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    Yvonne Lampoh has over 3 years of experience in customer service and data analysis roles. She has a BSc in Actuarial Science from Kwame Nkrumah University of Science and Technology. Her skills include interpersonal communication, collaboration, problem solving, and Microsoft Office applications. She led the Music Department club at her university, coordinating events and managing finances.

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    Yvonne Lampoh has over 3 years of experience in customer service and data analysis roles. She has a BSc in Actuarial Science from Kwame Nkrumah University of Science and Technology. Her skills include interpersonal communication, collaboration, problem solving, and Microsoft Office applications. She led the Music Department club at her university, coordinating events and managing finances.

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    4 views1 page

    Resume Work

    Uploaded by

    ylampoh7
    Yvonne Lampoh has over 3 years of experience in customer service and data analysis roles. She has a BSc in Actuarial Science from Kwame Nkrumah University of Science and Technology. Her skills include interpersonal communication, collaboration, problem solving, and Microsoft Office applications. She led the Music Department club at her university, coordinating events and managing finances.

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    YVONNE LAMPOH

    yvonnelampoh23@gmail.com • (+233)55 908 7608 • GRA-Estate,Oyibi, Accra-Ghana


    EXPERIENCE
    Customer Experience Specialist, Enterprise Life Nov — Oct 2023
    Provided exceptional customer service by addressing client inquiries and concerns promptly and
    professionally.
    Assisted clients with insurance policy inquiries, claims processing, and policy management.
    Collaborated with the customer service team to enhance overall service quality and customer
    satisfaction.
    Maintained accurate records and documentation of customer interactions, ensuring compliance with
    company procedures.
    Utilized Microsoft Office applications to prepare reports and presentations, improving internal
    communication and efficiency
    Statistical Analyst Assistant, Shai-Osudoku District Assembly office Dec 2021 — Jan 2022
    Maintained databases for the Statistics team, contributing to efficient data management.
    Prioritized and organized tasks to accomplish service goals effectively.
    Collaborated with team members and customers to find workable solutions, thereby improving
    operations.
    Prepared engaging multimedia presentations using Microsoft PowerPoint.
    Proofread and edited letters and other correspondence to ensure grammatical and spelling
    accuracy
    SALES REPRESENTATIVE, Lip Drip by Mimi, Kumasi 2020 — 2022
    Assisted customers in selecting products that best suited their personal needs.
    Calculated pricing, applied discounts, and processed transactions, ensuring a seamless shopping
    experience
    EDUCATION
    Kwame Nkrumah University of Science And Technology , Actuarial Science, BSc 2018 — 2022
    SKILLS
    1. Interpersonal Skills
    2. Communication
    3. Data Organization
    4. Collaboration
    5. Leadership
    6. Attention to detail
    7. Problem-solving
    8. Microsoft Office Suite
    9. Inquiry Resolution
    EXTRA-CURRICULAR ACTIVITIES
    Head Of Music Department, GESAM-KNUST 2020 &mdash 2022
    Orchestrated budget planning and financial management for club events.
    Collaborated with a team of 8 members to organize a bi-nnual musical festival, attracting 500
    attendees.
    Cultivated leadership and teamwork skills through regular club meetings and project coordination.

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