Acceptance of Employment Application for Teacher I Position (Walk-in)

II. Total number of transactions for FY 2023

III. Demographic profile

IV. Count of Citizen’s Charter Responses

V. Result count of SQD questions for FY 2023

SQD3 (Access & Facility)

VI. Major or most common identified feedback/concern from clients

2. Acceptance of Employment Application for Teacher I Position (Online)

3. Borrowing of Learning Materials from the School Library/Learning Resource Center

4. Distribution of Printed Self-Learning Modules in Distance Learning Modality

II. Total number of transactions for FY 2023

III. Demographic profile

IV. Count of Citizen’s Charter Responses

V. Result count of SQD questions for FY 2023

SQD3 (Access & Facility)

VI. Major or most common identified feedback/concern from clients

II. Total number of transactions for FY 2023

III. Demographic profile

IV. Count of Citizen’s Charter Responses

V. Result count of SQD questions for FY 2023

SQD3 (Access & Facility)

VI. Major or most common identified feedback/concern from clients

II. Total number of transactions for FY 2023

III. Demographic profile

V. Result count of SQD questions for FY 2023

SQD3 (Access & Facility)

VI. Major or most common identified feedback/concern from clients

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