RACHEL 613-848-7922

BURLEY Rachel_rollins@hotmail.com
Rachelrollins.weebly.com

EDUCATION
Child and Youth Care Program - St. Lawrence College, Kingston, ON September 2015- June 2018

EXPERIENCE
May 2018-October 2018 Leen On Me Homecare Services Kingston, Ontario
Respite Care Worker/ Home Care Specialist – Responsibilities Include:
• Assisting clients in daily activities (i.e. using the washroom, getting dressed, eating meals,
housekeeping, cooking, pet care and pet medication administering)
• Driving clients to appointments and social events Advocating for clients when needed –
decreasing client isolation and promoting inclusivity
• Speaking to other professionals and sharing client notes and observations when
appropriate
• Adapting daily activities for accessibility needs based on the client I am working with
• Goal setting with clients

October 2018-January 2020 Algonquin Lakeshore Catholic District School Board Kingston,
Ontario
Educational Assistant – Responsibilities Include:
• Creating and facilitating programming based on needs of clients
• Teaching behavior management skills
• Using reward systems to encourage success and positive behaviour
• Providing emotional and educational support
• Maintaining safety of students and staff
• Teaching conflict resolution
• Monitoring and documenting behavior to assist in creating a behavior safety plan
• Assist in teaching self-regulation and delayed gratitude
• Teaching social skills

September 2018-Present In From the Cold Emergency Shelter Kingston,

Ontario
Shelter Worker – Responsibilities Include:
• Creating rapport with clients
• Completing intake assessments with eligible clients upon arrival to the shelter
 • Detailed note taking, inputting information into computer programs COTS (Client
Outcome Tracking System) and HIFIS (Homeless Individuals and Families Information
System)
• De-escalating high risk situations
• Having a thorough knowledge of all policies, procedures, services and agency mandate
• Using Prevention Diversion methods with clients who do not fit mandate and completing
7 Day Case Plans
• Referral of clients to other community agencies
• Ability to protect confidential information at all times
• Providing housing insights and supports
• Advocating on behalf of clients where necessary
• Assisting clients in contacting landlords, creating online Kijiji accounts to respond to ads
for room/unit vacancies
February 2020- Present Renfrew County Catholic District School Board Renfrew County,
Ontario
Educational Assistant (Supply/Casual Basis)– Responsibilities Include:
• Creating and facilitating programming based on needs of clients
• Teaching behavior management skills
• Using reward systems to encourage success and positive behaviour
• Providing emotional and educational support
• Maintaining safety of students and staff
• Teaching conflict resolution
• Monitoring and documenting behavior to assist in creating a behavior safety plan
• Assist in teaching self-regulation and delayed gratitude
• Teaching social skills

SKILLS
• Excellent communication skills developed from years in the customer service industry •
Reliable and Punctual • Positive attitude and behavior • Good telephone etiquette •
Adaptability • Rapport building • Experience working with a diverse set of clientele

TRAINING AND CERTIFICATION

• Full G Class Driver’s License
• OSSD Red seal in Health and Wellness
• AODA customer service training
• Occupational Health and Safety certificate
• WHMIS certificate
• Certified in BMS (Behaviour Management Systems)

References available upon request