GUSTAVO ARELLANO

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2437 West 45 Place | Chicago, IL 60632 Email: arellano_gustavo@hotmail.com | Phone: (773) 240-7506

SUMMARY OF QUALIFICATIONS
▪ Experienced Public Benefits professional with excellent customer service abilities
▪ Over 6 years of Community Outreach, Community Health Care and Community Development
▪ Bilingual: Fluent in English and Spanish
▪ Energetic, computer proficient individual with a dynamic and service oriented personality
▪ Ability to maintain a high sense of confidentiality
▪ Salesforce
▪ Centricity
▪ Microsoft Office
PROFESSIONAL EXPERIENCE

BILINGUAL CALL CENTER CUSTOMER SERVICE REPRESENTATIVE | Aug 2019- Present

John H. Stroger, Jr. Hospital of Cook County| Chicago

● Educates Medicaid enrollee of plan options including information on the mandatory managed care choice process
Assists Non-Medicaid individuals with application screening questions and details on how to apply for financial
assistance programs
● Answer questions from patients, providers and the general public seeking information and assistance with the
redetermination process and form completion
● Screen and counsel clients regarding IL Medicaid benefits eligibility and assists eligible clients in completing
appropriate benefit application

Income Support Specialist | Sep 2013- July 2019

Jane Addams Resource Corporation | Chicago, IL
● Interview individuals and families to determine eligibility for public benefits
● Keep up to date on changes related to policies and programs affecting public benefits and funding
● Track data on services provided, including program outputs and outcomes within the agency database
● Serve as a member of cross functional work teams maintaining a high level of engagement and coordination
with program and training staff to ensure student and client needs are met
● Assist Financial Coach with subsequent credit pulls, budget updates, and developing success stories for
funder reports and grants
● Attend state and federally mandated trainings and supplemental trainings

Benefits Entitlement Specialist | Dec 2012– Sep 2013

● Heartland Health Center-Wilson | Chicago, IL
● Provided services related to securing benefits for patients including eligibility screening, completing applications,
and tracking progress of applications, and checked schedules to verify insurances and pre-registered patients
● Screened and counseled patients regarding public benefits eligibility; assisted eligible patients in completing
appropriate benefits applications
● Coordinated with clinic staff to ensure patients bring proper documentations to apply for benefits
● Explained policies, procedures and services about applying medical benefits to patients
● Referred applicants to other public benefit agencies and programs for assistance as needed
 GUSTAVO ARELLANO
2437 West 45th Place | Chicago, IL 60632 Email: arellano_gustavo@hotmail.com | Phone: (773) 240-7506

Income Support Specialist | Dec 2009 - Dec 2012

Institute for Latino Progress | Chicago, IL
● Conducted recruitment and outreach activities to promote public assistance programs
● Advised clients on the available benefits, from both public and private sources, appropriate to their situation.
● Assisted clients in applying for appropriate benefits and advocated on their behalf with the Illinois Department
of Human Services and other benefits agencies
● Kept track of the status of each client’s applications, enrollments and recertification processes
● Regularly entered services and outcome data into a tracking system and generated reports on a monthly
basis
● Managed relationships with local benefits agencies and cultivated new partnerships with other resource
organizations, both public and private
● Conducted outreach and recruitment activities as requested by the supervisor

EDUCATION
Associate’s Degree, Arts | Fall 2009 - Present
Morton Community College | Cicero, Illinois