海能电子（越南）有限公司

CÔNG TY TNHH CE LINK VIỆT NAM

Hinen electronics(Vietnam) Co.,Ltd Tel：0204359565
8D Report Fax: 02043595566
No:20230814001
客戶名称 Client 批 量 số lô
Belkin /
tên KHàng LOT Qty
品名/料号 Item 异 常 数 sl bất thường
T04128-00271(CAB004-2MWHTM) 3pcs
Defect QTY
订 单 号 mã đơn hàng 投拆日期 Defect
SO22060300& (PO#279596) 2023/8/16
P/O NO. QTY
产品规格 quy cách sản 需求日期 Finish Time
USB2.0 TYPE-C M TO M CABLE 2023/8/22
phẩm ProductSpec ngày yêu cầu
1、问题描述 Describe the problem miêu tả vấn đề 日期 Date ngày
UPS tracking number 1ZA2404X0453348259: 3 samples of CAB004 C to C cables. 2023/8/16

姓名 Name Họ tên 部 门 Department bộ 姓名 Name Họ tên 部 门 Department bộ

2、处理成员 phận phận
Team 谢长伟 研发部 徐超 研发部
Approach thành viên xử lý
项贞珍 业务部 王成 品管课
李小旦 测试组 陈丽娟 CQE
日期 Date ngày 2023/8/12 主导 陈丽娟
3、紧急防制措施 Containment plan Các biện pháp kiểm soát khẩn cấp 日期 Date ngày
3.1 查核海能无在制，无库存. 2023/8/16
3.2 客户端库存待业务与客户沟通.
3.1 Check internal, no stock, no semi-finished produced in production line, no unshipped PO.
3.2 Waiting for sales to check with clients to see if any inventory in client end.

4、 真因描述 Describe the root cause Miêu tả nguyên nhân cốt lõi 日期 Date ngày
4.1 8 月 16 日收到客户寄回 3pcs 产品，对产品进行外观确认，具体如下： 2023/8/18
On August 16th, we received 3pcs of products from the customer and checked their appearance. The
details are as follows:
No: 1008960562 No: 10388880355 No: 1038368431
 线身有无使用痕迹
PIN 针
编号 Check if Is there any use mark
PIN
on the cable
线身发黄，明显使用痕迹 无异常
1008960562 The cable body turns yellow Normal, No
with obvious usage marks damage
无异常
1038888035 无明显使用痕迹 Normal, No
No obvious signs of use damage
无异常
轻微污渍 Normal, No
1038368431 Mild stains
damage

4.2 客户反馈 1008960562 Charge stopped，故对产品进行充电确认，确认充电正常.

Customer feedback 1008960562 Charge stopped, however during our duplication this issue, the product
was confirmed to be charging properly

1008960562

可正常充电

4.3 取 3pcs 产品进行功能测试，1008960562 电测 A:S 断路，其他 2pcs 电测 PASS.

Take these 3 pcs products for testing and found 1008960562 open circuit between A and S ,and the other 2
pcs electrical testing PASS

No: 1008960562 No: 10388880355 No: 1038368431

4.4 对 1008960562 进行确认：
4.4 Check on 1008960562
4.4.1 拆解产品外模，产品焊点饱满，无假焊，发现插头贴片在 PCB 上面的大脚有开裂.
4.4.1 Disassemble the overmold of the product, and found that the solder joints are full and free from cold
soldering. It was found that the large foot of the plug patch on the PCB is cracked
拆解确认 焊点确认

4.4.2 查看大脚开裂现象，焊点焊锡饱满，开裂是焊接后受外力影响导致。
Check the phenomenon of large foot cracking, the solder joint is full, and the cracking is caused by
external force after welding
生产过程中，只有功能第一次测试对插时，才有可能导致大脚 PIN 焊点位置受力。实际模拟测
试大脚 PIN 可承受的最大力为 18.241N，当第一次测试插头倾斜插入时，大脚 PIN 位置受力超
过 18.241 就会导致大脚 PIN 焊点开裂。
During the production process, only when the function is tested for the first time is it possible to cause
stress on the position of the large pin solder joint. The maximum force that the actual simulation test
pin can withstand is 18.241N. When the plug is tilted and inserted for the first time, if the force on the
pin position exceeds 18.241, it will cause the pin solder joint to crack.

