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Case Study On Goal Setting
Case Study On Goal Setting
Anne also has another 18 team members that have similar goals
that they are focussing on to improve customer satisfaction across
the board. deBa is incredibly useful for Anne to record each person’s
goals and then to also reference them quickly when needed. During
a lunchtime seating, Anne was observing her waitstaff and noticed
that Carrie was on shift. After a couple of taps on the deBa app, she
is reminded that Carrie is looking to improve her ability to recall
regular customers names. Anne sees that Carrie is trying hard and
remembers a few regulars’ names and then struggles with a few
others. After the lunch rush is over, Anne asks Carrie an open-ended
question about how her efforts are going with learning customers
names. The question results in a valuable two-way conversation
where Anne provides Carrie with some of her tips on how she
remembers people’s names whilst also providing Carrie
encouragement on her improvement journey.