4.5 对 10388880355 和 1038368431 进行确认：

4.5 Check 10388880355 and 1038368431
4.5.1 取产品 total phase 测试，测试结果如下：
4.5.1 Arrange total phase for these 2 products and the test results are as follows:

4.5.2 观察 total phase 未通过报告，现象为端子接触电阻超过 40mΩ，且超过值非常小，与研发了

解，插头有送 USB 协会认证，有测试端子接触阻抗，是符合要求的 .（附件为 type-c plug 测试资
料）
4.5.2 Observe that the total phase did not pass the report. The phenomenon is that the type C plug contact
resistance exceeds 40m Ω, and the exceeding value is very small. Based on research and development, the
plug has been certified by the USB Association and tested for plug contact impedance, which meets the
requirements (Attached is the type-c plug testing data)
4.5.3 针对这种交换正反方向，偶发有 DC 阻值稍微偏大的情况，我们有咨询过 TOTAL PHASE 原
厂，原厂回复为我们的 PLUG 与他们的设备母头之间匹配不是很好，加上插入的角度问题，会有
这种现象. 端子阻抗即使有稍微偏大，也是不会影响成品阻抗和功能的.
4.5.3 In response to the occasional occurrence of slightly higher DC resistance values in the positive and
negative directions of this exchange, we have consulted with the manufacturer of Total PHASE. The
factory replied that the matching between our PLUG and their device mother is not very good, and this
phenomenon may occur due to the angle of insertion Even if the plug impedance is slightly higher, it will
not affect the impedance and function of the finished product

4.5.4 取产品测试功能和压降都是 OK 的.
4.5.4 The product testing function and voltage drop are all OK

No: 10388880355 No: 1038368431

VBUS 压降 OK GND 压降 OK
VBUS 压降 OK GND 压降 OK

可充电，可传输数
可充电，可传输数 据
据

综上：客户反馈测试 DCR issue，为公母配合与测试角度导致的偶发现象，并非产品本身问题. 产品

功能和压降 OK，不会影响产品正常使用。
In summary, the customer feedback test DCR issue is an occasional phenomenon caused by
male and female plug mating and mating angle, not a problem with the product itself.The
product function and pressure drop are OK and will not affect the normal use of the product.
5、永久改善对策 Permanent Corrective Action plan Biện pháp cải thiện lâu dài 日期 Date ngày
针对大脚开裂对策： 2023/8/21
Countermeasures for cracking of large feet:
5.1 调整生产流程，将第一次功能测试调整到装马口铁激光焊接之后，此时马口铁已经将 PCBA 板
包裹在内部，在测试插入母端时，手抓部位受力的主要为马口铁，而不是 PCBA 板，不会导致
PCBA 板大脚 PIN 开裂。经实际验证，当插入测试时，马口铁受到 50.622N 的力，也不会导致大脚
PIN 位置受力损坏。
5.1 Adjust the production process and adjust the first functional test after the installation of metal shield
laser welding finish. By then, the PCBA board inside haven been wrapped by metal shield. When inserting
male connector into the female end for function testing, the main force on the gripping part is the metal
shield instead of the PCBA board, which will not cause cracking of the PCBA board's large pin. After
practical verification, measured during inserting process, the metal shield is subjected to a force of
50.622N, which will not cause damage to the pin position of the large pin.

5.2 修改 SOP 文件，将第一次功能测试调整到装马口铁激光焊工序之后，使测试插入作业时员工手

抓的位置由 PCBA 板变为马口铁，这样可以有效防止测试斜插时大脚 PIN 位置受力开裂。
5.2 Modify the SOP file to adjust the first functional test after metal shield laser welding finish, so that the
position of the employee's hand grip during function testing after insertion operation is changed from the
PCBA board to the metal shield. This can effectively prevent the pin of big foot cracking from PCBA
under force during oblique insertion.

6、效果确认 Verification of effectiveness xác nhận kết quả 日期 Date ngày

下批批量生产时，确认大批量生产的实际效果。 2023/8/21
Confirm the actual effect of mass production during the next batch production.
7、再发防止 Prevent recurrence Phòng ngừa tái phát 日期 Date ngày

8、結案 Case Closed kết thúc: 日期 Date ngày

( ) YES đồng ý ( ) NO ko đồng ý
Approved By/ Được chấp nhận bởi：孙伟 Prepared By/ Được chuẩn bị bởi: 陈丽娟

Form No. F-QCD-027-A